SECTION 5
TROUBLESHOOTING
66
Toolbox System Status Messages (continued)
SYSTEM STATUS
PROBLEM
SOLUTION
PRINTHEAD_MISSING
No printhead installed or
printhead not making
proper connections.
If just powered on, wait a minute; error
may clear by itself.
Install Printhead Cartridge.
Remove and reinstall printhead.
Replace printhead.
Refer the appropriate sections in this
manual for removing and installing the
printhead cartridge.
PRINTHEAD_UNPRIMED
Printhead priming
process has failed.
If just powered on, wait a minute; error
may clear by itself.
Remove Printhead Cartridge, wet print
nozzles using deionized or distilled
water and re-install printhead cartridge.
Refer the appropriate sections in this
manual for removing and installing the
printhead cartridge. If you continue to
have trouble priming printhead; check
for kinked or pinched color tubes.
TILT_ERROR
or
EXCESSIVE_TILT_ERROR
The printer’s electronics
have detected that the
print engine is too far
out of level.
Tilt sensor needs to be
re-calibrated.
If just powered on, wait a few minutes;
error may clear by itself. Once Tilt
level drops to 0.5 or less you can clear
the error using the “Clear Error” feature
in the Toolbox.
Make sure printer is placed on sturdy,
level, worktable. Do NOT move the
printer while the power is on.
If the Tilt level is 0.5 or less you can
clear this error using the Clear Error
feature in the M Series Toolbox.
Contact technical support person to
have them, check level and possibly use
Toolbox “Printer Maint Config” feature
(located under Service Menu) to Zero
Tilt Sensor.
If problem persists they can temporarily
disable tilt sensor using “Printing
Control Config” features in Service
Menus.
MECH_CANCELPAGE
Job was canceled by
user pressing the
CANCEL button.
Wait until print job has cleared from
printer. Then manually clear job from
computer’s print queue. Then send new
print job.
