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GMC Acadia/Acadia Denali Owner Manual - 2012
13-4
Customer Information
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See
Customer Assistance Offices
(U.S. and Canada) on page 13
‑
4
or
Customer Assistance Offices
(Mexico) on page 13
‑
5
for more
information.
Customer Assistance
Offices (U.S. and Canada)
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-800-462-8583 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-881-3302
Summary of Contents for Acadia Denali 2012
Page 6: ...Black plate 6 1 GMC Acadia Acadia Denali Owner Manual 2012 vi Introduction 2 NOTES ...
Page 8: ...Black plate 2 1 GMC Acadia Acadia Denali Owner Manual 2012 1 2 In Brief Instrument Panel ...
Page 30: ...Black plate 24 1 GMC Acadia Acadia Denali Owner Manual 2012 1 24 In Brief 2 NOTES ...
Page 116: ...Black plate 6 1 GMC Acadia Acadia Denali Owner Manual 2012 4 6 Storage 2 NOTES ...
Page 240: ...Black plate 60 1 GMC Acadia Acadia Denali Owner Manual 2012 7 60 Infotainment System 2 NOTES ...
Page 254: ...Black plate 14 1 GMC Acadia Acadia Denali Owner Manual 2012 8 14 Climate Controls 2 NOTES ...
Page 399: ...Black plate 5 1 GMC Acadia Acadia Denali Owner Manual 2012 Service and Maintenance 11 5 ...
Page 401: ...Black plate 7 1 GMC Acadia Acadia Denali Owner Manual 2012 Service and Maintenance 11 7 ...
Page 416: ...Black plate 4 1 GMC Acadia Acadia Denali Owner Manual 2012 12 4 Technical Data 2 NOTES ...