Fanvil i504 Series, User Manual, Page: 88 / 95

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17 Trouble Shooting
When the device is not in normal use, the user can try the following methods to
restore normal operation of the device or collect relevant information and send a problem
report to Fanvil technical support mailbox.
17.1 Get Device System Information
Users can obtain information through the device webpage
[System] >> [Information]
or
the device [Menu] >> [System] options. The following information will be provided:
1. Device information (model, software and hardware version).
2. Account information.
3. Internet Information.
17.2 Reboot Device
Users can restart the device via the web interface or device menu.
Device Interface Restart:
Click on [Menu] >> [Settings] >> [Basic] >> [Reboot] and press [OK].
Web Interface Restart:
Click on [System] >> [Reboot Device] and press [OK].
Power Cycle Restart:
Simply unplug the device and plug it back in to restart.
17.3 Device Factory Reset
Users can restore the device to default settings through the web interface or the device
menu.