contact phone numbers for hicaps/EFTpOs
hicaps help Desk 1300 650 852
your merchant details
Merchant No.
Manual Merchant No.
For Authorisations:
• Credit Card (Credit) Account
This is an Australia-wide number 3 25 5
• Debit Card (Cheque) or (Savings) Account
This is an Australia-wide number 300 650 852
lost or stolen cards
Please call the above authorisation line appropriate for the card type used
(credit or debit). Call 3 25 5 and select extension 500 when calling about lost
or stolen credit cards
.
terminal number
Attach your first log on receipt here!
table of contents
1
hicaps/EFTpOs
4
.
HICAPS help desk
4
.2
glossary
4
.3
diagram of HICAPS terminal
6
2
hicaps
7
2.
terminal provider setup
7
2.. adding a new provider
7
2..2 changing and deleting providers
2.2
processing a HICAPS claim
2
2.2. processing a HICAPS claim transaction (HICAPS terminal)
2
2.2.2 processing a HICAPS claim transaction (practice management system)
5
2.3
cancelling a HICAPS claim
6
2.3. cancelling a HICAPS claim (HICAPS terminal)
6
2.3.2 cancelling a HICAPS claim (practice management system)
8
2.4
manual daily transaction summary (HICAPS totals)
8
2.5
settlement transaction report (HICAPS forced settlement)
9
2.6
ordering terminal rolls
20
2.7
performing terminal sign on/logon
2
2.8
customising a HICAPS receipt (optional)
22
3
EFTpOs
23
3.
processing an EFTPOS transaction
23
3.. processing an EFTPOS transaction following a successful claim transaction
23
3..2 processing an EFTPOS transaction
25
3..3 processing an EFTPOS transaction (practice management system)
28
3.2
refunding an EFTPOS transaction
28
3.2. refunding an EFTPOS transaction
28
3.2.2 refund an EFTPOS transaction (practice management system)
3
3.3
EFTPOS settlement
32
3.3. manual EFTPOS settlement
32
3.3.2 automatic terminal settlement
34
3.3.3 merchant password
36
3.3.4 host forced settlement
36
Summary of Contents for T4200
Page 1: ...hicaps terminal user guide...
