42
Registered users (!) can download such updates free of charge
at any time.
All following software updates for the ECoS are free of charge.
Guaranteed, you can rely on it.
Of course, you can also participate in the ESU support forum.
26.2. Forum
Since its introduction in autumn 2006 the ESU support forum
has grown to be one of the most successful internet platforms.
In this forum you may ask any questions about ESU products.
Our support team will endeavour to resolve all problems to-
gether with you. That way everyone benefits from the common
knowledge, since other users can also provide answers.
There is a special section of the forum reserved solely for the
owners and users of an ESU ECoS. This „exclusivity“ assures
that only customers who really own an ECoS can take part
in the discussions. The quality of the answers in this forum is
accordingly high.
Support
Figure 128
26. ESU Support & Registration
As the owner of an ECoS you are entitled to technical support
by ESU.
There are many ways to get in touch with us should you en-
counter any problems or if you have any suggestions.
26.1. Registration
We want to support you in the best possible way. Therefore we
kindly ask you to establish an “access account” on our website
at
http://www.esu.eu/nc/en/register/
.
What advantages does registration offer?
When registering you enter the serial number of your ECoS.
Thus your ECoS is automatically registered with ESU. Should
there be any software or other problems we can then inform
you directly. The most efficient way is doing this via the inter-
net.
In addition after registering you will get access to the latest
software versions.
Figure 125
Figure 126
Figure 127
26.3. Technical hotline
Your model train or hobby shop is your competent partner for
all your questions regarding ECoS command station as well as
model trains in general.
There are many ways to get in touch with us. Please direct any
questions related to the ECoS via the support forum on our
website.
Should you not have access to the internet you are welcome
to send a fax. Please always mention your fax number or email
address to which we should replay to.
The telephone hotline is often very busy. Therefore you should
only try this method if you have really special requests. Make
use of our internet forums or have a look at our website. The-
re you will already find some answers and possibly also hints
provided by our customers in the “Hints & tricks” section that
may be of assistance to you. Of course we are pleased to assist
you as well.
Hotline:
+49 (0) 700 - 56576863 *)
( 0 )700 - LOKSOUND
Tuesday and Wednesday
10:00 am - 12:00 am
Fax:
+49 (0) 700- 37872538 *)
Post:
ESU electronic solutions ulm GmbH & Co. KG
-technischer Support-
Industriestrasse 5
D - 89081 Ulm
www.esu.eu
*) 0.12Euro per minute from the network of the Deutsche Telekom
