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Garland CFA Garland Grill 2.0, Installation, Operation And Maintenance Manual

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Garland CFA Garland Grill 2.0 Installation, Operation And Maintenance Manual Download Page 52

52 

Document Number:   GAR_IOM_CFABROILER_4603091   rev 00   (08/21/2017)

Troubleshooting 

Section 5

Possible Issues

Action

Product temp 
too low

Product was not completely thawed before cooking.

Refer to CFA operational guideline.
Raw product temperature must be 
maintained at 35F to 40F before cooking.

Product was not correctly filleted.

Refer to CFA operational guideline.

Products were positioned incorrectly or overlapping 
on grill.

Refer to CFA operational guideline.

Recipe settings was changed (cook time, gap, 
temperature etc.)

Inspect recipe settings. 

Excessive carbon build-up on grates. 

Clean grates. Refer to CFA operational 
guideline.

Grill needs service/calibration.

Call Factory Authorized Service Agent.

Product temp 
too high

Product was too warm before cooking.

Refer to CFA operational guideline.
Raw product temperature must be 
maintained at 35F to 40F before cooking.

Product was not correctly filleted.

Refer to CFA operational guideline.

Used 

+

45 sec button after cook cycle or recipe 

settings was changed (cook time, gap, temperature 
etc.)

Inspect recipe settings. 

Grill needs service/calibration.

Call Factory Authorized Service Agent.

3.  If cooking problem is not consistent or reproducible from a product integrity test (Step 1), other possible issues might 

include:

• 

Incorrect recipe was selected.

• 

Run size too high.

• 

Cook cycle stopped/aborted early by operator.

• 

Grates are needed to be cleaned and ensure grates are free of debris and carbon.

Summary of Contents for CFA Garland Grill 2.0

Page 1: ...llation Operation and Maintenance Manual CFA Garland Grill 2 0 Electric Dual Side Clamshell Grill Document Number GAR_IOM_CFABROILER_4603091 rev 00 08 21 2017 model CXPB12 Garland CFA Hot Line 1 800 379 7278 ...

Page 2: ...e shipment KEEP THE PACKING SLIP IF APPLICABLE The packing slip attached to the shipment contains detailed information on all components Keep the packing slip for reference TEMPORARY STORAGE Garland provides adequate protection under normal conditions in transit and storage The appliance may need additional protection if it is stored near salt water a tropical area or other unfavorable conditions ...

Page 3: ...OF COMBUSTIBLES DANGER It is the responsibility of the equipment owner to perform a Personal Protective Equipment Hazard Assessment to ensure adequate protection during maintenance procedures DANGER The on site supervisor is responsible for ensuring that operators are made aware of the inherent dangers of operating this equipment nWarning This equipment must be installed and commissioned by a Fact...

Page 4: ...pment must be level per instructions given in this manual section 2 Installation nWarning No structural material on the appliance should be altered or removed to accommodate placement of the appliance under a hood Caution This equipment must be operated under an approved hood system in accordance with local regulations in force This unit is intended for indoor use only CODE nWarning Authorized Ser...

Page 5: ...ion 13 Ventilation 13 Exhaust Hood Requirements 13 Installation Instructions 14 Transporting Equipment To Location 14 Appliances Equipped with Casters 15 Removing Docking Station 15 Leveling 16 Back Caster orientation 16 Adjusting the Casters 16 Removing Stainless Steel Plastic Film Cover 17 Removing the Desi Pak bags If Required 17 Electrical Connection 18 Start Up and Function Test 18 Section 3 ...

Page 6: ...g Password In Other Languages 36 Thermocouple Calibration 36 Language 36 Import export from usb 37 Sleep Configuration 38 Volume Adjustment 38 User Interface 39 Platen Calibration 39 Soft Reset 40 Diagnostics 40 Advanced Component Life Tracing 40 Section 4 Cleaning Maintenance Moving the Grill 42 Cleaning Procedure 43 Cleaning Schedule 43 Cleaning after Each Batch 43 Cleaning and Sanitizing Grill ...

Page 7: ... cleaning and or maintenance procedures 8 Damage or problems caused by fire floods storms or other acts of God that are beyond the control of Garland 9 Additional labor charges resulting from the inaccessibility of equipment If a Garland FAS has to spend in excess of 30 minutes cleaning the grill before warranty work begins this will be charged back to store Additional estimated costs will be revi...

Page 8: ...s not required as an upper cast iron grate is sealed to the cowl assembly The upper grate cannot be dropped down or opened by operators for the cleaning of the backside of the cook surface Heaters are embedded and sealed in the cowl assembly One heating element assembly New heaters two identical heaters front and back Different thermocouple locations Lifting arm attached to platen at 3 points two ...

Page 9: ...t front of broiler box Actuator and Lifting System Lifting system one actuator two shafts two seals two pillow blocks etc New Actuator with one actuator shaft one seal one pillow block and new anti rotate system New brackets are used to secure new actuator Controls Electronics SIB Board Noise Reduction Board New version of SIB rev 9 SSRB Heatsink Assembly New version of SSRB Heatsink Assembly ON O...

Page 10: ...o longer required New nugget spatula Grease drawer assembly covers full bottom of grates Grease Drawer with slot for tongs at front of lower grate Oil Pan Insert New sturdy plastic oil pan Container for oil pan is no longer required High temperature grill brush New cleaning brush for the new grate design New front smoke deflector shield Oil roller and handle Same version of oil roller and handle T...

Page 11: ...m is supplied with each unit Cable and Plug Provided with each unit a 5 foot 1 5m long power supply cord with an integral NEMA 15 50P plug CLEARANCE REQUIREMENTS Minimum Clearance to Non Combustible Walls Floor Minimum Clearance to Combustible Walls Floor See Safety Warning Statement below Sides Rear Sides Rear 0 0 NOT ALLOWED NOT ALLOWED CAUTION TO REDUCE THE RISK OF FIRE THE APPLIANCE IS TO BE I...

Page 12: ...ove the cardboard box covering the unit 3 Remove and discard the two 2 wood blocks locking each front caster CAUTION ENSURE FRONT CASTER BRAKES ARE ON while removing blocks 4 Release the front caster brakes and push unit forward off of the skid Carefully move and guide the unit to roll straight ahead CAUTION Clear the work area and pathway of all packaging waste before moving the equipment CAUTION...

Page 13: ...ECT TO LOCAL BUILDING AND FIRE CODES CONSULT LOCAL AUTHORITIES HAVING JURISDICTION This appliance must be vented properly to operate correctly and safely Due to the extremely high temperature a fire safety system should be installed In addition frequent cleaning of the vent hood and the appliance greatly reduces any fire risk Air movement should be checked during installation There must be adequat...

Page 14: ...r Extra care should be taken when moving the units especially on slopes and ramps Angle of 10º or more the unit may overturn by itself To reduce the tipping hazard the unit should be only moved with the platen down and accessories extra weight removed from the top of the grill plate and platen Furthermore the cook height of the equipment should not be adjusted higher than is necessary for safe and...

Page 15: ...DOCKING STATION If location has a docking station for CXBE12 or Grill 1 0 Gen1 remove all the components of the docking station before installing the new grill New grill s back casters are further back on the unit than the current grill If installed on the existing docking station the back of the grill would be too close to the wall To remove the docking station 1 Unplug and remove current grill f...

Page 16: ...l not tip or slide BACK CASTER ORIENTATION Ensure that when at the final position the back casters do not protrude beyond the back panel as shown below ADJUSTING THE CASTERS NOTE All casters are height adjustable sters are height adjustab Max 2 5 Adjustment Max 2 9 Adjustment Front Caster Rear Caster There is NO swivel locking on the casters Back casters do not swivel To Adjust the Height of Caste...

Page 17: ...l and external components e g side panels grease shield 1 Using a plastic scraper wedge the film away from the stainless steel 2 Grasp and pull the film very gently away from the stainless steel PEELOFFPLASTICFILM REMOVING THE DESI PAK BAGS IF REQUIRED Desi Pak are used to protect the electronic components by controlling humidity levels within the equipment Desi Pak bags are only intended to be le...

Page 18: ...and the HOME screen appears on display Done 11 Remove all packaging materials underneath the platen Done 12 Spray Kay Release Agent provided by location to both the upper and lower cook surfaces Consult Supervisor onsite for Release Agent and Super Contact Cleaner for start up Done 13 If applicable set up grill connection to Store s WiFi Grill Connected to Store WiFi Y N 14 Press PRESS GO on HOME ...

Page 19: ...UST BE IN PLACE CORRECTLY before operating the appliance This includes Left Side Skirt Right Side Skirt and Front Deflector Shield Before operating this appliance the grease drawer MUST be in place and sit completely inside the drawer compartment When grease starts seeping through the overflow hole of the drawer operator MUST empty the grease drawer CAUTION To achieve proper cooking temperature an...

Page 20: ...or stand on the appliance under any circumstance Serious injury and damage to the operator appliance and or property could result Ensure that the unit is cleaned daily per the most current schedule and instructions given by Chick fil A Clean cooking surfaces are imperative for proper operation Use only the accessories and tools supplied for this equipment to scrape off heavy deposits or oil DO NOT...

Page 21: ...en DO NOT HIT THE SCREEN If the glass is crack or broken STOP and TURN OFF the appliance immediately DO NOT touch any part of the screen or inside the control Contact a Factory Authorized Agency immediately Sequence of Operation 1 After pressing the power switch ON left illustration green light on the controller is started and the grill will go through initialization 2 While grill goes through a c...

Page 22: ...21 2017 Operation Section 3 Accessories and Attachments Side Skirt LEFT Detailing Tool Side Skirt Right Grill Brush Squeegee Grease Drawer Front Deflector Shield Oil Pan Holder Grill Brush Oil Roller Handle and Oil Roller Holder Detailing Tool Nugget Spatula ...

Page 23: ...LLED correctly before operation Proper Installation of Side Skirts The top of side skirt bends outwards The skirts sit along the inside edge of the lower grate The skirts must sit flat on the lower grill grate RIGHT Side is shown below LEFT Side is shown below Front Deflector Shield CAUTION The front deflector shield deflects smoke away from the front and helps to regulate grill temperature The de...

Page 24: ... The plastic oil pan has been redesigned and upgraded A stainless steel container for the plastic oil pan is no longer required The oil pan can be hung directly onto the rail in front of the grease drawer NOTE Do not fill Canola oil above the fill line MAX Nugget Spatula Nugget Racks are no longer required Nuggets are to be placed directly onto the cook surface After the cook cycle use the nugget ...

Page 25: ...t or cancel the broiler s request to go into sleep mode To bring grill out of Sleep Mode push the round green button or WAKE on screen The platen will raise and the Recipe Selector screen appears PREPARING GRILL FOR USE RELEASE AGENT Before the first operation of the day 1 To verify that Grill plates are free of residues The front deflector shield two side skirts and grease drawer are installed pr...

Page 26: ...n will come down ABORTING A COOK CYCLE 30 Seconds Rule If wrong recipe is selected it can be changed within first 30 seconds of cook cycle without removing the products Products MUST BE DISCARDED if cook cycle is aborted after more than 30 seconds into cooking A cook cycle can be canceled by pressing the ABORT icon or the round green push bottom The platen will rise and the DISCARD PRODUCT screen ...

Page 27: ... grates MAX 10 x 4 8 x 4 6 x 4 4 x 4 2 x Nuggets NOTE Nugget racks are no longer required Nuggets are to be placed directly onto the cook surface Spread nuggets evenly and ensure they do not touch Otherwise they will not cook properly Make sure nuggets are placed at least 0 5 from edge of grill grate min 0 5 min 0 5 min 0 5 min 0 5 MAX 50 x min 0 5 min 0 5 min 0 5 4 Less than a full batch Sausages...

Page 28: ...PLE CALIBRATION PLATEN CALIBRATION Capture Data Perform Calibration Data SETTINGS LANGUAGE SLEEP CONFIGURATION VOLUME USER INTERFACE Start Button Visible Invisible Acknowledgement Control Visible Invisible SOFT RESET Reset Lane DIAGNOSTICS REVISION MANUFACTURE DATE INSTALL DATE SERIAL NUMBER UI HARDWARE VERSION GUI KERNEL VERSION UI SOFTWARE VERSION CONTROLLER HARDWARE VER CONTROLLER SOFTWARE VER ...

Page 29: ...ord protected SETTINGS is used to change certain settings such as date time and volume Password protected DIAGNOSTICS allows access to the diagnostics screens error log and status of electronic components TEMPERATURE is used to view the temperature settings and actual temperature in each zone CLEAN MODE is used to put the grill into Clean mode and heat or cool the grill to the required temp When t...

Page 30: ...es Multiple menus can be set up each using different set points and containing different or shared recipes The recipes stored by the grill contain the cooking profiles times temperatures prompts and platen gap for various products Menus and recipes can be added edited and deleted from the library Cook time and or platen gap may be changed for each recipe depending on the grill set up Sleep Mode Ac...

Page 31: ...startup information 3 WAIT for the platen to complete its homing sequence broiler beeps PLEASE WAIT 4 AFTER the platen stop moving press Press Go on the Home screen 5 Platen moves down and the screen will show the MENUS screen briefly 6 Once the platen moves to a horizontal position PREHEAT starts using the set temperatures The preheat progress is displayed NOTE To cancel PREHEAT press to return t...

Page 32: ...pear Note Press ABORT or the round green button during cooking stops the cook cycle raises the platen and displays a warning DISCARD PRODUCT 7 When the cook cycle has finished a DONE message is displayed usually with an audible alarm Remove the product and press the green check mark or press the green button to acknowledge the DONE message Note If the wrong recipe was selected change the recipe by...

Page 33: ...creen press the icon in the top right corner when cooking cleaning preheating or on Home Page 2 Press the Back Arrow or the Check Mark to return to the previous screen CANCELING A COOK CYCLE 1 Canceling a cook cycle raises the platen and displays a DISCARD PRODUCT message Press the check mark to clear the message Note If the wrong recipe was selected change the recipe by pressing to stop the cook ...

Page 34: ...iler SHUTDOWN 1 Return to HOME screen Pressing HOME icon exits cooking mode and turns off the heaters 2 Press the power switch to turn off the grill Green light is OFF Green light indicates that the Grill power is ON CLEANING REMINDERS If a cleaning schedule has been set up a message will appear on the screen when cleaning is required based on the number of cook cycles Select if the grill will be ...

Page 35: ... time parameters have to be carefully tested Consult CFA corporate if editing is required To edit a recipe 1 Select ALL RECIPES from HOME screen 2 Enter the password and press RETURN 3 On the ALL RECIPES screen press the recipe you want to edit Then press the pencil icon at top right corner 4 Edit name cooking method if required 5 Unless instructed by CFA or Garland engineering do not change the d...

Page 36: ...s the LANGUAGE key on screen to toggle to different language keyboards THERMOCOUPLE CALIBRATION Platen will need to be preheated before calibration Thermocouple settings are configured and verified at factory If for any reason grill is not performing as normal immediately contact Garland CFA Hot Line for assistance LANGUAGE Use this setting to select a different language on the display Languages a...

Page 37: ...ll copy the recipes setting from USB into a grill EXPORT RECIPES will copy used grill recipes into the USB memory EXPORT SYSTEM LOGS will copy all the logs from the internal grill memory into a USB 4 Selecting IMPORT RECIPES EXPORT RECIPES EXPORT SYSTEM LOG a pop up window displayed to confirm either to proceed or cancel 5 Insert the USB select check mark and Grill automatically will import or exp...

Page 38: ...croll to SLEEP CONFIGURATION Press START 4 Press the button next to AUTO SLEEP to turn it on or off If required set allowable time for inactivity before auto sleep starts Press to save new setting VOLUME ADJUSTMENT Factory default volume is set to high recommended 1 Select SETTINGS from HOME screen 2 Enter the password and press RETURN 3 Use down arrow to scroll to VOLUME Press START next to VOLUM...

Page 39: ... the grill After preheat the upper grate will move down to touch the lower grate The sensors will then capture the platen level data required PERFORM CALIBRATION This function will first preheat the grill After preheat the upper grate will move down to touch the lower grate The sensors will then capture the platen level data required Follow on screen instructions to finish to re calibrate and perf...

Page 40: ...ion reboots the controller only It does not turn the grill off it does not reset to defaults Diagnostics ADVANCED COMPONENT LIFE TRACING This section contains life cycle data of important components of the grill NOTE RESET function is NOT ENABLED for Store Manager Detailed information on component life expectancy can be found by selecting DETAILS ...

Page 41: ...s may get hot enough to burn skin nWarnings Electrical Hazard Turn Off power switch and unplug when cleaning the side or front or back panels of the grill Refrain from touching anything electrical when you ve got wet hands or bare feet Do not remove any panel for cleaning nWarnings Do not clean the unit with a power washer This appliance is not approved for power washing Do not cool off a hot broi...

Page 42: ...ll to avoid grease spill 4 If possible to unplug safely unplug the power cord before moving grill Otherwise unplug after moving grill forward step 6 5 Release front casters brake 6 Move and steer grill using the side handles DO NOT move grill using the screen guard or risk of damaging the front panel DO NOT move grill using the platen platen arm conduit or risk of damaging the components DO NOT mo...

Page 43: ...to be cleaned with grill brush between batches Follow the CFA recommended cleaning schedule to clean and sanitize grill exterior throughout the day once every 2 hours Perform Midday Clean after peak sales period and End of Day Clean specified by CFA CAUTION Grease Drawer Monitor the grease level in the grease drawer Empty the grease drawer as required To avoid burn injuries handle the grease drawe...

Page 44: ...enefits To reduce significantly the oil and carbon build up This also reduces risk of cross contamination from raw chicken juices that may drip onto the display screen NOTE Before cleaning the display screen press lock icon on screen to temporarily lock the touch screen Use damp towel only wiring out the towel well The sanitizer must be left on the front panel for 60 seconds to kill any remaining ...

Page 45: ...itized towel to wipe cooking surfaces of upper and lower grates to remove all remaining debris 4 Other items to clean at Midday include Plastic Oil Pan and Oil Roller NOTE Ensure the foam head of the oil roller is clean and dry Grease Drawer Grill Brush if spicy filets have been cooked on grill NOTE After cleaning operator must shake off from brush as much excess water as possible because water fr...

Page 46: ...imately 20 minutes G NOTE Use damp towel only wiring out the towel well DO NOT spray solution directly onto the screen or other surfaces AREAS OF GRILL TO CLEAN Upper and Lower Grill Grates Use detailing tool grill brush and a damp sanitized towel to clean Wipe lower grate area surrounding the grease drawer as well Platen Wear Plates Excess carbon and grease build up in this area may affect upper ...

Page 47: ...nsors on the platen arm measures and validate the leveling of the platen Grease or carbon build up on the sensors and targets will prevent the sensors from sensing the targets on the platen top properly Errors might occur when the sensors cannot read the targets To clean insert a clean damp towel in between the sensor and target Then move the towel back and forth to wipe the underside of the senso...

Page 48: ... grill increase grill reliability and life cycle and most importantly ensure safety is maintained at the highest standard TASKS AND PARTS The yearly certification program includes scheduling and dispatching by Garland a Factory Authorized Service Agent to perform a specific list of service tasks Overview of tasks Inspect and Record the Existing State of the Grill Perform Mandatory Part Replacement...

Page 49: ...scribe the situation under which the malfunction occurs Did same or similar problem occur before YES NO If YES frequency Just once Occasionally Repeatedly State of the grill The problem occurs After switching on the grill before cooking before pre heating When the grill was cooking When the grill was pre heating Other Please describe Error Messages On Display When problem occurs the display may sh...

Page 50: ...ieving Error Codes On Display 1 From Home Screen press Diagnostics 2 From Diagnostics screen press START next to Diagnostics Log 3 Use the up down arrows on the left to scroll The newest information is shown at the top line 0 Ensure to check time stamps Note important information Time Error code ...

Page 51: ...ithin the guideline then the grill cooks per specification B Press Temperature icon and record heater temperatures ACTUAL SETTING Top Front Top Back Bottom Front Bottom Mid Bottom Back NOTE If actual temperatures are too low too high out of range of 20O F or heaters are unable to reach temperatures call Factory Authorized Service Agent 1 9 7 5 3 2 10 6 4 8 2 Possible issues when product temp too l...

Page 52: ...nal guideline Grill needs service calibration Call Factory Authorized Service Agent Product temp too high Product was too warm before cooking Refer to CFA operational guideline Raw product temperature must be maintained at 35F to 40F before cooking Product was not correctly filleted Refer to CFA operational guideline Used 45 sec button after cook cycle or recipe settings was changed cook time gap ...

Page 53: ...ON grill If rebooting the controller does not work call Factory Authorized Service Agent Display screen is rebooting Main power intermittent Check power supply to the appliance If power supply is not the issue call Factory Authorized Service Agent Problem with UI or software Call Factory Authorized Service Agent 24V power supply defective Display screen is cracked Damage in transit or in store Tur...

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Page 56: ...provides the world s top chefs and premier chain operators or growing independents with industry leading equipment and solutions Our cutting edge designs and lean manufacturing tactics are powered by deep knowledge operator insights and culinary expertise All of our products are backed by KitchenCare our aftermarket repair and parts service CLEVELAND CONVOTHERM DELFIELD FITKITCHEN FRYMASTER GARLAN...

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