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GMC Acadia/Acadia Denali Owner Manual - 2012
Customer Information
13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-12
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-14
Service Publications
Ordering Information . . . . . . 13-16
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-18
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency
Identification (RFID) . . . . . . . 13-20
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Summary of Contents for Acadia Denali 2012
Page 6: ...Black plate 6 1 GMC Acadia Acadia Denali Owner Manual 2012 vi Introduction 2 NOTES ...
Page 8: ...Black plate 2 1 GMC Acadia Acadia Denali Owner Manual 2012 1 2 In Brief Instrument Panel ...
Page 30: ...Black plate 24 1 GMC Acadia Acadia Denali Owner Manual 2012 1 24 In Brief 2 NOTES ...
Page 116: ...Black plate 6 1 GMC Acadia Acadia Denali Owner Manual 2012 4 6 Storage 2 NOTES ...
Page 240: ...Black plate 60 1 GMC Acadia Acadia Denali Owner Manual 2012 7 60 Infotainment System 2 NOTES ...
Page 254: ...Black plate 14 1 GMC Acadia Acadia Denali Owner Manual 2012 8 14 Climate Controls 2 NOTES ...
Page 399: ...Black plate 5 1 GMC Acadia Acadia Denali Owner Manual 2012 Service and Maintenance 11 5 ...
Page 401: ...Black plate 7 1 GMC Acadia Acadia Denali Owner Manual 2012 Service and Maintenance 11 7 ...
Page 416: ...Black plate 4 1 GMC Acadia Acadia Denali Owner Manual 2012 12 4 Technical Data 2 NOTES ...