36
Troubleshooting Operations
Leaks
1.
Visible leak.
a.
First determine if leak is visible.
b.
Visible leaks are the easiest to repair as they are usually accessible and properly diagnosed.
2.
Non-visible leak.
a.
Water must first collect in the base of the spa prior to being able to run outside of the spa.
b.
General area should be able to be determined by where the water is pooling within the cabinet of
the spa.
c.
Once general area has been determined start from the top and work your way down inspecting for
any signs of chemical residue or moisture.
3.
Simple leaks.
a.
Pump or pack unions.
i.
Verify union is snug.
ii.
Verify union gasket is in good shape.
iii.
Verify the union is not cross-threaded.
b.
Jets and other wall fittings
i.
Make sure nut on wall fitting/jet is snug allowing the gasket to seal.
ii.
If tightening fails to resolve issue, inspect gasket.
iii.
If gasket is in good shape inspect the hole for the wall fitting
c.
Drain hose valve
i.
Inspect drain hose valve to ensure it is properly attached and the gaskets are not failing
d.
Overfilling spa
i.
Make sure to properly fill the spa without overfilling.
4.
Questionable leaks.
a.
Water on the outside of the spa but none within the cabinet could be condensation or a water
feature left on
i.
Ensure cover is sealing to the best of its abilities.
ii.
Sometimes rotating the cover may allow it to seal better.
iii.
Make sure air valves are being closed when not in use.
iv.
Make sure all water features such as waterfalls, water shooters, and neck jets are turned off
when not in use.
b.
If the water level dropping is the only sign of a leak and the spa is only loosing about 1-2 inches per
week, this is most likely due to evaporation. This is normal.
i.
Larger amounts than this without heavy use usually indicate a leak.
c.
If water is found around the spa or even within the cabinet of the spa but the water level is not
dropping at all, it may be possible water is settling around the spa or within the cabinet from being
overfilled or from rain.
i.
monitor the issue.
Light issues
1.
Determine extent of issue.
a. Determine if the issue involves a single light, random lights, a section of lights or all the lights within
the spa.
2. One light failing to operate or multiple random lights not in the same area.
a. Most likely light has fallen out of its holster (usually during shipping).
b. Inspect inside of cabinet to ensure light is in its holster.
c. If light is in holster and one individual led is failing to operate on a strand, replace strand.
d. Note: if one led light is showing a different color as compared to every other light in the spa, replace
strand the light is attached to.
