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HP 245 G4, Maintenance And Service Manual

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15 Statement of Volatility

The purpose of this document is to provide general information regarding non-volatile memory in industry-
standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile 
memory that can contain personal data after the system has been powered off and the hard drive has been 
removed.

HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR 
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.

 

Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped 
from HP assuming that no subsequent modifications have been made to the system and assuming that no 
applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business Notebook PC system, 
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain 
in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the 
nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed 
in the Maintenance & Service Guides available for HP PC products available on the product support pages at 

www.hp.com

.

1.

Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data. 
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary 
nor recommended.

a.

Enter BIOS (F10) Setup by powering on the system and pressing 

F10

 when prompted near the 

bottom of the display, or press the 

ESC

 key to display the start up menu, then press 

F10

 . If the 

system has a BIOS administrator password, enter the password at the prompt.

b.

Select the File menu, then Restore Defaults.

c.

Select the System Configuration menu, then Restore Security Defaults.

d.

If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. 
Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the 
tag, then press 

Enter

 to return to the prior menu.

e.

If a DriveLock password is set, select the Security menu, scroll down to DriveLock, then select 
DriveLock password. Select the desired hard drive. Click Disable protection, enter the existing 
master DriveLock password, then press 

Enter

 to confirm and return to the prior menu. Repeat this 

procedure if more than one hard drive has a DriveLock password.

f.

If an Automatic DriveLock password is set, select the Security menu, scroll down to Automatic 
DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more 
than one hard drive has an Automatic DriveLock password.

g.

Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning 
message.

h.

Select the File menu, then Save Changes and Exit.

i.

Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, 
one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor; 
press 

F1

 to accept or 

F2

 to reject.

If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM, 
reboot the PC and enter BIOS Setup by pressing 

F10

 when prompted. Select System Configuration, 

101

Summary of Contents for 245 G4

Page 1: ...HP Notebook AMD HP 245 G4 Notebook PC Maintenance and Service Guide ...

Page 2: ...t 2015 First Edition April 2015 Document Part Number 808232 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See ht...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...sembly subcomponents 22 Mass storage devices 24 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guidelines 27 Workstation guidelines 27 5 Removal and replacement procedures for Customer Self Rep...

Page 6: ...tup Utility BIOS 69 Updating the BIOS 69 Determining the BIOS version 69 Downloading a BIOS update 69 8 Using Setup Utility BIOS in Windows 8 1 71 Starting Setup Utility BIOS 71 Updating the BIOS 71 Determining the BIOS version 71 Downloading a BIOS update 71 9 Using Setup Utility BIOS in Windows 10 73 Starting Setup Utility BIOS 73 Updating Setup Utility BIOS 73 Determining the BIOS version 73 Do...

Page 7: ...er 81 11 Backing up restoring and recovering in Windows 8 1 83 Creating recovery media and backups 83 Creating HP Recovery media select models only 83 Using Windows tools 84 Restore and recovery 84 Recovering using HP Recovery Manager 85 What you need to know before you get started 85 Using the HP Recovery partition select models only 86 Using HP Recovery media to recover 86 Changing the computer ...

Page 8: ...7 Computer specifications 97 35 6 cm 14 0 in display specifications 98 Hard drive specifications 99 DVD RW SuperMulti DL Drive specifications 100 15 Statement of Volatility 101 Non volatile memory usage 103 Questions and answers 105 16 Power cord set requirements 107 Requirements for all countries 107 Requirements for specific countries and regions 108 17 Recycling 111 Index 113 viii ...

Page 9: ... Graphics E1 processor Switchable discrete graphics AMD Radeon R5 M330 Exo PRO with up to 2048 MB of dedicated video memory 256Mx16 DDR3 900MHz x 4 PCs 1GHz bridge to 900MHz TDP 18W Support HD Decode DX11 HDMI and PX7 Panel 35 6 cm 14 0 in high definition HD WLED SVA eDP BrightView 1366 768 display flat 3 6 mm typical brightness 220 nits 35 6 cm 14 0 in HD WLED BrightView 1366 768 display slim 3 2...

Page 10: ...d HP Webcam 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled Audio DTS Studio Sound Dual speakers Ethernet Integrated 10 100 network interface card NIC Sensor TPM Trusted Platform Module 2 0 Wireless Integrated wireless options with single antenna M 2 Compatible with Miracast certified devices Support for the following WLAN formats Realtek RTL8188EE 802 11b...

Page 11: ...m for use in discrete models 45 W Smart nPFC 3 pin RC 4 5mm connector non slim for use in UMA models 65 W EM Smart nPFC 3 pin RC 4 5mm connector 90 degree plug design for use in India China 1 meter power cord 4 cell 41 Whr Li ion battery 3 cell 31 Whr Li ion battery Security Kensington Security Lock TPM 2 0 Operating system Preinstalled Windows 10 Windows 10 Professional Windows 10 Entry Notebook ...

Page 12: ...4 Chapter 1 Product description ...

Page 13: ... The internal display switch is not visible from the outside of the computer 2 Webcam light On The webcam is in use 3 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Windows 7 Select Start All Programs Communication and Chat CyberLink YouCam Windows 8 1 From the Start screen type camera and then select ...

Page 14: ...p click the question mark icon in the notification area at the far right of the taskbar To access this document in Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation Right side Component Description 1 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and oth...

Page 15: ...del Select Drivers Downloads and then follow the on screen instructions 5 Optical drive eject button Releases the disc tray 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right side 7 ...

Page 16: ...RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 USB 3 0 port Connects an optional USB device such as a keyboard mou...

Page 17: ...ype support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conduct...

Page 18: ...inger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 19: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Top 11 ...

Page 20: ... of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and Security Power Options Windows 8 1 From the Start screen type power select Power and sleep se...

Page 21: ...ey Executes frequently used system functions when pressed in combination with the esc key or the spacebar 3 Windows key Windows 7 Displays the Windows Start screen Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 10 Opens the Start menu NOTE Pressing the Windows key again will clos...

Page 22: ... 4 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card 14 Chapter 2 External component identification ...

Page 23: ...u troubleshoot system problems or travel internationally with the computer Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Component 1 QPC code 2 Serial number 3 Product number Labels 15 ...

Page 24: ...igital Product Key is electronically installed NOTE The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8 x operating system is reinstalled using HP approved recovery methods Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devi...

Page 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Page 26: ...tton board includes bracket 813517 001 4 Power button board includes cable 813516 001 5 Power connector cable 813505 001 6 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 501 Windows 8 1 Standard operating system xxxxxx 601 Windows 8 1 Professional or Windows 10 operating system For us...

Page 27: ...08 001 10 For use in models with UMA graphics memory 813507 001 11 RTC battery 718440 001 12 Memory module DDR3L 1600 8 GB 693374 005 4 GB 691740 005 2 GB 691739 005 13 WLAN module For use in all models Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter 792610 005 Realtek RTL8188EE 802 11b g n 1x1 Wi Fi Adapter 792609 005 For use in HP 245 G4 Notebook models Realtek RTL8723BE 802 11b g n ...

Page 28: ...thout an optical drive 813500 001 For use in HP 245 G4 Notebook models With an optical drive 814809 001 Without an optical drive 815226 001 Rubber Kit includes rear left and right feet not illustrated 813522 001 20 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 807957 001 3 cell 31 Whr 2 8 Ah Li ion battery 807956 001 21 Optical drive DVD RW Double Layer SuperMulti includes bracket and bezel For use ...

Page 29: ...ntina 755530 D01 For use in Australia 755530 011 For use in Brazil 755530 202 For use in Europe the Middle East and Africa 755530 021 For use in India 755530 D61 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Korea 755530 AD1 For use in Taiwan 755530 AB1 For use in Thailand 755530 201...

Page 30: ...ulator screws For use in HP Notebook models without a touch screen 813518 001 For use in HP Notebook models with a touch screen 813520 001 For use in HP 245 G4 models 814811 001 Hinges left and right includes insulator screws 813511 001 3a Top hinge 3b Left and right hinges 4 Display cable includes display panel cable and webcam microphone cable includes insulator screws Non touch screen 813503 00...

Page 31: ...ulator screws 813485 001 7 Display enclosure includes insulator screws For use in HP Notebook models Black models 813497 001 Turbo silver models 813495 001 Red models 813493 001 White silver models 813487 001 Blue models 813489 001 Purple models 813491 001 For use in HP 245 G4 Notebook models 814808 001 Display assembly subcomponents 23 ...

Page 32: ...1 2 Hard drive SATA does not include bracket 1 TB 5400 rpm 2 5 in 778192 001 750 GB 5400 rpm 2 5 in 778190 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 778186 001 Hard Drive Hardware Kit includes bracket and cable 813510 001 3a Hard drive connector 3b Hard drive bracket eMMC Drive Kit 32 GB HP Notebook models only includes 822381 001 4a eMMC drive 4b Drive bracket 24 Chapter 3 Illustra...

Page 33: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 34: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 35: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 36: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 37: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details This chapter ...

Page 38: ...h the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the ba...

Page 39: ... is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 To remove the optical drive 1 Remove the Phillips ...

Page 40: ...32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 41: ...ntry or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 56...

Page 42: ...n Spare part number Brazil 201 South Korea AD1 Canada DB1 Taiwan AB1 Japan 291 Thailand 281 Latin America 161 United States 001 Before removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer...

Page 43: ...f the computer 5 Remove the 11 Phillips PM2 5 6 0 screws that secure the bottom cover to the computer 6 Start prying near the optical drive bay 1 and work around to the back 2 and side 3 to separate the bottom cover from computer 1 Component replacement procedures 35 ...

Page 44: ...7 Remove the bottom cover 4 Reverse this procedure to install the bottom cover 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ... in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if i...

Page 46: ...nector away from the drive to remove it 1 4 Flex the bracket to remove it from the hard drive 2 Reverse this procedure to reassemble and install the hard drive 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...r 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the eMMC drive 1 Disconnect the drive cable from the system board 1 2 Rem...

Page 48: ...et by lifting it 1 to release the adhesive 2 that secures the bracket to the computer Reverse this procedure to install the eMMC drive 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...hut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery o...

Page 50: ...ennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to ...

Page 52: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from the socket 1 and th...

Page 53: ...ower cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the USB board 1 Disconnect the USB board cable from the system board 1 2 Remove the Phillips PM2 5 3 0 screw 2 that secures the USB board to ...

Page 54: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the speakers 1 Disconnect the touchpad cable from the system board 1 2 Disconnect the speaker c...

Page 55: ...ble from the routing path 1 and then lift up and remove the speakers from the computer 2 NOTE The speakers are not secured with screws Reverse this procedure to install the speakers Component replacement procedures 47 ...

Page 56: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the power button board 1 Disconnect the power button board cable from the system board 1 2 Disconnect the power con...

Page 57: ...ab that secures the board to the computer 1 and then remove the power button board and cable from the computer 2 Reverse this procedure to install the power button board and cable Component replacement procedures 49 ...

Page 58: ... of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then ...

Page 59: ...Thermal material locations Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 Component replacement procedures 51 ...

Page 60: ...hermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from t...

Page 62: ... memory non touch screen models AMD A8 7410 processor 814509 001 501 AMD A6 6310 processor 814508 001 501 AMD A6 5200 processor 823411 001 601 AMD A4 5000 processor 823410 001 601 AMD E1 6015 processor 814506 001 501 AMD E1 6015 processor and 2 GB of integrated system memory 814507 001 501 UMA graphics memory touch screen models AMD A8 7410 processor 814510 001 501 For use in HP 245 G4 models All ...

Page 63: ... installed 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the hard drive see Hard drive on page 37 8 If applicable remove the eMMC drive see eMMC drive on page 39 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board WLAN module see WLAN module on page 41 Memory module see...

Page 64: ...emove the tape that secures the cables to the computer 6 and then remove the cables from their remaining routing paths 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...m the system board 1 Keyboard cable 2 Power connector cable 3 Power button board cable 4 Speaker cable 5 Touchpad button board cable 6 USB board cable 8 Remove the four Phillips PM2 5 3 5 screws 1 that secure the system board to the computer Component replacement procedures 57 ...

Page 66: ...9 Lift the system board out of the computer 2 Reverse this procedure to install the system board 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the system board see System board on page 54 To remove the TouchPad button board 1 Disconnect the cable from the system board 1 2 ...

Page 68: ...1 For use in touch screen models 814042 001 Display enclosure for use in HP Notebook models includes insulator screws Black models 813497 001 Red models 813493 001 White silver models 813487 001 Turbo silver models 813495 001 Blue models 813489 001 Purple models 813491 001 Display enclosure for use in HP 245 G4 Notebook models includes insulator screws 814808 001 Hinges left and right includes ins...

Page 69: ... 0 2 0 screws 2 on the right hinge and one Phillips PM2 5 3 5 screw 3 on the left hinge that secures the display assembly to the computer 2 Lift the display from the computer 4 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two screw covers 1 and two Phillips PM2 5 3 5 screws 2 that secure the display bezel to the enclosure Compon...

Page 70: ...Remove the display bezel 4 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Lift to disengage the adhesive that secures the webcam microphone module to the display and then remove the module 1 enough to disconnect the cable 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...ay panel a Remove the four Phillips PM2 0 2 4 screws 1 that secure the display panel to the enclosure b Rotate the display panel off the display enclosure 1 to gain access to the display cable connection on the back of the panel Component replacement procedures 63 ...

Page 72: ...s PM2 0 3 0 screws 1 that secure the top hinge to the display enclosure b Remove the top display hinge 2 c Lift the tape that secures the left and right hinges to the enclosure 1 d Remove the six broadhead Phillips PM2 5 2 0 screws 2 at the bottom of the hinges that secure the left and right hinges to the display enclosure 64 Chapter 6 Removal and replacement procedures for Authorized Service Prov...

Page 73: ... and right hinges to the display enclosure f Remove the left and right display hinges 4 5 To remove the wireless antenna cables and transceivers release the wireless antenna cables from the clips built into the display enclosure 1 and then remove the cables 2 Component replacement procedures 65 ...

Page 74: ...t the cables 1 2 from the board 8 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Use the following image to determine proper cable routing in the display 1 Display webcam cable 66 Chapter 6 Removal and replacement procedures for Authorized Serv...

Page 75: ... 2 Antenna cable Reverse this procedure to reassemble and install the display assembly Component replacement procedures 67 ...

Page 76: ...hen unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the display see Display assembly on page 60 To remove the power connector cable 1 Disconnect the cable from the system board 1 2 Lift the tape that secures the connector to the...

Page 77: ...rently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIO...

Page 78: ...he update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start Computer 2 Double clic...

Page 79: ...d BIOS version information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 71 2 Select Main and then make note of your BIOS version 3 Select Exit select Exi...

Page 80: ...o the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Windows desktop rig...

Page 81: ... keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Window...

Page 82: ...rator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare ...

Page 83: ...le keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmwar...

Page 84: ...76 Chapter 9 Using Setup Utility BIOS in Windows 10 ...

Page 85: ...them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager softwa...

Page 86: ...o the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of f...

Page 87: ...age device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard t...

Page 88: ...store 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more infor...

Page 89: ...overy Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible ...

Page 90: ... a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 82 Chapter 10 Backing up restoring and recovering in Windows 7 ...

Page 91: ...83 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 85 Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 84 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media sele...

Page 92: ...nnected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining dis...

Page 93: ...y media For more information see Recovering using HP Recovery Manager on page 85 On select models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 87 Recovering using HP Recovery Manager HP Recovery Manager software allows yo...

Page 94: ...mized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 From the Start screen type recovery select HP Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold...

Page 95: ...ANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only o...

Page 96: ...88 Chapter 11 Backing up restoring and recovering in Windows 8 1 ...

Page 97: ...ckup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 89 For information on the recovery options that are available using the recovery media see Using Windows tools on pag...

Page 98: ...to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact i...

Page 99: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 93 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 100: ...o start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pre...

Page 101: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 102: ...94 Chapter 12 Backing up restoring and recovering in Windows 10 ...

Page 103: ...OS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To...

Page 104: ... then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section f...

Page 105: ...33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates we...

Page 106: ...m 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Brightness Non touch Touch on Panel TOP 220 nits non touch 200 nits touch Resolution 1366 768 Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3 6 mm non touch 3 2 mm touch 98 Chapter 14 Specifications ...

Page 107: ... ATA security ATA security Seek times typical read including setting Single track 2 0 ms 1 5 ms 3 ms Average read write 12 ms 11 ms 13 ms Maximum 22 ms 14 ms 24 ms Logical blocks 1 953 525 168 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE C...

Page 108: ...ameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10...

Page 109: ...ded a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownersh...

Page 110: ...f Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This process ...

Page 111: ...ence Detect SPD configuration data 256 Bytes per memory module 128 Bytes programma bl e not customer accessible No Yes Stores memory module information Programmed by the memory vendor Data cannot be written to this memory when the module is installed in a PC The specific write protection method varies by memory vendor System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration da...

Page 112: ... data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that can be run from Windows ...

Page 113: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Page 114: ...106 Chapter 15 Statement of Volatility ...

Page 115: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 116: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 117: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Page 118: ...110 Chapter 16 Power cord set requirements ...

Page 119: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 111 ...

Page 120: ...112 Chapter 17 Recycling ...

Page 121: ...embly illustrated 18 removing 60 spare part numbers 18 display assembly subcomponents illustrated 22 removing 60 display bezel illustrated 22 removing 61 display cable illustrated 22 removing 64 display enclosure illustrated 23 removing 66 display panel illustrated 22 60 product description 1 removing 63 64 display specifications 98 DVD RW SuperMulti DL Drive specifications 100 E electrostatic dis...

Page 122: ... optical drive illustrated 20 24 precautions 26 product description 2 removing 31 specifications 100 optical drive identifying 6 original system recovery 80 85 91 P packaging guidelines 27 plastic parts service considerations 25 pointing device 3 ports external monitor 8 HDMI 8 product description 2 USB 2 0 6 8 USB 3 0 8 power button board illustrated 18 removing 48 power button identifying 12 pow...

Page 123: ...perMulti DL Drive 100 hard drive 99 optical drive 100 supported discs 77 supported discs recovery 84 90 system board removing 54 spare part number 18 54 system recovery 80 85 91 system restore point creating 84 90 system restore point creating 83 89 system restore points 78 creating 78 T tools required 25 TouchPad buttons 10 TouchPad button board removing 59 spare part number 18 59 TouchPad zone i...

Page 124: ...116 Index ...

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