EVBox Iqon, Installation And Commissioning Manual, Page: 46 / 54

Problem Possible cause Solution
Ground resistance is too high
for the vehicle type.
Measure the ground resistance
and compare it to the
resistance required by the
supplier of the vehicle.
LED ring shows blue for a few
seconds, then changes to
yellow.
Vehicle will not charge.
• Make sure that the
minimum current accepted
by the car is not higher
than the minimum current
supplied by the station.
(Check by user.)
• Check that the electrical
installation is correctly
grounded.
Charging station does not start
charging. LED ring flashes
green for 30 seconds, then
flashes red 10 times. LED ring
changes to green or goes off
No communication with the
CMP portal account.
Use the card again to start the
charging. If the problem
remains, contact the CPO for
further support.
Plug not locked.
• Make sure that the
charging plug is pushed
far enough into the vehicle
socket station.
• Examine the charging plug
and vehicle socket for
damage or bent pins.
• Examine the charging plug
and vehicle socket to see
if it is blocked by an
object.
Plug cannot be removed from
vehicle.
Incorrect card used to stop
charging (LED ring flashes
purple briefly). Use the same card to stop
charging as to start charging.
(Check by user.)
There is no communication
with the CMP.
Use the card again to stop the
charging. If the problem
remains, contact the CPO for
further support. (Check by
user.)
EN
5. Operation instructions
42