Problem
Probable Causes
Possible Solutions
Water is cloudy
• Dirty/Misaligned filter
• Inadequate or improper sanitizing
• Oils, lotions, organic matter, Bio-
Film, scaling
• Old water
• Improper pH, alkalinity, calcium
hardness levels
• Metals present within water
• Recent high bather load
• Clean/Adjust or Replace the filter
• Test/Adjust sanitizer levels
• Flush/Purge spa system
• Drain
,
clean
and refill spa
• Test/Adjust pH, alkalinity, calcium
hardness levels
• Use a Metal Sequestrant
• Shock the spa
Algae
• Leaving spa uncovered
• Sanitizer too low
• pH too high
• Bad filtration
Troubleshooting Water Quality Problems
• Keep Spa covered when not in use
• Test/Adjust sanitizer levels
• Test/Adjust pH levels
• Clean/Adjust or Replace the filter
• Shock the spa
• To prevent algae use an algaecide
Organic buildup or
scum
ring around spa
• Dirty/Misaligned filter
• Oils, lotions, organic matter
• Metals present within water
• Improper pH calcium hardness
levels
• Clean/Adjust or Replace the filter
• Flush/Purge spa system
• Use a Metal Sequestrant
• Test/Adjust pH, calcium hardness levels
• Wipe off scum ring using a clean rag.
You
may need to drain, clean and refill your spa.
Chlorine
odor
•
Chlorine level too high
•
pH too low
•
Test/Adjust sanitizer levels
•
Test/Adjust pH
Musty odor
• Algae or bacteria
•
Inadequate or improper
sanitizing
•
Oils, lotions, organic matter,
Bio-Film
•
Improper pH levels
•
Recent high bather load
•
Shock the spa
•
Test/Adjust sanitizer levels
•
Flush/Purge spa system
•
Test/Adjust pH
•
Drain, clean and refill spa
Eye irritation
•
Improper pH levels
•
Inadequate or improper sanitizing
• Adjust pH to balance
•
Test/Adjust sanitizer levels
Skin irritation or rash
•
Inadequate or improper sanitizing
•
Sanitizer
level too high
•
Bacterial contamination
•
Test/Adjust sanitizer levels
• Shock spa
• Allow level to drop naturally to below
5
ppm before using spa
•
Flush/Purge spa system, replace the filter,
drain, clean and refill spa
Stains
•
Typical dirt and grime
•
Improper pH, alkalinity, calcium
hardness levels
•
Calcium build-up
•
Rust/Corrosion
•
Drain, clean and refill spa
•
Test/Adjust pH, alkalinity, calcium
hardness levels
• Use stain and scale inhibitor
•
Use a Metal Sequestrant
Scale
•
Improper pH, alkalinity, calcium
hardness levels
•
Metals present within water
•
Oils, lotions, Other contaminants
•
Test/Adjust pH, alkalinity, calcium
hardness levels
•
Use a Metal Sequestrant
•
Flush/Purge spa system
•
Drain, clean and refill spa
•
Use stain and scale inhibitor
Customer Service 1•800•787•6649
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