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Fanvil i504 Series, User Manual, Page: 91 / 95

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Fanvil i504 Series User Manual Download Page 91

90

device has not obtained an IP address. Ensure that the network

configuration is correct.

1. If the network connection is fine, recheck your cable

configuration. If all configurations are correct, contact your

service provider for support, or follow the instructions in "16.5

Network Data Capture" to obtain network packets for analysis.

Send them to the support email to help diagnose the issue.

。

Summary of Contents for i504 Series

Page 1: ...i504 i506 User Manual Version 2 12 Date 2024 4 12...

Page 2: ...l mounted 11 4 User Guide 14 4 1 Button and Interface Instructions 14 4 2 Setup Guide 15 4 3 Language Settings 15 4 4 Standby Screen Instructions 15 4 5 Touchscreen Instructions 16 4 5 1 Touch Method...

Page 3: ...1 Intercom 26 6 1 1 Initiate Intercom 26 6 1 2 Intercom Call 26 6 2 MCAST 27 6 3 Hotspot 28 6 3 1 Hotspot 28 6 3 2 Hotspot Extension Management 30 6 4 SMS 30 6 4 1 SMS 31 6 4 2 Voice Message 31 7 Open...

Page 4: ...3 Cloud Phonebook 42 9 3 1 Configure Cloud Phonebook 43 9 3 2 Downloading Cloud Phonebook 43 9 4 Blocked List 43 9 5 Allowed List 44 9 6 Restricted Outgoning List 45 10 Call Log 46 11 Device Settings...

Page 5: ...Wireless Key 67 13 2 1 Scan To Add 67 13 2 2 Manual Addtion 68 14 Network Settings 70 14 1 Ethernet Connection 70 14 2 Wireless Network 71 14 3 Network Mode 71 14 4 Network Server 72 14 5 VPN 72 14 6...

Page 6: ...hot 88 17 5 Network Packets Capture 88 17 6 Get Device Log 88 17 7 Common Trouble Cases 89 18 Appendix Table 91 18 1 Appendix I Function Icon 91 18 2 Appendix II Menu Icon 91 18 3 Appendix III Status...

Page 7: ...confirm that the temperature and humidity of the environment in which it is located meet the working needs of the product Moving this product from the air conditioner to the natural temperature the su...

Page 8: ...radiate radio frequency energy and if it is not installed and used in accordance with the instruction manual it may cause harmful interference to radio communications However there is no guarantee tha...

Page 9: ...is equipment should be installed and operated with minimum distance of 20cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenn...

Page 10: ...or opening It provides more reliable security assurance and the easier access control for the users creating a safe and comfortable living environment In order to help some interested users to better...

Page 11: ...quality ABS Screen 7 1024 600 10 1280 800 Wi Fi 2 4G 5G 2 4G 5G Speaker 2W Interface 8 short circuit input 1 doorbell input 1 short circuit output 1 RS485 Network 10 100 Mbps adaptive Operating temper...

Page 12: ...ingle cylinder lateral Double cylinder European standard 80 bottom box Installation preparation Step 1 Installation of the bracket There is no junction box on the wall A Mark the position of 4 fixing...

Page 13: ...two PM4 16mm screws B Installation of the wall mount bracket is complete Step 2 Connect peripherals If additional input or output devices are needed connect them to the host via the connection cable S...

Page 14: ...13...

Page 15: ...use CAT5 or CAT5E network cable 1 Power interface 2 pin 2 0mm pitch socket 12V 1A input 2 1 sets of doorbell interfaces Can be connected to doorbell 3 1 sets of short circuit output interfaces Corres...

Page 16: ...h the phone interface or web interface Under factory settings the initial language defaults to English Set language under factory settings Upon startup under factory settings the device prompts a lang...

Page 17: ...ons 4 5 1 Touch Method Click On any interface the device can enter the settings and operations interface through a click tap Slide The device allows you to swipe up down to view information that is no...

Page 18: ...mbers and special characters 2 Character keyboard support to enter lowercase letters uppercase letters and some commonly used characters 4 6 Menu Introduction On the standby screen users can press the...

Page 19: ...status information Common Display device model version IP address MAC address and other relevant information Network Display device s network mode connection mode IP address and other relevant inform...

Page 20: ...ols tools ipscanner index html 2 Open the IP scanning tool Device Manager click on the scan button to obtain the IP address of the device within the local network To obtain the device IP through the d...

Page 21: ...ne selecting the registered line and registering the SIP account through Register Settings After completing the SIP parameter settings click Submit to successfully register SIP Parameters Parameters D...

Page 22: ...number from call logs Refer to 10 Call Log Dial numbers Click Dialer to enter the dialing screen Input the desired number on the dialing pad After inputting the number users can press Audio Video but...

Page 23: ...n the top right corner of the screen 5 2 2 1 Auto Answer Enabled For Line Auto answer can be configured by administrators through the web settings Log in to the device s web page go to Line SIP select...

Page 24: ...he DND function You can also schedule DND to automatically activate and deactivate at specific times And then click Apply to activate DND can be configured through the device menu Tap DND on the right...

Page 25: ...will display the incoming call interface but won t ring To cancel the silent mode for incoming calls Go to Menu Settings Basic Sound Swipe right to adjust the ringtone volume then tap to save After re...

Page 26: ...rd can be configured through the device menu Go to Menu Settings Call Call Settings then select the line for call forwarding settings After selecting the line choose the type of call forwarding you wa...

Page 27: ...tion Key Function Key then select the key you want to set Set the key type as a memory key with the subtype as intercom Enter the desired settings such as value name line etc and save the settings Can...

Page 28: ...rameters Description Priority Defines the priority in the current call with 1 being the highest priority and 10 the lowest Mcast Listening Renew Time s Set the interval for re listening to multicast a...

Page 29: ...nd multicast configuration information through SIP notify signaling After receiving the message the device configures it to the system for multicast monitoring or cancels multicast monitoring in the s...

Page 30: ...If you want to restrict broadcast packets in the network you can choose multicast The type of monitoring on the server side and the client side must be the same for example when the device on the clie...

Page 31: ...add both the hotspot host and hotspot extensions to the same group Set a call group number as desired when a call is received all devices within the group will ring and once one device answers the oth...

Page 32: ...ge If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user User will receive voice m...

Page 33: ...ration In the MWI interface you can view the number of read and unread voice messages Call the number of voice message enter the PIN code when prompted and listen to the voice messages according to th...

Page 34: ...ce Click the button on the door opening interface to enter the settings interface Enter the title door access IP address door access username and door access password matching the door access web user...

Page 35: ...same as the default door opening password for the access control unit If the user has not changed the access control unit s password they can use the default configuration The configuration for openi...

Page 36: ...nd click Add Enter the access control information then click Confirm to save Title Enter the name of the access control unit you can customize the name as desired Number IP Enter the access control un...

Page 37: ...nction with directional access control devices Via Video Linkage When the indoor unit receives a call it matches the incoming number or IP address If the corresponding number is bound to an RTSP video...

Page 38: ...of cameras the complete RTSP URL needs to be added Enter the RTSP authentication username and password Click in the top right corner to add 8 2 2 Scan Addition The steps to add via ONVIF scanning are...

Page 39: ...s web interface Go to Line Action Plan Set the following parameters Action Video Number The number of the access control or the IP address of the access control When using an extension to call enter t...

Page 40: ...access control devices Parameters Parameters Description Title Setting the Name for Added Access Control Number The access control number Supports IP addresses and SIP numbers Line Select the line to...

Page 41: ...n be added Adding contacts via the web interface Access the web page Phonebook Contacts to add contacts users can edit contact information by clicking Edit Parameters Parameters Description Name Conta...

Page 42: ...a the web interface Alternatively via the web interface go to Phonebook Contacts select the contacts you wish to delete from the contact list and click the Delete button to delete them Searching for c...

Page 43: ...button to delete Editing a group Click the Edit button on the group you wish to edit to make changes 9 2 3 Browse Add Delete Contacts In Group Open a group and click the edit button In the group editi...

Page 44: ...etting up on the web page it can be viewed on the device 9 3 2 Downloading Cloud Phonebook On the cloud phonebook screen interface users can select the cloud phonebook and the device will begin loadin...

Page 45: ...to this list it can still receive calls from that number even when the device has Do Not Disturb DND or call forwarding activated Calls from numbers not on the allowed calls list will be automaticall...

Page 46: ...bers If these numbers are entered on the dialing interface the call will not be allowed and the device will emit a prohibited call tone and display a pop up notification Users can set up restricted ou...

Page 47: ...ing by clicking OK Add to Phonebook Users can perform further actions such as adding a contact making a call or adding to allowed blocked call lists by clicking the button after viewing a call record...

Page 48: ...d Once configured the device will execute the designated action at the specified times Parameters Parameters Description Name Enter a defined action name Type Timing reboot timing upgrade timing forwa...

Page 49: ...e corresponding action when the event occurs Parameter description Parameter Description Action Action when the number configuration rule is triggered Supported types are Video Interconnect with a thi...

Page 50: ...figurations Import the configuration file of Settings Clear Configuration Clear configurations related to SIP auto deployment shortcuts etc Clear User Data Clear user data such as the phonebook call h...

Page 51: ...e Server Address1 Fill in the available primary upgrade server HTTP server address Upgrade Server Address2 Fill in the address of the available backup upgrade server HTTP server When the primary serve...

Page 52: ...2 0 Software Version Number Firmware http ip port xxx z URL of the Software Version File BuildTime 2023 09 11 20 00 Info TXT Release Note Xxxxx Xxxxx Xxxxx After the update interval has elapsed if the...

Page 53: ...configuration file is encrypted user should add the encryption key here General Configuration File Encryption Key If the common configuration file is encrypted user should add the encryption key here...

Page 54: ...Option Setting Custom Option Value Configure DHCPv6 option DHCPv6 option supports custom option option 66 option 43 3 methods to get the provision URL The default is Disable Custom Custom option numb...

Page 55: ...is 1 means phone will check the update every 1 hour Update Mode Provision Mode 1 Disabled 2 Update after reboot 3 Update after interval Auto provision Now TR069 Enable TR069 Enable TR069 after selecti...

Page 56: ...The DST end weekday Day End The DST end day Hour End The DST end hour Manual Time Settings To set the time manually you need to disable the SNTP service first and you need to fill in and submit each...

Page 57: ...ription Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP protocol Time Synchronized via DHCP Enable time sync through DHCP protocol Time Synchronized via DHCPv6 En...

Page 58: ...weekday Day Start The DST start day Hour Start The DST start hour Month End The DST end month Week End The DST end week Weekday End The DST end weekday Day End The DST end day Hour End The DST end hou...

Page 59: ...Wait Time Set the timeout duration before the device enters backlight mode 12 2 2 Screen Saver Users can enable screen savers through the device menu or the web interface which activates after a set...

Page 60: ...startup logo displayed when the device powers on you can update the boot logo image via the web interface Navigate to System Upgrade Boot Logo Upgrade to upload a custom boot logo image Image Format...

Page 61: ...r Access the web interface at Device Settings Advanced Screen Configuration to set up the device screen saver Custom Screensaver Users can upgrade the custom screensaver image via the web page System...

Page 62: ...s After setting click Submit to save Volume parameters Hands free ringtone Set the volume for incoming call ringtones and door opening tones Signal tone volume Set the volume for incoming and outgoing...

Page 63: ...ault on the device Play Talking DTMF Tone When the user presses the device s numeric keys during a call DTMF prompt tones will be heard This feature is enabled by default Automatic Answering Prompt To...

Page 64: ...Upgrade selecting the ringtone file and clicking Upload Ringtone file format Supports WAV and MP3 formats Maximum file size 1M 12 4 Greeting Words Setting Greeting words can be set via the device or...

Page 65: ...64 disabled...

Page 66: ...t corner of the device to expand the DSSKEY list Select the feature key you want to configure Function Key Usage Function keys support the following types Memory Keys Speed Dial Directly dial a preset...

Page 67: ...to the server during a call Retrace This function is related to the Broadsoft server and sends call information during or after a call Speaker Enter handsfree dialing or switch to the hands free chann...

Page 68: ...e wireless button the addrids of each wireless button are unique ID is displayed in hexadecimal only numbers and letters are supported special characters are not supported Type Select the function typ...

Page 69: ...utton s name and type Finalize the settings by clicking the check mark at the top right to save 13 2 2 Manual Addtion Adding through the web interface Log into the web interface and go to Function Key...

Page 70: ...69 this information click on bind or submit The device will then pair with the device that has this addr id If the status shows as paired it means the new button has been successfully added...

Page 71: ...er the IP address you wish to set Subnet Mask Set the subnet mask Gateway Used for network interconnection fill in according to your needs Primary DNS Server The IP address of the primary DNS server S...

Page 72: ...ngs Advanced Wireless Network Web interface connection Set up the wireless network connection on the device webpage Network Wi Fi Settings To connect via the device interface With the device in its de...

Page 73: ...ically expire requiring a new login Web Auto Login After timeout re login to the web page does not require entering username and password it will automatically log in HTTP Port Default is 80 For enhan...

Page 74: ...indoor unit will automatically attempt to connect to the VPN each time unless disabled Sometimes if the VPN connection is not established promptly users can try restarting the device and check if the...

Page 75: ...d manual settings LLDP Link Layer Discovery Protocol Access the device web page Network Advanced Link Layer Discovery Protocol configure LLDP settings Enable LLDP Activate the LLDP protocol function P...

Page 76: ...o obtain the VLAN value via DHCP Manual VLAN Setup WAN VLAN Settings Access the device web page Network Advanced WAN VLAN Settings manually configure the WAN VLAN ID Enable VLAN Activate the manual se...

Page 77: ...e Duration When the input interface triggers an alarm if the alarm sound is enabled specify the duration of the alarm sound Input Tamper Server Address Configure the remote response server address inc...

Page 78: ...ages to the server Event Triggered events When connected to a door magnet select door magnet when connected to an indoor switch select indoor switch Triggered Ringtone Supports ringtone selection None...

Page 79: ...with the MAC address of the device IP replace with the IP address of the device Trigger replace with the triggered interface such as input1 input2 etc Trigger Name replace with the triggered name Inp...

Page 80: ...Whether to play a prompt ringtone when the relay output port is triggered by SMS Standard Status Whether the default state of the relay is normally closed or normally open is recommended to be kept a...

Page 81: ...gger the door to open Trigger By Call Status Whether to allow call state triggering of the relay For example triggering the output port by a call the output port will remain in the call state continuo...

Page 82: ...fault password is 123 and save after setting Password change settings Current password The password you have set with the default password being 123 New password The new menu password you wish to set...

Page 83: ...word to modify the security password Enter the current menu password default password is 1234 and click save after setting Password change settings Current Password The password you have set the defau...

Page 84: ...do not configure the web filtering subnet to be outside of your own subnet otherwise you won t be able to log in to the webpage 16 5 Mutual Authentication The device supports mutual authentication us...

Page 85: ...side Certificate List Displays the list of custom uploaded server trusted certificates Mutual Authentication Explanation Upload the device certificate used to the server s trusted certificate list en...

Page 86: ...elect whether the currently added rule is an input or output rule Deny Permit To select whether the current rule configuration is disabled or allowed Protocol There are four types of filtering protoco...

Page 87: ...86 255 255 255 255 it means the specific host When set as 255 255 255 0 it means that a network segment is filtered...

Page 88: ...ptions The following information will be provided 1 Device information model software and hardware version 2 Account information 3 Internet Information 17 2 Reboot Device Users can restart the device...

Page 89: ...der to obtain the data packet of the device the user needs to log in to the webpage of the device open the webpage System Tools LAN Packet Capture and click the Start option in the Network Packets Cap...

Page 90: ...Logs Enable WLAN logging and submit the changes Follow the steps where the issue occurs until it manifests then go to System Tools WLAN Logs and click on export logs to save the logs locally for anal...

Page 91: ...the network connection is fine recheck your cable configuration If all configurations are correct contact your service provider for support or follow the instructions in 16 5 Network Data Capture to...

Page 92: ...SMS writing reading and sending functions Menu Click this icon to enter the app list interface Monitor Add view and edit monitoring devices Door Lock Edit the door lock and open the door Settings Func...

Page 93: ...ess control list on the device for quick contact search SMS View and send text messages MWI View and listen to voice messages Settings Personal preferences call settings network settings etc Security...

Page 94: ...IFI network anomaly Connecting WIFI Network storm 18 4 Appendix IV Function Key Status Definition Type Icon Status Description Line Key Gray Line out configured Green steady light Line is available re...

Page 95: ...number displayed in the top right corner New voicemail White No new voicemail 18 5 Appendix V Keyboard Character Lookup Table Icon Description Return Space Key Delete Collapse keyboard Move cursor le...

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