Seite
44
von
51
Handbuch OSMOMAT 050
Version 1.1 (2011-10-12)
11 Returning Parts for Warranty
11.1 Repair or Credit
All products returned for repair or credit must be prepared as follows:
1. Call or write to request a free return order for equipment that is being returned for warranty re-
pair or credit.You may also request a return order for equipment that is being returned for non-
warranty repair, but you will be liable for the cost of the return order.
2. Clean and disinfect the equipment before returning it to us. We will charge a pro-
cessing fee for cleaning and disinfecting contaminated equipment. Equipment that is
strongly contaminated will be returned at the customer’s expense.
3. Enclose written information explaining the reason for returning the equipment.
4. If the equipment is being returned for credit, you must include all accessories (power cord,
software disks, manuals, etc.).
5. Return the equipment in its original packaging. If you no longer have the original packaging,
you may purchase replacement packaging from Gonotec.
11.2 Before Calling Gonotec
Note:
When calling Gonotec, have your unit’s serial number ready. The serial number helps our ser-
vice technicians to more quickly record the unit and determine a procedure.
If possible, switch on the unit before calling Gonotec’s technical service. Use a telephone that is close
to the unit. You may be asked to provide detailed information while running operations or apply other
troubleshooting methods that can only be performed on the unit itself. Ensure that you have the
equipment documentation handy.
Warning: Before undertaking any work on the equipment, read the safety notic-
es in the appropriate chapters of this manual.
Summary of Contents for OSMOMAT 050
Page 2: ......
