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Gigaset T300PRO, Administration Manual

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Contents

Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / Celsius_adminIVZ.fm / 19.03.2012

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Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

UI elements for Gigaset T300 PRO / Gigaset T500 PRO  . . . . . . . . . . . . . . . . . . . . . . . . . .  6

Initial configuration   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Step 1: Configuring the phone   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Step 2: Configuring the lines   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   12
Step 3: Setting up the administrator account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Completing initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14

General information about administration  . . . . . . . . . . . . . . . . . . . . . . . .   15

The configuration menu   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .   15

Users   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   16

Creating user accounts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Configuring user accounts   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   18

Groups  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   34

Editing group preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .   35

Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   37

Preferences/Autoprovisioning  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
List of configured phones  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Configuring phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  38

Modules   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   43

Module configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Module library  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  46

Voicemail   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   47

Configuring and editing voicemail boxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47

Conference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   50

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   52

Selecting the addressbook  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   52
Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53

Phone numbers   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   55

Lines  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   55

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
Lines   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55

Routing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   63

Settings: Routing priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  63
Settings: Routing during unavailability   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  64
Cost optimized routing   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  64

Summary of Contents for T300PRO

Page 1: ...T500PRO T300PRO Administration manual Gigaset T300 PRO Gigaset T500 PRO englisch A31008 M2212 R102 3 7619 Cover_front fm 19 03 2012 ...

Page 2: ...Gigaset T300 PRO Gigaset T500 PRO englisch A31008 M2212 R102 3 7619 Cover_front fm 19 03 2012 ...

Page 3: ...information about administration 15 The configuration menu 15 Users 16 Creating user accounts 16 Configuring user accounts 18 Groups 34 Editing group preferences 35 Phones 37 Preferences Autoprovisioning 37 List of configured phones 37 Configuring phones 38 Modules 43 Module configuration 44 Module library 46 Voicemail 47 Configuring and editing voicemail boxes 47 Conference 50 Directory 52 Select...

Page 4: ...83 Adding other Gigaset T300 PRO Gigaset T500 PRO PBXs 83 Connected locations 84 Location routing 84 Rights 85 Security 86 Preferences 86 Call screening 87 Advanced settings 88 Music on hold 88 Macros 89 XMPP 89 Resetting the system 91 Prior to installation 91 Installation steps 92 Starting the installation process 98 Completing the installation 99 The start display 99 Appendix 100 Deactivating an...

Page 5: ...e lines and create a user account for the administrator P 7 User accounts and groups Create user accounts and manage user groups P 16 Phone lists Set up additional phones and softphones P 37 Modules Use additional standard functions or create your own functions using the module designer P 43 Phone functions Set up voicemail boxes prepare conferences set up a directory for all connected phones P 47...

Page 6: ...ct addressbook entries F To display other actions n To open or save fax in PDF format B To listen to calls announcements on the phone Contact surfaces for positioning drag and drop C To listen to voicemail messages Q To close a window Your firewall settings In the firewall of the network in which your PBX is used ports for specific protocols must be opened for the IP address of the PBX You will fi...

Page 7: ...clipboard To configure Gigaset T300 PRO Gigaset T500 PRO enter the IP address into the web browser s address bar as shown in the following example Example http 192 168 100 123 With 192 168 100 123 representing the IP address to be entered The configuration menu opens in the browser Here you can start the initial configuration or restore the system using the security file The PBX thus receives all ...

Page 8: ... phones e g Gigaset DE900 IP PRO Gigaset DE700 IP PRO Gigaset DE410 IP PRO Gigaset DE310 IP PRO with the following functions u SIP account registering the phone on the system u Access data to protect the phone configuration u Function keys u Voice files u User menu for the phone display u Firmware updates Caution Autoprovisioning is activated by default If you do not deactivate it all the suitable...

Page 9: ...ady registered to the PBX will be provisioned Now enter the MAC addresses of the additional phones to be included in the list The MAC address for Gigaset pro phones can be found on the devices type plate or on the web user interface under Status Device If you wish to deactivate the MAC address constraint temporarily simply deactivate the MAC address constraint checkbox MAC addresses already entere...

Page 10: ... must be configured manually despite the automatic configuration Fax functionality P 39 Changing the search area If you do not want to search for phones in the whole PBX subnet it is possible to restrict the IP address range to be searched Likewise the IP range for the search in another IP subnet can be adapted Clicking on Specify IP range to search opens the Subnet dialog box The address range to...

Page 11: ...the phones during autoprovisioning Gigaset PRO u Desk phones The Admin password field default setting is admin is needed for the network and VoIP configuration of Gigaset pro IP phones In addition it is used to log on to the devices web interface u DECT devices The Admin PIN field requires a four digit PIN default setting is 0000 The PIN is used for the configuration of the DECT base and at the sa...

Page 12: ...and Chapter 13 2 7 Emergency call Prefix In order to differentiate between internal and external numbers a number can be inserted that must be entered when dialling This is important because it is not possible to differentiate between assigned three digit internal numbers and three digit external numbers e g the emergency call number 110 is prefixed with 0 to change it to 0110 and thus clearlydiff...

Page 13: ... The Password must be at least six characters long All lower and uppercase letters of the alphabet can be used including umlauts as well as the digits 0 to 9 dash underscore full stop hashandstar Youshouldalwayschooseasecurepassword Asecurepasswordismade up of numbers and letters in both upper and lower case and does not contain meaningful words an example of a secure password is A_tz3 8pPj Please...

Page 14: ...essful initial configuration the login dialog opens where you can log in to the Gigaset T300 PRO Gigaset T500 PRO user interface of one of the user accounts set up during initial configuration with the user ID and password Please note Before you can operate your Gigaset T300 PRO Gigaset T500 PRO via the web browser it must be enabled to accept cookies and popups and JavaScript must be enabled ...

Page 15: ...t open the individual setting tabs The following chapter describes their function in order of appearance in the menu bar For creating and editing user groups For defining and editing groups For autoprovisioning and integrating phones and ATA adapters Gigaset PRO modules For setting up voicemail boxes Basic settings for managed conferences For addressbook settings For assigning numbers to users For...

Page 16: ... u The individual values must be separated by commas and not by semi colons u The file should be saved in UTF 8 format The fields in the import file Important The number of user accounts is limited by the number of user licenses If you have user licenses register these beforehand under Server in the Licenses tab Please note You should always disable the feature available in most web browsers for a...

Page 17: ...alues deviate from the standard permissions in three places This user has not been given permission to redirect calls use a voicemail box or view faxes mail Requires an eMail address as a text value password As a text value _perm permission indicates the individual user rights P 33 To accept the standard permissions leave all permission fields empty To grant a right explicitly insert 1 To deny a r...

Page 18: ...d also for eMails from the system to the user If the access data login ID password is changed the user receives an eMail message with the amended access data Fax Preferences These settings apply for the sending of Software Fax and Software Fax 2 Mail see Phone number properties P 22 using the Gigaset pro fax driver If there is nothing specified for the user here the system uses Gigaset pro FAX as ...

Page 19: ... including an external or mobile phone number Alternatively if the user has a voicemail box you can specify this as the call destination If a redirection is not activated in the Timeout tab any unanswered calls are redirected to the deposit after 30 seconds You can specify the number for this deposit in the general line configuration or alternatively during the configuration of each line you set u...

Page 20: ...es assigned to him Click on S Add Phone or S to open the selection of available phones After making your selection all the user s phone numbers will be active for this device Active In the list of devices you can activate or deactivate the individual phone numbers for each phone This means that for example one phone is only available for internal calls and a second for external calls This restrict...

Page 21: ...phones If the user is assigned several external phone numbers you can choose the number to be displayed to call participants from the Display Number selection menu The default setting is the number display withheld i e the call participant will see the call as anonymous or unknown on the display Please note If a user logs off from the phone using M N login ID it is no longer assigned to him unless...

Page 22: ...andard Call for each phone number can be changed by selecting this option Phone number properties Conference Room Reserves the number permanently as a conference room This option is independent of any planned conference see Conference P 50 Conferences held on this number cannot be managed or followed in the web browser in contrast to the planned conferences Software Fax 2 Mail Denotes this number ...

Page 23: ...o be used should be selected in the Phones tab in user settings By default all the user s phone numbers will be included in the iFMC Call delay It is therefore possible for a call to be accepted on the system phone for a correspondingly high number of seconds before the parallel call is started Include group calls As a result of this option additional calls are directed to the user groups via iFMC...

Page 24: ...inistration fm 19 03 2012 Version 2 06 08 2010 To use iFMC only at certain times use the Period tab for the applicable iFMC configuration Here you can create any schedules for weekdays and times of day Using the control box under Active each iFMC can be switched off irrespective of time ...

Page 25: ...he user interface but also on the phone s keys The configuration and use of the keys in the interface exist irrespective of the user s phone model The transfer of key assignment to the phone is carried out as an option when saving or accepting the configuration However this depends on the phone model or if the user has been assigned a device which is suitable for the transfer and use of the Gigase...

Page 26: ...window for u Telephony available incoming call busy u Redirections u DND u Chat with presence message If several entries are selected press and hold Ctrl or shift key a busy lamp field key is created for each selected user The busy lamp field keys are also available in the call manager Please note The selection of the function types depends on the user s rights so for example only administrators c...

Page 27: ...al redirections u Redirection Single Conditional redirections when busy or for timeout are not affected by this setting This setting also contains redirections for group phone numbers The destination for the redirections should already have been defined in the redirections function window If no redirection destination has been defined for one or more phone numbers calls will be directed to the voi...

Page 28: ...r different phone numbers If no redirection destination has been defined for one or more phone numbers calls will be directed to the voicemail box If you do not have a voicemail box the redirections will not be activated and an error message will be displayed Logging on off with groups Using the Group Log On Off key you can log on to and off from groups to which you belong The key can apply for on...

Page 29: ...ck function Thekeyflashesifthepartnerstationforacallisbusy Theusercannow evenifhehasalready hungup activateCallCompletiononBusybypressingthekey Thekeylightsupandsignals that Call Completion on Busy is active The PBX now checks at 10 second intervals whether the call destination is available If after five attempts the destination is still not available an attempt is made every 20 seconds for up to ...

Page 30: ...themselves For this the users must however also have keys with the appropriate orbit numbers Signalling Meaning Action when pressed Off Call Completion on Busy is inactive No action Flashing Activation of Call Completion on Busy is possible Call Completion on Busy is activated On Call Completion on Busy is active Call Completion on Busy is deactivated Signalling Meaning Action when pressed Off Hol...

Page 31: ...e highlighted by dragging the mouse over the relevant keys while keeping the left mouse button pressed The area is highlighted in orange when dragging The highlighted keys can then be pushed on the contact surfaces on the left using drag and drop and arranged In the same way complete columns can also be swapped with each other using their contact surfaces above the column headings Remove the highl...

Page 32: ...sferred can be switched off in the Window tab for user settings In this case the keys are not transferred to the device Key labels for phones Using the F option menu in the key window you have the option of creating a PDF file for labelling the function keys in a suitable arrangement and size and then to print it There are add ons available for Gigaset DE410 IP PRO Gigaset DE700 IP PRO and Gigaset...

Page 33: ...provided even though authorisation is missing Likewise the withdrawal of the call manager only affects its availability in the user interface e g via the call menu button The ability to make and receive calls is not restricted by this Automatic assignment of rights for new user accounts Please note The authorisations for Instant Messaging and Remote Connect are not implemented All users are able t...

Page 34: ...oups window Example A group called Sales is created to improve customer orientation This group is assigned the internal phone number 30 and the external connection number 20123746 A call to this number is indicated on the phones belonging to those members logged in to the group Any of these users can accept the call Important In contrast to a user password a group requires an identification number...

Page 35: ...ged in group members Ring All Group the following options are available Broadcast Similar to an announcement i e without having to actively accept the call all members will receive the call via the phone loudspeaker function only available on phone models supporting auto answer Call Hunting The call is directed to only one group member If the callis not accepted within 15 seconds the next member s...

Page 36: ...is a chat group or not has no effect on its call properties ringing strategy or on the XMPP access of individual members and their availability in chat User assignment Click on Sor SAdd Person You can search for local users or users from other PBXs in an interconnection using the search list view You can set the availability of the members via the group s phone number s by activating the checkbox ...

Page 37: ...the number to be displayed the list will be spread over several pages The list contains the following information and options for each phone u State whether the device is registered on the PBX u Device Type u Device Name Name of the access SIP account to register a phone to the PBX u IP address A single mouse click on an address marked in bold opens the web interface if available for the correspon...

Page 38: ...e basic function settings Create your own configuration for this type of device see Defining new device types P 40 Enter a name and password in the Telephone name and Password fields for the end device These two entries in conjunction with the server IP address from the SIP account Click on Save to complete the manual configuration of a new phone Assign the phone to a user This will then show the ...

Page 39: ...e s primary line as Gigaset T300 PRO Gigaset T500 PRO only overwrites this line If the SIP account is located on another line Gigaset T300 PRO Gigaset T500 PRO will create an additional account on Line 1 Fax functionality This must be specified via Functionality for ATA adapters used to connect fax machines Advanced settings Important When operating external phones several ports in the firewall th...

Page 40: ...35 ms HD voice The broadband codec G 722 High Definition Voice with its frequency range of 50 to 7000 Hz at a low transmission rate 64 kbit s offers a much higher voice quality than G 711 To preferentially use this codec enter it as the first value in the codec field followed by alternative codecs Example g722 alaw ulaw Video telephony To use a device for video telephony you will also require the ...

Page 41: ...out subnet masks under permit and deny you can enter a single subnet mask e g 255 255 255 0 for both fields nat yes If the phone is located outside of the LAN firewall or no default value canreinvite yes provides clients with the option to exchange data directly without server involvement after establishing a connection As several hardware components malfunction with this setting the default value...

Page 42: ... T300 PRO Gigaset T500 PRO will attempt to forward incoming calls for a client still to be registered to this IP address rtptimeout Number of seconds after which a connection is automatically terminated after data traffic inactivity RTP This is advisable e g when a subscriber forgets to replace the receiver rtpholdtimeout If rtptimeout does not respond during a call then specify the maximum number...

Page 43: ...fic numbers Call Through Connecting external calls via Gigaset T300 PRO Gigaset T500 PRO to other external phone numbers This will incur fewer costs for the caller e g a field worker using a mobile phone as he will only be charged for the connection to Gigaset T300 PRO Gigaset T500 PRO Personal secretary Redirecting various callers groups to two separate target numbers Single stage IVR Configurati...

Page 44: ... T500 PRO Log file This section is used to display log entries for the respective module configuration The scope and level of the log file is specified directly in the module on which the configuration is based This log file cannot be changed here and varies considerably from module to module some modules do not have any protocol features Thelog levels inthe selection menuaresorted inascendinghier...

Page 45: ...ion order domain is used to control this Here you can specify the sequence of the various call processing subtype modules according to which the module configurations should process call connections You can change the sequence using the arrow keys or drag drop The execution lists only contain the relevant module configurations This means that you do nothavetoaddtheseyourselforputtheminasequence If...

Page 46: ...an error in the module The error message is shown by moving the mouse over the status Name Name the module Version Vendor The name of the module creator u The module is protected by its own password can not be edited copied or downloaded Click on this icon to enter the password v The password protection is temporarily deactivated This module can be edited copied and downloaded duringthe current Gi...

Page 47: ...oicemail box are already assigned Configuring and editing voicemail boxes Voicemail Settings If you activate the No recording option callers are not able to leave voicemails on this box Only the introductory announcement is played If the voice recording is not deactivated the recording length can be adapted The default setting is 30 minutes This is also the maximum recording time for each voicemai...

Page 48: ...wn preferences Select Manage Announcements You will see the list of available announcements You can open the dialogue window for recording new texts with the New Announcement button First select a name for the new text Select the phone with which you wish to record the announcement and click on Record The telephone rings and you can hear a spoken instruction Speak the new announcement text and the...

Page 49: ... the new text Activate the Upload announcement option Click on Browse and select the file you need on the PC Select Upload If the file has been loaded successfully the file name will be displayed Then click on Save in the dialogue window to save the new announcement on the Gigaset T300 PRO Gigaset T500 PRO If you wish to change the announcement click on H and repeat the recording process Please no...

Page 50: ...l in to the conference The Server Address for Web Link specifies an internal or external IP address that is inserted into the eMail as a web link By going to this address participants can fully participate in the conference in the web browser The invitation text available is a general template and should be modified when planning and setting up individual conferences There are Template Variables a...

Page 51: ...f the conference is changed u As a reminder 15 minutes before the start of the conference u As an invitation to the next appointment in the case of a repeat conference in each case at the end of a conference appointment Important In the case of changes to conference administration e g assigning new phone numbers the participants of already planned conferences will not be notified by eMail In these...

Page 52: ...list which he can use to change between the individual directories The layout of the addressbook view and the view of the individual contact data records is configured in the Layout tab The layout of the addressbook is already set up but can be modified here to suit the user s needs However the layout for LDAP folders must be set up first Connection to the LDAP server To establish a connection to ...

Page 53: ...O uses name resolution i e to assign names to phone numbers with the phone numbers saved here If one of these fields is removed from the view e g mobile the corresponding name cannot be shown in the call lists or the call manager Configuring the contact view The blocks created here are used for the contact view similar to an index card All detail fields defined in the blocks are visible to the use...

Page 54: ...block s right hand column In the Displayname column select the column for the input field By selecting the Fieldname column you are assigning the value you require to the field Example The entries in the Contact block should contain the position of the person within the company alongside the company s name Add a row to the block as described above and select the entry Job Title below Displayname F...

Page 55: ...nfigurations To change a list entry double click on it or click on H The Phone Numbers tab for the relevant user or group account or module configuration opens and the mapping can be modified Lines General The general settings affecting all lines in the first tab are described in Chapter Initial configuration in Step 2 Configuring the lines P 12 The following sections describe setting up individua...

Page 56: ...can be applied in many cases Of course the host field is important for the provider address The meaning of the individual fields Please note Analogue and ISDN connections are only possible if you install an analogue and or ISDN card in your Gigaset T300 PRO Gigaset T500 PRO You can obtain these cards from Gigaset Communications Third party cards may not be supported or only in part If there are no...

Page 57: ...as deny Is the opposite of permit and excludes the IP addresses specified here nat no is the default value yes if the provider s VoIP server see address in host is not directly contactable but the address is affected by NAT disallow It is advisable to prohibit all codecs by specifying all and explicitly allow the codecs of your choice by specifying these in the allow field These must be entered as...

Page 58: ...figured connections are highlighted in yellow This can occur e g if a cable is disconnected u Connections that are still not configured or physically connected are indicated by dark grey u If a connection has already been assigned to a line it is greyed out and does not have a checkbox rtpholdtimeout If rtptimeout does not respond during a call then specify the maximum number of seconds for which ...

Page 59: ...59 Lines Gigaset T300 PRO Gigaset T500 PRO englisch A31008 M2212 R102 3 7619 admin_administration fm 19 03 2012 Version 2 06 08 2010 Two connections on an ISDN card can be assigned different lines ...

Page 60: ...for a connection to the telephone network u Analog Internal FXS Interface is intended for connecting analogue devices such as fax machines or phones Number range Enter the phone number s of your VoIP or ISDN provider here If the Country Code or the Area Code deviate from the general settings in the Preferences tab enter these here The Number Type selection aids the input of several phone numbers o...

Page 61: ...only digits i e single digit numbers may be entered as a prefix The displayed must be input during the dialling process at a later stage Deposit An internal number can be entered for each line as an alternative deposit for incoming calls that are not answered If Default is retainedas a setting this is assumed as a setting in the general settings No Screening The feature CLIP No Screening enables a...

Page 62: ... priority You can changes the sequence by using arrow symbols in the Position column Using S or New Emergency Telephone Code you can define any number of additional phone or special numbers Important The type of signalling depends on the respective device and or phone service provider Check with the manufacturer and your provider about the correct signalling Caution So that direct dialling to emer...

Page 63: ...g used and your provider supports this service Please note This setting is not the best option for several configured lines Use the COR Rule option instead COR Rule The routing rules specified in the Cost Optimized Routing tab are applied CID is withheld This is not the case if the routed line belongs to the phone number to be displayed or No Screening is activated for the line currently in use th...

Page 64: ...ponds to the number dialled Example Two COR rules have been defined the first for the number range 0123 the second for the range 01234 The number 0123456 has just been dialled for an outgoing call This activates the second COR rule number range 01234 as 01234 has a longer matching sequence of digits with 0123456 than the 0123 of the first COR rule Each COR rule applies within a specific timeframe ...

Page 65: ...election call by call can be specified for each line These then prefix the actual phone number when a connection is being established Example The number 01234567 is dialled Call by call 01019 has been entered for the corresponding line the Gigaset T300 PRO Gigaset T500 PRO thus dials 0101901234567 To use the COR rule in another timeframe simply click on S or New Time Frame Important Call by call n...

Page 66: ...to update to the latest version without possibly have to install several updates one after another During the update process the system s data is backed up If an error should occur during the update you can restore the current system status without losing any data Depending on the scope of the update the process can last several minutes On completion your Gigaset T300 PRO Gigaset T500 PRO PBX is r...

Page 67: ...iles to Gigaset Support Time and date NTP server NTP Network Time Protocol is used for synchronising the system time of a computer with an NTP server Depending on whether the server is inside or outside the actual network it can set the computer time with an accuracy of between 10 ms and 20 s The dropdown menu contains a list of NTP servers on the Internet However a different server address can be...

Page 68: ...r you must activate the NAT checkbox NAT Network Address Translation masks the individual internal IP addresses to the outside to the Internet using one or more public IP addresses Port masquerading as this is known is also frequently used to replace the port numbers during data transfer The NAT settings must be considered when the Gigaset T300 PRO Gigaset T500 PRO server is linked via a provider ...

Page 69: ...e the addresses for the gateway and DNS server you must ensure the DHCP setting is static for the Network Adapter The Gateway IP is the IP address for the interface between your network and the Internet The Hostname is the computer name of the server that should be unique within the network The function of DNS servers Domain Name Service is to determine IP addresses from web addresses e g www giga...

Page 70: ... integrated SMTP server You can specify an alternative Sender Email Address This is shown as sender as From and Return path in the mail header once the message is sent The recipient of system eMails can thus reply to an existing address Configuration external mail server SMTPServer The address of the SMTP server is available from your eMail provider or from your network administrator if you are us...

Page 71: ...cessary changes Web server As a default HTTPS Service is already activated alongside HTTP for the Gigaset T300 PRO Gigaset T500 PRO web server Both services are available on the standard port numbers which you can freely change The Force redirect to HTTPS option enables access to the Gigaset T300 PRO Gigaset T500 PRO web user interface via HTTPS only HTTPS and server certificate HTTPS HypertextTra...

Page 72: ...te authority The authority checks the request and returns the signed certificate via eMail Importing a certificate Import Certificate Response opens a new window with two text fields Copy and paste the signed CA certificate into the upper field and copy and paste the root CA certificate into the lower text field Backup Standard data backup Gigaset T300 PRO Gigaset T500 PRO automatically creates a ...

Page 73: ...e Protocol tab if the back up routine is saved as a new configuration see Step 4 Finish backup With Start you must specify the time for the first execution The time specified will be used for all subsequent backups Step 2 Choose backup details Abasic data backup comprises core data such as users groups andconfiguration settings In addition voicemails personally created announcements and the so cal...

Page 74: ...n can be copied for saving whereupon you can add additional medium types The options USB and SD Card relate to storage locations connected to the server The Send via E Mail option has the backup file sent as an eMail attachment to the address specified After saving the backup configuration in Step 4 the maximum file size of the attachment can be specified If the specified size is exceeded an eMail...

Page 75: ...P address of the file server without specifying the protocol Enter the complete directory path in Share without the server address Step 4 Finish backup This starts the data backup and a progress bar for the process is opened If the process reaches 100 then the data backup has been completed successfully Please note If the preferences have been adopted it does not mean they have been saved permanen...

Page 76: ...ecent file is already highlighted The name indicates whether the backup has been created as part of the daily routine Default or a self created backup To use a backup on the local computer select Upload a backup file for recovery After selecting the backup file all important related details are listed in the next step Important When importing the data records there isno comparison between existing...

Page 77: ...tine can be started via Execute The setting options for the individual backups can be found in the detailed view by clicking on K The options in the first three tabs correspond to the steps for creating backups see Creating a new backup P 73 You can make extended settings in the Location tab In the Limited to column you can specify the maximum number of backup files to be saved on data carriers If...

Page 78: ...nd to send the error reports via eMail mailto support pro gigaset com Selecting the log file Here you can view various log files and configure the scope of storage By selecting Level you can specify the level of errors messages that should be stored in each respective file The log levels in the selection menu are sorted in descending hierarchical order This means that each higher level also contai...

Page 79: ...ce in the License Data form fill in the mandatory fields and click on Register If you have a additional user licences repeat the above process to register the license key for the user license Licensed Users shows the maximum number of user accounts available for your license Still available shows the number of user accounts not yet used Please note The number of licensed users always relates to us...

Page 80: ...hecallsandthetimeframeandthenclickonExport Thesecanthenbeprocessedusing an external application such as MS Office Excel and used for billing purposes Statistics The visual display of the call detail record can be influenced by various parameters This enables you to create views for each user and every group during timeframes of your choice Apart from the number and duration of calls the type selec...

Page 81: ...t the fax journal the send information of all fax messages sent via the system is gathered This also applies for faxes that have already been deleted from the fax list in the user interface The following information is exported for each fax Date Time Length of transfer Users Sender name if available Sender number Recipient s number Number of pages sent total Send result ...

Page 82: ...at prefixes the internal phone numbers of the PBX within the group The purpose of this is to avoid overlaps in internal phone number ranges Example Two PBXs A and B both have internal numbers from 10 to 99 PBX A is given the prefix 3 and PBX B 4 If a user from PBX A calls the user with the phone number 10 on PBX B using a function key the system automatically predials the prefix 4 meaning that 410...

Page 83: ...e web user interface of the other Gigaset T300 PRO Gigaset T500 PRO PBX open the administration pane and select Interconnection from the menu Enter the Name and Prefix of the location Then click on the Connect now button in the Group details pane and upload the group certificate from the hard drive to the server Save it to connect the PBX to the group The PBX is immediately shown as being online i...

Page 84: ... will then be checked which number range which rule corresponds best to the phone number dialled Example Routing rules have been defined for the number ranges 01 and 012 respectively An outgoing call is instigated for the number 012 5656 The call will be set up via the routing for the number range 012 as this has a longer matching digit sequence than the rule for the 01 number range Itisimportant ...

Page 85: ...e information can be released individually for each user and group account To change the standard release settings for all locations click on H Using the Default setting for new users Groups you can specify whether future information from users and groups newly created at this location is automatically accessible After the standard settings have been saved all settings for each individual location...

Page 86: ...ttacking clients Resulting from this the system can automatically place the affected IP addresses in a whitelist or block them in a blacklist P 87 Preferences Guidelines for SIP passwords To prevent unauthorised access via phone accounts SIP accounts there are two complexity guidelines for their passwords The selected guideline is used in the autoprovisioning of phones and when generating random p...

Page 87: ... makes the next autoprovisioning request Call screening The PBX operates an automatic background service to detect network attacks using SIP requests Attackers may try to gain access to a PBX phone account using a large number of requests brute force attacks The filter service detects these attack attempts and prevents them Automatic addition to blacklist and whitelist With this requests from atta...

Page 88: ...ck on S or on Add Music On Hold In Settings specify the name of the music on hold and click on Apply Go to the Music tab to upload the sound file s of your choice for music on hold on to the server The system regards music on hold with several music files as a single entity Thus when you click Listen to listen to one of the files all files in the loop are played one after the other just as the cal...

Page 89: ... the macro deviating from the official writing convention is in the following format macro XMPP XMPP Extensible Messaging and Presence Protocol is an XML based standard protocol for instant messaging voice services and intra platform exchange of data It stems from XMPP from the messaging protocol Jabber whose core it represents Both terms are used frequently synonymously Every Gigaset T300 PRO Gig...

Page 90: ...ts instant messaging programmes theGigasetT300PRO GigasetT500PROclientsandseveralGigasetT300PRO GigasetT500 PRO integrations are connected The field is automatically filled in by the system u Either with the external IP address if an external IP address has been identified u Or with the internal IP address However the Domain can be entered manually u If for example only clients in the local networ...

Page 91: ...Gigaset T300 PRO Gigaset T500 PRO is generally performed on a non customized system i e all partitions to be used for Gigaset T300 PRO Gigaset T500 PRO are automatically deleted in full during the reset It is not possible to install to available systems at the same time u The computer should already be connected with the local network and or Internet via a network card u If you would like to use I...

Page 92: ... language setting for the operating system at this point This language is then used as you progress through the installation process and in future system messages and server console outputs The language setting for the Gigaset T300 PRO Gigaset T500 PRO is made at a later stage and is not affected by this setting Selecting the keyboard layout Selecting the keyboard layout is particularly important ...

Page 93: ...2 Version 2 06 08 2010 Settings for automatic partitioning You have three options for automatic partitioning u Remove all Linux partitions on this system u Remove all partitions on this system u Keep all partitions and use existing free space The hard disk to be used for automatic partitioning is also selected at this point ...

Page 94: ...om the suggested partitioning process should only occur where specifically specified in your configuration For all normal Gigaset T300 PRO Gigaset T500 PRO installations we recommend following the recommended partitioning process Caution During the partitioning process all data found in each partition is permanently deleted If a pre used hard disk is selected any data on the hard disk must be save...

Page 95: ...another partition present in addition to the partition suggested for Gigaset T300 PRO Gigaset T500 PRO and you would like to start an operating system using this partition select the option Standard from the list for this partition If the operating system is not listed select Add and specify the location of the system Extended boot loader options The boot loader is installed in the master boot rec...

Page 96: ... assign an IP address and subnet mask to the individual network cards if the computer is not connected to a DHCP server or if automatic assignment of a network address is not required When manually entering the computer name the gateway and various DNS server settings must also be configured The gateway specifies the IP address of the computer or router which in principle acts as an interface betw...

Page 97: ...f a Linux system is always automatically given the user name root The password must contain at least six characters As you enter the password it will not appear on the screen You must enter the password twice If the two entries do not correspond the installation program will request that you re enter the password You should always choose a secure password A secure password is made up of numbers an...

Page 98: ...the installation process Click on Next to confirm the start process and install the system on the hard disk After restarting the system a full installation protocol can be viewed in the file root install log Please note The console command for opening the installation protocol and or the kickstart file is less root install log or less root anaconda ks cfg ...

Page 99: ...set T300 PRO Gigaset T500 PRO server into the web browser s address bar The IP address is shown on the start display The start display After restarting the server the start display appears showing the IP address of your Gigaset T300 PRO Gigaset T500 PRO device To log into the system press Alt F2 Click on OK to open the diagnostic and admin menus In the diagnostic menu you are supplied with general...

Page 100: ... the start button on the front side of the device three times within 30 seconds This method prevents an unintentional deactivation of the PBX HD monitoring HDmonitoringisanindependentapplicationthatrunsinthebackgroundtocheckthespace available on the hard disk If the space available should fall below the minimum of 512 MB the Administrator20 will automatically receive an eMail with an appropriate w...

Page 101: ...t of the phone MO Logging all users out of the phone N Internal phone number Picking up a call for the user with this phone number call grabbing N Randomly picking up a call call grabbing O ID for a voicemail box Checking a voicemail box digit Establishing a call via a line with corresponding line prefix Call2Go Placing the call on the user s other phones Recording the call and sending as a voicem...

Page 102: ...lback on busy QMQ Deactivating callback on busy QN 00 to 99 Holding space ID Parking a call on hold in a holding space or collecting it from the holding space QO Activating DND for all phones QOQ Deactivating DND for all phones Calling up voice menu for control options Activating and deactivating mute microphone 2 Asking to speak if muted by the moderator 3 Moderator Blocking and unblocking confer...

Page 103: ...t sharing in network and firewall configurations Port number For protocol Is used for 80 TCP HTTP 443 TCP HTTPS 5060 UDP SIP 10000 20000 UDP RTP 123 UDP or if necessary TCP NTP if this is to be used to control the system time 5222 TCP XMPP with TLS 5223 TCP XMPP with SSL 3090 TCP und UDP JMS for setting up and using an interconnection ...

Page 104: ...field 26 CCBS 29 direct dial 27 DND 29 logging on off with groups 28 park and orbit 30 redirection 27 transferring assignment to phone 32 Function keys 25 G G 711 40 G 729 40 Group 34 call properties 35 Group assignment of a user account 32 H h263 40 h263p 40 Hard disk automatic partitioning 94 formatting 92 manual partitioning 94 I iFMC 23 Import file for user accounts 16 Installation 91 selectin...

Page 105: ...ternal 12 Phone number properties 22 Prefix 13 19 Primary phone 20 R Recovery version 91 Redirect 27 Redirection rules 19 Resetting the system 91 prerequisites 91 Ringing strategy for groups 35 S Selecting the time zone 97 Speed dial 27 Start display 99 T Telephone configuring 8 U UI elements 6 User administration 16 features 13 importing 16 User account assigning phone number 21 assigning user ri...

Page 106: ...Gigaset T300 PRO Gigaset T500 PRO englisch A31008 M2212 R102 3 7619 Cover_back fm 19 03 2012 A31008 M2212 R102 3 7619 ...

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