Harmonic HRR 4104, Product Manual

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Maintenance and Troubleshooting
5–4 Copyright © 2005 Harmonic Inc.
5.3 In Case of Problems
If you continue to have a problem, contact the Harmonic Customer Service
department (see Appendix B,
Harmonic Inc. – Offices ). A service technician will
assist you in determining whether a fault exists with the unit.
If the service technician determines that you need to return the unit, she or he
will issue you a Return Material Authorization (RMA) Number. You must
include this RMA number on the shipping container when returning the unit,
and with all correspondence regarding the unit.
To return the unit, send it to one of the Harmonic Headquarters addresses
listed in Appendix B,
Harmonic Inc. – Offices . Please add the note:
Attn: Customer Service
RMA no. _________
5.4 Disclaimer
Harmonic Inc. reserves the right to change any products described herein at
any time, and without prior notice. Harmonic assumes no responsibility or
liability arising from the use of the products described herein, except as
expressly agreed to in writing by Harmonic. The use and purchase of this
product does not convey a license under any patent rights, copyrights,
trademark rights, or any intellectual property rights of Harmonic. Nothing
hereunder constitutes a representation or warranty that using any products in
the manner described herein will not infringe any patents of third parties.
5.5 Warranty Summary
1
This Harmonic Inc. product is warranted against defects in material and
workmanship for twelve (12) months from the date of shipment. Harmonic
Inc. will, at its option, either repair or replace products that prove to be
defective.
We shall have no liability or responsibility to the customer or any other person
with respect to any loss or damage caused or alleged to be caused directly or
indirectly by equipment or software sold or furnished by us. Read
instructions carefully. No liability will be assumed for any damage caused by
improper installation.
The information in this document is subject to change without notification.
The content of this document is protected by copyright. No part of this
document may be reproduced or copied by any means without the
permission of Harmonic Inc.
1. See Order Acknowledgment for complete warranty details.