SECTION 5
TROUBLESHOOTING
62
The ink used in this system may be harmful if swallowed.
Keep new and used printhead cartridges and ink tanks out of reach of children.
Discard unwanted printhead cartridges and empty ink tanks immediately.
The Printhead Cartridge
CONDITION
PROBLEM
SOLUTION
Mixed, mottled, muddy or
distorted colors.
Ink color channel mixing within the
printhead cartridge/nozzles.
Print Engine was opened to angle
greater than 60º.
Incompatible media.
Table is not level.
Refer to “
Printhead Cartridge
Conditioning
”.
Do NOT open Print Engine
to angle greater than 60º.
Use inkjet suitable media
Make sure table, that printer
is placed on, is level.
Thin, crisp vertical line(s) of
missing color.
Clogged printhead nozzle(s).
Clean/replace the Printhead.
Irregular or Jagged vertical
line(s) of missing color.
Air in the system. Air bubbles
blocking nozzle(s).
Print Engine was opened to angle
greater than 60º.
Refer to “
Printhead Cartridge
Conditioning
”.
Do NOT open Print Engine
to angle greater than 60º.
Black smudge marks.
Media is making contact with the
printhead surface.
Manually clean the
printhead.
Run the media in a different
orientation.
Incompatible media. Use
media that is not bent, bowed
or buckled.
Blurry/Grainy Images
Partially clogged nozzle(s).
Incompatible media.
Low quality image being sent to
printer.
Clean/replace the Printhead.
Use inkjet suitable media.
Use high quality graphics
that are compatible with your
software program.
Ink leaking from the
printhead nozzles
Print Engine was opened to angle
greater than 60º.
Table is not level.
Do NOT open Print Engine
to angle greater than 60º.
Manually clean printhead.
Make sure table, that printer
is placed on, is level.
