GE DINAMAP ProCare 100, Service Manual

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1-6 ProCare Patient Monitor Service Manual Revision A
2009381-001
Introduction: 1.3 Service Policy
Contact General Electric Medical Systems Information Technologies at
1-877-274-8456 Monday through Friday, 8:00 a.m. to 6:00 p.m. EST,
excluding holidays.
Packing Instructions
Follow these recommended packing instructions.
„
Remove all hoses, cables, sensors, and power cords from the monitor
before packing.
„
Pack only the accessories you are requested to return; place them in a
separate bag and insert the bag and the product inside the shipping
carton.
„
Use the original shipping carton and packing materials, if available.
If the original shipping carton is not available:
„
Place the product in a plastic bag and tie or tape the bag to prevent
loose particles or materials from entering openings such as hose ports.
„
Use a sturdy corrugated container to ship the product.
„
Pack with 4 to 6 in. of padding on all sides of the product.
„
Tape securely to seal the container for shipping.
Insurance
Insurance is at the customer's discretion. The shipper must initiate claims for
damage to the product incurred during shipping. Shipping damage is not
covered under warranty.
1.3.4 Service Loaners
Loaner units can be provided at no charge during the warranty period if your
product needs to be returned for factory service. If requested, loaner units
will be shipped within 48 hours to your facility. General Electric Medical
Systems
Information Technologies will pay outgoing charges for a loaner
sent for product repairs under warranty.
The customer is responsible for shipping charges to return the loaner unit to
General Electric Medical Systems
Information Technologies . All loaner units
must be returned within 5 business days after receipt of your repaired unit.
Loaner and/or Rental products are available to meet your needs in non-
warranty situations.
1.3.5 Repair Parts
Repair parts can be ordered from General Electric Medical Systems
Information Technologies:
Via phone: 1-877-274-8456, or Via FAX: 1-800-421-6841
Exchange replacement assemblies such as Circuit Board Assemblies are
also available; ask your Customer Support representative for details.