Eternal GU145 (S), Operation Manual

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Grand Hall Limited Warranty
*See DEFINITIONS below.
Limited Labor Allowance
Grand Hall will provide a pre-set labor allowance as set forth in the following table, which shall be paid to the
licensed contractor who obtains written authorization or a Work Order from Grand Hall in advance, strictly for
repairs or replacements for warrantycovered defects occurring within one (1) year from the date of purchase.
Contractor ’ s Authorization Level* Repair or Replacement Labor Allowance – Part Replacement Labor Allowance – Entire Unit
Unregistered Installer $0 $75
F.A.C.T. Registered $75 $150
F.A.S.T. Registered $150 $300
1. 15 years for Residential use;
2. 5 years for Commercial use;
3. 365,000 total ignition cycles*
* No more than 300 ignition cycles in any one day, which averages to about one cycle every 5 minutes.
Note: GU100 models are solely for Residential use and the warranty is voided if used for Commercial use.
See DEFINITIONS below for “ Commercial ” and “ Residential. ”
All warranty work must be authorized by Grand Hall through a Work Order in order to be eligible for payment, as
described in the
Warranty Service Policy .
What ’ s covered by the Limited Labor Allowance
Covered: Labor incurred for the completed repair or replacement of a component or product that has failed due
to a manufacturing defect in the component or product.
What ’ s not covered by the Limited Labor Allowance
Not covered: Corrections due to failure to follow installation instructions in the Manual ; resetable error codes
not caused by a component or product failure; adjustments made on a product or component that should have
been checked at time of installation, such as (but not limited to) insuf
 cient or excessive gas pressure; repair or
replacement resulting from misapplication of the product, such as (but not limited to) under-sizing, wrong gas
type, use with non-potable water; and damages resulted from mishandling, transit, natural disasters, electrical
surges and/or Acts of God.
Grand Hall is not responsible for any labor charge incurred on non-warranty work performed by the contractor.
Warranty Periods
Warranty Periods for Heat Exchanger
The warranty period for the Heat Exchanger expires upon the  rst of the following events to occur:
Warranty Periods for other Components
Product Warranty: The maximum term of the limited warranty on parts, other than the Heat Exchanger,
is three (3) years from date of purchase. Grand Hall offers an extended warranty for parts, other than the
Heat Exchanger, of two (2) additional years, free of charge, if the product is registered online at www.
eternalwaterheater.com.
Warranty Period for Labor Allowance
Labor Allowance: The term of the limited labor allowance is one (1) year from date of purchase, paid through
Work Orders issued to authorized contractors, as described in the Limited Warranty and Service Policies
Guide .
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