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Frequently Asked Questions
There is no display on my TV. What can I do?
• Check to make sure your TV and set-top box are powered on. Make sure
your TV has proper input settings (e.g., HDMI 1, Video 1 or channel 3 or 4).
• Your installation technician determined the proper input or channel your
TV should be tuned to when the service was installed; if those settings
were changed, they must be restored.
• After you have verified you are on the correct input settings on your
TV, check the cable from your STB to your TV—make sure it’s plugged in
correctly and that it’s securely fastened.
• Make sure that your batteries are charged.
I am seeing a blue screen. How can I remedy this?
Change your DVD or VCR’s channel to 3 or 4. If changing the DVD or VCR’s
channel did not change your TV screen, make sure the TV is not in Video
mode. Try one of the following to correct:
• Press the
Input
button.
• Scroll through the options and select
TV
.
• Press the
Video
button to change your TV’s mode from Video to TV.
• Or press the
Menu
button and locate the mode for Audio/Video setup and
select the
TV
option.
• Make sure that your remote control batteries are charged.
My remote is not working. What may be causing this?
Your remote needs a clear visual path to the sensor on the home
entertainment equipment you are trying to operate. Make sure:
• There are no obstacles between you and the remote.
• You are trying to use the remote from within 25 feet of the device.
• You are pointing the device directly at the sensor on your
entertainment device.
• That your remote control batteries are charged.
What if I can’t power on and off from my TV and set-top box using the
remote after I have programmed it?
It may be because either your TV or set-top box isn’t receiving the infrared
signal from the remote.
