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Troubleshooting the Fiery XJ
Runtime error messages
For canceling jobs, calibration alerts, and error messages related to printing and
calibration, see the Job Management Guide.
See the Job Management Guide for additional runtime error messages, including copier
alerts to load media in trays or cassettes, and a
Disk Full
message. These messages are
reported by the Control Panel, the Command WorkStation, and Fiery WebSpooler.
PostScript error reporting can be turned on as a print option from Mac OS applica-
tions that use a PostScript Level 2 or PostScript 3 driver or by setting the PS Setup
option
Print to PS error
to Yes
.
Check power and cable
This message indicates that the interface cable between the Fiery XJ and the copier is
not connected, or a print job is ready but the copier is not turned on.
Printer not found
Most failures to find a printer on the network are due to conflicting or missing name or
address settings for the Fiery XJ. You must enter particular names in certain places.
The required names are:
• TCP/IP host name (also known as the DNS name), which is defined by your organi-
zation.
Enter the host name as the Server Name on the Control Panel.
• Remote printer (internal machine) name. Use one of the following:
print
hold
print_DocuColor
hold_DocuColor
N
OTE
:
If your network environment includes a UNIX server, do not use a remote
printer name that includes a hyphen or slash character.
You must reconfigure one of the Fiery utilities on each workstation if you change the
DNS name (also known as the TCP/IP host name) of the Fiery XJ.