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2.3 cancelling a hicaps claim
2.3.1 cancelling a hicaps claim (hicaps terminal)
There are two options for cancelling HICAPS claim transactions, but for each option
a transaction can only be cancelled on the same day that it was originally processed.
OpTiON 1
Transaction was processed by the same terminal.
step 1
Press the
[REFUNDs]
key.
step 2
The terminal will then prompt you to swipe/insert the
card. Swipe the patient’s Health Fund card.
step 3
The terminal will then display the transaction(s)
processed for your patient for the current day. If
there is more than one transaction for that patient all
transactions can be reviewed by using the up/down
arrow buttons.
step 4
Select the transaction you want to cancel and press
the
[ENTER]
key.
step 5
You will then be asked to confirm the cancel by
pressing either the NO
[cLEaR]
or YES
[ENTER]
key.
Alternatively you can use the option selection button
beside the
[NO]
and
[YEs]
prompts on the screen.
Note:
The terminal will produce two copies of the
cancellation receipt. The first copy must be signed by
the Fund member and retained for your records, the
second copy is for the member’s own records.
OpTiON 2
Transaction was processed by a different
terminal.
Note:
The transaction must still have been processed
in the same day.
step 1
Press the
[REFUNDs]
key.
step 2
The terminal will then prompt you to swipe/insert the
card. Swipe the patient’s Health Fund card.
step 3
The terminal will prompt for you to select a provider by
entering the provider number or scrolling down and
highlighting the provider and pressing
[ENTER]
.
step 4
The terminal will then prompt you for the 2-digit
Receipt Reference Number of the original claim.
Key the RRN and press
[ENTER]
.
step 5
The terminal will then prompt you for the Benefit
amount approved by the Health Fund on the original
claim. Key the amount and press
[ENTER]
.
step 6
You will then be asked to confirm the cancel by
pressing either the NO
[cLEaR]
or YES
[ENTER
] key.
Alternatively you can select your response using the
corresponding keys on the side of the display next to
the
[NO]
or
[YEs]
prompts on the screen.
Note:
The terminal will produce two copies of the
cancellation receipt. The first copy must be signed by
the Fund member and retained for your records, the
second copy is for the member’s own records.
CANCEL TXN? RRN:23456
NaB Dr smith
26/03/085 14:15
903600-802 s
BENEFiT $25.88
cLaiM $47.50
Press ENTER to CANCEL TXN
REFUND / CANCEL
sWipE/iNsERT caRD
REFUND / CANCEL
sWipE/iNsERT caRD
SEND CANCEL ?
NO
YEs
BENEFiT $25.88
pROViDER # 1234567a
RRN # 000000123456
SEND CANCEL ?
NO
YEs
BENEFiT $25.88
pROViDER # 1234567a
RRN # 000000123456
SELECT PROVIDER
. A – Smith St Practice
2. B – Dr Smith
3. C – Dr Jones
4. D – Dr Brown
5. E – Dr White
6. F – Dr A. Smith
cLEaR
000000123456
RRN NUMBER
cLEaR
$25.88
CANCEL TXN ?
ENTER BENEFiT aMOUNT
Summary of Contents for T4200
Page 1: ...hicaps terminal user guide...
