Appendix A:
Troubleshooting
74
Symptom:
The error message the - OLE
file COMPBJ is locked and
cannot be updated- is displayed.
Cause:
Your Office short cut bar (the bar
that launches your office suite
application) is open.
Solution:
Close the Office short cut bar
before you install or use the
scanner.
Symptom:
The error message
MGXBM10.DLL id linked to
missing export PCDLIB32.DLL:
PCDSETLUT is displayed when
opening MGI Photo Suite SE
Cause:
The PCDLIB32.DLL file is
corrupted or it needs to be
updated.
Solution:
Download the new
MOXBM10.DLL or
Micrografx1.EXE from our Web
site.
Printing Problems
Symptom:
The printed document is cut ½
an inch on the sides when
printed.
Cause:
All printers have a fixed printable
area. Most printers will allow you
to print a maximum of 7 ½ inches
by 10.0.
Solution:
Reduce the size of the image to
95% or 90%.
Symptom:
Unable to print, or strange
characters are printed when the
printer is connected to the
scanner.
Cause 1:
The cables are not connected
properly.
Summary of Contents for VividPro II
Page 8: ...1 Chapter I Hardware Installation...
Page 13: ...6 Chapter II Software Setup...
Page 16: ...9 Chapter III Usage and Maintenance...
Page 31: ...24 Chapter IV The TWAIN Interface...
