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FiOS Digital Voice
Advanced Calling Features and Voicemail
Your new FiOS Digital Voice service comes with many easy-to-use features
that can be managed by phone, via the Internet, from your mobile device or
from your FiOS TV. You can turn on features like Call Forwarding and Do Not
Disturb, set up voicemail notification by email or text message, listen to your
voicemail messages and review call logs. You can sign up with the Nomorobo
service to block unwanted, robocalls. It’s free at
www.nomorobo.com/signup
.
To get started, review the following information to get an idea of all the new
and exciting features of your FiOS Digital Voice service. Detailed information
about FiOS Digital Voice is in the Digital User Guide at
www.frontier.com
. Set
up your voicemail, then check out your FiOS Digital Voice Web Portal at
www.
frontier.com
from any Internet connection. Log in using your Frontier Online
username and password. If you don’t have a Frontier Online logon, you’ll be
able to create a new one.
Important 911 Information
As a reminder, your FiOS Digital Voice requires electrical power to function.
In the event of a power outage, you will not be able to make or receive calls,
including calls to 911, unless you have a functioning backup battery or an
alternative means, such as a cellphone. In the case of an electrical outage, the
optional Battery Backup Unit (BBU) will power your basic FiOS Digital Voice
services, including 911 dialing, for a minimum of eight hours if a fully charged
battery is inserted in the unit. In the welcome kit provided by the technician
during installation, you will find stickers with this information. We strongly
recommend you apply them to your phones so all users are aware of this
possible limitation.
Out-of-Service Backup Phone Number
FiOS Digital Voice allows you to choose a number where your calls can be
forwarded in the case of an outage (e.g., a network-wide outage in your area
or you’ve lost power and do not have battery backup). Once service has been
restored, the forwarding will automatically be stopped. Backup numbers can
be set up using your FiOS Digital Voice Web Portal under Account Settings.
FiOS Digital Voice Features Management
You can manage your features anywhere, anytime! Experience a whole new
level of control over your voice communications from your computer, FiOS TV
or mobile device.
• To turn on Do Not Disturb while you watch Video On Demand on FiOS, use
your set-top box remote control.
• To share the voicemail, you can forward a message as an
email attachment.
• Turn on/off Call Forwarding or Simultaneous Ring using your
smartphone or tablet.
