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1.1.
0
IDENTIFICATION
AND PROCEDURES
General informations:
This chapter covers all the main aspects of the rela-
tionship between the Manufacturer and the Service
Centres.
A close collaboration between the Manufacturer
and the Service Centres is conclusive for solving
problems in the most effective way as well as main-
taining an image of efficiency and reliability.
Compliance with these brief and simple guidelines
will facilitate this task and prevent general misun-
derstandings and time-wasting for both the manu-
facturer and the service centre.
Related topics:
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C) Service repairs after guarantee period
The Service Centre has to make out a report contai-
ning the machine’s serial number, a summary of the
problem, the repairs carried out and any spare parts
used for each repair done on the machine.
A copy of this report must be retained to be made a-
vailable to the Manufacturer together with the parts in
case of any subsequent disputes with Customers.
D) Fault notification
The Manufacturer welcomes any notifications of
faults that recur with particular frequency. It gives the
opportunity for a careful inspection of the problem
and the implementation of corrective action at pro-
duction level.
Similarly, the Manufacturer will notify of any faults di-
scovered on the machines produced, with recom-
mendations for the most suitable procedures for their
remedy.
E) Spare parts request
When requesting spare parts, the code number must
be given, referring to the exploded charts for the year
of manufacture, shown on the identification label
[
MODEL YEAR 2016
N…102 Hy
N…102
WORKSHOP MANUAL
WORKSHOP MANUAL
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