HP 397381-001 User Manual Download

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The computer cannot connect to a wireless local area network

(WLAN).

If the computer cannot connect to a WLAN:

●

Verify that the computer is within optimal range of a wireless router (access point).

●

Verify that the wireless light on the computer is turned on.

●

Verify that the computer wireless antennae are free from obstructions.

●

Verify that the wireless router and broadband modem are working correctly.

170

Chapter 15 Troubleshooting

ENWW

Summary of Contents for 397381-001

Page 1: ...Notebook PC User Guide ...

Page 2: ...emark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Ed...

Page 3: ...Rated input power 15 Expansion port input output signals 16 2 TouchPad and Keyboard TouchPad 17 Using the TouchPad 18 Using an external mouse 18 Setting TouchPad preferences 18 Keyboard 19 Hotkeys 19 Hotkey quick reference 20 Hotkey procedures 20 Display and clear system information fn esc 20 Open the Help and Support Center fn f1 21 Open the Print Options window fn f2 21 Open a Web browser fn f3 ...

Page 4: ...andby and hibernation 33 Standby 33 Hibernation 33 Initiating standby hibernation or shutdown 34 When you leave your work 34 When a reliable power supply is unavailable 34 When using wireless communication or readable or writable media select models only 35 Default power settings 36 Turning the computer or display on or off 36 Using emergency shutdown procedures 36 Initiating or resuming from stan...

Page 5: ...ives 56 Inserting an optical disc 57 Removing an optical disc with power 58 Removing an optical disc without power 59 Avoiding standby or hibernation 60 5 Multimedia Multimedia Hardware 61 Using the optical drive 61 Identifying the installed optical drive 61 Inserting an optical disc 62 Removing an optical disc with power 63 Removing an optical disc without power 64 Using media activity hotkeys 65...

Page 6: ... DVD region settings 92 Observing the copyright warning 92 6 External Media Cards Digital Media Slot cards select models only 93 Inserting a digital card 94 Stopping or removing a digital card 95 PC Cards select models only 96 Configuring a PC Card 96 Inserting a PC Card 97 Stopping or removing a PC Card 97 ExpressCards 99 Selecting an ExpressCard 99 Configuring an ExpressCard 99 Inserting an Expr...

Page 7: ...g the current country selection 125 Adding new locations when traveling 126 Solving travel connection problems 127 Using preinstalled communication software 128 Local area networks 129 11 Security Security features 131 Passwords 132 Guidelines for setting passwords 132 Passwords set in Windows 133 QuickLock 133 Passwords set in the Setup Utility 134 Administrator password 134 Managing an administr...

Page 8: ...e point 154 Restoring to a restore point 155 Reinstalling applications 155 Reinstalling applications from the hard drive 155 Reinstalling applications from discs 155 Repairing the operating system 156 Reinstalling the operating system 157 Back up your system 157 Reinstall the operating system 158 Reinstalling device drivers and other software 159 Update reinstalled software 159 14 Routine Care Har...

Page 9: ...mputer cannot connect to a wireless local area network WLAN 170 Customer Care 171 Preparing to contact Customer Care 171 Contacting Customer Care by e mail or telephone 171 Taking the computer to a service partner 171 16 Electrostatic discharge Preventing electrostatic discharge 173 Handling drives 173 Handling internal components 173 Grounding methods 174 Index 175 ENWW ix ...

Page 10: ...x ENWW ...

Page 11: ... left pane of the System Tasks window select View system information 3 Select Hardware tab Device Manager You can also add hardware or modify device configurations using Device Manager NOTE Components included with the computer may vary by region and by model The illustrations in this chapter identify the standard features included in most computer models ENWW Components 1 ...

Page 12: ...ion with a function key or the esc key 3 Windows logo key Displays the Microsoft Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Embedded numeric keypad keys Can be used like the keys on an external numeric keypad 6 Function keys Execute frequently used system functions when pressed in combination with the fn key 2 Chapter 1 Notebook Tour ENWW...

Page 13: ...ing and double clicking 2 Left TouchPad button Functions like the left button on an external mouse 3 TouchPad scroll zone Scrolls up or down 4 Right TouchPad button Functions like the right button on an external mouse This table describes default settings To view and change TouchPad preferences select Start Control Panel Printers and Other Hardware Mouse ENWW Components 3 ...

Page 14: ...ss and hold the power button for at least 5 seconds to turn off the computer 2 DVD button If QuickPlay is not installed and the computer is On opens the default DVD application to start a DVD in the optical drive Off no function In standby resumes from standby into Windows In hibernation restores from hibernation into Windows If QuickPlay is installed and the computer is On opens the default DVD a...

Page 15: ...stalled and the computer is On opens the music application or Media menu allowing you to select a multimedia application Off opens the music application or the Media menu allowing you to select a multimedia application In standby resumes from standby into Windows In hibernation restores from hibernation into Windows 4 Wireless button Turns the wireless functionality on or off but does not create a...

Page 16: ...ttery light begins blinking rapidly Off If the computer is plugged into an external power source the light is turned off when all batteries in the computer are fully charged If the computer is not plugged into an external power source the light stays off until the battery reaches a low battery condition 5 IDE Integrated Drive Electronics drive light Blinking The hard drive or optical drive is bein...

Page 17: ...ovides airflow to cool internal components CAUTION To prevent overheating do not obstruct vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or thick rugs or clothing to block airflow NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal...

Page 18: ... used to output S PDIF digital audio 2 Audio in microphone jack Connects an optional computer headset microphone or a microphone 3 ExpressCard slot Supports optional ExpressCard 54 or ExpressCard 34 cards 4 USB port select models only Connects an optional USB device 5 Optical drive Reads an optical disc 6 RJ 11 modem jack Connects a modem cable 7 Power connector Connects an AC adapter or an option...

Page 19: ...ack Connects a network cable 5 Expansion port 2 Connects the computer to an optional expansion product 6 USB ports 2 Connect an optional USB device 7 1394 port select models only Connects an optional IEEE 1394 device such as a camcorder 8 PC Card slot select models only Supports optional Type I or Type II PC Cards 9 Digital Media Slot select models only Supports 7 optional digital card formats Sec...

Page 20: ...eating do not obstruct vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or thick rugs or clothing to block airflow NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation ...

Page 21: ...Display components Component Description Display release latch Opens the computer ENWW Components 11 ...

Page 22: ...there are at least 2 wireless antennae that send and receive wireless device signals They are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennae free from obstructions 12 Chapter 1 Notebook Tour ENWW ...

Page 23: ... power 3 Power cord Connects an AC adapter to an AC outlet 4 Country specific modem cable adapter select models only Adapts the modem cable to a non RJ 11 telephone jack 5 Modem cable Connects an internal modem to an RJ 11 telephone jack or to a country specific modem adapter Modem cables battery packs and power cords vary in appearance by region and country ENWW Components 13 ...

Page 24: ...mpartment Modem approval label Provides regulatory information about the modem and lists the agency approval markings required by some of the countries in which the modem has been approved for use You may need this information when traveling internationally The modem approval label is affixed inside the memory module compartment Wireless certification labels Provide information about optional wire...

Page 25: ...solute psia is another unit of measurement for altitude Rated input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source Although the computer can be powered from a stand alone DC power source it should be powered only with an AC adapter or a DC power ...

Page 26: ...The following table identifies the input and output signals supported by the expansion port on the computer Feature Support USB 2 0 Yes 10 100 Ethernet Yes Gigabit Ethernet No IEEE 1394 4 pin port Yes Infrared for remote control only Yes Power inputs 65W 135W maximum Composite TV Yes S Video TV Yes Component TV No S PDIF audio Yes DVI No Headphone speaker audio out Yes Microphone audio in Yes Requ...

Page 27: ... other mouse functions such as scrolling selecting and double clicking 2 Left TouchPad button Functions like the left button on an external mouse 3 TouchPad scroll zone Scrolls up or down 4 Right TouchPad button Functions like the right button on an external mouse This table describes default settings To view and change TouchPad preferences select Start Control Panel Printers and Other Hardware Mo...

Page 28: ... product Setting TouchPad preferences Mouse Properties in Microsoft Windows allows you to customize settings for pointing devices including TouchPad tapping which enables you to tap the TouchPad once to select an object or twice to double click an object enabled by default Edge motion which enables you to continue to scroll even though your finger has reached the edge of the TouchPad disabled by d...

Page 29: ... of the notebook Hotkeys Hotkeys are combinations of the fn key 1 and either the esc key 2 or one of the function keys 3 The icons on the f1 through f12 keys represent the hotkey functions Hotkey functions and procedures are discussed in the following sections ENWW Keyboard 19 ...

Page 30: ... procedures To use a hotkey command on the computer keyboard either Briefly press the fn key and then briefly press the second key of the hotkey command or Press and hold down the fn key briefly press the second key of the hotkey command and then release both keys at the same time Display and clear system information fn esc Press fn esc to display information about system hardware components and t...

Page 31: ...ter Checkups for computer functionality Automated and interactive troubleshooting repair solutions and system recovery procedures Links to HP support specialists You can also access the Help and Support Center by selecting Start Help and Support Open the Print Options window fn f2 Press fn f2 to open the Print Options window of the active Windows application Open a Web browser fn f3 Press fn f3 to...

Page 32: ...te video in jacks NOTE Composite video devices can be connected to the system only by using an optional expansion product Initiate standby fn f5 Press fn f5 to initiate standby When standby is initiated your information is stored in random access memory RAM the screen is cleared and power is conserved While the computer is in standby the power light blinks CAUTION To reduce the risk of information...

Page 33: ...to decrease screen brightness Hold down the hotkey to decrease the brightness level incrementally Increase screen brightness fn f8 Press fn f8 to increase screen brightness Hold down the hotkey to increase the brightness level incrementally Play pause or resume an audio CD or a DVD fn f9 The fn f9 hotkey functions only when an audio CD or a DVD is inserted If the audio CD or the DVD is Not playing...

Page 34: ...an icon that you can display in the notification area at the far right of the taskbar or on the Windows desktop To access the Quick Launch Buttons control panel from the Start button select Start Control Panel Printers and Other Hardware Quick Launch Buttons Setting tiling preferences To set tiling preferences on the Windows desktop 1 Open the Quick Launch Buttons control panel Select Start Contro...

Page 35: ... keyboard that features Easy Access buttons you can set Easy Access button assignments and schemes on the Settings tab The Settings tab is disabled and hidden by default To display and enable the Settings tab in the Quick Launch Buttons control panel 1 Open the Quick Launch Buttons control panel Select Start Control Panel Printers and Other Hardware Quick Launch Buttons or Double click the Quick L...

Page 36: ...keypad When the embedded numeric keypad is turned on each key on the keypad performs the function indicated by the icon in the upper right corner of the key Enabling and disabling the embedded numeric keypad Press fn num lk to enable the embedded numeric keypad The num lock light is turned on Press fn num lk again to return the keys to their standard keyboard functions NOTE The embedded numeric ke...

Page 37: ...xternal numeric keypad Most keys on most external keypads function differently according to whether num lock mode is on or off By default num lock mode is off For example When num lock is on most keypad keys type numbers When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turn...

Page 38: ...28 Chapter 2 TouchPad and Keyboard ENWW ...

Page 39: ...omponent Description 1 Power button When the computer is Off press to turn on the computer On press to enter hibernation In standby briefly press to exit standby In hibernation briefly press to exit hibernation If the computer has stopped responding and Microsoft Windows shutdown procedures cannot be used press and hold the power button for at least 5 seconds to turn off the computer ENWW Power co...

Page 40: ...es a critical low battery condition the battery light begins blinking rapidly Off If the computer is plugged into an external power source the light is turned off when all batteries in the computer are fully charged If the computer is not plugged into an external power source the light stays off until the battery reaches a low battery condition There are 2 power lights Both display the same inform...

Page 41: ...roduct select models only Optional power adapter Charge or calibrate a battery pack in the computer External power supplied through AC adapter Optional expansion product select models only Optional power adapter WARNING Do not charge the computer battery pack on board aircraft Charging the battery pack may damage aircraft electronic systems Install or modify system software or write to a CD or DVD...

Page 42: ...chment plug on the power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature It is possible to receive an electric shock from a system that is not properly grounded To connect the computer to external AC power 1 Plug the AC adapter into the power connector on th...

Page 43: ...er to or disconnect the computer from a expansion product Do not add or remove memory modules Do not insert or remove any hard drives or optical drives Do not connect or disconnect external devices Do not insert or remove an external media card such as a MultiMediaCard a PC Card select models only or an ExpressCard Hibernation saves your work to a hibernation file on the hard drive and then shuts ...

Page 44: ...ibernation saves your work to a hibernation file on the hard drive and then shuts down the computer When the computer is in hibernation it uses much less power than when it is in standby When the computer will be unused and disconnected from external power for an extended period shut down the computer and remove the battery pack to extend the life of the battery pack For details on battery pack st...

Page 45: ... hibernation interfere with the use of infrared and Bluetooth communication and media Note the following guidelines If the computer is in standby or hibernation you cannot initiate an infrared or Bluetooth transmission If standby or hibernation is accidentally initiated during playback of a medium such as a CD DVD or external media card Your playback may be interrupted You may see the following wa...

Page 46: ...OTE If the system is unresponsive and you are unable to shut down the computer with these procedures refer to Using emergency shutdown procedures The power lights are turned off The operating system shuts down The computer is turned off Turn off the display while the power is on Close the computer Closing the computer activates the display switch which initiates standby Using emergency shutdown pr...

Page 47: ...ow the system to initiate standby No action required If the computer is running on battery power the system initiates standby after 10 minutes of computer inactivity Default setting Power settings and timeouts can be changed using Power Options in Windows Control Panel The power lights blink The screen clears Resume from user initiated or system initiated standby Press the power button If the disp...

Page 48: ...he screen clears Allow the system to initiate hibernation with hibernation enabled No action required If the computer is running on battery power the system initiates hibernation After 30 minutes of computer inactivity When the battery pack reaches a critical low battery condition Power settings and timeouts can be changed using Power Options in Windows Control Panel The power lights are turned of...

Page 49: ...d Maintenance Power Options Displaying the Power Meter icon By default the Power Meter icon appears in the notification area at the far right of the taskbar The icon changes shape to indicate whether the computer is running on battery or external power To show the Power Meter icon in the notification area 1 Select Start Control Panel Performance and Maintenance Power Options 2 Click the Advanced t...

Page 50: ...con in the notification area and then click Adjust Power Properties 2 Click the Power Schemes tab 3 Select the power scheme you want to modify and adjust options in the lists on the screen 4 Click Apply Setting a security prompt You can add a security feature that prompts you for a password when the computer is turned on resumes from standby or restores from hibernation To set a password prompt 1 ...

Page 51: ...er Each power scheme for external power or battery power sets a specific processor state After a power scheme has been set no other intervention is required to control the performance of the computer processor The following table describes the processor performance on external and battery power for the available power schemes Power scheme Processor performance while on external power Processor per...

Page 52: ...charge and also protects your work in case of a power outage However a battery pack in the computer slowly discharges when the computer is turned off and not plugged into external power Inserting or removing a battery pack CAUTION To prevent loss of information when removing a battery pack that is the sole power source initiate hibernation or turn off the computer before removing the battery pack ...

Page 53: ...scharge to about 10 percent of a full charge through normal use before charging it When you charge the battery pack charge it fully before turning on the computer A battery pack inserted in the computer charges whenever the computer is connected to external power through an AC adapter an optional expansion product or an optional power adapter A battery pack inserted in the computer charges whether...

Page 54: ...g a battery pack Displaying charge information on the screen This section explains how to access and interpret battery charge indicators Viewing charge displays To view information about the status of any battery pack in the computer Double click the Power Meter icon in the notification area at the far right of the taskbar or Select Start Control Panel Performance and Maintenance Power Options Pow...

Page 55: ...s a low battery condition the battery light blinks Critical low battery condition If a low battery condition is not resolved the computer enters a critical low battery condition and the battery light blinks rapidly In a critical low battery condition If hibernation is enabled and the computer is on or in standby the computer initiates hibernation If hibernation is disabled and the computer is on o...

Page 56: ...is available To resolve a low battery condition when a charged battery pack is available 1 Turn off the computer or initiate hibernation 2 Insert a charged battery pack 3 Turn on the computer When no power source is available To resolve a low battery condition when no power source is available Initiate hibernation or Save your work and shut down the computer When the computer cannot restore from h...

Page 57: ...nd then fully recharging Step 1 Charging the battery pack A battery pack can charge whether the computer is off or in use but it will charge faster when the computer is off WARNING Do not charge the computer battery pack on board aircraft Charging the battery pack may damage aircraft electronic systems To charge the battery pack 1 Insert the battery pack into the computer 2 Connect the computer to...

Page 58: ...off automatically Hard drive speed will not decrease automatically when the computer is idle System initiated hibernation will not occur To fully discharge a battery pack 1 Right click the Power Meter icon in the notification area at the far right of the taskbar and then click Adjust Power Properties or Access the Power Schemes tab by selecting Start Control Panel Performance and Maintenance Power...

Page 59: ...l information loss To reenable hibernation select Start Control Panel Performance and Maintenance Power Options Hibernate Select the Enable hibernation check box and then click Apply Conserving battery power Using the battery conservation procedures and settings described in this section extends the time that a battery pack can run the computer from a single charge Conserving power as you work To ...

Page 60: ...mputer will be unused and disconnected from external power for more than 2 weeks remove the battery pack and store it separately To prolong the charge of a stored battery pack place it in a cool dry place Calibrate a battery pack before using it if it has been stored for one month or more Disposing of a used battery pack When a battery pack has reached the end of its useful life do not dispose of ...

Page 61: ...the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer when the drive is writing to a medium The write process is sensitive to vibration When the battery pack is the only source of power ensure that the battery pack is sufficiently charged before writing to a medium Avoid exposing a drive to temperature or humidity e...

Page 62: ...IDE drive light The IDE drive light blinks when either the primary hard drive or an optical drive is being accessed 52 Chapter 4 Drives ENWW ...

Page 63: ...her the computer is off or in hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system To remove the hard drive 1 Save your work 2 Shut down the computer and close the display 3 Turn the computer upside down with the hard drive bay toward you 4 Loosen the 2 hard drive cover screws 1 5 Lift the hard drive cover away from the computer 2 6...

Page 64: ...it to the right 8 Lift the hard drive away from the computer 3 To install a hard drive 1 Lower the hard drive into the hard drive bay 1 2 Slide the hard drive toward the hard drive connector 2 until it is fully seated 54 Chapter 4 Drives ENWW ...

Page 65: ...3 Replace the two hard drive screws 3 4 Align the tabs 1 on the hard drive cover with the notches on the computer 5 Close the cover 2 6 Tighten the hard drive cover screws 3 ENWW Hard drive 55 ...

Page 66: ... write to optical drives as described in the following table Type of Optical Drive Read CD and DVD ROM Write to CD RW Write to DVD RW R LightScribe DVD CD RW Drive Yes Yes No No DVD RW Double Layer Yes Yes Yes No LightScribe DVD RW Double Layer Yes Yes Yes Yes Some of the optical drives listed may not be supported by your computer The listed drives are not necessarily all of the supported optical ...

Page 67: ... spindle with the label side up NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the media tray NOTE After you insert a disc a short pause is normal If you have not selected a default media player an AutoPlay dialog box opens It prompts you to select how you ...

Page 68: ...a tray and then pull out the tray 2 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disk by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the media tray and place the disc in a protective case 58 Chapter 4 Drives ENWW ...

Page 69: ...l the tray is released and then pull out the tray 2 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disk by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the media tray and place the disc in a protective case ENWW Optical drives 59 ...

Page 70: ...do not initiate standby or hibernation when writing to a CD or DVD If standby or hibernation is accidentally initiated during playback of a drive medium such as a CD or DVD Your playback may be interrupted You may see the following warning Putting the computer into hibernation or standby may stop the playback Do you want to continue Click No You may need to restart the CD or DVD to resume audio an...

Page 71: ...Ds depending on the type of installed drive and installed software Identifying the installed optical drive To view the type of optical drive installed in the computer Select Start My Computer The type of optical drive installed in the computer is displayed under Devices with Removable Storage ENWW Multimedia Hardware 61 ...

Page 72: ...indle with the label side up NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the media tray NOTE After you insert a disc a short pause is normal If you have not selected a default media player an AutoPlay dialog box opens It prompts you to select how you wan...

Page 73: ...tray and then pull out the tray 2 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disk by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the media tray and place the disc in a protective case ENWW Multimedia Hardware 63 ...

Page 74: ...he tray is released and then pull out the tray 2 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disk by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the media tray and place the disc in a protective case 64 Chapter 5 Multimedia ENW...

Page 75: ...serted video CD use the media activity controls in your video CD player application To play pause or resume an inserted audio CD or a DVD press fn f9 2 To stop an inserted audio CD or a DVD that is playing press fn f10 3 To play the previous track of an audio CD or the previous chapter of a DVD that is playing press fn f11 4 To play the next track of an audio CD or the next chapter of a DVD that i...

Page 76: ... software select models only 1 DVD button When the computer is On opens the default DVD application to start a DVD in the optical drive Off no function In standby resumes from standby into Windows NOTE This button does not affect the hibernation file or the procedure for restoring from hibernation 2 Media button When the computer is On opens the music application or Media Menu allowing you to sele...

Page 77: ...NOTE This button does not affect the hibernation file or the procedure for restoring from hibernation 2 Media button When the computer is On opens music application or the Media Menu allowing you to select a multimedia application Off opens music application or the Media Menu allowing you to select a multimedia application In standby resumes from standby into Windows NOTE This button does not affe...

Page 78: ...mputer sound 3 Volume up button Increases computer sound 4 Audio in microphone jack Connects an optional computer headset or microphone 5 Audio out headphone jack Connects optional optional powered stereo speakers headphones ear buds headset or television audio NOTE On select models this jack can also be used to transmit S PDIF digital audio 6 Speakers 2 Produce computer sound 68 Chapter 5 Multime...

Page 79: ...evice such as a television or VCR On select models the computer can also transmit S PDIF digital audio signals through the audio out jack When connecting a device to the headphone jack use only a 3 5 mm stereo plug NOTE When a device is connected to the headphone jack the internal speakers are disabled Using S PDIF digital audio select models only S PDIF Sony Philips Digital Interface or digital a...

Page 80: ...p or down Select the Mute check box to mute the volume or a Double click the Volume icon in the notification area b In the Volume Control column increase or decrease the volume by moving the Volume slider up or down You can also adjust the balance or mute the volume If the Volume icon is not displayed in the notification area follow the steps below to place it there a Select Start Control Panel So...

Page 81: ...nects a television monitor or projector to the computer Using the external monitor port The external monitor port connects an external display device to the computer To connect a display device to the computer connect the device cable to the external monitor port NOTE If a properly connected external display device does not display an image press fn f4 to transfer the image to the device ENWW Mult...

Page 82: ...ng it on your television you also need a standard audio cable connected to the headphone jack available from most electronics retailers NOTE The S Video connection provides a higher quality image than a composite video connection To connect a video device to the S Video out jack 1 Plug one end of the S Video cable into the S Video out jack on the computer 2 Connect the other end of the cable to th...

Page 83: ...ExpressCard slot NOTE Depending on your computer model you may not have both a PC Card slot and an ExpressCard slot Refer to the computer user guide The following illustration identifies the 2 remote controls 1 HP Mobile Remote Control PC Card version For more information refer to HP Mobile Remote Control PC Card version 2 HP Mobile Remote Control ExpressCard version For more information refer to ...

Page 84: ...e control For information on the ExpressCard remote control refer to HP Mobile Remote Control ExpressCard version Inserting the battery PC Card version WARNING Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions 74 Chapter 5 Multimedia ENWW ...

Page 85: ... Control PC Card version 1 On the back of the remote control turn the battery compartment cover counterclockwise 1 and remove it 2 2 With the positive side of the battery facing up insert the battery into the compartment ENWW Multimedia Hardware 75 ...

Page 86: ...3 Insert the tabs on the battery compartment cover into the slots in the battery compartment and turn the cover clockwise to close 76 Chapter 5 Multimedia ENWW ...

Page 87: ...o store the remote control NOTE Your computer model may look different than the illustrations in this section Refer to the computer user guide for the location of the PC Card slot 1 Remove the PC Card slot insert 2 Gently slide the remote control into the PC Card slot until it is firmly in place CAUTION If the remote control does not easily slide into the slot be sure you are inserting the remote ...

Page 88: ...ion in QuickPlay select models only Power If the computer is On briefly press to initiate hibernation In standby briefly press to resume from standby In hibernation briefly press to restore from hibernation Press to turn QuickPlay off DVD Menu If the computer is On press to open the default Windows DVD player On and playing a DVD press to view the menu of the DVD In standby press briefly to resume...

Page 89: ...se the media Media not playing press to play the media Media playing press to pause the media Fast Forward Press to fast forward the selected media Press to fast forward the selected media Volume Up Press to increase system volume Press to increase system volume Volume Down Press to decrease system volume Press to decrease system volume Mute Press to mute system volume If muted press to restore sy...

Page 90: ...ble Press to display battery and volume status If playing a DVD the DVD title chapter and time information is also displayed Print Press to open the print options window of the active application None Photo Press to open the default Windows picture application None Media Press to open the default Windows media application None Switch Screens Press to switch the computer image between the computer ...

Page 91: ...example the DVD button on the remote control and the DVD button on the computer have the same functions and can be used interchangeably Some remote control buttons perform the same functions as computer hotkeys Refer to the computer user guide for information on supported hotkeys Other remote control buttons provide functions that are not duplicated by computer buttons or preset key combinations H...

Page 92: ... Mobile Remote Control ExpressCard version 1 On the back of the remote control remove the battery compartment cover 2 With the positive side of the battery facing up insert the battery into the compartment 82 Chapter 5 Multimedia ENWW ...

Page 93: ...3 Replace the battery compartment cover ENWW Multimedia Hardware 83 ...

Page 94: ...Card slot or slot insert may display the following icon To store the remote control NOTE Your computer model may look different than the illustrations in this section Refer to the computer user guide for the location of the ExpressCard slot 1 Remove the ExpressCard slot insert 2 Gently slide the remote control into the ExpressCard slot until it is firmly in place Ensure that it lies flush with the...

Page 95: ...start the computer in Windows Press the Media button 2 to open QuickPlay select computer models only Press the DVD Menu button 3 to open QuickPlay DVD mode select computer models only Press the Music button 4 to open QuickPlay music mode select computer models only Button Function in Microsoft Windows Function in QuickPlay select models only Power If the computer is On briefly press to initiate hi...

Page 96: ... music mode select computer models only In QuickPlay DVD mode press to switch to QuickPlay music mode Channel Page Up Press to change channels in ascending order Press to emulate the pg up key on a keyboard Press to navigate backward a page Channel Page Down Press to change channels in descending order Press to emulate the pg dn key on a keyboard Press to navigate forward a page Stop Press to stop...

Page 97: ...on Press to scroll down Navigation Press to scroll down Back Press to emulate the back function of the alt left arrow command in the active application In music mode press to move up one directory level in the My Music display In DVD mode this button is inactive Information Press to view information about a selected item in an application if available Press to display battery and volume status If ...

Page 98: ...keys Refer to the computer user guide for information on supported hotkeys Other remote control buttons provide functions that are not duplicated by computer buttons or preset key combinations Troubleshooting the remote control Refer to the following table for help in troubleshooting remote control problems Problem Possible solution My remote control is not working Be sure you have a clear line of...

Page 99: ...e provided on CD or as online help files within the specific application User guides may also be found on the software manufacturer s Web site Identifying preinstalled multimedia software To view and access the preinstalled multimedia software on the computer Select Start All Programs You can also reinstall multimedia software on the computer Select Start All Programs Software Setup Installing mul...

Page 100: ...an audio CD into the optical drive An AutoPlay dialog box opens 2 Click the multimedia task you want to perform from the list of installed multimedia applications 3 Click OK NOTE The AutoPlay dialog box allows you to select a default multimedia application for the media disc After you select a multimedia application from the list click the Always do the selected action box Using QuickPlay software...

Page 101: ... may clear To return to playing the CD or DVD press the power button and then restart the disc Protecting the CD or DVD write process CAUTION To prevent loss of information and damage to a disc Before writing to a disc connect the computer to a reliable external power source Do not write to a disc while the computer is running on battery power Before writing to a disc close all open applications e...

Page 102: ...egion setting you select the fifth time becomes the permanent region setting on the DVD drive The number of allowable region changes remaining on the drive is displayed in the Changes remaining field on the DVD Region tab The number in the field includes the fifth and permanent change To change settings through the operating system 1 Select Start My Computer 2 Right click in the window and select ...

Page 103: ...tal media equipped cameras and PDAs as well as with other computers The Digital Media Slot select models only supports the following digital card formats Secure Digital SD Memory Card Secure Digital Input Output SD I O MultiMediaCard MMC Memory Stick MS Memory Stick Pro MSP SmartMedia SM xD Picture Card XD CAUTION To avoid damaging the digital card or the computer do not insert any type of adapter...

Page 104: ... with the connectors facing the computer 2 Gently slide the card into the Digital Media Slot until the card is seated The operating system will issue a sound to indicate that a device has been connected NOTE The first time you insert a digital card the Found New Hardware message is displayed in the notification area at the far right of the taskbar 94 Chapter 6 External Media Cards ENWW ...

Page 105: ... NOTE To stop a data transfer click Cancel in the operating system Copying window 2 To stop the digital card a Double click the Safely Remove Hardware icon in the notification area at the far right of the taskbar NOTE To display the Safely Remove Hardware icon click Show Hidden Icons in the notification area b Click the digital card listing c Click Stop 3 Gently pull the card out of the slot ENWW ...

Page 106: ...and Type II PC Cards NOTE Zoomed video PC Cards are not supported Configuring a PC Card CAUTION To prevent loss of support for other PC Cards install only the software required for the device If you are instructed by the PC Card manufacturer to install device drivers Install only the device drivers for your operating system Do not install other software such as card services socket services or ena...

Page 107: ... Card 1 Hold the PC Card label side up with the connectors facing the computer 2 Gently slide the card into the PC Card slot until the card is seated The operating system will issue a sound to indicate that a device has been detected NOTE The first time you insert a PC card the Found New Hardware message is displayed in the notification area at the far right of the taskbar Stopping or removing a P...

Page 108: ...r NOTE To display the Safely Remove Hardware icon click Show Hidden Icons in the notification area b Click the PC Card listing c Click Stop 3 To remove the PC Card a Press the PC Card slot eject button 1 This action extends the button into position for releasing the PC Card b Press the eject button again to release the PC Card c Gently pull the card 2 out of the slot NOTE An inserted PC Card uses ...

Page 109: ...rts both interfaces and both sizes For example you can use An ExpressCard with either a USB interface or a PCI Express interface A full size ExpressCard called ExpressCard 54 1 or a smaller ExpressCard called ExpressCard 34 2 The ExpressCard procedures described in the following sections are the same for both interfaces and both sizes Configuring an ExpressCard CAUTION To prevent loss of support f...

Page 110: ...transport the computer when an ExpressCard is in use The ExpressCard slot may contain a protective insert The insert must be released and then removed before you can insert an ExpressCard 1 To release and remove the ExpressCard slot insert a Press the insert 1 firmly inward and then quickly release it b Gently pull the insert out of the slot 2 2 To insert an ExpressCard a Hold the card label side ...

Page 111: ...d is seated The operating system will issue a sound to indicate that a device has been connected NOTE The first time you insert an ExpressCard the Found New Hardware message is displayed in the notification area at the far right of the taskbar ENWW ExpressCards 101 ...

Page 112: ...xpressCard a Double click the Safely Remove Hardware icon in the notification area at the far right of the taskbar NOTE To display the Safely Remove Hardware icon click Show Hidden Icons in the notification area b Click the ExpressCard listing c Click Stop 3 To remove the ExpressCard a Press the ExpressCard 1 firmly inward and then quickly release it b Gently pull the card out of the slot 2 NOTE A...

Page 113: ...e computer is available on select models only An optional expansion product provides additional USB ports that can be used with the computer The USB ports on the computer support USB 2 0 and USB 1 1 devices Connecting a USB device CAUTION To prevent damage to the USB connectors use minimal force to connect a USB device To connect a USB device to the computer connect the USB cable of the device to ...

Page 114: ...at the far right of the taskbar 2 Click the USB device listing NOTE To display the Safely Remove Hardware icon click Show Hidden Icons in the notification area 3 Click Stop Required USB software Some USB devices may require additional support software which is usually included with the device For more information about device specific software refer to the user guide for the device 104 Chapter 7 E...

Page 115: ...ed NOTE The first time you connect a 1394 device the Found New Hardware message is displayed at the bottom right of the screen in the notification area Stopping a 1394 device CAUTION To prevent loss of information or an unresponsive system stop the 1394 device before removing it To stop a 1394 device 1 Double click the Safely Remove Hardware icon in the notification area at the far right of the ta...

Page 116: ...t on the left side of the computer allows you to connect the computer to an optional expansion product An optional expansion product provides additional ports and connectors that can be used with the computer 106 Chapter 7 External Devices ENWW ...

Page 117: ...ry module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object To add or replace a memory module 1 Shut down the computer If you are not sure whether the computer is off or in hibernation turn the computer on by pressing the power button Then shut down the compute...

Page 118: ... away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and gently pull the module out of the memory module slot To protect a memory module after removal place it in an electrostatic safe container 108 Chapter 8 Memory Modules ENWW ...

Page 119: ...e angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated c Press the memory module 3 down until the retention clips snap into place 10 Align the tabs 1 on the memory module compartment cover with the notches on the computer 11 Close the cover 2 ENWW Adding or replacing memory modules 109 ...

Page 120: ...12 Tighten the memory module compartment cover screws 3 13 Replace the battery pack 14 Reconnect external power and external devices 15 Turn on the computer 110 Chapter 8 Memory Modules ENWW ...

Page 121: ...ger hibernation file To display the amount of space required by the hibernation file Select Start Control Panel Performance and Maintenance Power Options Hibernate tab To display the amount of memory in the system Select Start Control Panel Performance and Maintenance System General tab or Press fn esc To display the amount of free space on the hard drive 1 Select Start My Computer 2 Right click t...

Page 122: ...on The computer starts up or is restored from hibernation 2 Display the setup message If the computer is on restart it through the operating system If the computer is off turn it on 3 Press f10 while the Press F10 to enter Setup message is displayed in the lower left corner of the screen 4 Use the arrow keys to select the Advanced menu Memory information and settings are displayed 5 To change the ...

Page 123: ...E The computer may look different from the illustrations in this guide The location and number of buttons lights and jacks vary by model Identifying an 802 11 wireless device You may need to know the name of the integrated 802 11 wireless device installed in the computer To identify an 802 11 wireless device 1 Display the names of the network devices on the computer a Select Start My Computer b Ri...

Page 124: ...n and light varies by model The computer may have the following software controls to turn on turn off enable and disable the wireless devices Wireless Control Description Wireless Assistant select models only Enables you to turn on and off 802 11 and Bluetooth wireless devices individually For more information on using Wireless Assistant refer to Wireless device status states Wireless device contr...

Page 125: ...cally uses wireless access points that can handle a large number of computers and accessories and can separate critical network functions 802 11 wireless devices include 802 11b 802 11b g 802 11a b g Computers with 802 11 wireless devices may support 1 or more of 3 industry standards 802 11b supports data rates of up to 11 Mbps and operates at a frequency of 2 4 GHz 802 11g supports data rates of ...

Page 126: ... from an Internet service provider ISP A wireless router purchased separately 2 The wireless computer 3 The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet NOTE If you need technical assistance to install your home WLAN contac...

Page 127: ...Center Connecting to a public WLAN Contact your ISP or search the Web for a list of public WLANs near you Web sites that list public WLANs include Cisco Hotspot Locator Hotspotlist and Geektools When you are within range of a public WLAN a Wireless Network Connection interactive message is displayed at the bottom of the computer screen Check with each public WLAN location for cost and connection r...

Page 128: ...h a network access point The network access points can be traditional LAN data access points or group ad hoc networks that represent a set of devices that are attached only to one another Dial up networking Connects Bluetooth devices to the Internet Bluetooth serial port Transfers data over the Bluetooth link using a virtual COM port Hands Free Enables a vehicle embedded hands free unit or a compu...

Page 129: ...the Setup Utility NOTE You cannot use the wireless button or Wireless Assistant to control the wireless devices if they are disabled in the Setup Utility When the wireless devices are enabled with the wireless button you can use Wireless Assistant to turn the devices on or off individually When the wireless devices are disabled you must enable them before you can turn them on or off with Wireless ...

Page 130: ...on the devices Wireless Assistant shows that both WLAN and Bluetooth are disabled Wireless light is off You want to turn on one or both devices 1 Press the wireless button The devices return to their previous on or off state 2 If the wireless devices are turned off right click the Wireless Assistant icon in the notification area 3 Select the device or devices you want to turn on Wireless Assistant...

Page 131: ...turned off Wireless light is off You want to disable both devices Press the wireless button Wireless Assistant shows that one device is turned on and the other device is turned off Wireless light is on You want to disable both devices Press the wireless button You want to turn off the device that is on 1 Right click the Wireless Assistant icon in the notification area 2 Select the device you want ...

Page 132: ...122 Chapter 9 Wireless Select Models Only ENWW ...

Page 133: ...e with the modem WARNING Connecting the internal analog modem to a digital line can permanently damage the modem Immediately disconnect the modem cable if you accidentally connect it to a digital line If the modem cable contains noise suppression circuitry 1 which prevents interference from TV and radio reception orient the circuitry end 2 of the cable toward the computer NOTE The computer may loo...

Page 134: ...mage to the equipment do not plug a modem or telephone cable into the RJ 45 network jack To connect a modem cable 1 Plug the modem cable into the modem jack 1 on the computer 2 Plug the modem cable into the RJ 11 telephone wall jack 2 124 Chapter 10 Modem and Local Area Network ENWW ...

Page 135: ...lephone jack 1 Plug the modem cable into the modem jack 1 on the computer 2 Plug the modem cable into the country specific modem cable adapter 2 3 Plug the country specific modem cable adapter 3 into the telephone wall jack Selecting a location setting Viewing the current country selection To view the current country setting for the modem 1 Select Start Control Panel 2 Click Date Time Language and...

Page 136: ...the correct country selection is not made To add a location setting for the modem 1 Select Start Control Panel Network and Internet Connections 2 On the upper menu in the left pane of the Network and Internet Connections window click Phone and Modem Options 3 On the Dialing Rules tab click New The New Location window is displayed 4 In the Location name box type a name home work etc for the new loc...

Page 137: ... the telephone line supports pulse dialing Tones indicate that the telephone line supports tone dialing To change the dialing mode in your current modem location setting a Select Start Control Panel Network and Internet Connections b On the upper menu in the left pane of the Network and Internet Connections window click Phone and Modem Options c Click the Dialing Rules tab d Select your modem loca...

Page 138: ...ation from the Country Region drop down list If you select a country or region that is not supported by the modem the Country Region selection for USA or UK is displayed by default 7 Click Apply and then OK 8 In the Phone and Modem Options window click the Modems tab 9 Click the listing for the modem and then click Properties 10 Clear the check box for Wait for dial tone before dialing 11 Click OK...

Page 139: ...ry 1 which prevents interference from TV and radio reception orient the circuitry end of the cable 2 toward the computer NOTE The computer may look different from the illustrations in this guide The location of the network jack varies by model To connect the network cable 1 Plug the network cable into the network jack 1 on the computer ENWW Local area networks 129 ...

Page 140: ...e cable into a network wall jack 2 WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem or telephone cable into the RJ 45 network jack 130 Chapter 10 Modem and Local Area Network ENWW ...

Page 141: ...gainst Use this security feature Unauthorized use of the computer QuickLock Power on password Unauthorized access to the contents of a hard drive DriveLock password Unauthorized startup from an optical or diskette drive Device security Computer viruses Norton Internet Security software Unauthorized access to information Firewall software Windows updates Unauthorized access to the Setup Utility BIO...

Page 142: ...tup Utility Can be any combination of up to 8 letters and numbers and is not case sensitive Must be set and entered with the same keys For example if you set a password with keyboard number keys your password will not be recognized if you subsequently try to enter it with the embedded numeric keypad NOTE Select models include a separate numeric keypad which functions exactly like the keyboard numb...

Page 143: ...dby or restore from hibernation QuickLock Protects access to the computer by displaying the Windows operating system Log On dialog box QuickLock QuickLock protects the computer by requiring a password to be entered in the Windows Log On dialog box before you access the computer Before you can use QuickLock you must set a user password or administrator password in Windows After you set a user or ad...

Page 144: ...on or restarted After this password is set it must be entered each time you turn on the computer restart or restore from hibernation on this password protected drive CAUTION If you forget your DriveLock password the hard drive that is protected by your password is permanently locked and can no longer be used For details about each of these passwords refer to the following sections Administrator pa...

Page 145: ...Current Password field and then press enter 4 times 3 To save your preferences and exit the Setup Utility press f10 and then follow the instructions on the screen Your preferences go into effect when the computer restarts Entering an administrator password After an administrator password has been set you will be prompted to enter your password each time you access the Setup Utility At the Enter Pa...

Page 146: ...the Enter Current Password field type a new password in the Enter New Password and Confirm New Password fields and then press enter To delete a power on password type your current password in the Enter Current Password field and then press enter 4 times 3 To save your preferences and exit the Setup Utility press f10 and then follow the instructions on the screen Your preferences go into effect whe...

Page 147: ...l hard drive select models only you can set different DriveLock passwords for each hard drive or use your same password for both drives NOTE DriveLock passwords can be used only with hard drives that are inserted into the computer not drives that are inserted into an optional expansion product Note the following considerations about using DriveLock protection After a DriveLock password is set the ...

Page 148: ...tection on the secondary hard drive select models only select Security Secondary DriveLock Password and then press enter 3 Read the warning and then press enter 4 Type your password in the Enter New Password field and then press enter 5 Type your password again in the Confirm New Password field and then press enter 6 To confirm DriveLock protection on the drive you have selected type DriveLock in ...

Page 149: ...e Changing a DriveLock password To change a DriveLock password 1 Open the Setup Utility by turning on or restarting the computer and then pressing f10 while the setup message is displayed in the lower left corner of the screen 2 Use the arrow keys to select one of the following options If the computer has one hard drive select Security DriveLock Password and then press enter This option is called ...

Page 150: ...ges 5 To save your preferences and exit the Setup Utility press f10 and then follow the instructions on the screen Your preferences go into effect when the computer restarts Device security From the Device Security menu in the Setup Utility you can disable or enable a system device such as an optical drive To disable or enable system devices 1 Open the Setup Utility by turning on or restarting the...

Page 151: ... computer and your information Use the firewall software preinstalled on the computer to protect your privacy Firewall features include logging reporting and automatic alarms to monitor all incoming and outgoing traffic Refer to the firewall user guide or contact your firewall manufacturer for more information NOTE Under some circumstances a firewall can block access to Internet games interfere wi...

Page 152: ...led or stolen To install a security cable 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key NOTE The location of the security cable slot varies by model 142 Chapter 11 Security ENWW ...

Page 153: ... the Setup Utility 1 Open the Setup Utility by turning on or restarting the computer and then pressing f10 while the Press F10 to enter setup message is displayed in the lower left corner of the screen 2 To view general help information press f1 3 Select the Main Security Advanced or Tools menu An overview of Setup Utility features is provided later in this chapter To exit the Setup Utility To exi...

Page 154: ... to select Advanced Language Support and then press enter 3 Press f5 or f6 to change a language or press enter to select a language 4 Save your preferences and exit the Setup Utility Use the arrow keys to select Exit Exit Saving Changes press enter and then follow the instructions on the screen or Press f10 and then follow the instructions on the screen Your preferences go into effect when the com...

Page 155: ...rrow keys to select Exit Load Setup Defaults and then press enter 3 When the Setup Confirmation dialog box is displayed press enter 4 To save your preferences and exit the Setup Utility Use the arrow keys to select Exit Exit Saving Changes press enter and then follow the instructions on the screen or Press f10 and then follow the instructions on the screen Your preferences go into effect when the ...

Page 156: ...or delete an administrator password Power On Password Enter change or delete a power on password DriveLock Password Enable disable change or remove a DriveLock password on the hard drive NOTE On models with two hard drives this menu option is called the Primary DriveLock Password Secondary DriveLock Password select models only Enable disable change or remove a DriveLock password on a secondary har...

Page 157: ...diskette drive CD ROM drive hard drive and network adapter Accessibility Options Set f10 delay when starting up Embedded Wireless LAN device Enable disable an embedded wireless LAN device Embedded Bluetooth device select models only Enable disable an embedded Bluetooth device select models only Tools menu Select To Do This HDD Self test Run a comprehensive self test on the hard drive NOTE On model...

Page 158: ...148 Chapter 12 Setup Utility ENWW ...

Page 159: ...at you consult with your network administrator before installing any software updates especially system BIOS updates HP Software Update HP Software Update is a utility included on the computer that automatically checks for software updates from HP It automatically runs every 30 days and provides a list of software updates and support alerts for the computer To run HP Software Update Select Start A...

Page 160: ...perating system determines how the computer will interact with the hardware devices and provides for information transfer among hardware devices including the time and date The computer system BIOS is stored on the system ROM BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by opening the Setup Utility To use the S...

Page 161: ...ny device cable or cord To download a BIOS update 1 Visit the HP Web site at http www hp com and click the software and drivers download link 2 Follow the instructions on the screen to identify the computer and access the BIOS update you want to download 3 At the download area a Identify the newest BIOS update that is later than the BIOS version currently installed on the computer Make a note of t...

Page 162: ...rer 2 In the left pane of the Windows Explorer window a Click My Computer and then your hard drive designation The hard drive designation is typically Local Disk C b Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 3 Double click the file that has an exe extension for example filename exe The BIOS installation begins 4 Complete the installa...

Page 163: ... to install the software 4 When the download is complete open Windows Explorer by selecting Start All Programs Accessories Windows Explorer 5 In the left pane of the Windows Explorer window a Click My Computer and then your hard drive designation The hard drive designation is typically Local Disk C b Using the hard drive path you recorded earlier open the folder on your hard drive that contains th...

Page 164: ...tomatically creates restore points at regular intervals and may create additional restore points when you change your personal settings or add software or hardware You can manually create additional restore points to provide increased protection for your system files and settings It is recommended that you manually create restore points Before you add or extensively modify software or hardware Per...

Page 165: ... you are reinstalling is still installed on the computer the reinstallation process does not affect your settings within the application In all cases If an application has been deleted from the computer the reinstallation process reinstalls the application or utility to the factory image but cannot restore your personal settings Reinstalling applications from the hard drive To reinstall a preloade...

Page 166: ...3 Press and hold the power button for at least 5 seconds to turn off the computer 4 Press the power button again to turn on the computer 5 When prompted press any key to start from the disc After a few minutes you may need to select your language to enable the Setup Wizard to open NOTE On the Welcome to Setup page do not press R step 8 in this procedure until you have completed steps 6 and 7 6 Pre...

Page 167: ...backup software Copy personal information to storage devices other than the hard drive Use the system backup utility available in Windows XP Professional If you plan to select the items you want to back up rather than backing up your entire system the following suggestions may be helpful On many computers files are stored by default in the My Documents folder If you created information files in ot...

Page 168: ...ess and hold the power button for at least 5 seconds to turn off the computer 4 Press the power button again to turn on the computer 5 When prompted press any key to start from the disc After a few minutes you may need to select your language to enable the Setup Wizard to open 6 Press enter to continue A licensing agreement page is displayed 7 Press f8 to accept the agreement and continue The Setu...

Page 169: ...lation instructions provided with the software Update reinstalled software It is strongly recommended that you update all reinstalled software Depending on the settings you used on your former configuration some software may have been automatically updated without your knowledge Use the following update procedures as soon as the computer is connected to the Internet To access update links for the ...

Page 170: ...160 Chapter 13 Software Updates and Recovery ENWW ...

Page 171: ... computer on your lap for extended periods The computer is designed to run demanding applications at full power As a result of increased power consumption it is normal for the computer to feel warm or hot when used continuously The computer complies with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 CAU...

Page 172: ...tery pack before using it if it has been stored for one month or more Disposing of a used battery pack WARNING When a battery pack has reached the end of its useful life do not dispose of the battery pack in general household waste Follow the local laws and regulations in your area for computer battery pack disposal In Europe dispose of or recycle the battery packs by using the public collection s...

Page 173: ... lint and particles that can become trapped beneath the keys A can of compressed air with a straw extension can be used to blow air around and under the keys to loosen and remove debris If the computer keyboard includes a pointing stick you may need to periodically clean or change the replacement cap Replacement caps are included with select models Display To remove smudges and lint frequently cle...

Page 174: ...bration When the battery pack is the only source of power ensure that the battery pack is sufficiently charged before writing to a medium Using Disk Defragmenter As you use the computer the hard disk files become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard disk so that it can run more efficiently To run Disk Defragmenter 1 Select Start All Programs Access...

Page 175: ...ervice reminders Subscriber s Choice is a free service that allows you to receive instant e mail notification about product updates software drivers and creative ideas to help you get more out of the computer Create a backup strategy A virus or an electrical outage could damage or destroy your information Back up your files onto a CD RW DVD RW or USB drive to protect the security of your files Cre...

Page 176: ... a flight check with the airline in advance In flight computer use is at the discretion of the airline If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery pack and store it separately If you are shipping the computer or a drive place it in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE If the comput...

Page 177: ... below may help you determine the reason the computer will not start up If the computer is plugged into an AC outlet verify that the AC outlet is providing adequate power by plugging another electrical device into the outlet If the computer is running on battery power or is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Make s...

Page 178: ...uter screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external display devices and simultaneous displays on all devices Press the display switch on the computer to confirm that it moves freely If the computer has an ambient light sensor select models only make sure that the sensor is not obs...

Page 179: ... while it is in use But if the computer feels extremely warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Then be sure to keep all vents free from obstructions while you are using the computer CAUTION To prevent overheating do not obstruct vents Use the computer only on a hard flat surface Do not allo...

Page 180: ...that the computer is within optimal range of a wireless router access point Verify that the wireless light on the computer is turned on Verify that the computer wireless antennae are free from obstructions Verify that the wireless router and broadband modem are working correctly 170 Chapter 15 Troubleshooting ENWW ...

Page 181: ...printer connected to the computer Operating system version number and registration number To display the operating system version number and registration number click My Computer in the Help and Support Center On some models the registration number may be identified in the Operating System table as the Product Id Contacting Customer Care by e mail or telephone If the computer is connected to the I...

Page 182: ...172 Chapter 15 Troubleshooting ENWW ...

Page 183: ...the drive connector pins on the drive or on the computer Handling internal components For best results when handling internal components have everything needed for the installation within reach so that you do not need to leave the area after beginning the procedure If you must leave the area during the procedure remember to reground yourself before resuming the procedure CAUTION To prevent damage ...

Page 184: ... connected to an electrical outlet by a grounding plug Use a wrist strap connected by a ground cord to the computer chassis Wrist straps are flexible grounding straps with a minimum of one megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snugly against your skin If you need more information about static electricity or assistance with component removal or ins...

Page 185: ...enance 162 battery pack release latch 10 42 bays battery 10 14 hard drive 10 BIOS update downloading 151 installing 152 BIOS version 150 blank computer screen 168 Bluetooth device 35 113 118 Bluetooth for Windows software 118 Bluetooth label 14 buttons DVD 4 66 Media 5 66 mute 5 PC Card slot eject 9 power 4 29 Quick Launch Buttons software 24 QuickPlay 66 remote control ExpressCard version 85 remo...

Page 186: ...e and drivers 99 stopping 102 supported types 99 external media cards See Digital Media Slot cards ExpressCards PC Cards external monitor port 9 71 F firewall software 141 fn key hotkeys 19 identifying 2 fn f5 key 30 function keys hotkeys 19 identifying 2 G grounding methods 174 H hard drive displaying amount of free space 111 installing 54 maintenance 164 removing 53 hard drive bay identifying 10...

Page 187: ...y module compartment 10 memory module compartment cover removing 108 replacing 109 memory modules adding 107 replacing 107 Memory Stick MS 9 93 Memory Stick Pro MSP 9 93 microphone audio in jack 8 microphones supported 69 Microsoft Certificate of Authenticity label 14 modem approval label 14 modem cable connecting 124 country specific cable adapter 125 noise suppression circuitry 123 modem softwar...

Page 188: ... battery 74 overview 73 74 storing 77 reset emergency shutdown procedures 36 restore point 154 RJ 11 modem cable 13 RJ 11 modem jack 8 RJ 45 network jack 9 S S Video 22 S Video out jack 9 71 72 S PDIF digital audio 69 screen blank 168 screen brightness hotkeys 20 23 screen image switching 20 22 screen saver 50 scroll zone TouchPad 17 scrolling zones TouchPad 3 Secure Digital SD Memory Card 9 93 Se...

Page 189: ...klist 167 unresponsive computer 169 wireless network WLAN 170 tune ups regular 165 turning off the computer 36 TV tuner support 99 U unresponsive system emergency shutdown procedures 36 updates software 149 USB cable connecting 103 USB devices connecting 103 description 103 required software 104 stopping 104 USB hubs 103 USB ports identifying 8 9 103 user password 133 V vents 7 10 video features 7...

Page 190: ...180 Index ENWW ...

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