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O P E R A T I O N M A N U A L
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16
SERVICE INFORMATION
S E R V I C E Y O U R E T Ó N O R G R U N D I G P R O D U C T
To obtain service for your
etón
or Grundig product we recommend first contacting an
etón
service representative at
800-872-2228 US, 800-637-1648 Canada or (650) 903-3866 for problem determination and trouble-shooting.
Many of the common questions can be resolved quickly over the phone.
THERE ARE TWO SERVICE TYPES SHOULD YOUR ETÓN OR GRUNDIG PRODUCT NEED REPAIR.
1.
WARRANTY
– If your product is still in warranty
and the
etón
service representative determines
that warranty service is needed, a return
authorization will be issued and instructions for
shipment to an authorized warranty repair facility.
Do Not ship your radio back without obtaining
the return authorization number.
2.
NON-WARRANTY
– If your product is no
longer under warranty and requires service our
technical staff will refer you to the nearest
repair facility that will be able to best handle
the repair.
15
LIMITED WARRANTY TO THE ORIGINAL CUSTOMER
This
etón
or Grundig brand product, as supplied and distributed by
etón
Corporation (
etón
) is warranted by
etón
against manufacturing defects in material and workmanship for the following limited warranty period:
O N E ( 1 ) Y E A R PA R T S A N D L A B O R
This limited warranty begins on the original date of
purchase, and is valid only on products purchased
through an authorized
etón
retailer and does not
include transportation, installation, removal or
reinstallation. Warranty repairs must be performed
by
etón
or
etón
’s authorized service center. To
receive warranty service, the original dated bill of
sale must be presented upon request as proof of
purchase to
etón
or
etón
’s authorized service center.
Transportation to
etón
or
etón
’s authorized service
center is the responsibility of the purchaser.
etón
will repair or replace this product, at our
option and at no charge with new or reconditioned
parts, if found to be defective during the limited
warranty period specified above. The product must
be returned no later than 15 days beyond the
expiration of the warranty period with transportation
charges prepaid to
etón
or
etón
’s designated service
center for warranty coverage. Prior to returning
any product for warranty service, the purchaser
must contact
etón
for problem determination and
service procedure. All replaced parts and products
become the property of
etón
. Replacement parts
and products assume the remaining original
warranty, or ninety (90) days, whichever is longer.
This limited warranty covers manufacturing defects
in material and workmanship encountered in normal,
noncommercial use of this product and shall not
apply to the following, including, but not limited
to: damage which occurs due to applications and
uses for which the product was not intended;
failures or problems which are caused by products
or equipment not supplied by
etón
; accidents,
misuse, abuse, neglect, misapplication, fire, water,
lightning, or other acts of nature; incorrect line
voltage, fluctuations or surges; damage caused by
improper or faulty installation (including batteries,
which may create an acid leak with irreversible
circuit damage); damage caused by acid leakage;
product alteration or modification; or use of
unauthorized parts, supplies, accessories, or
equipment which damage this product or result in
service problems.
