HP 645 G1 Maintenance And Service Manual Download | Manualshive

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Remove everything and reinstall SLED .......................................................................................... 147

13 Statement of Volatility ............................................................................................................................ 149

Non-volatile memory usage ............................................................................................................................. 150
Questions and answers ..................................................................................................................................... 152

14 Power cord set requirements .................................................................................................................... 154

Requirements for all countries ......................................................................................................................... 154
Requirements for specific countries and regions ............................................................................................. 154

15 Recycling ................................................................................................................................................ 156

Index ........................................................................................................................................................... 157

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Summary of Contents for 645 G1

Page 1: ...40 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...issions contained herein Third Edition October 2015 Second Edition April 2015 First Edition November 2013 Document Part number 728342 003 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 10 or Windows 8 This computer may require upgraded and or separately purchas...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...nts 27 Display assembly subcomponents 43 Cables 45 Plastics Kit 46 Mass storage devices 47 Miscellaneous parts 49 4 Removal and replacement procedures preliminary requirements 51 Tools required 51 Service considerations 51 Plastic parts 51 Cables and connectors 52 Drive handling 52 Grounding guidelines 52 Electrostatic discharge damage 52 Packaging and transporting guidelines 54 Workstation guidel...

Page 6: ...reader board 87 Smart card reader 88 System board 89 Speakers 95 Function button board 96 Processor 98 TouchPad 100 Power connector cable 101 RTC battery 103 Display assembly 104 7 Computer Setup BIOS TPM and HP Sure Start Windows 10 109 Using Computer Setup 109 Starting Computer Setup 109 Navigating and selecting in Computer Setup 110 Restoring factory settings in Computer Setup 110 Updating the ...

Page 7: ...ing MultiBoot Express preferences 120 Using HP PC Hardware Diagnostics UEFI select models only 120 Downloading HP PC Hardware Diagnostics UEFI to a USB device 121 Windows 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 121 Using Computer Setup 121 Starting Computer Setup 121 Navigating and selecting in Computer Setup 121 Restoring factory settings in Computer Setup 122 Updating...

Page 8: ...up and recovery 137 Windows 8 137 Backing up your information 137 Performing a system recovery 137 Using the Windows recovery tools 137 Using f11 recovery tools 138 Using Windows operating system media purchased separately 139 Using Windows Refresh or Windows Reset 140 Using HP Software Setup 140 Windows 7 141 Creating recovery media and backups 141 Guidelines 141 Creating recovery media with HP R...

Page 9: ...7 13 Statement of Volatility 149 Non volatile memory usage 150 Questions and answers 152 14 Power cord set requirements 154 Requirements for all countries 154 Requirements for specific countries and regions 154 15 Recycling 156 Index 157 ix ...

Page 10: ...x ...

Page 11: ...MHz FSB 3 0 MB L3 cache 37 W Intel Core i5 4310M 2 70 GHz SC turbo up to 3 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 37 W Intel Core i5 4210M 2 60 GHz SC turbo up to 3 20 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 37 W Intel Dual Core i5 4200M 2 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Intel Core i3 4110M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 3...

Page 12: ...G 1 3 mm PSR slim design eDP panel with WWAN 14 0 in full high definition FHD AG UWA SVA 1920 1080 resolution 300 nits 72 CG 1 3 mm PSR slim design eDP panel with WWAN 14 0 in full high definition FHD AG UWA SVA 1920 1080 resolution 300 nits 72 CG 1 3 mm PSR slim design eDP panel 14 0 in HD AG SVA 1600 1900 resolution 250 nits 45 CG 1 2 mm flat design eDP panel with camera and WWAN 14 0 in HD AG S...

Page 13: ...ions 16384 MB total system memory 8192 MB 2 or 4096 MB 4 12288 MB Total system semory 8192 MB 4096 MB 8192 MB total system memory 8192 MB or 4096 MB 2 8192 MB total system memory 8192 MB 1 6144 MB Total system memory 4096 MB 2048 MB 4096 MB total system memory 4096 MB 1 2048 MB total system memory 2048 MB 1 Flash cache 32 GB MLC SATA 3 module Intel Smart Response Technology SRT Dedicated MiniCard ...

Page 14: ...ti Double Layer Drive DVD ROM Drive Support for 6 35 cm 2 5 in 750 GB 7200 rpm SATA hard drive in 7 0 mm 28 in and 9 5 mm 37 in thicknesses Support for the following 6 35 cm 2 5 in SATA III solid state drives 512 GB solid state drive 256 GB SED solid state drive not available on computer models equipped with the Windows 8 Windows 7 or Windows 8 downgrade operating systems Supports for no Upgrade d...

Page 15: ... Module External media cards Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports AC adapter HP Smart Audio in mono microphone audio out stereo headphone combo jack Battery secondary DisplayPort 1 2 Docking RJ 45 Ethernet USB 3 0 3 or 4 USB 3 0 charging 1 VGA Dsub 15 pin supporting 1920 1200 external resolution ...

Page 16: ...alled Windows 10 Home 64 bit Windows 10 Home 64 bit High end Windows 10 Home 64 bit Chinese Market Windows 10 Home 64 bit Chinese Market CPPP Windows 10 Home 64 bit Chinese Market High end Windows 10 Home 64 bit Single Language Windows 10 Home 64 bit Single Language High end Windows 10 Home 64 bit StF MSNA for Higher Education Windows 10 Professional 64 bit Windows 10 Professional 64 bit StF MSNA ...

Page 17: ...RW SuperMulti Double Layer Drive Restore media DRDVD Windows 10 available with any Windows 10 operating system required with any Windows 10 downgrade operating system DRDVD Windows 8 1 available with any Windows 8 localization required for any Windows 8 1 Professional downgrade operating system DRDVD Windows 8 available with any Windows 8 localization required for any Windows 8 Professional downgr...

Page 18: ...dows 10 Enterprise 64 bit Windows 8 1 Professional 64 bit Windows 8 1 Enterprise 64 bit Windows 8 1 Multi Language 64 bit Windows 8 1 Emerging Market 64 bit Windows 8 1 Chinese Market 64 bit Windows 8 Enterprise 64 bit Windows 7 Ultimate 64 bit Windows 7 Ultimate 32 bit Windows 7 Enterprise 64 bit Windows 7 Enterprise 32 bit Windows 7 Professional 32 bit Windows 7 Basic 64 bit Windows 7 Basic 32 b...

Page 19: ...wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures still photographs For information on using the webcam Windows 10 Type camera in the taskbar search box and then select Camera Windows 8 Access HP Support Assistant To access HP Support Assistant on the Start screen se...

Page 20: ... areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Documentation Windows 8 or Windows 7 Select the HP Support Assistant app on the...

Page 21: ... press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information To learn more about your power settings Windows 10 Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then select Power Options Windows 8 See your power options From the Start screen type power...

Page 22: ...ure on or off but does not establish a wireless connection 4 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon 12 Chapter 2 External component identification ...

Page 23: ...p or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Windows applications key Displays options for a selected object 6 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad perfo...

Page 24: ...rt screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lk has been enabled it can be ...

Page 25: ... is on 3 TouchPad light Amber The TouchPad is off Off The TouchPad is on 4 Microphone mute light Amber Microphone sound is off Off Microphone sound is on 5 Num lock light On Num lock is on 6 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 7 Mute light Amber Computer sound is off ...

Page 26: ...ock light On Num lock is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 Mute light Amber Computer sound is off White Computer sound is on 6 Caps lock light On Caps lock is on 7 TouchPad light Amber The TouchPad is off Off The TouchPad is on 16 Chapter 2 External component...

Page 27: ... external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 Left TouchPad button Functions like the left button on an external mouse 5 Right pointing stick button select models only Functions like the right button on an external mouse 6 TouchPad zone Moves the pointer and selects or activates items on the screen 7 Right TouchPad button Functions like the right button on an external mo...

Page 28: ... to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged 4 Hard drive...

Page 29: ...computer is off 4 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 5 USB 3 0 port Connects optional USB 3 0 devices and provide enhanced USB power performance 6 Upgrade bay optical drive shown The upgrade bay can hold either a hard drive or an optical drive that reads and writes select models only to an optical disc It can also hold a weight saver option...

Page 30: ... from and writes data to memory cards such as Secure Digital SD 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 6 Upgrade bay optical drive shown The upgrade bay can hold either a hard drive or an optical drive that reads and writes select models only to an optical disc It can also hold a weight saver option 7 Optical drive eject button select models o...

Page 31: ... Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Documentation Windows 8 or Windows 7 Select the HP Support Assistant app on the Start screen select My computer and then select User guides 2 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 3 Dual Mode DisplayPort Connects an optional digital display device ...

Page 32: ...s only Component Description 1 RJ 11 modem jack select models only Connects a modem cable 2 Serial port Connects an optional device such as a serial modem mouse or printer 22 Chapter 2 External component identification ...

Page 33: ...e remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 2 Battery release latch Releases the battery 3 SIM slot Supports a wireless subscriber identity module SIM select models only The SIM slot is located inside the battery bay 4 Docking connector Connects an ...

Page 34: ...NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 24 Chapter 2 External component identification ...

Page 35: ...unction 1 Product name This is the product name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Part number Product number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Service tag 25 ...

Page 36: ...period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 26 Chapter 3 Illustrated parts catalog ...

Page 37: ...Computer major components Computer major components 27 ...

Page 38: ...ble and pointing stick cable For use on Belgium 738697 A41 For use on Brazil 738697 201 For use on Bulgaria 738697 261 For use on Canada 738697 DB1 For use on the Czech Republic and Slovakia 738697 FL1 For use on Denmark 738697 081 For use on France 738697 051 For use on Germany 738697 041 For use on Greece 738697 151 For use on Hungary 738697 211 For use on Iceland 738697 DD1 For use on India 738...

Page 39: ...ht and keyboard cables For use on Belgium 787801 A41 For use on Brazil 787801 201 For use on Bulgaria 787801 261 For use on Canada 787801 DB1 For use on the Czech Republic and Slovakia 787801 FL1 For use on Denmark 787801 081 For use on France 787801 051 For use on Germany 787801 041 For use on Greece 787801 151 For use on Hungary 787801 211 For use on Iceland 787801 DD1 For use on India 787801 D6...

Page 40: ...or use on Belgium 738696 A41 For use on Brazil 738696 201 For use on Bulgaria 738696 261 For use on Canada 738696 DB1 For use on the Czech Republic and Slovakia 738696 FL1 For use on Denmark 738696 081 For use on France 738696 051 For use on Germany 738696 041 For use on Greece 738696 151 For use on Hungary 738696 211 For use on Iceland 738696 DD1 For use on India 738696 D61 For use on Israel 7386...

Page 41: ...ointing stick includes keyboard cable and pointing stick cable For use on Belgium 738688 A41 For use on Brazil 738688 201 For use on Bulgaria 738688 261 For use on Canada 738688 DB1 For use on the Czech Republic and Slovakia 738688 FL1 For use on Denmark 738688 081 For use on France 738688 051 For use on Germany 738688 041 For use on Greece 738688 151 For use on Hungary 738688 211 For use on Icela...

Page 42: ...001 Backlit keyboard for 14 in models includes backlight and keyboard cables For use on Belgium 787294 A41 For use on Brazil 787294 201 For use on Bulgaria 787294 261 For use on Canada 787294 DB1 For use on the Czech Republic and Slovakia 787294 FL1 For use on Denmark 787294 081 For use on France 787294 051 For use on Germany 787294 041 For use on Greece 787294 151 For use on Hungary 787294 211 Fo...

Page 43: ...s 787294 001 Keyboard for 14 in models includes keyboard cable For use on Belgium 738687 A41 For use on Bulgaria 738687 261 For use on Canada 738687 DB1 For use on the Czech Republic and Slovakia 738687 FL1 For use on Denmark 738687 081 For use on France 738687 051 For use on Germany 738687 041 For use on Greece 738687 151 For use on Hungary 738687 211 For use on Iceland 738687 DD1 For use on Indi...

Page 44: ...5 G1 models 745889 001 Top cover and 4 button TouchPad for HP ProBook 655 G1 models 745890 001 Top cover and 2 button TouchPad for HP ProBook 655 G1 models equipped with a backlit keyboard 805782 001 Top cover and 2 button TouchPad for HP ProBook 650 G1 models 738708 001 Top cover and 4 button TouchPad for HP ProBook 650 G1 models 738709 001 Top cover and 2 button TouchPad for HP ProBook 650 G1 mo...

Page 45: ...738407 001 Top cover and 2 button TouchPad for models equipped with a 14 in display assembly 738405 001 Top cover and 4 button TouchPad for models equipped with a 14 in display assembly 738406 001 14 Audio USB board For use on ProBook 655 G1 models equipped with a 15 6 in display assembly 745891 001 For use on ProBook 650 G1 models equipped with a 15 6 in display assembly 738702 001 For use on com...

Page 46: ...001 AMD A4 5150M with Radeon HD 8350G Graphics dual core 3 3 GHz 2 7 GHz 35W 1 MB L2 cache 713549 001 AMD A8 5550M Quad Core 3 1 GHz 2 1 GHz 713551 001 16 Optical drive connector board for use only on computer models equipped with a 15 6 in display assembly 738704 001 17 System board includes battery connector bracket and replacement thermal material For use on computer models equipped with an Int...

Page 47: ...y assembly a backlit keyboard and the Windows 10 or Windows 8 Professional operating system 803850 601 For use on computer models equipped with an Intel processor the QM87 chipset a graphics subsystem with discrete memory a 14 0 in display assembly a backlit keyboard and the Windows 10 or Windows 8 Standard operating system 803850 501 For use on computer models equipped with an Intel processor the...

Page 48: ...em with WWAN capability includes replacement thermal material 744008 501 System board for 14 in computer models equipped with discrete memory and the Windows 10 or Windows 8 Professional operating system with WWAN capability includes replacement thermal material 744008 601 System board for 14 in computer models equipped with discrete memory WWAN capability includes replacement thermal material 744...

Page 49: ...al 744022 001 System board for 15 6 in computer models equipped with discrete memory and the Windows 10 or Windows 8 Standard operating system with WWAN capability and a modem includes replacement thermal material 744022 501 System board for 15 6 in computer models equipped with discrete memory and the Windows 10 or Windows 8 Professional operating system with WWAN capability and a modem includes ...

Page 50: ... 738393 001 21 Monitor connector cable included in the Cable Kit spare part numbers 745892 001 for use only on computer models equipped with an AMD processor and 744013 001 for use only on computer models equipped with an Intel processor 23 Base enclosure includes 4 rubber feet battery lock latch battery release latch and RJ 45 cover For 14 in models 738681 001 For 15 6 in models 738692 001 24 RJ ...

Page 51: ...th a 14 0 in display assembly 703267 001 500 GB 5400 rpm 7 0 mm FIPS hard drive 812618 001 320 GB 720000 rpm 7 0 mm hard drive 634862 001 For use only on computer models equipped with an Intel processor 1 0 TB 7200 rpm 9 5 mm hard drive for use only on computer models equipped with a 14 0 in display assembly 766644 001 500 GB 7200 rpm 7 0 mm hard drive 703267 001 500 GB 7200 rpm 7 0 mm SED hard dr...

Page 52: ...ion battery 718755 001 3 cell 33 WHr 2 0 AHr Li ion battery 718754 001 31 Service cover Service cover for use on computer models equipped with a 15 6 in display assembly 738693 001 Service cover for use on computer models equipped with a 15 6 in display assembly and which meet regional configure to order RCTO specifications 748358 001 Service cover for use on computer models equipped with a 14 in ...

Page 53: ...AMD processor and a 14 0 in display assembly 738712 001 For use only on computer models equipped with an Intel processor and a 15 6 in display assembly 738690 001 For use only on computer models equipped with an Intel processor and a 14 0 in display assembly 738679 001 2 Webcamera microphone module includes double sided adhesive 738409 001 Microphone module includes double sided adhesive 738397 00...

Page 54: ...nd wireless antennas and transceivers For use on computer models equipped with a 15 6 in display assembly 738691 001 For use on computer models equipped with a 14 in display assembly 738680 001 4 Display Hinge Kit includes left and right hinges and display panel cable bracket For 15 6 in computer models 738699 001 For 14 0 in computer models 738396 001 5 Display Cable Kit includes display panel ca...

Page 55: ...r cable and replacement thermal material for the models listed below For use on HP ProBook 650 G1 computer models equipped with a 15 6 in display assembly 744013 001 For use on HP ProBook 655 G1 computer models equipped with a 15 6 in display assembly 745892 001 For use on computer models equipped with a 14 in display assembly 738684 001 Cables 45 ...

Page 56: ...ics Kit includes For 14 in models 738402 001 For 15 6 in models 738706 001 1 Fingerprint bracket 2 Smart card reader blank 3 WLAN bracket 4 Fingerprint reader bezel 5 SD card reader bezel 6 Optical drive blank tray 46 Chapter 3 Illustrated parts catalog ...

Page 57: ...80 GB SATA 3 solid state drive for use only on computer models equipped with a 14 0 in display assembly 749286 001 128 GB SATA 3 solid state drive for use only on computer models equipped with a 15 6 in display assembly 749954 001 128 GB SATA 3 solid state drive for use only on computer models equipped with a 14 0 in display assembly in all countries and regions except Brazil 749284 001 128 GB SAT...

Page 58: ... illustrated 3 Hard drive does not include hard drive bracket or screws For use on all computer models 1 TB 5400 rpm 9 5 mm hard drive 778192 001 500 GB 5400 rpm 7 0 mm hard drive 778186 001 For use only on computer models equipped with an AMD processor 750 GB 7200 rpm 9 5 mm hard drive 778191 001 750 GB 7200 rpm 9 5 mm hard drive for use only on computer models equipped with a 14 0 in display ass...

Page 59: ...des bezel and bracket Blu ray R RE DVD RW SuperMulti Double Layer Combo Drive 749959 001 739999 001 744820 001 DVD RW SuperMulti Double Layer Drive 749958 001 744822 001 740000 001 DVD ROM Drive 749957 001 744821 001 740001 001 735601 001 Miscellaneous parts Component Spare part number AC adapter 90 W HP Smart adapter PFC 3 wire 4 5 mm for use only on computer models equipped with an Intel process...

Page 60: ...e on Taiwan 490371 AB1 For use on Thailand 490371 201 For use on the United Kingdom and Singapore 490371 031 Power cord 3 pin black 1 83 m for use on Argentina only on computer models equipped with an AMD processor and computer models equipped with a 15 6 in display assembly and an Intel processor 490371 D01 Power cord 3 pin black 1 83 m for use on Italy only on computer models equipped with an AM...

Page 61: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 62: ...e drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exp...

Page 63: ...ntainer The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing...

Page 64: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 65: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 66: ...ng removal and replacement Battery Description Spare part number 9 cell 100 WHr 3 0 AHr Li ion battery 718757 001 9 cell 73 WHr 2 2 AHr Li ion battery 718756 001 8 cell 83 WHr 2 8 AHr Li ion battery 718755 001 8 cell 75 WHr 2 8 AHr Li ion battery 718754 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn th...

Page 67: ... specifications 748358 001 Service cover for use on computer models equipped with a 14 in display assembly 738682 001 Service cover for use on computer models equipped with a 14 in display assembly and which meet regional configure to order RCTO specifications 748357 001 Remove the service cover to access the memory module slot hard drive and other components 1 Remove the battery see Battery on pa...

Page 68: ... all computer models 1 TB 5400 rpm 9 5 mm hard drive 778192 001 500 GB 5400 rpm 7 0 mm hard drive 778186 001 For use only on computer models equipped with an AMD processor 750 GB 7200 rpm 9 5 mm hard drive 778191 001 750 GB 7200 rpm 9 5 mm hard drive for use only on computer models equipped with a 14 0 in display assembly 686850 001 500 GB 7200 rpm 9 5 mm hard drive for use only on computer models...

Page 69: ... only on computer models equipped with a 15 6 in display assembly 778188 001 500 GB 5400 rpm 7 0 mm FIPS hard drive 730946 001 500 GB 5400 rpm 7 0 mm Seagate locked hard drive for use only on computer models equipped with a 15 6 in display assembly 835495 001 320 GB 7200 rpm 9 5 mm hard drive 603783 001 320 GB 7200 rpm 7 0 mm Western Digital locked hard drive for use only on computer models equipp...

Page 70: ...rive perform the following steps a Position the hard drive with the hard drive tab toward you b Disconnect the hard drive connector cable 1 from the hard drive c Remove the four Phillips screws 2 that secure the hard drive bracket to the hard drive 60 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 71: ...re whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 56 5 Remove the service cover see Service cover on page 57 Remove the modem module 1 Remove the tw...

Page 72: ...d of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then ...

Page 73: ...g a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To prot...

Page 74: ...ink 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord fr...

Page 75: ...our country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the powe...

Page 76: ...AN module to the system board 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle NOTE If the WWAN antenna cables are not connected to the terminals on the WWAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 66 Chapter 5 Removal and replacement procedures fo...

Page 77: ...nd then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord ...

Page 78: ...N antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 68 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 79: ...in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 56 5 Remove the service cover see Service cover on page 57 Remove the optical drive 1 Position the computer with the left side towar...

Page 80: ...display assembly 749955 001 180 GB SATA 3 solid state drive for use only on computer models equipped with a 14 0 in display assembly 749286 001 128 GB SATA 3 solid state drive for use only on computer models equipped with a 15 6 in display assembly 749954 001 128 GB SATA 3 solid state drive for use only on computer models equipped with a 14 0 in display assembly in all countries and regions except...

Page 81: ...only on computer models equipped with a 14 0 in display assembly in all countries and regions except Brazil 749277 001 128 GB SATA 3 solid state drive for use only on computer models equipped with a 14 0 in display assembly in Brazil 749280 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the c...

Page 82: ...7 051 For use in Russia 738697 251 For use in France 738697 041 For use in Saudi Arabia 738697 171 For use in Germany 738697 151 For use in Slovenia 738697 BA1 For use in Greece 738697 211 For use in Spain 738697 071 For use in Hungary 738697 061 For use in Sweden and Finland 738697 B71 For use in Iceland 738697 DD1 For use in Switzerland 738697 BG1 For use in India 738697 D61 For use in Taiwan 73...

Page 83: ...ailand 787801 281 For use in Italy 787801 061 For use in Turkey 787801 141 For use in Japan 787801 291 For use in the United Kingdom 787801 031 For use in Korea 787801 AD1 For use in the United States 787801 001 Keyboard for 15 6 in models includes keyboard cable For use in Northwest Africa 738696 FP1 For use in Belgium 738696 A41 For use in Norway 738696 091 For use in Bulgaria 738696 261 For use...

Page 84: ... For use in Taiwan 738688 AB1 For use in Israel 738688 BB1 For use in Thailand 738688 281 For use in Italy 738688 061 For use in Turkey 738688 141 For use in Japan 738688 291 For use in Turkey F type keyboard 738688 541 For use in Latin America 738688 161 For use in the United Kingdom and Singapore 738688 031 For use in the Netherlands 738688 B31 For use in the United States 738688 001 Keyboard fo...

Page 85: ...738687 211 For use in Spain 738687 071 For use in Hungary 738687 061 For use in Sweden and Finland 738687 B71 For use in Iceland 738687 DD1 For use in Switzerland 738687 BG1 For use in India 738687 D61 For use in Taiwan 738687 AB1 For use in Israel 738687 BB1 For use in Thailand 738687 281 For use in Italy 738687 061 For use in Turkey 738687 141 For use in Japan 738687 291 For use in Turkey F type...

Page 86: ...d forward until it rests upside down on the palm rest 5 For models without a pointing stick remove the metal shield 2 that covers the keyboard zero insertion force ZIF connector 6 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board 76 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 87: ...ls with a pointing stick release the ZIF connector 2 to which the pointing stick cable is attached and then disconnect the pointing stick cable from the system board 10 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board Component replacement procedures 77 ...

Page 88: ...11 Remove the keyboard 5 Reverse this procedure to install the keyboard 78 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 89: ...ing the fan and heat sink assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 56 an...

Page 90: ...he heat sink assembly from side to side to detach it For computer models equipped with Intel UMA graphics following the 1 through 4 sequence stamped into the processor heat sink loosen the four Phillips captive screws that secure the processor heat sink to the system board and then remove the heat sink 2 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 91: ...nk assembly 3 NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board components each time the fan and heat sink assembly is removed Replacement thermal material is included with the fan heat sink assembly processor and system board spare part kits Thermal locations for computer models equipped with Intel UMA graphics are shown in t...

Page 92: ... 738681 001 Before removing the base enclosure follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery o...

Page 93: ...e 72 e Fan and heat sink assembly see Fan and heat sink assembly on page 79 Remove the base enclosure 1 Remove the rubber screw covers 2 Remove the fourteen Torx T8 screws that secure the top cover to the computer Base enclosure 83 ...

Page 94: ...ou 6 Lift the front edge of the base enclosure until the left and right sides and the rear edge detach from the computer 7 Disconnect the serial connector cable from the system board 8 Remove the base enclosure making sure that the display panel cables and the wireless antenna cables route through the openings in the base enclosure Reverse this procedure to install the base enclosure 84 Chapter 6 ...

Page 95: ... Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 56 and then remove the following components a Service cover see Service cover on page 57 b Hard drive see Hard drive on page 58 c Opti...

Page 96: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 56 and then remove the following components a Service cover see Service cover on page 57 b Hard d...

Page 97: ...eader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 56 and then remove the follo...

Page 98: ...t number Smart card reader for 15 6 in models with TouchPad includes cable 748958 001 Smart card reader for 14 in models with 2 button TouchPad includes cable 738398 001 Smart card reader for 14 in models with 4 button TouchPad includes cable 744005 001 Before removing the smart card reader follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation t...

Page 99: ...spare part kit includes battery connector bracket and replacement thermal material Description Spare part number For use on computer models equipped with an Intel processor the QM87 chipset a graphics subsystem with discrete memory a 15 6 in display assembly a backlit keyboard and the Windows 10 or Windows 8 Professional operating system 801636 601 For use on computer models equipped with an Intel...

Page 100: ...lit keyboard and the Windows 10 or Windows 8 Standard operating system 801633 501 For use on computer models equipped with an Intel processor the HM87 chipset a graphics subsystem with UMA memory a 15 6 in display assembly a backlit keyboard and a non Windows operating system 801633 001 For use on computer models equipped with an Intel processor the QM87 chipset a graphics subsystem with discrete ...

Page 101: ...1 For 14 in computer models with discrete memory and WWAN capability includes replacement thermal material 744008 001 For 14 in computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability includes replacement thermal material 744008 501 For 14 in computer models with discrete memory and the Windows 8 Professional operating system with WWAN capability inclu...

Page 102: ...uter models equipped with shared memory and the Windows 8 Standard operating system without WWAN capability 745884 501 For use inly on computer models shared memory and the Windows 8 Professional operating system without WWAN capability 745884 601 For use inly on 15 6 in computer models equipped with an Intel Quad Core processor with WWAN capability 745887 001 For use inly on 15 6 in computer mode...

Page 103: ...ed from the defective system board and installed on the replacement system board WWAN module see WWAN module select models only on page 65 Solid state drive see Solid state drive on page 70 WLAN module see WLAN module on page 67 Expansion memory see Primary memory module on page 62 Primary memory see Expansion memory module on page 64 Smart card reader see Smart card reader on page 88 Processor se...

Page 104: ...e enclosure 3 Lift up on the left side of the system board 1 until it rests at an angle 4 Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 105: ...om the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 56 and then remove the following components a Service cover see Service cover on page 57 b Hard drive see Hard drive on page 58 c Optical drive see Optical drive on page 69 d Keyboard see Keyboard on page 72 e Base enclosure see Base enclosure on page 82 Remove the speakers 1 Disconnect the...

Page 106: ...assembly 738401 001 Before removing the function button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the batter...

Page 107: ...Turn the top cover upside down with the front toward you 2 Release the ZIF connector 1 to which the function button board cable is attached and then disconnect the function button board cable from the system board 3 Remove the three Phillips PM2 0 3 0 screws 2 that secure the function button board to the top cover 4 Lift the function button board 3 to remove it Reverse this procedure to install th...

Page 108: ...4110M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 37 W 768744 001 Intel Dual Core i3 4100M 2 50 GHz processor 3 0 MB L3 cache 37 W 737474 001 Intel Dual Core i3 4000M 2 40 GHz SC turbo up to 3 30 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 737327 001 Intel Celeron 2950M 2 00 GHz processor 2 0 MB L3 cache dual core 37 W 737326 001 AMD A10 5750M with Radeon HD 8650G Graphics quad c...

Page 109: ... enclosure see Base enclosure on page 82 f Fan and heat sink assembly see Fan and heat sink assembly on page 79 Remove the processor 1 Use a Torx8 screw driver to turn the processor locking screw one half turn counterclockwise 1 until you hear a click 2 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon embossed on the pr...

Page 110: ...utton TouchPad Top cover with 4 button TouchPad and bracket Top cover with 2 button TouchPad and backlit keyboard 738405 001 738407 001 738406 001 738408 001 805783 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power...

Page 111: ... number For use on models equipped with a 15 6 in display assembly 738694 001 For use on models equipped with a 14 in display assembly 738683 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the c...

Page 112: ...ink assembly see Fan and heat sink assembly on page 79 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable 2 from the clips built into the base enclosure 3 Release the power connector 3 from the clips and mold built into the base enclosure 4 Remove the power connector cable Reverse this procedure to install the power c...

Page 113: ... power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 56 5 Remove the service cover see Service cover on page 57 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure The RTC battery is attached to the base enc...

Page 114: ...emove the display assembly and access the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove...

Page 115: ...t equipped with a webcamera 3 If it is necessary to replace the display panel a Remove the four Phillips PM2 0 3 0 screws that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel Display assembl...

Page 116: ...trip 2 that secures the display panel cable connector to the display panel and then disconnect the display panel cable from the display panel d Remove the display panel 4 Remove the six Torx T8 screws 1 and the 2 Torx screws that secure the hinge bracket to the computer 106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 117: ...s transceiver 7 If it is necessary to replace the webcamera microphone module or microphone module CAUTION Handle the webcamera microphone module and microphone module with caution These modules have a thin profile and are susceptible to damage when not handled carefully a Disconnect the webcamera microphone module cable 1 from the webcamera microphone module Display assembly 107 ...

Page 118: ... adhesive c Remove the webcamera microphone module The webcamera microphone module is available using spare part number 738409 001 The microphone module is available using spare part number 738397 001 Reverse this procedure to reassemble and install the display assembly 108 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 119: ...changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears pres...

Page 120: ...on in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follo...

Page 121: ...ate only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC ou...

Page 122: ...e The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Comput...

Page 123: ...s TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 109 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted ...

Page 124: ...w to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download ...

Page 125: ...C Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section click the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 Use the categories listed to find your product or Click Find Now to let HP automatically detect your ...

Page 126: ...r Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Set...

Page 127: ... or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the default settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called So...

Page 128: ... the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when y...

Page 129: ...amically choose the boot device by pressing esc while the press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Co...

Page 130: ...exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot ...

Page 131: ...g Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Comput...

Page 132: ...nges and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring ...

Page 133: ...download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect...

Page 134: ...oot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express ...

Page 135: ...ect a boot device and then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 press f10 to enter ...

Page 136: ...vent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire 126 Chapter 9 Computer Setup ...

Page 137: ...load the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 127 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC ...

Page 138: ... lb Input power Operating voltage and current 19 5 V dc 3 33 A 65 W Smart AC Adapter select models only 119 5 V dc 4 62 A 90 W Smart AC Adapter select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft No...

Page 139: ...to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications continued 500 GB 5400 rpm 320 GB 5400 rpm Dimensions Height 9 ...

Page 140: ... 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 130 Chapter 10 Specifications ...

Page 141: ...llowing methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases wher...

Page 142: ...R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can...

Page 143: ...all the individual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For more...

Page 144: ...does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery M...

Page 145: ...he power button For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can us...

Page 146: ...let and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not...

Page 147: ...p your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs For more information on the Windows backup features see Windows Help and...

Page 148: ... NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls...

Page 149: ... the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows operating system DVD into the optical dr...

Page 150: ...our computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen di...

Page 151: ...nal optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you ca...

Page 152: ...uld also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when...

Page 153: ...You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system...

Page 154: ...d When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start Computer NOTE If the Windows partition is not listed you must recover your operating s...

Page 155: ...pport go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have creat...

Page 156: ...kup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to ...

Page 157: ...low these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you ...

Page 158: ...t is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions 148 Chapter 12 Backup and recovery ...

Page 159: ...ary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu and then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the Main menu and then select Restore Defaults c Select the Security menu and then select Restore Security Lev...

Page 160: ...ime and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down...

Page 161: ...non functional Intel Management Engine Firmware present only in models ending in a p w or m or with Intel Centrino Pro technology 1 5 or 5MByte Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the fac...

Page 162: ...uld this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory...

Page 163: ...system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 153 ...

Page 164: ...oved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sh...

Page 165: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 166: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 156 Chapter 15 Recycling ...

Page 167: ...ions 128 computer reset 147 connector power 19 connectors service considerations 52 D display assembly removal 104 spare part numbers 104 display back cover spare part numbers 44 display bezel removal 104 spare part numbers 43 105 display panel product description 2 3 removal 105 spare part numbers 44 display panel cable spare part numbers 44 Display Panel Support Kit spare part number 28 104 spar...

Page 168: ...13 L latch battery release 23 latches service cover release 23 left side components 19 lights AC adapter battery 18 caps lock 15 16 hard drive 18 microphone mute 15 16 num lock 15 16 power 15 16 18 TouchPad 15 16 webcam 9 wireless 15 16 18 M mass storage device illustrated 47 precautions 52 spare part numbers 47 Memory card reader identifying 19 20 memory module identifying 23 product description ...

Page 169: ...03 Rubber Kit spare part number 42 S Screw Kit spare part number 50 SD card reader bezel illustrated 46 security cable slot identifying 21 security product description 6 serial port identifying 22 service considerations cables 52 connectors 52 plastic parts 51 service cover removal 57 spare part number 42 57 service cover release latch 23 service cover release lock identifying 23 service tag 25 se...

Page 170: ...ting system DVD creating 141 Windows 7 operating system media creating 141 Windows 8 operating system DVD 139 Windows applications key identifying 13 Windows button identifying 13 14 wireless antennas identifying 9 wireless light 15 16 18 wireless product description 4 5 WLAN antennas identifying 9 WLAN bracket illustrated 46 WLAN module removal 67 spare part numbers 40 67 workstation guidelines 5...

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