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0



ENTER PROVIDER TYPE

. GENERAL PRACTICE

2. OPTOMETRICAL
3. SPEC/AH/DENT
4. DIAGNOSTIC
5. PATHOLOGY
6. NOT APPLICABLE

step 12

Select if you want automatic HICAPS settlement 
enabled for this provider.

step 13

Select if you want a HICAPS transaction listing to print 
when automatic settlement takes place.

step 14

Key the security password for this provider then press 

[ENTER]

. It is used to protect access to the provider table.

step 15

This option will tell the terminal to prompt for either 
a clinical code or tooth number, or no prompt at all. 
Select whichever is appropriate for this provider, or 
press 

[ENTER]

 to accept the highlighted option.

step 16

This option lets you select the type of provider you 
are for processing Medicare Australia Easyclaim 
transactions. Select whichever is appropriate for this 
provider, or press 

[ENTER] 

to accept the highlighted 

option.

If you do not want to process Medicare Australia 
Easyclaim transaction section 5. Not applicable.

step 17

This option when completed pre-populates the Payee 
Provider Number when completing a claim. Use the 0-9 
keys to enter provider number and press 

[ENTER]

 or 

press 

[ENTER]

 to bypass.

Note: 

This option should be used when the servicing 

provider is not the payee provider for Medicare 
Easyclaim transactions.

step 18

The provider has now been added, a confirmation 
receipt will be printed and the terminal will display a 
provider summary, press

 [ENTER] 

to finish.

2.1.2  changing and deleting providers

Note:

 To alter provider details you will need to contact HICAPS in writing. A ‘

change 

of practice Details

’ 

form

 will need to be completed and sent to HICAPS. This form is 

available from the HICAPS website 

www.hicaps.com.au

 or from the HICAPS Help Desk  

on 

1300 650 852

.

step 1

Press the 

[FUNcTiON]

 key.

step 2

Enter 

[5] [4]

 and press 

[ENTER]

.

step 3

Select the provider that you want to change by 
entering the number and pressing 

[ENTER]

 or by 

scrolling up or down to highlight the provider and 
pressing 

[ENTER]

.

Note:

 The password that was keyed when the provider 

was originally entered into the terminal is required to 
amend any of the provider details.

step 4

The Provider summary screen will be shown, use the 
down arrow to go to page 2 and press 

[cLEaR]

 to 

enable you to modify the provider’s details.

step 5

Once you have entered the modify provider function 
follow the steps used for adding a provider.

PROVIDER SETUP

ENaBLE

DisaBLE

hicaps aUTO sETTLE
DisaBLED

PROVIDER SETUP

ENaBLE

DisaBLE

hicaps sETTLE TXT LisTiNG
DisaBLED

PROVIDER PASSWORD

cLEaR

pROViDER passWORD
<NO passWORD sET>

SELECT PROMPT OPTION

1. cLiNicaL cODE

2. TOOTh NUMBER

3. NO pROMpT

SELECT PROVIDER

. Dr Smith                       A
2. NOT ASSIGNED
3. NOT ASSIGNED
4. NOT ASSIGNED
5. NOT ASSIGNED
6. NOT ASSIGNED

PROVIDER SUMMARY

pROV

Dr smith

pROV NUM

123456aJ

MiD

Dr smith

cLaiM TO saLE

ENa

cLaiM DEpOsiT

Dis

iTEM MEMORY

Dis

aUTO sETTLE

ENa

PROVIDER SUMMARY

sETTLE TXT LisT

Dis

passWORD

Dis

pROMpT

None

Press       REPORTS

to Print

Press       CLEAR

to Modify

Press       ENTER

To Finish

PAYEE PROVIDER NUMBER

2

3

4

5

6

7

8

9

0

cLEaR

sel

___

Summary of Contents for T4200

Page 1: ...hicaps terminal user guide...

Page 2: ...transaction HICAPS terminal 12 2 2 2 processing a HICAPS claim transaction practice management system 15 2 3 cancelling a HICAPS claim 16 2 3 1 cancelling a HICAPS claim HICAPS terminal 16 2 3 2 cance...

Page 3: ...4 4 5 sign on 5 key 43 4 4 6 quote 6 key 44 4 4 7 order 7 key 44 4 4 8 reprint 8 key reprint EFTPOS and HICAPS transactions 44 4 4 9 load 9 key 44 4 4 10 initialise 0 key 44 4 4 11 paper feed key 44...

Page 4: ...to practice at refund Refunds a previous EFTPOS or credit approved transaction reversal Reverses an approved transaction on the same day the transaction was processed RRN Receipt reference number uniq...

Page 5: ...ep 2 Enter 5 4 and press ENTER step 3 Select a Not Assigned provider field by entering the number and pressing ENTER or by scrolling up or down to highlight the Not Assigned provider field and pressin...

Page 6: ...p 8 Note If a Claim to Sale is disabled the Claim Deposit is not displayed This option will enable the terminal to prompt for deposits optical only step 9 Select Item Memory enabled or disabled for th...

Page 7: ...o finish 2 1 2 changing and deleting providers Note To alter provider details you will need to contact HICAPS in writing A Change of Practice Details form will need to be completed and sent to HICAPS...

Page 8: ...2 1 and will only be displayed if setup Refer to Step 15 step 7 The date this part of the service was performed dd mmm current date To change the date enter DD day e g 26 and MM 12 e g DEC To accept t...

Page 9: ...ICAPS Claim Transaction simply send the transaction to HICAPS by clicking on the HICAPS icon on your Practice Management System screen When the terminal receives the transaction details from your Prac...

Page 10: ...key step 2 The terminal will then prompt you to swipe insert the card Swipe the patient s Health Fund card step 3 The terminal will prompt for you to select a provider by entering the provider number...

Page 11: ...led report step 4 Select the appropriate day SUMMARY LISTING or DETAILED LISTING by entering 1 or 2 or scrolling to highlighting the option and pressing ENTER Note If you select the previous day only...

Page 12: ...stationery will take five business days for the rolls to arrive 2 7 performing terminal sign on logon If you receive a transaction response code LR Logon Required or when advised by the Help Desk the...

Page 13: ...processing an EFTPOS transaction 3 1 1 processing an EFTPOS transaction following a successful claim transaction step 1 Note The following screen will be displayed if the Provider is set up to accept...

Page 14: ...o start an EFTPOS Sale transaction simply swipe the patient s EFTPOS card through the terminal This could be Credit Visa MasterCard Charge Amex Diners or JCB or Debit Cheque or Savings as per your EFT...

Page 15: ...ature matches press YES ENTER and the transaction is complete If the signature doesn t match press NO CLEAR to cancel the transaction and get payment by another means example EFTPOS sale receipt The E...

Page 16: ...is cardholder for the current day If there is more than one transaction for that cardholder all transactions can be reviewed by using the up down arrow buttons step 4 Pressing the NO CLEAR to enter a...

Page 17: ...the signature doesn t match press NO CLEAR to cancel the transaction and get payment by another means 3 2 2 refund an EFTPOS transaction practice management system To refund an EFTPOS transaction sim...

Page 18: ...om the merchant list step 3 Once you have selected the provider merchant from the list you have 3 options settlement To print your current EFTPOS settlement details and optionally a full transaction l...

Page 19: ...h 3 options Select the appropriate Auto settle by entering 1 or scrolling to highlight the option and pressing ENTER step 6 Press YES ENTER to confirm that auto settle is to be enabled for all provide...

Page 20: ...0EST each day The automatic settlement time can optionally be moved See Automatic Terminal Settlement 3 2 2 If the terminal is not settled then it will be automatically settled by the HICAPS switch at...

Page 21: ...ing for host transactions 4 2 4 setup HICAPS use only 4 2 5 tests Perform tests on the terminals HOST HICAPS transactions host EFTPOS transactions and Loads Initialisations host Only to be used on adv...

Page 22: ...h option is available for credit cards only A pre authorisation is a non value transaction In order to process the value portion of a pre authorisation refer to the completion option below 4 3 4 compl...

Page 23: ...be passed to the host with the next transaction shift As well as allowing the running shift total to be reset you can produce a summary report of EFTPOS transactions processed since the last shift to...

Page 24: ...Desk 4 4 10 initialise 0 key This option should only be used on advice from the Help Desk 4 4 11 paper feed key The PAPER FEED key is used to feed the paper in the printer 4 4 12 alpha key The ALPHA k...

Page 25: ...ANCEL key and request another form of payment Note The transaction will be stored within the terminal and passed on when communication is available If the amount of the transaction is below your floor...

Page 26: ...whisper quiet thermal printer It must only be loaded with special thermal paper available from HICAPS ordered either through the terminal refer 2 6 Ordering Terminal Rolls or by contacting the HICAPS...

Page 27: ...OS Membership ceased suspended at date of service 51 Mship Unfinancial 17 HICAPS Membership unfinancial 54 Expired card 12 Expired card 56 Invalid Mship Nbr 18 Invalid Membership numbers 57 No Ancilla...

Page 28: ...ecific reason These transactions must be followed up directly with the fund 7 2 item level HICAPS response codes Code Receipt Print Out Description 00 Approved 8 Transaction Approved 01 Item No Benefi...

Page 29: ...ed Item Converted item 41 Refer to Health Fund Refer to fund 42 System Problem System Problem 50 Prov Not Appro Provider not approved by Fund at date of service 51 Prov Not Appro Provider not approved...

Page 30: ...able to be processed due to invalid details in one or more fields 97 Totals Reset Settlement has been processed and the terminal totals have been reset 98 MAC Error The Switch has identified a possibl...

Page 31: ...ion may be invalid and the merchant account debited for the value of the disputed transaction Description 1 Reports 1 Audit print txn listings 1 all txns 2 eftpos only 3 hicaps only 2 Shift Totals res...

Page 32: ...Reports 1 Audit print txn listings 1 all txns 2 eftpos only 3 hicaps only 2 Shift Totals reset 3 Reprint 1 last 2 invoice 4 Provider print provider table 82 Printer Test 1 Receipt 2 Char map 83 Displa...

Page 33: ...HICAPS Pty Ltd ABN 11 080 688 866 67197A1008...

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