HP BL536A, User'S & Service Manual

Page: 117 / 165

Table 32 Main error codes (continued)
Details and solution Description Error code
When running the wellness test, the bar code did
not match the previous value for that tape DA •
Check the bar code label for proper
application and damage.
•
Run the wellness test again.
•
Power-cycle the device.
I2C Bus failure. DC
•
Retry the backup with a token with space for
more keys.
NOTE: Each token can hold 100 keys. Keys
cannot be overwritten or deleted; only unique
keys will be written to the token.
Key server token backup not successful (not
enough available space on target token) E1
•
Update the Autoloader firmware to the current
version.
Unsupported hardware detected. Some hardware
that is connected to the Autoloader requires
updated Autoloader firmware. E2
Error during key server token backup; backup
process unsuccessful. E3 •
Retry the backup with a different token.
•
If the error occurs again, contact HP customer
support.
Drive firmware does not support encryption. E4 •
Ensure that all tape drives that support
encryption (LTO-4 and later generations) are
at the minimum firmware required for the
Encryption Kit:
◦
Ultrium 1760 SCSI: W22W
◦
Ultrium 1760 SAS: U26W
•
If necessary, update the tape drive firmware
to the current version.
Key Server Token restore process did not
complete, Key Server Token restore failed. E6 •
Retry the operation on the same key server
token.
•
Retry the operation on a new key server token.
Incorrect Key Server Toke Type. Token not
supported within this device. E7 •
Verify that the USB device is an HP key server
token from the HP StorageWorks 1/8 G2 &
MSL Encryption Kit.
•
Retry the operation on a new key server token.
Drive exceeded temperature specification F0 •
Check ambient temperature to ensure that it
is within operating specifications.
•
Check all fans to determine whether they are
working properly.
Autoloader controller lost communication with
the drive F1 •
Power-cycle the device and retry the
operation.
Drive sled
5
not present F2
•
Update Autoloader and drive firmware to the
latest versions.
•
Re-seat the tape drive to ensure a good
connection to the device.
•
If possible, try the drive in another drive bay.
Error codes 117