Helmer iBX020, Service Maintenance Manual

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360203-1/B
40
Troubleshooting
11.8 Condensation Problems
Problem Possible Cause
Action
There is excessive water in
the chamber.
Humid air is entering the
chamber
► Confirm the Compartmental Access Refrigerator is level,
and the door is aligned, closing tightly, and sealing correctly.
Correct issues as necessary.
► Ensure cabinet penetrations are sealed.
Connection between the
unit cooler and the drain
tube is loose
► Confirm the connection is secure. Tighten the connection if
necessary.
Drain line is plugged ► Confirm the drain tube is free of debris. Remove debris if
necessary.
► Replace drain tube if necessary.
Humid air is entering the
chamber
► Confirm the Compartmental Access Refrigerator is level, and
the door is aligned, closing tightly, and sealing correctly. Correct
issues as necessary.
► Verify rear panel is sealing correctly. Correct issues as necessary.
► Ensure cabinet penetrations are sealed.
There is excessive humidity
on the door or glass.
Humid air is entering the
chamber
►
Confirm the Compartmental Access Refrigerator is level, and
the doors are aligned, closing tightly, and sealing correctly.
Correct issues as necessary.
Heated glass door is not
functioning properly
► Check for 24Vdc voltage at PDAS J12.
► Check DC amperage for door glass (1.25 - 1.42 Amps, 24V DC).
Relative humidity around
the Compartmental Access
Refrigerator is above 80%
► Confirm the Compartmental Access Refrigerator is placed
properly. Refer to
Section II, Item 5
.
Water leaks from
the bottom of the
Compartmental Access
Refrigerator.
Humid air is entering the
chamber
► Confirm the Compartmental Access Refrigerator is level, and
the door is aligned, closing tightly, and sealing correctly.
Relative humidity around
the Compartmental Access
Refrigerator is above 80%
►
Confirm the Compartmental Access Refrigerator is placed
properly. Refer to
Section II, Item 5
.
Excessive water is found in
the evaporation tray
► See action steps listed previously in
Section IV, Item 11 .8
.
► Contact Haemonetics

Corporation BloodTrack

Customer
Support to correct issues as necessary.
11.9 Access Control Lock Problems
Problem Possible Cause
Action
Exterior door does not
unlock when barcode is
scanned.
Compartmental Control
PCB assembly is
unresponsive
► Switch the AC power switch and the backup battery switch
OFF
and then
ON
again to reboot.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
Barcode scanner does not
work or is not functioning
properly
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
BloodTrack
®
interface is
unresponsive
► Check that ethernet cable is connected between kiosk and iBX020.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
Exterior door does not re-
lock after door is closed.
BloodTrack
®
has not
commanded door to lock
► Ensure no trays are illuminated.
Compartmental Control
PCB assembly is
unresponsive
► Verify LED9 on Compartmental Control PCB assembly is off.
► Switch the AC power switch and the backup battery switch
OFF
and then
ON
again to reboot.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
i.C
3
CP board is not
functioning correctly
► Verify voltage at J16 PIN2. Replace board if no voltage present.
► Contact Haemonetics

Corporation BloodTrack

Customer Support.
Magnetic lock is defective ► Contact Haemonetics

Corporation BloodTrack

Customer Support.