ADP 4100 Printer
The following table describes typical alert messages that may occur,
the possible causes, and corrective actions to be taken.
Alert Message
Possible Cause
Corrective Action
“Jam - Burst Failure”
“Clear, Press Reset”
Unit failed to burst or separate a
ticket from the stock source
Press RESET key. Unit will attempt to clear the
jam itself. If it cannot clear the jam you may
have to manually remove the stock
“Jam – Bin A, B, or C”
“Clear, Press Reset”
Unit failed to move stock from Bin (as
indicated) to the proper location for
the burst operation or when loading
new stock
Press RESET key. Unit will attempt to clear the
jam itself. If it cannot clear the jam you may
have to manually remove the stock
“Jam – Encoder”
“Clear, Press Reset”
Unit failed to move the stock through
the encoder to the print head path
area
Press RESET key. Unit will attempt to clear the
jam itself. If it cannot clear the jam you may
have to manually remove the stock
“Jam – Print”
“Clear, Press Reset”
Unit failed to move the stock past the
print head to the exit path area
Press RESET key. Unit will attempt to clear the
jam itself. If it cannot clear the jam you may
have to manually remove the stock
“Jam – Exit”
“Clear, Press Reset”
Unit failed to move the stock out the
exit point and clear the exit sensor
and rollers
Press RESET key. Unit will attempt to clear the
jam itself. If it cannot clear the jam you may
have to manually remove the stock
“Jam – Reval”
“Clear, Press Reset”
Unit failed to move the stock from the
revalidation slot/path into the encoder
path area
Press RESET key. Unit will attempt to clear the
jam itself. If it cannot clear the jam you may
have to manually remove the stock
“Online”
“Communications Error”
There is a mismatch between the
host and Unit’s communication
parameters (baud, parity, data bits)
Check the host CRS parameters against the
Unit’s communication settings. Call the CRS or
Airline host Help Desk for assistance
“Bin(s) A,B,C Empty”
“Please Load Stock”
Indicated bin(s) are empty
Check bin location(s) indicated and load stock
as necessary
“Exit Bin Full”
“Remove Coupons”
Indicates that the exit bin is full
Remove stock from exit bin/catcher
“Reject Bin Full”
“Empty, Press any key”
Indicates that the reject bin is full
Remove stock from reject bin, then press any
key to clear message
“Bin(s) A,B,C”
“SCN Read Error”
Unit could not read SCN (Stock
Control Number) from the stock
installed in the indicated bin(s)
Check stock in indicated bin(s) and verify it is
installed correctly
Verify stock in indicated bin(s) is actually pre-
encoded SCN type
“Online”
“Missing PECTAB x”
Unit could not print tickets because
the referenced format table
(PECTAB) was not in memory
Load the appropriate PECTAB. Call the CRS or
Airline Host help desk for assistance. ERR6 will
be returned to the host CRS.
“Online”
“PT:xx Element:##”
Unit detected an error in the PECTAB
sent to Unit. xx is the PECTAB name
and ## is the element that has the
error.
Call the CRS or Airline Host help desk for help.
ERR8 will be returned to the host CRS.
“Online”
“PT: Bad Header”
Unit detected an error in element 00
(header element) of the PECTAB
being downloaded to the Unit.
Call the CRS or Airline Host help desk for help.
ERR8 will be returned to the host CRS.
“Online”
“# Stock Type Err”
OR
“Missing Stock Type #”
Unit detected a mismatch between
the stock type being called out in the
ticketing data stream and what is
setup in the Unit’s configuration for
each bin.
Call the CRS or Airline Host help desk for proper
stock setup based on the ticketing data stream
being utilized.
ERRS will be returned to the host CRS.
32
ADP 4100 Printer
Installation and Operators Manual
, April 2007
