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Chapter 8 Troubleshooting
113
Multifeed error occurs frequently.
Does the paper condition fulfill the requirements
described in "Precautions" in
No
Use paper that fulfills the requirements.
For details, refer to
"2.2 Documents for Scanning" (page 30)
.
Yes
If you are using the Carrier Sheet, is [Double-
page spread] specified for [Scan Type] in the
scanner driver’s setup dialog box?
No
Specify [Double-page spread] for [Scan Type] in the scanner driver’s setup dialog box
(
"Documents Larger than A4/Letter Size" (page 55)
).
Yes
When multifeed detection is enabled, are the
conditions for an accurate detection fulfilled?
No
Fulfill the conditions for an accurate multifeed detection.
For details, refer to
"Conditions for Multifeed Detection" (page 33)
. Also, specify the
multifeed detection area if necessary (
"Detecting Multifeed Errors" (page 80)
Yes
Did you fan the documents before loading them?
No
Fan the documents before loading them in the ADF paper chute.
Yes
Have the documents just been printed out from a
copy machine or a laser printer?
Yes
Fan the documents a few times to remove static electricity off the documents.
No
Is the document stack thinner than 5 mm?
No
Reduce the amount of documents.
Yes
Are the consumables (*1) installed correctly?
No
Install the consumables (*1) correctly.
For details, refer to
"Chapter 7 Replacing the Consumables" (page 91)
Yes
Are any of the consumables (*1) dirty?
Yes
Clean the consumables (*1).
For details, refer to
"Chapter 6 Daily Care" (page 85)
.
No
Are any of the consumables (*1) worn out?
Yes
Check the consumable counters and replace them if necessary.
For details, refer to