Essilor MYOPIA EXPERT 700, User Manual

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18. MYOPIA EXPERT 700 TROUBLESHOOTING
Problem Solution
The external body of the MYOPIA EXPERT 700 is
broken
Contact Technical Service
The MYOPIA EXPERT 700 display is broken Contact Technical Service
The MYOPIA EXPERT 700 cannot be moved with the
joystick
Completely unscrew the two locking screws and the
semi-lock. If the problem persists, contact
Technical Service
The MYOPIA EXPERT 700
doesn’t move properly
with the joystick
Contact Technical Service
The MYOPIA EXPERT 700 display is black Check that the MYOPIA EXPERT 700 device is on.
Check that the power cables are properly
connected.
If the problem persists, contact Technical Service.
The MYOPIA EXPERT 700 power cord is connected
correctly, but the device doesn’t boot up
Contact Technical Service
After switching on the MYOPIA EXPERT 700, only a
blue screen appears
Contact Technical Service
The MYOPIA EXPERT 700 is on, but the on-board
application is not active
Turn off the device from the stand by switch and
turn it on again. If the problem persists, contact
Technical Service
After a few minutes when switched on, the MYOPIA
EXPERT 700 restarts
Contact Technical Service
One or both USB external ports don’t work
Contact Technical Service
The MYOPIA EXPERT 700 boots up and the on-board
application is started, but no touch operation is
possible
Contact Technical Service
The acquisition is not taken automatically when
doing the calibration check.
Check that the calibration checking device is
positioned correctly, and it is clean. Use the
provided cloth for proper cleaning. If the problem
persists contact Technical Service.
Calibration check has failed Repeat the measurement. If the problem persists,
contact Technical Service.