ADP 4100 Printer
Customer/Technical Support
Return Authorization/Customer Service
To return a product to Unimark for repair or other assistance, please
be prepared with the following information before calling our Customer
Service department at (800) 451-2926 (U.S. office) or +44-1628-829-
990 (International office):
y
Customer name and telephone number
y
Product model number or description
y
Product serial number
y
Description
of
failure
y
Billing
address
y
Customer ship to address and method of shipping
y
Repair option selection (Warranty, Flat Rate, Time and Materials
or Refurbishment)
Our Customer Service Specialist will be entering the information into
our system during your call to ensure quick and accurate handling of
your return. You will then be given a return authorization number.
Perform the following steps to complete the return process:
Prepare item for return to Unimark - Do NOT include accessories,
power cable or ancillary items unless directed otherwise by Customer
Service.
DO NOT SHIP WITH TICKET STOCK INSTALLED!
Packaging – Use original packaging materials or equivalent. If not
available, Unimark can provide at a small cost.
36
ADP 4100 Printer
Installation and Operators Manual
, April 2007
