Appendix A:
Troubleshooting
75
Solution 1:
Make sure that the cables are
connected tightly and to the
proper port.
Cause 2:
The printer might not be turned on
or it is off line.
Solution 2:
Turn the printer on and make sure
that is online
Cause 3:
The printer cable might be too
long.
Solution 3:
Use a Bi-directional printer cable
that is 6 feet long or shorter.
Cause 4:
The scanner cable might have been
changed.
Solution 4:
If you move your scanner to
another computer, make sure that
you use the cable that came with
your scanner.
Cause 5:
The Printer Port mode in the
BIOS might not be set up
properly.
Solution 5:
Change the Parallel Port mode in
your computer BIOS to EPP or
Bi-directional. Consult your
computer manual about how to
make changes to the BIOS.
Cause 6:
The bi-directional mode in some
printers might not work properly
when connected to the scanner.
Solution 6:
Disable the bi-directional mode for
your printer. Please consult your
printer documentation.
Cause 7:
You might need to update the
LPT.VXD file that controls the
parallel port in Windows 95/98,
Windows NT4.0 WorkStation.
Summary of Contents for VividPro II
Page 8: ...1 Chapter I Hardware Installation...
Page 13: ...6 Chapter II Software Setup...
Page 16: ...9 Chapter III Usage and Maintenance...
Page 31: ...24 Chapter IV The TWAIN Interface...
