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HobbyZone Super Cub • Instruction Manual
Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased
(the “Product”) will be free from defects in materials and workmanship at the date of pur
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chase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty without notice and
disclaims all other warranties, express or implied.
This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. RE
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PAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY
OF THE PURCHASER. This warranty covers only those Products purchased from an authorized
Horizon dealer. Third party transactions are not covered by this warranty. Proof of purchase is
required for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR
IMPLIED, ABOUT NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE OF THE PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at its
option, (i) repair or (ii) replace, any Product determined by Horizon to be defective. In the
event of a defect, these are the Purchaser’s exclusive remedies. Horizon reserves the right to
inspect any and all equipment involved in a warranty claim. Repair or replacement decisions
are at the sole discretion of Horizon. This warranty does not cover cosmetic damage or dam
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age due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification
of or to any part of the Product. This warranty does not cover damage due to improper instal
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lation, operation, maintenance, or attempted repair by anyone other than Horizon. Return of
any Product by Purchaser must be approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES,
LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH
THE PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE,
OR STRICT LIABILITY. Further, in no event shall the liability of Horizon exceed the individual
price of the Product on which liability is asserted. As Horizon has no control over use, setup,
final assembly, modification or misuse, no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting
liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the
use of this Product, you are advised to return this Product immediately in new and unused
condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair.
Once assembly, setup or use of the Product has been started, you must contact Horizon
directly. This will enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to speak to a Product
Support representative. You may also find information on our website at www.horizonhobby.
com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online Repair Re
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quest submission process found on our website or call Horizon to obtain a Return Merchan
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dise Authorization (RMA) number. Pack the Product securely using a shipping carton. Please
Note that original boxes may be included, but are not designed to withstand the rigors of
shipping without additional protection. Ship via a carrier that provides tracking and insurance
for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and
is accepted at our facility. An Online Repair Request is available at www.horizonhobby.com
under the Repairs tab. If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting your product for re
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pair. When calling Horizon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during business hours. When
sending product into Horizon, please include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and RMA number are clearly written
on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a battery,
please contact the appropriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying
the proof-of-purchase date. Provided warranty conditions have been met, your Product
will be repaired or replaced free of charge. Repair or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and
payment will be required without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair
you are agreeing to payment of the repair without notification. Repair estimates are available
upon request. You must include this request with your repair. Non-warranty repair estimates
will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon for inspection or repair, you
are agreeing to Horizon’s Terms and Conditions found on our website under the Repairs tab.
