Gigabyte G-MAX N411 User Manual Download Page 99 | Manualshive

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8 Troubleshooting

87

8 Troubleshooting

T

his chapter instructs you on how

to deal with common system
problems. Read it before calling a
technician if a problem occurs.
Solutions to more serious problems
require opening up your notebook
computer G-MAX N411.

Do not attempt to open and service
your notebook computer G-MAX
N411 by yourself. Contact your
dealer or an authorized service
center for assistance.

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Summary of Contents for G-MAX N411

Page 1: ...any means electronic mechanical photocopy recording or otherwise without prior written consent Trademarks Product names used herein are for identification purposes only and may be the trademarks of th...

Page 2: ...ents Use only the AC adapter and batteries that are approved for use with your notebook Use of another type of battery or AC adapter may risk fire or explosion Danger of explosion if battery is incorr...

Page 3: ...the connector keep it evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Before you clean your notebook tur...

Page 4: ...radio TV technician for help All external cables connecting to this basic unit must be shielded For cables connecting to PC cards see the option manual or installation instructions Modifications The...

Page 5: ...2 Limits for harmonic current emissions Equipment input current up to and including 16 A per phase EN 61000 3 3 Electromagnetic compatibility EMC Part 3 Limits Section 3 Limitation of voltage fluctua...

Page 6: ...with it Connection of a modem to the PSTN by any other means will invalidate the approval There is no guarantee of correct working in all circumstances Any difficulties should be referred to your supp...

Page 7: ...certain U S patents and other intellectual rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation an...

Page 8: ...G MAXTM N411 User s Manual viii...

Page 9: ...11 incorporates the strongest features which integrate the latest technologies available in the notebook industry Your new notebook computer G MAX N411 not only drives today multimedia applications bu...

Page 10: ...G MAXTM N411 User s Manual x...

Page 11: ...on on your notebook computer G MAX N411 features Chapter 2 Provides step by step instructions to help you begin using your notebook computer G MAX N411 as quickly as possible Chapter 3 Describes how t...

Page 12: ...er Side 16 1 5 Your Notebook Computer G MAX N411 Accessories 17 1 6 Notebook Computer G MAX N411 Options 17 2 How to Start 19 2 1 Using the Battery Pack 20 Extending Battery Life 23 2 2 Connecting the...

Page 13: ...the Boot Setup 57 4 6 How to Exit the Setup Program 58 4 7 How to Upgrade the BIOS 59 5 Connecting to Peripherals 63 5 1 Using the USB Port 64 5 2 Using an External Monitor Port 64 5 3 Using the IEEE...

Page 14: ...d Questions 88 Appendix A System Information 91 System Specification 92 Processor Unit 92 System Memory 92 LCD Display 92 VGA System 92 Disk Drives 93 Audio System 93 TouchPad 93 Keyboard 93 Flash BIO...

Page 15: ...mputer G MAX N411 makes a natural entertainment companion With leap of technology and compact your notebook computer G MAX N411 runs on a whole wide range of general business personal productivity ent...

Page 16: ...alized design for power saving feature with adequate speed You can get the same powerful performance as high speed Intel Pentium 4 yet without consuming so much energy Processing Unit Your notebook co...

Page 17: ...IOS allows you to easily upgrade the System BIOS using the Phoenix Flash utility program Power and System Management Integrated SMM System Management Mode on system chipset that shuts down components...

Page 18: ...dows XP Utility Power DVD Easy CD Creator CD OS Manual User s Manual Quick Start Guide Guarantee Card Mouse Phone Cord Depending on the configuration of your notebook computer G MAX N411 you may also...

Page 19: ...ok computer G MAX N411 comes with a color LCD that you can adjust for a comfortable viewing position The LCD is a 14 TFT color LCD with 1280x768 WXGA Extended Graphics Array resolution panels The feat...

Page 20: ...dia presentations or listening pleasure Touchpad Pointing Device Microsoft PS 2 mouse compatible with two select buttons including two Touchpad click buttons These two buttons array below the Touchpad...

Page 21: ...otebook computer G MAX N411 and that it is ready for use Lights orange This means that your notebook computer G MAX N411 is in Suspend mode Steady Off not visible This means that your system is either...

Page 22: ...stem is accessing the Hard Disk drive Wireless LAN Access Indicator When lights blinking orange indicate that the system is accessing or retrieving data by wireless device Num Lock Indicator When LED...

Page 23: ...ure allows you to listen to CDs and MP3s on an optical drive hard drive or USB drive without powering up your notebook computer G MAX N411 See QuickOn Music Control Keys in Chapter 3 2 Control Keys fo...

Page 24: ...rnal monitor Port Replicator Connector The Port Replicator connector extends the functionality of your notebook computer G MAX N411 by providing ports to connect PS 2 devices an external monitor a ser...

Page 25: ...11 to an immovable object through an optional security cable as below Modem RJ 11 Port A 56K internal fax data modem is installed It keeps you connected to the outside world through networks IEEE 1394...

Page 26: ...he Right Side The right side of your notebook computer G MAX N411 offers the features shown in the following figure Optional Disk Drive Allows you to load and start programs from a compact disc CD or...

Page 27: ...G MAX N411 and flash compatible devices such as digital cameras MP3 Player mobile phones and PDAs USB Port V2 0 The Universal Serial Bus USB port allows you to connect up to 127 USB equipped peripher...

Page 28: ...slot One slot is empty for upgrade usage Hard Disk Compartment Open this cover of this compartment to replace with other Hard Disk Drive We recommend you to replace it in your local Gigabyte Service C...

Page 29: ...d on Battery Pack Aside from the AC adapter your notebook computer G MAX N411 can also be powered through the internal battery pack The battery pack uses rechargeable Lithium Ion Li Ion battery cells...

Page 30: ...G MAXTM N411 User s Manual 18...

Page 31: ...cribes the installation steps you should follow to get your notebook computer G MAX N411 up and running as quickly as possible Contact your dealer if they have pre installed all the needed drivers to...

Page 32: ...out an external power source When you connect the AC power adapter the battery immediately starts to recharge Quick battery charging time is 2 5 hours for Lithium Ion Li Ion battery pack when your com...

Page 33: ...G MAX N411 until you have connected to the AC adapter or installed a charged battery To replace the battery pack refer to the previous sections on Installing the Battery Pack and Removing the Battery...

Page 34: ...matically align with the connector 6 Press the battery in until the battery release latches snap into place 7 Plug in the AC adapter and press the resume suspend power on button If the Lithium Ion bat...

Page 35: ...in Windows 2 2 Connecting the AC Power Source The AC adapter provides external power source to your notebook computer G MAX N411 and charges the internal battery pack at the same time The AC adapter...

Page 36: ...supply and prevents any data loss incurring from sudden power breakdown y For the power supply of this equipment an approved power cord has to be used y Make sure the socket and any extension cord s...

Page 37: ...n the screen and may generate short beep sound as well After the test the screen will also display a message press F2 to enter SETUP You don t need to run this program at the moment as your dealer alr...

Page 38: ...wing pleasure The Brightness hot key control adjusts the brightness on the LCD The brightness hot key control will not set the LCD completely dark or bright it provides sufficient lighting to the LCD...

Page 39: ...ce drivers for using the built in devices of your notebook computer G MAX N411 Before installing the drivers check with your dealer first if they have already installed all the drivers along with the...

Page 40: ...rams and shutdown the operating system After turning off your notebook computer G MAX N411 make it a habit to leave the LCD panel open for a while whenever used for an extended period of time This all...

Page 41: ...use in your day to day computer work If you are new to computers and to your operating system you also need to read the manual for the operating system on how to work with your notebook computer G MA...

Page 42: ...ating system already installed in your notebook computer G MAX N411 then you would be up and running after you power on your notebook computer G MAX N411 and boot up the system Check your operating sy...

Page 43: ...ning Windows keys Use the following two keys to facilitate your work Start Menu key Displays the Start menu Shortcut Application key Provides quick access to shortcut menus This key acts like a right...

Page 44: ...our specific usage Break Pause Pause key Press this key to temporarily halt execution of a command Pressing any other key to resume execution of a command Fn Break Pause Fn Break key Press this key to...

Page 45: ...on the right This key works much the same as in ordinary typewriter Ctrl Ctrl key Known as the Control key Used in most application program in combination with other keys to execute a certain command...

Page 46: ...o the right one space at a time Screen Control Keys Keypad Function Description Home Fn Fn Home key Moves the cursor to the beginning of a screen or line PgUp Fn Fn PgUp key Moves the cursor up one sc...

Page 47: ...es are wireless enable Bluetooth enable wireless and Bluetooth enable and wireless and Bluetooth disable F3 Changes your selection of where to send your display video Each time you press the combinati...

Page 48: ...your optical drive Stops audio playback F11 Jumps back to the previous file Skips to the beginning of the previous track F12 Skips ahead to the next file Skips ahead to the next track Control Keys Qu...

Page 49: ...pace Toggles between playing and pausing audio playback Same as F9 S Stops audio playback Same as F10 Increases volume Decrease volume Skips ahead to the next track Skips to the beginning of the previ...

Page 50: ...how it functions To access these options locate the Control Panel and double click on the Mouse icon The options let you control the size and color of the cursor cursor speed the accepted double clic...

Page 51: ...wn the screen just slide up or down the scroll button to move the screen up or down Avoid spilling any liquid on the TouchPad surface and always keep the TouchPad surface and pointing finger dry from...

Page 52: ...to 32 bit true color You can use the Fn F10 hot key to switch the display between LCD only CRT only or both LCD and CRT display Changing the Display Properties under Windows To change the display prop...

Page 53: ...function in Control Panel of Windows The definitions of power management mode are depicted as follows Full On Mode No device in the system is executed in power management the system can respond to all...

Page 54: ...ible at all the power is off or your notebook computer G MAX N411 is in Hibernation Save to Disk mode The Suspend or Hibernation Save to Disk mode should not be used with certain PC Cards Check your P...

Page 55: ...nternal hard disk is normally assigned as Drive C after formatting Sometimes divided into two partitions adding a Drive D Since your notebook computer G MAX 411 supports different hard disk capacities...

Page 56: ...vie will substantially reduce the battery life if no other power source is attached You should periodically check updated drivers The DVD player is set to play DVD titles with region code number 1 whi...

Page 57: ...e disc 3 To remove the disc press on the center spindle and pull up the disc from the side until the disc snaps out of the spindle lock If the eject function is disabled by software or a power failure...

Page 58: ...the toolbar that appears click the Properties button the fourth button from the left with the image of a wrench 3 On the Properties window select the Dolby Headphone tab 4 To enable Dolby Headphone ch...

Page 59: ...disk drive configuration and password setup This information is then stored in the CMOS RAM and will remain permanent unless you change it again This chapter discusses on how you will activate the BI...

Page 60: ...e 1 If you have previously formatted your hard disc with other partition manager or any similar utilities your hard disc will not be recovered to its original state by using Xpress Recovery 2 System d...

Page 61: ...will scan your system automatically and back up data as a backup image in your hard driver Recover button This function will recover your system to factory default or the backup image as you desired...

Page 62: ...ff or reset the system Whenever you turn on the computer the system will read the settings stored in the CMOS RAM and compare them to the equipment check conducted during the Power On Self Test POST I...

Page 63: ...own screen Parameters The left side of the screen This area lists the parameters and their current settings Key Status Bar The bottom part of the screen These lines display the keys available to move...

Page 64: ...on during the Power On Self Test POST System Time Allows you to change the system time using the hour minute second format of your notebook computer G MAX N411 Enter the current time for reach field a...

Page 65: ...dited Video Memory Lets you specify the shared memory pre allocated for frame buffer as 8MB 16MB or 32MB The default value is 8MB Quiet Boot Mode Lets you specify your boot screen is quiet Logo screen...

Page 66: ...e BIOS during Power On Self Test POST Extended Memory This field reports the amount of extended memory found by the BIOS during Power On Self Test POST Serial Num This field displays the serial number...

Page 67: ...e to Auto Enable or Disable y Mode Lets you specify the using status of Parallel Port by specifying the value to Output only Bi directional EPP or ECP y PXE Lan boot Lets you activate or inactivate th...

Page 68: ...oot the system or resume from suspend mode But if the Write Protect is set in the Fixed disk boot sector field you should enter a supervisor password to access the fixed disk when boot the system or r...

Page 69: ...u boot your notebook computer G MAX N411 4 5 Using the Boot Setup This item allows you to set the search drive sequence where the system will try to boot up first To select the boot device you can use...

Page 70: ...BIOS setup program and exit from the system setup program Exit Discarding Changes Allows you to discard all changes made while running the BIOS setup program and exit from the system setup program Lo...

Page 71: ...On the DOS prompt type the following command A Phlash016 XXXXXX ROM BIOS filename allb c or A XXXXXX BAT Batch file for BIOS file 4 The system is now automatically running the BIOS upgrade 5 The syst...

Page 72: ...ation you desired Backup BIOS and Flash BIOS with new settings will erase all the settings you previously made Specify the location of your backup file and your new BIOS file Click Flash BIOS when you...

Page 73: ...tion will be shown in the pop up window Please do not interrupt the process of the execution for the program to be properly executed 8 The system now will be shut down for the program to be successful...

Page 74: ...G MAXTM N411 User s Manual 62...

Page 75: ...you attach peripheral devices to your notebook computer G MAX N411 You can attach a printer or mouse connect an external monitor and keyboard or any other peripheral device You will learn how to use...

Page 76: ...ay need to disable other ports in order to release system resource for the USB port 5 2 Using an External Monitor Port Your notebook computer G MAX N411 has a 15 pin Monitor port for supporting any ex...

Page 77: ...digital video clips and download them directly via a super speed IEEE 1394 port at the left side of your notebook computer G MAX N411 IEEE 1394 becomes an ideal for devices that need to transfer high...

Page 78: ...5 5 Using the LAN Port Your notebook computer G MAX N411 comes with a internal 10 Base T 100 Base TX LAN module that connects your notebook computer G MAX N411 to other computers networks through a l...

Page 79: ...ironment airport major railway station etc that depends on the construction of each country In most case you probably can use it at office please consult with the network department of your company fo...

Page 80: ...s you will step to the next choice The choices are wireless enable Bluetooth enable wireless and Bluetooth enable and wireless and Bluetooth disable 1 The first time when you press F2 Fn WLAN ON Bluet...

Page 81: ...erals 69 2 The second time when you press F2 Fn WLAN OFF Bluetooth ON LED OFF Icons at the right bottom side of the screen are Note 1 Bluetooth mark is WHITE highlight means enable 2 Pro SET mark is f...

Page 82: ...l 70 3 The third time when you press F2 Fn WLAN ON Bluetooth ON LED Flashing Icons at the right bottom side of the screen are Note 1 Bluetooth mark is WHITE highlight means enable 2 Pro SET mark is NO...

Page 83: ...Peripherals 71 4 The fourth time when you press F2 Fn Both OFF LED OFF Icons at the right bottom side of the screen are Note 1 Bluetooth mark is RED highlight means disable 2 Pro SET mark is forbidde...

Page 84: ...cable in the accessories box in your notebook computer G MAX N411 shipping carton Each end of the cable has a RJ 11 connector 2 Connect one end of the cable into a standard wall outlet 3 Connect the...

Page 85: ...emory Card Depending on the type of memory card you may need to insert it into the reader conducting plate label side up or down Memory Type Insert Direction Memory Stick Pro label side down SecureDig...

Page 86: ...it comes equipped with multiple ports to which you can connect external devices including disk drives keyboards USB devices printers etc Here are the I O ports that Port Replicator has from left to r...

Page 87: ...mouse keyboard or keypad may be installed and automatically recognized by your notebook without restarting or changing setups External Monitor Port The external monitor port allows you to connect an e...

Page 88: ...devices keyboards and or speakers Refer to Chapter 5 1 for more information Internal LAN RJ 45 Port Internal LAN port connects your notebook computer G MAX N411 to other computers networks through a...

Page 89: ...escribes how to upgrade your system You can upgrade your memory size to your system for specific requirements This section provides an easy step in doing system upgrade for your notebook computer G MA...

Page 90: ...512 MB 512 MB 1024 MB Installing Memory Module Your notebook computer G MAX N411 comes with standard 512MB of synchronous DDR SDRAM You can increase system memory to a maximum of 1024 MB in the syste...

Page 91: ...and open the DIMM cover by your finger 4 Locate the memory module into the empty memory module sockets Your system comes with one memory module already installed in the socket Avoid touching the expo...

Page 92: ...ed 6 Put the DIMM door back and secure the screw on the DIMM door 7 Turn the system over To remove a memory module push the locking tabs aside from the memory module until the module pops up Then remo...

Page 93: ...nance 81 7 Cleaning Maintenance Your notebook computer G MAX N411 will serve you well if you take care of it This chapter describes some tips and notice about how to care and maintain your notebook co...

Page 94: ...ust and dirt Never place objects on top of your notebook to avoid damaging your notebook Never place your notebook on uneven surfaces Use only a power adapter approved for use with your notebook compu...

Page 95: ...r replacing batteries Do not tamper with batteries Keep them away from children Handle batteries carefully Do not try to disassemble crush puncture open drop mutilate short external contacts disposed...

Page 96: ...er open for about ten minutes while the heat disperses Make this a habit You should also enable the power management of your notebook to turn off the LCD power and display when the system is in inacti...

Page 97: ...ackup all needed files on your hard disk before traveling Recharge your battery overnight to ensure full battery power before you leave Don t forget to bring along the AC adapter and extra battery pac...

Page 98: ...G MAXTM N411 User s Manual 86...

Page 99: ...problems Read it before calling a technician if a problem occurs Solutions to more serious problems require opening up your notebook computer G MAX N411 Do not attempt to open and service your noteboo...

Page 100: ...your notebook computer G MAX N411 and to the power outlet If it is lit check the following If the Standby indicator is lit your notebook is in Standby mode Press any key or tap on the touchpad to resu...

Page 101: ...udio from my notebook computer G MAX N411 Check the following The volume may be muted In Windows look at the volume control icon on the taskbar If it is crossed out click on the icon and deselect the...

Page 102: ...r G MAX N411 s port and the corresponding port on the printer Q8 I want to set up my location to use the internal modem To properly use your communications software e g HyperTerminal you need to set u...

Page 103: ...that the information mentioned here may not be exactly the same with your notebook computer G MAX N411 as specification is subject to change without notice or modifying this manual Designed with an ad...

Page 104: ...radeable slot to maximum 1024 MB using 200 pin SODIMM 128MB 256MB and 512MB module DDR 333 SDRAM modules We recommend that you should go to your local Gigabyte Service Center for memory upgrading LCD...

Page 105: ...le support H W Audio Sound Blaster 16 compatible Built in dual speakers Audio input jacks for microphone MIC Audio output jack for external speaker or headphone Line Out Thumb wheel for volume control...

Page 106: ...i Media Card Memory Stick SD Card Wireless devices 802 11b g Wireless LAN Intel PRO Wireless network solution by Intel Centrino mobile technology AC DC Power Supply Adapter Universal auto switching 60...

Page 107: ...Service Centers 95 APPENDIX B Service Centers This appendix gives information about Service Centers of your notebook computer G MAX N411...

Page 108: ...4 9339 How to submit a question Technical Issues about using GIGABYTE products Non technical Sales and marketing issues WEB Address http www giga byte com Germany G B T TECHNOLOGY TRADING GMBH Tel 49...

Page 109: ...0900 44422983 BE Tech Support 0900 84034 Fax 31 40 290 2089 How to submit a question Technical Issues about using GIGABYTE products Non technical Sales and marketing issues WEB Address http www giga...

Page 110: ...anual 98 Poland Representative Office Of Giga Byte Technology Co Ltd POLAND How to submit a question Technical Issues about using GIGABYTE products Non technical Sales and marketing issues WEB Address...

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