46
47
4.6
fallback procedure
In the event of the terminal being unable to
communicate with the NAB/HICAPS host, it will default
to a fallback situation. Amounts above your floor limit
require an authorisation number to be obtained and
entered when requested into the terminal.
step 1
If a transaction is unable to be processed due to a
communication problem, the following screen may be
displayed at the end of the transaction.
step 2
Enter authorisation number* (refer below for contact
phone numbers) and press the
[ENTER]
key.
If authorisation is not received, press the
[caNcEL]
key
and request another form of payment.
Note:
The transaction will be stored within the terminal
and passed on when communication is available.
If the amount of the transaction is below your floor
limit, the transaction will be approved on fallback.
The receipt will detail APPROVED 08 (fallback). Please
ask the customer to sign the receipt. The transaction
will be stored in the terminal and passed on when
communication is available. Please call the HICAPS Help
Desk if your terminal processes more than 2 fallback
transactions in a row.
For authorisation call:
Credit Cards 3 25 5
Debit Cards 300 650 852
*Call the above contact number to obtain a valid
authorisation number.
5.
terminal connections
FALLBACK
2
3
4
5
6
7
8
9
0
cLEaR
sel
___
ENTER aUTh cODE
.
Summary of Contents for T4200
Page 1: ...hicaps terminal user guide...
