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Honeywell AlarmNet 7810iR Installation And Setup Gude Download Page 53

 

7-1 

S E C T I O N   7  

 

Diagnostics and Troubleshooting 

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

 

In This Section 

♦

 Diagnostics 

♦

 Performing Diagnostics

 

 

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

 

Diagnostics 

About Diagnostics 

A series of diagnostic and calibration tests is provided that allows verification of correct 
operation of the 7810iR and its connection to the Internet.  There are a total of five 
diagnostic tests. 

How to Access the Diagnostics 

To access diagnostics, do the following: 

Action Screen 

Display 

1.  From the Home Screen, navigate to the 
Advanced Setup Screen: 

 

 

 

 

 

 

 

 

 
 
 
 
 
 
 

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Summary of Contents for AlarmNet 7810iR

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Page 2: ......

Page 3: ...ail to Manual 5 4 Mode Override Doughnut 5 5 685 Automation Mode 5 6 Alarm Sequence in 685 Automation Mode 5 6 Fail to Manual 5 7 Mode Override Doughnut 5 8 SECTION 6 Message Formats 6 1 Message Formats 6 1 ADEMCO Contact ID Format 6 1 How Contact ID is Displayed on 7810iR 6 1 How Contact ID is Displayed on the 685 Receiver when using LRR Line Card Mode 6 2 How Contact ID is Displayed on the Print...

Page 4: ...mat 6 13 Event Code Classifications 6 13 SECTION 7 Diagnostics and Trobleshooting 7 1 Diagnostics 7 1 About Diagnostics 7 1 How to Access the Diagnostics 7 1 Performing Diagnostics 7 2 LCD Display Test 7 3 Real Time Clock Test 7 5 Audio Test 7 6 LED Test 7 7 Keypad Test 7 8 Touch Screen Calibration 7 8 SECTION 8 Summary of Connections 8 1 ...

Page 5: ...y displays them and simultaneously routes the message to a LRR line card or directly to central station automation equipment 7810iR Features Automatic rollover to backup CS in the event of automation equipment failure Touch screen Graphical User Interface GUI for ease of use Supports ADEMCO high speed and ADEMCO Contact ID message formats BlowFish 1024 bit message encryption Buffers up to 100 mess...

Page 6: ...7810iR Internet Communication Module Installation and Setup Guide 1 2 ...

Page 7: ...ower supply UPS with audible and visual indications of switchover to secondary power Manual Mode General Information As the name implies Manual Mode is a standalone method of receiving Contact ID or ADEMCO high speed messages from a protected premise Incoming messages are displayed in the New Alarm Window of the 7810iR An operator is required to silence an incoming alarm and manually move it from ...

Page 8: ...0 mA WARNING HIGH VOLTAGE 12V IN GND DATA IN NO CONNECT DATA OUT 12V AUX ROUTER 7810iR 003 V1 Figure 1 7810iR Manual Mode Wiring Diagram UL For UL installations the Listed Class 2 7720V2TR must be powered by a Listed uninterruptible power supply UPS with audible and visual indications of switchover to secondary power C UL For C UL installations a Listed Class 2 7720V2TR CN must be used LRR Line Ca...

Page 9: ... 2 of the DB25 connector 8 Insert the red wire from the DB25 connector housing into pin 3 of the DB25 connector 9 Insert the yellow wire from the DB25 connector housing to pin 7 of the DB25 connector 10 Connect one end of the Ethernet cable Category 5 to the 7810iR s RJ45 Ethernet connector and the other end to an Ethernet router UL Use a Listed cable DSL router suited for the application 11 Attac...

Page 10: ...ble assembly P4127 provided 2 Connect the 12V AUX terminal pin 1 of 7810iR to the DC terminal of power supply 7720V2TR Connect a jumper between 12V AUX terminal pin 1 and 12V IN pin 2 RED 3 Connect the GND terminal pin 3 of the 7810iR to DC of power supply 7720V2TR and to the yellow lead of ADEMCO cable assembly P4127 as shown in the figure below 4 Connect the Data Out pin 4 terminal of the 7810iR...

Page 11: ...D YELLOW GREEN 6 5 4 ROUTER ADEMCO K1153 1 5 6 9 7810iR 002 V1 Figure 3 7810iR 685 Automation Mode or MX8000 LRR Line Card Wiring UL For UL installations the Listed Class 2 7720V2TR must be powered by a Listed uninterruptible power supply UPS with audible and visual indications of switchover to secondary power C UL For C UL installations a Listed Class 2 7720V2TR CN must be used ...

Page 12: ...7810iR Internet Communication Module Installation and Setup Guide 2 6 ...

Page 13: ...ng used in Manual Mode the operator must press the Silence Alert Button and Display Next Button to move the message into the History Window Alarm History Window New Alarm Window Display Button Setup Button Mode Override Doughnut Local Silence Button Test Button Status Displays Set Time Button The AlarmNet Setup Button is used to access all the 7810iR programmable features The Status Displays from ...

Page 14: ...ull down to select a blanking period To Home Page After is used to select how long an idle screen will be displayed before automatically going to the Home screen Figure 4 Basic Setup Screen Use the Clean Screen button to briefly disable the touch screen for cleaning Read and follow the instructions for cleaning when this function is selected In the lower left corner of the display one of the follo...

Page 15: ...d Setup Screen the user can setup account information set network connectivity options perform diagnostics download the latest application code read file system statistics Refer to the Programming and Troubleshooting sections for detailed information on these features to return to the Home Screen ...

Page 16: ...7810iR Internet Communication Module Installation and Setup Guide 3 4 ...

Page 17: ...Access Setup is only required if you want to view the 7810iR s messages remotely from a PC over a secure web site Programming the 7810iR for Remote Access must be accomplished using the Symphony website Access your account from https symphony alarmnet com NOTE When ever data is modified and saved the following confirmation screen will appear Action Screen Display 1 From the Home Screen navigate to...

Page 18: ...is to be used as the AlarmNet account number Press the Account button The Set Account pop up window is displayed NOTE The account information is supplied by AlarmNet UL The Remote Access feature has not been evaluated by UL 4 Edit the Master Central Station ID field by touching it The data entry keypad is displayed 5 Enter the Master Central Station ID using the data entry keypad ...

Page 19: ...plete Proceed to Programming AlarmNet Subscriber Information paragraph to complete programming and registration Programming AlarmNet Subscriber Information Action Screen Display 1 From the Home Screen navigate to the Central Station Setup Screen Enter authorization code 2 After the password has been verified 3 Select Account tab ...

Page 20: ...d cannot be edited as long as the Master Account doughnut is checked 5 Use the data entry keypad to enter required account information 6 Check Enable Second CS to report this 7810iR power on reset and test messages to a second CS Enter the required account information by touching each field Select Options tab 7 Old Alarm Time on 7810iR is only applicable for power on reset messages and test messag...

Page 21: ...tration Sent OK indicating that registration is in process 3 Upon successful registration of the 7810iR the Registration Sent OK status bar changes to display Registered the Registering button changes to display Re Register and the Send Test Alarm button becomes functional Touch the Setup tab NOTE If desired a test alarm may be sent at this time by touching the Send Test Alarm button 4 The status ...

Page 22: ... Enter authorization code 2 After the password has been verified 3 Touch Auto Opt tab There are three possible configurations for Automation Refer to the appropriate section of this document for a detailed discussion of each configuration 4a In Manual Mode the 7810iR functions as a standalone unit RX Line Number and VPN enable can be selected However they will not effect how the unit works ...

Page 23: ...t The VPN doughnut must be checked as shown The VPN feature is a means to increase the number of accounts reporting to one 7810iR and is functional in 685 Automation Mode and LRR Line Card mode When an alarm message is received the 7810iR s programmed CS number is subtracted from the CS number of the received message and is then added to the programmed RX Line Number The result is a virtual line c...

Page 24: ... Communication Module Installation and Setup Guide 4 8 Action Screen Display as being received on line 15 Note for LRR Line Cards the line card must be programmed for VPN as well Refer to Alarm Receiver II for details ...

Page 25: ...ges are displayed in ADEMCO high speed or Contact ID format in the New Alarm Window of the 7810iR An operator is required to silence an incoming alarm and manually move it from the New Alarm window to the Alarm History window using the GUI Both the New Alarm window and the Alarm History window are first in first out FIFO buffers that are limited to a total of 100 entries Once 100 messages have bee...

Page 26: ... Setup Guide 5 2 Action Screen Display 2 New alarm received with audio alert 3 Operator takes appropriate action for Subscriber to move message from New Alarm window to Alarm History window and display the next alarm in the buffer 4 Waiting for next alarm ...

Page 27: ...s Once 100 messages have been received the next message received will push the oldest alarm off the list There is no method to save or archive messages in these buffers If the Fail to Manual option is selected during the 7810iR programming the 7810iR will allow the operator to select Manual Mode when communication with the line card is lost When communication is restored the 7810iR will send up to...

Page 28: ...he 7810iR and the LRR Line Card an incoming message will be reported as undeliverable to AlarmNet after approximately 30 seconds AlarmNet will then route all messages to the secondary CS Action Screen Display 1 Loss of Line Card communication with Fail to Manual feature selected Operator must manually respond to incoming alarms 2 Loss of Line Card communication with Fail to Manual feature NOT sele...

Page 29: ...is only available when Fail to Manual has been selected during programming Action Screen Display 1 Press the doughnut to enter Manual Mode 2 clears any messages in the New Alarm Buffer up to 100 messages currently in the New Alarm buffer will need to be serviced The pop up window is closed and the Manual Mode screen is displayed ...

Page 30: ...gramming the 7810iR will revert to Manual Mode when communication with the Automation system is lost When communication is restored the 7810iR will send up to 100 unreported messages to the automation equipment Both the New Alarm window and the Alarm History window are first in first out FIFO buffers that are limited to 100 entries Once 100 messages have been received in the Alarm History buffer t...

Page 31: ...em an incoming message will be reported as undeliverable to AlarmNet after approximately 30 seconds AlarmNet will then route all messages to the secondary CS Action Screen Display 1 Loss of Automation Equipment communication with Fail to Manual feature selected Operator must manually respond to incoming alarms 2 Loss of Automation Equipment communication with Fail to Manual feature NOT selected Al...

Page 32: ...nual Mode This feature is only available when Fail to Manual has been selected during programming Action Screen Display 1 Press the doughnut to enter Manual Mode 2 clears any messages in the New Alarm Buffer up to 100 messages currently in the New Alarm buffer will need to be serviced The pop up window is closed and the Manual Mode screen is displayed ...

Page 33: ...station transceivers and or subscribers Network messages are sent in ADEMCO high speed ONLY and may include messages for subscribers 0000 or 0001 ADEMCO Contact ID Format Consists of A 4 digit subscriber ID A qualifier that indicates whether the message is an event or a restoral An event code indicating the type of AlarmNet An optional partition number The exact zone or user number that initiated ...

Page 34: ...AND EVENT CODE TIME DATE RECEIVED RECEIVER ID NUMBER GROUP NUMBER OF LINE CARD SUBSCRIBER S ACCOUNT NUMBER CONTACT NUMBER PARTITION NUMBER V INDICATES THAT THE MESSAGE HAS BEEN VERIFIED EITHER BY DOUBLE ROUND VERIFICATION OR SINGLE ROUND WITH CHECKSUM L8 IS THE LINE NUMBER THE MESSAGE WAS RECEIVED ON ENGLISH LANGUAGE MESSAGE FOR THE REPORT AS PROGRAMMED IN THE 685 How Contact ID Messages are sent ...

Page 35: ...played on the 685 Receiver 18 1234 5515 5555 7 8 7 6 5 STATUS CHANNEL 4 3 2 1 GRP No RCVR No 7810iR 010 V0 CHANNEL NUMBER ACCOUNT NUMBER How High Speed is Displayed on the Printer when using LRR Line Card 7810iR 007 V0 11 52PM 07 11 1 8 1234 5115 5555 7 M V BURGLAR ALARM L8 ACTUAL ALARM MESSAGE RECEIVED TIME DATE RECEIVED RECEIVER ID NUMBER GROUP NUMBER OF LINE CARD SUBSCRIBER S ACCOUNT NUMBER STA...

Page 36: ...of message as shown below 0 Diagnostic Messages 1 Notification Message 2 Not applicable to radio accounts 3 Not applicable to radio accounts 4 Not applicable to radio accounts 5 Subscriber Trouble Special Reports 6 Status Message 7 Alarm Condition 8 Alarm with low battery old 7620 radio 9 Installer or network generated test message Daily Test Message The previous eight channels indicate the messag...

Page 37: ...resent different codes or characters that have various meanings in certain messages and are defined in the Definitions column of each table It is important to read the definitions contained in the Glossary to determine meanings and causes of certain expressions for conditions used in this manual A AlarmNet A C AlarmNet C I AlarmNet i M AlarmNet M Status Channel 0 Diagnostic Message Message Definit...

Page 38: ...er 0013 Authentication no response 0014 Authentication violation 0015 Authentication Initialized Messages for account 0000 refer to the central station A Key Indicator A in 3rd channel cccc ngA0 s0fm 0 A type diagnostic RF n number of the node reporting 1 9 A F g node group number 0 or 1 A A type diagnostic s signal strength 0 9 or A f frequency always 0 not used m modulation level always 0 not us...

Page 39: ...000D Authentication no response 000E Authentication violation 000F Authentication Initialized Messages for account 0000 refer to the central station A 0000 ngD0 00DB 0 Database update in progress n number of the node reporting 1 9 A F g node group number 0 or 1 D0 indicates this node is being updated 00DB indicates a database update A Key Indicator E in 3rd channel 0000 00E0 cccc 0 Illegal subscri...

Page 40: ...very nn number of the node reporting 1 15 g node group number 0 or 1 5 always 5 Indicates subscriber trouble warning cccc customer subscriber number reporting A Key Indicator 6 in 4th channel cccc nng6 ssfm 0 F type diagnostic dialer nn number of the node reporting 01 to 15 g node group number 0 or 1 6 always 6 Indicates an F type diagnostic ss signal strength 0 10 f frequency always 0 not used m ...

Page 41: ...55 5 Check 685 Printer Tells the C S to refer to their printer for messages that might not be reported through the automation system A M NOTE For subscriber reporting each channel that displays these message types corresponds to a particular type of event Because there are eight channels it is possible for multiple events to be reported in multiple channels in only one message Example The message ...

Page 42: ... 1555 5555 6 AC Power Loss A M C cccc 3555 5555 6 AC Power Loss Restore A M C cccc 6555 5555 6 AC Power Loss Previously Reported A M C cccc 5155 5555 6 Low Battery Note This message indicates that the radio s battery is low not that of the alarm control panel A M C cccc 5355 5555 6 Low Battery Restore A M C cccc 5655 5555 6 Low Battery Previously Reported A M C cccc 5515 5555 6 Two Way Radio Poll ...

Page 43: ...three and remains violated 1234 5335 5555 7 indicates a restore on zones 2 and 3 I e the conditions that caused the alarm on zones 2 and 3 have returned to a normal state Note Sending restoral signals are optional in programming Example 1234 5525 5555 7 indicates an Opening message 1234 5545 5555 7 indicates a Closing message Open Close signals are typically sent via the Control Panel s Dialer how...

Page 44: ...l of 7 For these radios the low battery message will be repeated when other trouble conditions are reported where the status channel 6 The low battery message will be sent directly following the trouble message In addition the low battery message will also be sent when any alarm or restore is reported These radios do not have a specific Low Battery Restore message After a low battery condition is ...

Page 45: ...0 PARTITION 00 ZONE OR USER C000 or U000 Event Code Classifications Medical 100 Medical Emerg Personal Emergency 101 Pendant Transmitter Emerg Personal Emergency 102 Fail to report in Emerg Fail to check in Fire Alarms 110 Fire Fire Fire Alarm 111 Smoke w Verification Fire Fire Alarm 112 Combustion Fire Combustion 113 Waterflow Fire Water Flow 114 Heat Fire Heat Sensor 115 Pull Station Fire Pull S...

Page 46: ...ansion Mod Failure Alarm Exp Module Tamper 144 Sensor Tamper Alarm Sensor Tamper 145 Expansion Module Tamper Alarm Exp Module Tamper 146 Silent Burg Burg Silent Burglary 24 Hour Non Burglary 150 24 Hour Auxiliary Alarm 24 Hr Non Burg 151 Gas Detected Alarm Gas Detected 152 Refrigeration Alarm Refrigeration 153 Loss of Heat Alarm Heating System 154 Water Leakage Alarm Water Leakage 155 Foil Break T...

Page 47: ... Test Failure Battery failed at test interval 310 Ground Fault Trouble Ground Fault 311 Battery Missing Trouble Battery Missing 312 Power Supply Over current Trouble Pwr Supp Overcur 313 Engineer Reset Status Engineer Reset User Restore Not Applicable Sounder Relay Troubles 320 Sounder Relay Trouble Sounder Relay 321 Bell 1 Trouble Bell Siren 1 Event An Restore 322 Bell 2 Trouble Bell Siren 2 Even...

Page 48: ...ote Uplink cell backup devices send zone 99 for a low battery and a zone 97 for communication failure no response from poll These will report as contact ID E370 protection loop These are signals GENERATED by the uplink to indicate STATUS of the uplink Of course central station will assume that the panel generated them Additional codes that may be sent would be for zones 81 86 which correspond to h...

Page 49: ...te 405 Deferred O C Event Restore Not Applicable 406 Cancel By User Opening Cancel 407 Remote Arm Disarm Opening Remote Closing Remote 408 Quick Arm Event Not Applicable For Opening Closing Quick Arm 409 Keyswitch Open Close Opening Keyswitch Closing Keyswitch 441 Armed Stay Opening Armed Stay Closing Armed Stay 442 Keyswitch Armed Stay Opening Keysw Arm Stay Opening Keysw Arm Stay 450 Exception O...

Page 50: ...nied Restore Not Applicable 425 Egress Granted Access Egress Granted Restore Not Applicable 426 Access Door Propped Open Access Door Propped Open 427 Access Point DSM Trouble Access ACS Point DSM Trbl 428 Access Point RTE Trouble Access ACS Point RTE Trbl 429 Access Program Mode Entry Access ACS Prog Entry User Restore Not Applicable 430 Access Program Mode Exit Access ACS Prog Exit User Restore N...

Page 51: ...dic RF Xmission Test Periodic Radio Restore Not Applicable 604 Fire Test Test Fire Walk Test User 605 Status Report To Follow Test Fire Walk Test User 606 Listen In To Follow Listen Listen In Active Restore Not Applicable 607 Walk Test Mode Test Walk Test Mode User 608 System Trouble Present Test System Trouble Present Restore Not Applicable 609 Video Xmtr Active Listen Video Xmitter Active Restor...

Page 52: ...ior Watch Trouble Trouble Senior Watch Trouble This code is also referred to as up and about It means that a person has not moved about their home for a preset period of time 642 Latch key Supervision Status Latch key Super User Restore Not Applicable Used to report when a certain user has returned home and disarmed the alarm Special Codes 651 Code sent to Identify the control panel as an ADT Auth...

Page 53: ...es of diagnostic and calibration tests is provided that allows verification of correct operation of the 7810iR and its connection to the Internet There are a total of five diagnostic tests How to Access the Diagnostics To access diagnostics do the following Action Screen Display 1 From the Home Screen navigate to the Advanced Setup Screen ...

Page 54: ...t any diagnostic test or calibration procedure from the Diagnostics Tests screen by pressing its associated Test or Calibrate button All or any individual test may be run when you access the Diagnostics Tests screen however each test must be performed one at a time At any time when a test is not being performed you can press the back button icon at the upper right corner of the Diagnostics Tests s...

Page 55: ...ow is displayed in the center of the screen with an all red background Within the Confirmation Window the question Is Screen Background Red is displayed 3 When you press the Yes or No button accordingly the Blue Background Pop Up Confirmation Window is displayed in the center of a blank screen with an all blue background as shown below Within the Confirmation Window the question Is Screen Backgrou...

Page 56: ...a Pop Up Confirmation Window is displayed in the center of the screen Within the Confirmation Window the question Contrast Changed Low to High is displayed 6 When you press the Yes or No button accordingly the Diagnostics Tests screen is displayed with the LCD Display Test results Passed or Failed shown in the test status column NOTE If the response was no the No button is pressed to any question ...

Page 57: ...lows Action Screen Display Press the Test button associated with the Real Time Clock Test Testing is displayed in the test status column on the Diagnostics Tests screen At the conclusion of the test either a green Passed or a red Failed is displayed in the test status column on the Diagnostics Tests screen ...

Page 58: ...le 4 beeps sound from the speaker At the conclusion of the test a pop up Confirmation Window is displayed in the center of the Diagnostics Tests screen 2 Within the Confirmation Window the question Did you hear 4 Beeps is displayed When you press the Yes button a green Passed indication is displayed in the test status column on the Diagnostics Tests screen When you press the No button a red Failed...

Page 59: ... right amber red green green 5 times At the conclusion of the test a pop up Confirmation Window is displayed in the center of the Diagnostics Tests screen 2 Within the Confirmation Window the question Did you see chasing LED pattern is displayed If you press the Yes button a green Passed indication is displayed in the test status column on the Diagnostics Tests screen If you press the No button a ...

Page 60: ...ics Test screen is displayed 2 Begin the Touch Screen calibration from the Diagnostics Tests screen by pressing the Calibrate button When the Calibrate button is pressed the Touch Screen Calibration screen is displayed Within the Touch Screen Calibration screen you are asked to Press the center of the box in upper left corner Press the center of the square When this square is touched the Touch Scr...

Page 61: ...creen Calibration screen displays Touch target to verify calibration 6 Press the center of the square If touch screen calibration was successful you are returned automatically to the Diagnostics Tests screen If touch screen calibration was not successful Calibration Unsuccessful is displayed momentarily You are then returned automatically to the first Touch Screen Calibration screen NOTE You will ...

Page 62: ...7810iR Internet Communication Module Installation and Setup Guide 7 10 ...

Page 63: ... R B G Y 12V IN GND SERIAL DATA OUT SERIAL DATA IN 12V AUX NO CONNECT 7810iR Summary of Connections UL For UL installations the Listed Class 2 7720V2TR must be powered by a Listed uninterruptible power supply UPS with audible and visual indications of switchover to secondary power CUL For CUL installations a Listed Class 2 7720V2TR CN must be used ...

Page 64: ...NTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY EXPRESS OR IMPLIED OR UPON ANY OTHER BASIS OF LIABILITY WHATSOEVER EVEN IF THE LOSS OR DAMAGE IS CAUSED BY THE SELLER S OWN NEGLIGENCE OR FAULT Seller does not represent that the product s it sells may not be compromised or circumvented that the product s will prevent any personal injury or property loss by burglary robbery fire or otherwise or...

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