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Essex Electronics, Inc. | 805.684.7601 | 800.KEY-LESS | fax 805.684.0232 | keyless.com
Troubleshooting
Overview – The KE-265 Series
These are a few troubleshooting suggestions to help assist with
any problems you may experience. If the problem continues or is
not answered here, please call Essex technical support at (800)
KEYLESS or (800) 539-5377. You can also visit Essex anytime at
keyless.com or send email to [email protected].
I changed or deleted a code, but the old code still unlocks the
door.
Remember there are a total of 6 User Codes for the KE-265.
Make sure you changed the desired code. If you changed the
Master Code, the other User Codes will still work. If in doubt, it
is recommended you reprogram the master code and delete all
5 user codes. Then program any new user codes. (See System
Programming page 16.)
The Keypad beeps normally but the door does not unlock.
For a new installation:
1. Check the specifications of your power supply and locking device.
(See Input Requirements - page 2.)
Note: If you are connecting 12VDC, make the connections
to “DC IN/OUT” instead of “12-24V AC/DC IN” (see Circuit
Board Layout on Page 30). Make sure polarity is correct.
2. Test the wiring hookup to the primary locking device (the device
connected to User Code 1, 2 Unlock). On the control module
circuit board, locate and momentarily short the screws for
“REMOTE” (see page 30). This will activate the output (same as
if you enter a valid programmed code at the Keypad).
