20
Frequently Asked Questions
My computer occasionally loses its connection to the Internet.
How can I fix it?
• Check the coaxial or Ethernet connections between your computer
and router.
• Check the connections between your router and wall jack.
• Make sure your router power cord is properly plugged in.
• Disconnect your power cord, wait a few minutes, then plug it in again.
• If you have a wireless connection, make sure there is no interference
(2.4 GHz phones, microwaves, fluorescent lights) between your computer
and router.
• Try moving your computer closer to the router for a stronger signal.
• If none of this restores your connection, please contact our help desk.
I forgot my Frontier Online username and password. What should I do?
For your protection, Frontier requires that you contact us directly for
assistance in obtaining this information so we may verify your identity.
Please call
1.877.462.0488
so we may assist you.
My service seems slow. What can I do?
• Clear your temporary Internet files by clearing the cache on your browser.
Here’s how to do it for Microsoft Internet Explorer:
1.
Select
Tools
.
2.
Select
Internet Options, Delete Files,
click
OK
in the
Delete Files
box.
3.
Click
OK
to close the Internet Options window.
• Reboot your computer. You can do this by unplugging its power cord for a
few minutes and then plugging it in again.
• Make sure your anti-virus software is running and that it has the most
recent updates.
