89
Obtain system log
：
To obtain the device's log information, users can log into the device's webpage, navigate
to
[System] >> [Tools] >> [Syslog]
:
Set the system log to diagnostic mode.
Enable log export and submit the changes.
Follow the steps where the issue occurs until it appears, then go to
[System] >>
[Tools] >> [Export Log]
and click on export logs to save the logs locally for analysis or
send them to technical staff for problem resolution.
。
Obtain WiFi Log:
To obtain the device's WiFi log information, users can log into the device's webpage,
navigate to
[System] >> [Tools] >> [WLAN Logs]
:
- Enable WLAN logging and submit the changes.
Follow the steps where the issue occurs until it manifests, then go to
[System] >>
[Tools] >> [WLAN Logs]
and click on export logs to save the logs locally for analysis or
send them to technical staff for problem resolution.
。
17.7 Common Trouble Cases
Trouble Case
Solution
Device could not boot
up
1. The device is powered by a power adapter. Please use a
compliant power adapter and check if the device is connected to
power.
2. The device is powered by PoE. Please use a compliant PoE
switch.
Device could not
register to a service
provider
1. Please check if the device is connected to the network.
2. Verify if the device has an IP address. Check the system
information; if the IP address is 0.0.0.0, it indicates that the
Summary of Contents for i504 Series
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