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3.1.4 Problems related to print quality (part 001/2)
Symptom
Cause
Response
The print head is
defective.
Replace the print head.
The carriage cable is
connected improperly.
Connect the carriage
cable properly.
The carriage cable is
defective.
Replace the carriage
cable.
1 A dot is missing or an excess dot is printed.
(See other items about blurring of the top or bottom
of a character.)
The control board is
defective.
Replace and initialize the
control board.
Bi-directional printing
position adjustment is
poor.
Properly adjust the
bi-directional printing
position.
Stay shaft movement is
not smooth.
Clean and grease the stay
shaft.
The space belt is
defective.
Replace the space belt.
The space belt tension is
inadequate.
Check the tension pulley
unit.
The space motor is
defective.
Replace the space motor.
2 The printing position in the horizontal direction
(character spacing direction ) is misaligned.
Check first that:
- Paper thickness is adjusted properly.
- The automatic paper thickness control
mechanism works normally.
The control board is
defective.
Replace and initialize the
control board.
The manual paper
thickness adjustment dial
is set improperly.
Adjust the manual paper
thickness adjustment dial.
Multipart paper or thick
paper is used.
Automatic paper
thickness control is
defective.
Replace and readjust the
card guide.
Paper is smeared by the
ribbon. (Haze)
The ribbon is fluffy.
Replace the ribbon
cartridge.
3 Printing smears paper.
There is a blotch of ink.
Ribbon residue or in
adheres the print head.
Remove ink or ribbon
residue from the print
head.
4 Printing is light or the top or bottom of characters is
blurred.
• The manual paper
thickness adjustment
dial is set improperly.
• The ink ribbon has
reached the end of its
life.
• The gap between the
print head and platen is
inadequate.
• The print head is
defective.
• The control board is
defective.
• Adjust the paper
thickness adjustment dial
according to paper
thickness.
• Replace the ink ribbon.
• Adjust the gap between
the print head and
platen.
• Replace the print head.
• Replace the control
board.
Summary of Contents for Impact 3650
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