ETC IRIDEON, Installation And User Manual

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4 Introduction
Support
If you are having difficulties, your most convenient resources are the
references given in this manual, the luminaire manual, and Software
manual provided with your system. To search more widely, try the ETC
web site at www.etcconnect.com.
Your Dealer
ETC, Inc. has a network of authorized dealers. Please call the ETC, Inc.
Sales Department for information about contacting an authorized dealer in
your area. Your authorized dealer has been thoroughly trained and
equipped to assist you with your automated lighting needs. Contact your
dealer first if you have any technical questions. For your convenience,
write the name, address, and phone number of your dealer here:
Name: ___________________________________
Address: __________________________________
City: _____________State: ___Zip: _________
Phone: ________________Fax: ______________
Technical Support
If none of these resources is sufficient, contact ETC Technical Support
hours of operation are 8:00 AM to 5:00 PM Central time, Monday through
Friday. If you call after hours, you may leave voice mail. The voice mail
activates a pager, so please indicate clearly if your problem is an
emergency. Emergency calls can generally be handled within a
reasonable time.
Phone: 608-831-4116
Toll Free:800-688-4116 (US Only)
When calling for assistance please have the following information
handy:
• Type of system installation (ex. Composer with MCP, Composer Lite,
or DMX Interpreter).
• List of components in system including luminaire types and other
interfaces to the system.
E-Mail
Ask questions and receive detailed answers from the Technical Support
Department. Just send e-mail to the address listed below. You will receive
a reply by e-mail.
Service@etcconnect.com
Fax
You can fax questions or comments to ETC, Inc. Just send a fax to the
number listed below. You will receive a reply by fax.
608.836.1736