Frontier fios User Manual Download Page 32

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The FiOS marks are owned by Verizon Trademark Services LLC and used under license.

Contact Information

HELP BY PHONE

FiOS Repair/Support

1.877.600.1511

Customer Service/Billing

1.800.921.8101

Frontier Secure Support

1.888.620.3663

HELP ONLINE

Go to

http://frontier.com/helpcenter

to access

the following information:
•  Account and Billing
•  Using Your Email
•  Calling Features
•  Troubleshooting

03352_FiOS_UG_IOW_1116_O

Summary of Contents for fios

Page 1: ...FiOS Residential User Guide Indiana Washington Oregon 2016...

Page 2: ...nswers to Frequently Asked Questions Plus a number of video demonstrations and tools we ve created for you on your TV We even made the guide easy to navigate with color coded sections to ensure you qu...

Page 3: ...Demand VOD 13 Frequently Asked Questions 14 FiOS Internet Home Network Connections 17 Support 18 Frequently Asked Questions 19 FiOS Equipment FiOS Equipment 21 Battery Backup BBU Audible Alarms 21 FiO...

Page 4: ...s to Video On Demand Exit closes any on screen display and returns you to regular viewing Last returns to last selected channel press again to return to current channel FiOS TV returns to live TV prog...

Page 5: ...p Back activates instant replay Rewinds media and also jumps back to previous day s TV listings Size changes display aspect A V selects video source for some TV DVD VCR or home theater systems Fast Fo...

Page 6: ...presentation in seconds Simply use either the on screen keypad scroll wheel or cell phone pad Type in a keyword or just initials if that s all you know Our Global Search will tear through TV DVR listi...

Page 7: ...o No problem Creating a PIN Personal Identification Number will help you block their access to channels ratings programs and things you ve recorded as well as their ability to purchase Putting it in p...

Page 8: ...n the Widgets on or off Audible Navigation on FiOS Quantum TV To enable Audible Navigation on FiOS Quantum from the remote Select Menu button Press up arrow to select Settings Press right arrow three...

Page 9: ...he DVR at the same time An error message will flash after 2 tries Remote set top boxes cannot pause or rewind live TV Step up to one of Frontier s FiOS Quantum DVR Services and Advanced Interactive Me...

Page 10: ...gram recordings cannot be set from remote set top boxes only from the DVR You cannot delete content from the DVR while another set top box is accessing that content Quick Tip 1 How to reboot your rout...

Page 11: ...d extra time before and after a show Permanently save a show Rank the series you want to record Recording Pay Per View Programs This is an option available on some Pay Per View programs Just press REC...

Page 12: ...a program you want to save then select Protect Controlling Live TV With FiOS TV you can control live TV in some cool new ways Pause the current channel viewed Switch to another channel Go back to the...

Page 13: ...mp forward to the point in the show currently being broadcast Status Bar Whenever you pause fast forward or rewind a live or recorded program this helpful feature appears It shows you how much of a cu...

Page 14: ...shows Not to mention the hottest movie releases any time you want The Premium or Subscription On Demand options provide for even greater value and flexibility for subscribers at no additional cost bey...

Page 15: ...make sure the TV is not in Video mode Try one of the following to correct Press the Input button Scroll through the options and select TV Press the Video button to change your TV s mode from Video to...

Page 16: ...button on the remote doesn t always turn my TV on and off Try the following steps Make sure the TV and set top box are near each other Make sure nothing is blocking the front of either device If your...

Page 17: ...ress 9 0 0 4 The RED LED will blink three times and then turn off to indicate original settings are restored 5 CAUTION all previous programming in the remote control will be lost if you follow this pr...

Page 18: ...under Settings Wi Fi 2 Select your wireless network The name of your wireless network is the five digit ESSID located on the back or side of your router 3 Enter your password Your password unless you...

Page 19: ...might be all that is required to correct the problem Quick Tip 2 How to factory reset your router If rebooting your router did not fix the issues you can try a factory reset Note Any settings you may...

Page 20: ...s your connection please contact our help desk I forgot my Frontier Online username and password What should I do For your protection Frontier requires that you contact us directly for assistance in o...

Page 21: ...and microwaves to avoid potential interference Place the wireless router as high as possible and to the center of your home Keep the wireless router away from any large metal objects as these will hi...

Page 22: ...our battery backup time if the PowerReserve is used It s installed in a location in your home or garage where you can easily monitor it Its audible alarms and indicator lights tell you whether your se...

Page 23: ...attery is removed FiOS Router This unit enables more than one device in your home to be online at the same time It s been designed specifically to work with the FiOS network Using routers not supplied...

Page 24: ...911 unless you have a functioning backup battery or an alternative means such as a cellphone In the case of an electrical outage the optional Battery Backup Unit BBU will power your basic FiOS Digital...

Page 25: ...imply click on the appropriate link to get started Once you have logged in you can access and control your Call Log Voicemail Calling Features and more View the Call Log Call Back using your FiOS Digi...

Page 26: ...top box remote control Enable Caller ID on your TV View the Call Log Call Back using your FiOS Digital Voice line Block Delete View Voicemail Inbox Play messages Call Back using your FiOS Digital Voic...

Page 27: ...s View the Call Log Call Text Back using your mobile service carrier Block Delete View Voicemail Inbox Play messages Call Text Back using your mobile service carrier Block Delete Call Forwarding Turn...

Page 28: ...hree Way Calling X Virtual Telephone Numbers with Distinctive Ring X Voicemail Features Autoplay X Caller Invitation X Envelope Information time stamp before each message X X Greetings X X Language Op...

Page 29: ...ssage Only Exit Messaging 0 Replay Menu If Last Message Played 1 Save Deleted Message 2 Main Menu Post Record Send 1 Mark Private 2 Future Delivery 3 Return Receipt 4 Mark Urgent 5 Hear Message Record...

Page 30: ...ons Previous Menu Greetings 1 Name Recording 2 Busy Greeting 3 Personal Greeting 4 Extended Absence Greeting 5 Caller Invitation Previous Menu Group Lists 1 Create 2 Change 3 Delete Previous Menu Indi...

Page 31: ...e 73 Call Return 69 Call Trace 57 Call Waiting Activate 43 Call Waiting Disable 44 Call Waiting Disable per Call Activate 70 Do Not Disturb Activate 78 Do Not Disturb Disable 79 Outgoing Caller ID All...

Page 32: ...r license Contact Information HELP BY PHONE FiOS Repair Support 1 877 600 1511 Customer Service Billing 1 800 921 8101 Frontier Secure Support 1 888 620 3663 HELP ONLINE Go to http frontier com helpce...

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