Appendix A: Troubleshooting
Acendo Book Scheduling Touch Panels - Instruction Manual
77
Acendo Book Scheduling Panels - Troubleshooting Topics (Cont.)
Problem
Possible Solution(s)
Exchange/Off ice 365: Conflicting
Meetings Indicated at Incorrect
Time
If a meeting is scheduled for a time
that has already been reserved for a
given room, it is a Conflicting Meeting.
If conflicts are allowed (in Exchange/Office 365), then conflicting meetings may be indicated at a
time other than what was requested by the user.
To disable conflicts in Exchange/Office 365, verify that the
AllowConflicts
property is set to
False
for the room with which the Acendo Book panel is associated.
Once disabled, conflicting meetings will be declined by the scheduling system.
Exchange/Office 365: The Meeting
Subject shown on Acendo Book
indicates the organizer of the
meeting instead of the meeting
subject
In order for the Acendo Book panel to be able to read the privacy mode flag, the Exchange
resource's "
-AddOrganizerToSubject
" has to be set to
$false
.
By default, this is set to
$true
.
Exchange/Office 365: Private
meeting flag not detected by Acendo
Book panel
the Exchange resource's "
--RemovePrivateProperty
" has to be set to
$false
.
By default, this is set to
$true
.
Exchange/Office 365: Private
meeting flag not updated when
private flag is changed from checked
to unchecked.
To change meeting from private to "visible", delete the meeting and re-enter it.
"Master Connection Error"
Displayed
If the Master panel goes offline for
any reason, the Master panel as
well as all Member panels in the
Scheduling Group display the
Master Connection Error message.
Check the connection status of the Master panel and verify that the network configuration. For
example, has the Username, Password or IP Address of the Master Panel been changed?
Once the Master panel is connected to the network, the Member panels should recover
automatically.
(Google): Meetings Are Not
Indicated on Room Page
Verify that the
Auto-accept invitations that do not conflict
property is selected for the room with
which the Acendo Book panel is associated.
See
Appendix D: Conf iguring Google Resources
on page 82 for details.
"Browse Rooms" Button Is Not
Displayed On the Group Master
If the master device does not have a
Browse Rooms button, then a Member
panel has not checked in with the
Master panel in the last 5 minutes.
Verify that the Member panels are online and configured with the Scheduling Group Master panel's
IP, username, and password.
The panel is locked, and the admin
password has been lost or forgotten
If the administrator forgets the Administrator password, the panel can be reset to return the
password to the default value ("1988") via the
Factory Data Reset
option.
Note: In this event, all panel settings will be lost.
Refer to the
section on page 65 for details.
