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Configuration

OfficeMaster Gate Settings

Incoming calls are processed by OfficeMaster Gate via one or more rules. „Fax Detection“ has to be activated,

so that OfficeMaster Gate can switch between receiving faxes and incoming voice mails:

Image 3.54: Rules in OfficeMaster Gate

Summary of Contents for OfficeMaster Gate

Page 1: ...OfficeMaster Gate Ferrari electronic AG OfficeMaster Gate ISDN Controller Mediagateway Survivable Branch Appliance...

Page 2: ...details cannot be completely excluded Ferrari electronic AG does not accept liability for any errors and their consequences Please email comments and suggestions to dokumentation officemaster de Note...

Page 3: ...ceMaster range of products enhances all popular e mail and application systems with functions for fax SMS and voicemail The hardware seamlessly connects a company s telecommunications infrastructure w...

Page 4: ...2 2 Network Integration 9 2 3 Installation of the Survivable Branch Appliance 10 2 3 1 Rear view of server machine 10 2 3 2 Anatomy of the Media Gateway Board MGB 11 2 3 3 Analog Card 4 Port FXS 12 2...

Page 5: ...and PBX 59 3 5 1 Inbound routing Trunk OMG PBX 60 3 5 2 Outbound routing PBX OMG Trunk 62 4 Advanced Configuration 65 4 1 Sign in at a SIP Trunk 65 4 2 Settings for OfficeMaster SIP2Lync 66 4 3 VoIP...

Page 6: ...6 1 General settings 87 6 6 2 Advanced settings 89 Appendix A List of Abbreviations ii Appendix B Echo Canceling iii Appendix C Telephone number basics iv C 1 Rule based treatment of inbound calls iv...

Page 7: ...Branch Exchanges PBX or Trunks to Microsoft Exchange Server 2007 2010 2013 UM Office Communications Server 2007 and Microsoft Lync Server 2010 2013 in order to integrate their Unified Communications f...

Page 8: ...uite OfficeMaster Gate passive PCIe card 22104 4 x PRI 60 chan nels none 1 to 4 x PRI 22803 4 x FXS 21273 analog card 22873 5 SIP channels 20816 low profile PCIe card requires firmware on the ser ver...

Page 9: ...d by the ITU for fax group 3 Apart from the compul sory transmission with 4800 and 2400 bps 9600 resp 7200 and 14400 resp 12000 bps are possible too For fax transmission defined one and two dimensiona...

Page 10: ...witch of power supplies is to be avoided while booting 1 1 2 OfficeMaster Gate for Primary Rate Interface PRI OfficeMaster Gate for PRI is shipped in a 19 case This case holds a PC Mainboard The PRI a...

Page 11: ...ame holds true for the new Lync Server 2013 which also offers a compatible SBA product OfficeMaster SBA is based on high quality industry grade server hardware which runs Windows Server 2008 R2 togeth...

Page 12: ...to be handled and upon the replacing or respectively modifying of call information which call information does the processing instance expect at what point Through additional functions provided by Off...

Page 13: ...of the calling number of the participant will only occur when the connection is redirected OfficeMas ter Gate provides ways to work around this significant limitation and enable the fax function perm...

Page 14: ...Chapter 2 OfficeMaster Gate Ferrari electronic AG Installation...

Page 15: ...ED is triggered when layer 1 of the ISDN protocol is activated The left hand side is triggered when the in build ISDN terminating resistors are triggered via the configura tion program Note In older v...

Page 16: ...Configuration OfficeMasterGateConfig exe is used to find OfficeMaster Gate in the network By clicking the correct button sub network wide search for OfficeMaster Gate is started via UDP broadcast Sub...

Page 17: ...ts are to be used the first 2 BRI ports can be utilized using stan dard ISDN cables Image 2 1 Rear view SBA 2 3 2 Anatomy of the Media Gateway Board MGB Image 2 2 Detailed view of Media Gateway Board...

Page 18: ...ince no VoIP technology is involved between PSTN and FXS ports 2 3 4 ISDN and Analog Interfaces Positions of analog and digital interface connectors are shown in this picture rear view Image 2 4 Inter...

Page 19: ...ase follow these steps 1 Connect the SBA device to Keyboard Monitor and Mouse either physically using KVM or through tools like HP ILO 2 Plug the USB stick into the front USB port 3 Power up SBA it wi...

Page 20: ...ateway board can be found on a card which can be pulled out at the front side Image 2 6 In this example the number to be entered is 259 last 5 digits without leading zeros On some models the number ma...

Page 21: ...after a final reboot 2 5 Stainless steel box Restore to factory settings At the front as well as at the back of the case of the version for BRI s there is one micro button each Table 2 3 Button on the...

Page 22: ...Chapter 3 OfficeMaster Gate Ferrari electronic AG Configuration...

Page 23: ...the Unified Messaging Software OfficeMaster then the configuration is made via the integrated administration program see manual OfficeMaster Administration The gateway function of OfficeMaster Gate ca...

Page 24: ...lected and confirmed by pressing OK A login dialog will then appear Image 3 3 Login dialog This dialog can also be accessed directly via File Connect in order to enter the IP address of OfficeMaster G...

Page 25: ...tting of OfficeMaster Gate In this mode of operation it is assumed that there is a DH CP Server existent in the network which will assign the controller with an IP address and every other required val...

Page 26: ...eclared Since one DNS server can always falter and additional one should be configured as DNS2 Proxy A Proxy has to be set under the tab Proxy should a connection in the network only possible via a Pr...

Page 27: ...e connected QSIG Additional to Euro ISDN or DSS1 there is also QSIG This is an ISDN protocol that is sometimes used by a selective number of telephone systems Via QSIG additional information like the...

Page 28: ...on the system testing is the only way to find the right setting No L2 auto activation Point to Point Options With a Point to Point connection the gateway will try to keep active the layers 1 and 2 in...

Page 29: ...rted The settings of the sector ISDN apply Table 3 2 Conversion of E 164 to ISDN Conversion into the outbound signal Phone number in E 164 Called Party Number National 89123 493055948 Calling Party Nu...

Page 30: ...change the sequence of these rules To edit delete or move a rule click on it with the mouse button to select it and then select the action you require Additional options are offered by the context men...

Page 31: ...tings regarding rules for incoming calls General Display Name Here the rule should be given a descriptive name Type Defines the type of rule Routing Defines a target to which the call is redirected sh...

Page 32: ...T 38 see Receiving Fax with Microsoft Ex change 2010 Fax Routing Via this option an Exchange fax receive can be realized in Lync resp OCS environments without a separate dial through number Sadly the...

Page 33: ...omputer either by entering its IP address or a fully qualified host name Protocol The protocol used for the targets described here is either TCP or TLS UDP is for example often used in combination wit...

Page 34: ...zure can be set up Example 3 3 In the tab Calls to ISND a list of outbound rules is shown Rules can be added edited or deleted Different to incoming calls outbound calls are checked for a match with a...

Page 35: ...d by two zeros one for the trunk seizure and one for the area code 49332845590 is con verted into 00332845590 Image 3 12 Rule for an outbound call End of Exampl 3 1 6 Testing routing rules The functio...

Page 36: ...an be observed for which rules a match was found and what their effect was Note In the example above it can be seen that the test for outbound rules was held over all ports and that multiple ways can...

Page 37: ...t indirectly via additional groups Additionally a site has to be declared in the Topology Builder if not already existent and in that site the Sur vivable BranchAppliance including Gateway has to be d...

Page 38: ...be saved and applied Alternatively a static IP address can be entered Image 3 16 Initial Network configuration Select Apply Changes restart the browser and connect via the new IP address The following...

Page 39: ...n By selecting Apply Changes all changes are applied and by pressing Done the dialog moves on to the next step Here enter a computer name and join the desired domain After a few moments the Reboot but...

Page 40: ...ion progress The installation will run nearly by itself and is concluded with a reboot The installation log files can be loaded after every finished step which can be very helpful in case of any error...

Page 41: ...e server existent in the Active Directory than that server can be used to acquire and install the required certificate Alternatively a certificate sign request can be generated Requesting a certificat...

Page 42: ...the start will cause the process to continue in the background It is advised not to take this step Done finishes the activation 3 2 3 Media Gateway Configuration The concluding step is the configurat...

Page 43: ...e entered The Gateway will usually only receive the direct dial through number of digits is important therefore the number will have to be completed into a E 164 number by adding the local prefix Are...

Page 44: ...Master SBA The PSTN connection can be tested via the following dialog Outgoing calls can if chosen be initialized via the Lync Server functions Those are contacted via the web interface Before such a...

Page 45: ...reated for bootstrapping pressing the Diagnostics button on the left side shows infor mation from several sources Lync server log Windows event logs and Gateway syslog Image 3 27 SBA Log files 3 2 6 S...

Page 46: ...e on the Lync side Topology Before any Lync components can be installed or used they have to be known in the topology For this Lync Server Topology Builder was designed with which all servers and serv...

Page 47: ...er Mediation pools the preferred server is selected and editing activated by pressing Edit Properties There the gateway is selected and added to the server Image 3 31 Mediation Pools The ports that th...

Page 48: ...ghly dependent on local circumstances Example 3 5 E 164 Number 498931769876 49 Germany 89 Prefix Munich 3176 participant number Microsoft 9876 extension End of Exampl The format has to be exactly like...

Page 49: ...ference starts with two 00 s those are elim inated This rule should be located above the long distance rule as the long distance rule would also be trig gered because of the first 0 That would lead to...

Page 50: ...g settings should be used Lync server settings Image 3 33 Voice Policy Image 3 34 Route Image 3 35 PSTN Usage In Route enter the pattern This way the pattern is true for any calling number match from...

Page 51: ...user wants to sign in on a Lync phone via dial through this dial through has to be additionally and sep arately configured Image 3 37 Line URI In the Topology Builder of the Microsoft Lync Server the...

Page 52: ...OfficeMaster Gate configura tion ports are configured via Edit VoIP parameter The values should be the same as shown here the ports can vary in the way described earlier on Image 3 40 Configuration if...

Page 53: ...ld for the manipulation of calling numbers more rules be needed then the configuration mode can be set to advanced A test of the rules is also possible offline by simply pressing the Test button 3 3 2...

Page 54: ...ration has to be fixed with the Topology Builder Image 3 43 Configuring Gateway for TLS Afterwards the changes Topology has to be published Adjustments in the Gateway First off the gateway configurati...

Page 55: ...on office requires those in order to issue a certificate The certificate request can afterwards be taken out of the clipboard and handed into the certification office Image 3 46 Certificate Request Wi...

Page 56: ...s copied into the gateway by pressing Im port in Root CA Certificate Image 3 47 Imported Certificate With this the setting up of the SIP encryption via TLS is completed By pressing Verify it can be te...

Page 57: ...is fax function is based on the voice mail system meaning that incoming fax calls need to reach the Voice Mailbox of the respective user first After successfully having set up the connec tion the prot...

Page 58: ...ncluding dispatching are required an installation on site is usually the best way to go The applied UM Gateway should for this be compatible with this fax solution With external fax solutions usually...

Page 59: ...OfficeMaster Gate This provides several advantages for the user No separate fax solution of a partner of service provider is needed The success rate is very high due to the fax message being directly...

Page 60: ...l or via the Exchange Management console Experienced administrators will know of the steps required in the Shell The settings of the console are explained in the following To enable fax in a dial plan...

Page 61: ...ronic de Configuration Image 3 50 Activating fax in the dial plan In the connected mailbox rules Allow inbound faxes has to be selected and the SIP URI of OfficeMaster Gate has to be set Image 3 51 Al...

Page 62: ...for OCS and or Lync Additionally a separate reception connector has to be set up in order to accept fax messages which are received via SMTP of the partner fax solution OfficeMaster Gate The connector...

Page 63: ...aster Gate Settings Incoming calls are processed by OfficeMaster Gate via one or more rules Fax Detection has to be activated so that OfficeMaster Gate can switch between receiving faxes and incoming...

Page 64: ...nfiguration According to the dial plan TLS 5061 or TCP 5060 has to be selected Under Edit VoIP Parameters FQDN and port are inserted in the Exchange 2010 Fax Mail host box Image 3 55 Setting Exchange...

Page 65: ...in Europe will not be enough Many companies still send fax messages as an integral part of business communication From 1990 on starting with MS DOS and Windows 2 11 as well as MS Mail and MS Exchange...

Page 66: ...on of incoming calls to Lync resp PBX requires additional Windows Software to automatically recognize migrated users In order to enable communication between all users six different paths need to be c...

Page 67: ...be issued to a defined interface It is therefore advisable to name the routing rules in relation to their function In any case it is needed to use a unique combination of characters in front of the ca...

Page 68: ...in the first Interface is needed for recognition Before routing to the PBX it has to be removed Image 3 60 Receiving calls from the first interface removing prefix and routing to the PBX Result After...

Page 69: ...n by the PBX For this a new rule has to be created with the target ISDN Image 3 61 Routing PBX to ISDN Linking to the Trunk Here the Interface for the Trunk is selected and a rule for Calls to ISDN cr...

Page 70: ...Chapter 4 OfficeMaster Gate Ferrari electronic AG Advanced Configuration...

Page 71: ...ined SIP Trunk Host Enter the IP or Host name provided by the provider Port Protocol This information is also available from the provider or network administrator User Password User name and password...

Page 72: ...Gate Edit SIP2Lync Settings is therefore only available after the correct extension license has been integrated into OfficeMaster Gate Image 4 2 activating SIP2Lync Activate SIP2Lync By selecting thi...

Page 73: ...ctivating this option will lead to OfficeMaster Gate initiating the switch to T 38 fax receive Otherwise this is handled via the Exchange UM server Voice Activity Detection VAD is the option to stop t...

Page 74: ...ssages can be activated Has to be set to supported required in combination with Microsoft counterparts SRTP Controls voice encryption disabled supported required Should be set to supported In that cas...

Page 75: ...NS load balancing are used Trying Timeout Sets the time that is waited for additional messages after receiving TRYING Codecs Defines with which priority which Codecs are used At least a law should be...

Page 76: ...for SIP messages Usually not needed Host name for TLS Enter the name of the OfficeMaster Gate used in the creation of the certificate Verify trusted caller IP Is this box checked only SIP messages fro...

Page 77: ...dvanced mode of the section ISDN settings Type of Number Numbering Plan Identification It can occasionally be useful to set the parameter for TON and NPI differently to the global default For that a s...

Page 78: ...SDN telephony End of Exampl 4 5 ISDN SIP Mapping OfficeMaster Gate as a Mediagateway establishes a connection between two different signaling protocols SIP resp ISDN Q 931 At both ends different event...

Page 79: ...eway a music on hold can be integrated Are no changes made the default melody will be used Music that is to be integrated has to be in the following uncompressed format Mono 8000Hz a Law Image 4 7 Int...

Page 80: ...Chapter 5 OfficeMaster Gate Ferrari electronic AG...

Page 81: ...ts containing help are in the following marked with a Image 5 1 Home Tab General Host name displays the Host name used in DNS System Version displays the version in use Time on Server displays the ser...

Page 82: ...on online provides the download link for the OfficeMaster Gate Documentation SNMP MIB provides the download link for the Simple Network Management Protocol Management Information Base information 5 2...

Page 83: ...onfiguration using UG as the default route Image 5 5 IP Routing Table Help Connected Messaging Servers Connected Messaging Servers displays all Messaging Servers used Image 5 6 Connected Messaging Ser...

Page 84: ...hecked SIP Options Ping TLS Resolved Addresses Your name server has to be configured correctly see above DNS Configuration If the scan takes an unreasonably long time to complete this is probably due...

Page 85: ...ble below Image 5 9 System Health Self Test Inspect Host Via Inspect Host various tests can be performed manually These tests include ping tracepath port check port probe and DNS lookup Image 5 10 Ins...

Page 86: ...Send and Delete commands for the boxes ticked while Clear clears the boxes of ticks made Download Archives will download a zip file containing a PDF version of all still available faxes Image 5 12 Re...

Page 87: ...the Expert box will add Process ID and Force Action to the table below Image 5 14 List Active Calls Ticking the Autorefresh 5sec box will cause the table below to automatically refresh itself List rec...

Page 88: ...ult in data loss Should only be used to stop something that seems unstoppable 5 7 System Traces Start a local syslog trace or capture packets Syslog Start will initiate a local syslog trace The Start...

Page 89: ...via tick box This information will then be compressed and downloaded Image 5 16 Syslog Trace Capture and Export Logs Show last inbound and last outbound calls Show last routing information gives the o...

Page 90: ...Chapter 7 OfficeMaster Gate Ferrari electronic AG Appendix...

Page 91: ...ii www ferrari electronic de Appendix A List of Abbreviations...

Page 92: ...h OfficeMaster Gate it is possible to reduce echoes to a certain degree Through the implemented algorithms an echo of up to 128ms delay can be recognized and fixed Normally the Echo Canceler should re...

Page 93: ...e one Calling Party Number the second element then remains empty The first element can also be empty if the caller does not submit a number at all CGN1 and CGN2 are for example used together when rece...

Page 94: ...cesses the content of the bracket and provides the sender extension number 854 The plus sign has a special meaning in reg ular expressions 1 n times repetition of the previous character and therefore...

Page 95: ...4553 followed by two characters the areas CGN1 CGN2 and RN can be arbitrary even empty There are four brackets whose content can be referred to with 1 through 4 After the replacement the CPN receives...

Page 96: ...g2 Party Number 3 Redirecting Number 4 Fax identifier 49 30 12345 4 Destination SIP 10 2 3 4 This rule causes all calls on the ISDN Bus are forwarded to the number 100 in Exchange IP address 10 2 3 4...

Page 97: ...on 49 30 1234 6 1 Destination SIP 10 2 3 4 Example C 7 For telephony four character numbers between 9000 and 9999 are used These are cultivated as EUM ad dresses in Exchange For the direct accessibili...

Page 98: ...is connected to the PBX via a cross connection The PBX transmits all calls to this connec tion that start with the digit 3 Exchange 2007 UM is reachable via the Pilot ID 999 Telephone numbers are in t...

Page 99: ...be signaled outward These numbers are 830 846 and 852 For calls from these devices the extension 800 is to be transmitted instead At the same time an accessing of an outside line number 0 for national...

Page 100: ...ed the suppression of the extension is not to happen This means that an additional rule has to precede the rule in the example above Table C 8 Defined mobile numbers see the correct sender telephone n...

Page 101: ...gnment 9 T1 80 ISDN Controller 3 K KVM 13 L LAN Port 13 LED 9 27 Linux See OfficeMaster SBA Licenses 19 85 local prefix 44 Lync Server 5 47 M MAC Address 10 Mapping 81 Media gateway 3 7 Media Gateway...

Page 102: ...us 85 T T 30 62 T 38 32 60 76 Takt 80 TCP 7 33 48 78 TCP IP 10 TDM 12 TDM ISDN 61 Telekom 74 TE Mode 28 Terminal Assignment 27 Terminal Equipment See TE Mode Test 90 Testing 17 35 45 Time Settings 56...

Page 103: ...Chapter 6 OfficeMaster Gate Ferrari electronic AG Worth knowing...

Page 104: ...hardware variant 6 2 Logging Syslog Programs running in OfficeMaster Gate can send information about the ongoing processes to the Syslog Server if needed This is especially helpful when trying to det...

Page 105: ...Master Gate New versions of the firmware running in OfficeMaster Gate are provided frequently in order to implement addi tional functions as well as bug fixes Information about the currently available...

Page 106: ...ch have not been cleared for distribution can be found online under Test These can also be installed 6 5 Changing Password The password for logging in to the controller Standard omc can be changed via...

Page 107: ...needed for the registration Note The information regarding company and contact person Last name and email ad dress are essentially required for the distribution of the activation license The first st...

Page 108: ...he OfficeMaster Gate for which the license was created A message will inform about the successful import Otherwise an error report will be shown Following a successful import the license management ca...

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