138
Phenomenon
Cases not involving a machine defect
Reference
page
The pen does
not operate.
This may be due to poor contact of the battery.
Remove the battery and load it again.
Be sure to use only the batteries specified.
20
Has the battery run out?
Replace it with a new one.
20
The “StarBoard Software” files may be corrupted, or
installation may not have completed successfully.
Uninstall the “StarBoard Software” and reinstall it.
99
Is the projector positioned too close to the screen?
Install and use at a position where the screen size is between
60"-100" when digital zoom is at the maximum (100%).
47
Is the pen position calibrated?
Perform calibration of the pen position.
36
Are the projector and screen used at the following places?
- Place where wind from the air-conditioner etc. is blowing
directly on the screen.
- Place near an inverter fluorescent light.
- Place surrounded by walls or ceiling made of materials
that allow easy sound reflection, such as metal.
- Place near a CRT display, TV, etc.
- Place that is exposed to direct sunlight.
- Place that is exposed to speaker sound or noise.
- Place where more than one projector is installed in the same room.
- Place where equipment used emits ultrasonic waves or
vibrates.
95
Are you using more than one pen at the same time?
Only one pen can be used at a time.
20
Is transmission between the pen and the projector obstructed?
Make sure that the area between the sensor at the top
surface of the projector and the screen is not obstructed
(transparent and meshed objects are also not allowed). For
example, the Interactive Function does not function if the
projector is enclosed with only the lens exposed, such as
when a casing for theft prevention is used.
97
Is dust accumulated on the two horns of the pen sensor?
Check the horns of the pen sensor, and remove any dust
accumulated on them using a vacuum cleaner.
124
Is the volume from the speaker of the projector too loud?
Loud volume may affect the operation of the pen depending
on the environment where it is used. Try lowering the volume.
24, 53
Other than those above
Restart Windows
®
and “StarBoard Software”.
–
(continued on next page)
Phenomena that may be easy to be mistaken for machine defects (continued)
Troubleshooting
