Epson SureColor F6370 User Manual Download Page 110

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages
Solving Printer Problems
Solving Printing Problems
Solving Print Quality Problems
Where to Get Help

Product Status Messages

You can often diagnose problems with your product by checking the messages or icons on its LCD
screen.

Error messages

Solution

Prepare empty waste ink
bottle.

The waste ink bottle is almost full. Make sure you have a replacement waste
ink bottle handy.

Chip Unit Error

Chip unit not
recognized. Reattach or
replace.

Remove and reinstall the chip unit. If the error recurs, replace the chip unit
with a new one.

Condensation may have formed on the chip unit. Make sure the ink is at
room temperature for at least four hours.

Chip Unit Error

Chip unit not
recognized. Refill after
matching ink pack with
label?

Use only chip units from the Epson ink packs specified for this product.

Check Ink Levels

The chip unit is nearing the end of its service life. Make sure you have a
replacement ink pack in the correct color handy.

Check the remaining ink in the ink tank using the top edge of the metal plate
or the scale on the ink pack and, if necessary, refill the ink.

Command Error

Check print settings on
RIP.

Press the

pause/cancel button and select

Job Cancel

. Make sure the

installed RIP software is compatible with the product.

Summary of Contents for SureColor F6370

Page 1: ...Epson SureColor F6370 User s Guide ...

Page 2: ......

Page 3: ...g Your Printer 20 Media Handling 21 Loading Media 21 Viewing and Changing Media Settings 29 Saving Sets of Media Settings 30 Printable Area and Paper Size Checking 31 Media Feed Adjustment 33 Adjusting the Media Feed 33 Adjusting the Media Feed During Printing 35 Cutting Media 35 Removing Media 36 Using the Auto Take up Reel 39 About the Auto Take up Reel 39 Attaching the Take up Roll Core to the ...

Page 4: ...ntenance 80 Checking for Clogged Print Head Nozzles 81 Cleaning the Print Head 82 Aligning the Print Head 83 Performing Head Maintenance 86 Cleaning the Anti drying Caps 89 Cleaning the Platen 95 Replacing the Waste Ink Bottle 97 Replacing the Cutter 100 Replacing the Head Cleaning Set 103 Moving or Transporting the Product 108 Prepare to Move the Product 108 Setting Up the Product After Moving 10...

Page 5: ... Correctly on the Media 121 Where to Get Help 121 Technical Specifications 123 Windows System Requirements 123 Printing Specifications 124 Electrical Specifications 124 Environmental Specifications 125 Dimension Specifications 125 Interface Specifications 125 Ink Pack Specifications 126 Media Specifications 126 Safety and Approvals Specifications 126 Notices 128 Important Safety Instructions 128 G...

Page 6: ...6 Copyright Attribution 135 ...

Page 7: ...7 Epson SureColor F6370 User s Guide Welcome to the Epson SureColor F6370 User s Guide For a printable PDF copy of this guide click here ...

Page 8: ... you read your documentation Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid damage to your equipment Notes contain important information about your printer Tips contain additional printing information Parent topic Introduction to Your Printer Printer Part Locations Check the printer part illustrations to learn about the parts on your printer Product P...

Page 9: ...er cover 3 Paper eject guide 4 Maintenance box covers not used for this product 5 AC inlet 6 Waste ink bottle 7 Waste ink bottle stopper 8 Waste ink tube 9 Option port 10 Data light 11 LAN port 12 Status light 13 USB port 14 Ink tank 15 Stirring stick ...

Page 10: ...10 16 Slider chip holder 17 Maintenance cover 18 Alert light 19 Control panel 20 Side cover 21 Roll paper cover Slider Chip Holder Parts 1 Slider 2 Ink inlet cover 3 Chip unit ...

Page 11: ...11 Roll Paper Adapter 1 Adapter lock lever 2 Size lever Parent topic Printer Part Locations Product Parts Inside ...

Page 12: ...2 1 Print head 2 Platen 3 Pressure rollers 4 Wiper cleaner 5 Suction caps 6 Anti drying caps 7 Wiper 8 Roll lock lever 9 Adapter holder 10 Adapter guides 11 Paper slot Parent topic Printer Part Locations ...

Page 13: ...13 Control Panel Parts 1 The power button 2 The power light 3 The load remove paper button 4 LCD screen 5 The Menu button 6 The back button 7 The left and right arrow buttons ...

Page 14: ...nt information if you have entered a value during printing 3 Information display area with the 5 tabs described in the next table Print status tab Displays information about the print jobs in the print queue Press the OK button to display the Print Job menu Paper status tab Displays information about the loaded paper such as roll width and amount of paper remaining Press the OK button to display t...

Page 15: ... life Check the remaining ink in the ink tank using the top edge of the metal plate or the scale on the ink pack and if necessary refill the ink and replace the chip unit Ink is out and printing is stopped Replace the chip unit and refill the ink A chip unit for automatic charging is mounted When ink gets low a low ink warning does not appear If the icon is flashing the chip has been removed The s...

Page 16: ...Displays the product s IP address and menus for various settings Press the OK button to display the Setup menu Parent topic Printer Part Locations Related references Paper Menu Settings Related tasks Replacing the Waste Ink Bottle Related topics Replacing the Ink and Chip Unit Consumables and Replacement Parts You can purchase genuine Epson ink paper and accessories from an Epson authorized resell...

Page 17: ...ent part Part number Auto cutter spare blade C13S902006 Auto take up reel unit C12C934671 Cap cleaning kit C13S210054 Head maintenance kit C13S210043 Roll adapter C12C934711 Waste ink bottle C13T724000 Wiper kit C13S210096 Parent topic Introduction to Your Printer Printer Usage Guidelines Follow the guidelines in these sections as you use your printer consumables and print media Using Your Printer...

Page 18: ...age the print head Do not bend or pull on the waste ink tube Otherwise ink may leak inside or outside the printer Be sure that the waste ink bottle is installed whenever the printer is turned on If an error occurs and the printer is turned off without first resolving the error the print head may not be in the home position which may cause the print head to dry out In this case turn on the power an...

Page 19: ...ter opening an ink pack When refilling an ink tank use all of the ink in the ink pack at once Parent topic Printer Usage Guidelines Related references Ink Pack Specifications Handling Media Follow these guidelines as you handle or store media Read and follow the guidelines provided with each type of media Keep the media in its packaging until just before loading the roll in the product Do not fold...

Page 20: ...ineer before and after this period Contact Epson support Even if the printer is not turned on ink that has accumulated in the waste ink tube may leak out Make sure the waste ink bottle is installed even when the printer is not on Remove any loaded media before storing the printer to prevent the pressure rollers from causing creases in the media which may cause jams or damage to the print head Make...

Page 21: ...o Take up Reel Loading Media Before loading media in your printer review and follow the media handling guidelines for the best results Caution Wait until just before printing to load media This avoids creases in the media that may be caused by the pressure rollers Creased wavy or curled media could cause it to jam inside the printer or contact the print head 1 Press the power button and check that...

Page 22: ...22 3 Lift up the adapter holder lock lever 4 Place your media on the roll rest temporarily ...

Page 23: ...23 5 On the roll paper adapters slide the size lever to the position for the size of the roll core on the media you are loading 3 inch core ...

Page 24: ...24 2 inch core ...

Page 25: ...25 6 Lift up the lock levers on both roll paper adapters 7 Attach the roll paper adapters to each end of your media roll and press them in until they are fully inserted ...

Page 26: ...evers on both roll paper adapters 9 Slide the roll paper right until it contacts the adapter guide then slowly roll it backward following the adapter guide 10 Press the load remove paper button on the product control panel ...

Page 27: ...he opening in the product and pull it through making sure there is no slack in the paper and the ends do not fold Note Avoid touching the printable surface of the paper Rotate the roll paper adapters as shown to feed paper Warning Do not rub your hands along the edges of the media The edges are sharp and can cause injury ...

Page 28: ...aper is not horizontal or cut neatly you can cut the edge of the roll paper with the built in cutter by pressing the OK button then pressing the cut feed media button within five seconds 13 Close the roll paper cover 14 Select your media settings on the control panel Parent topic Media Handling Related references Handling Media ...

Page 29: ...s Above and press the OK button If you need to change the media settings press the up or down arrow button to select Change Settings and press the OK button 2 If you want your product to calculate the amount of media remaining based on the length of the roll and the amount already printed and display the approximate results on the product control panel set the Remaining Setup setting to On 3 To ch...

Page 30: ...d and stored for each media bank or RIP setting you created Note Make sure that you loaded the media type for which you are selecting settings 1 On the product control panel press the left or right arrow button to select the tab and press the OK button The Paper menu appears 2 Press the up or down arrow button to select Custom Paper Setting and press the OK button The Custom Paper Setting menu app...

Page 31: ...tting and press the OK button If necessary press the back button to return to the menu to select additional settings 11 Press the pause cancel button to exit the menus Parent topic Media Handling Related tasks Loading Media Printable Area and Paper Size Checking The left and right edges of media recognized by your product vary depending on the Paper Size Check setting When the Paper Size Check set...

Page 32: ...t is changed to 0 2 inch 5 mm to maintain feeding accuracy 2 Top margin1 You can configure this margin in the RIP software from 0 2 inch 5 mm or more if you set it below 0 2 inch 5 mm it is changed to 0 2 inch 5 mm to maintain feeding accuracy The margin differs based on how far you pulled the media during loading 3 4 Left Right margins2 3 You select this margin as the Side value of the Roll Paper...

Page 33: ...al banding uneven tint or stripes you need to adjust the feed of the media You do this by printing and examining a test pattern and then selecting the feed adjustments you need Adjust the feed using the same media type and print conditions you use for printing For example if you are using the auto take up reel you should use it during feed adjustment You may need to adjust the feed again if you lo...

Page 34: ...e of the following To print an adjustment pattern select Pattern and press the OK button Press the OK button again to print an adjustment pattern and go to the next step To manually enter an adjustment value select Value and press the OK button Press the up or down arrow buttons to select an adjustment value and press the OK button 6 Measure the distance between the symbols or take the average of ...

Page 35: ...f further adjustment is necessary repeat the last step If the print quality is good press the OK button Parent topic Media Feed Adjustment Cutting Media When you finish printing do one of the following to cut the media If you turned on the Auto Cut setting on the product control panel your product automatically cuts the media after printing each page If you did not turn on the Auto Cut setting fol...

Page 36: ...ng Related references Setup Menu Settings Removing Media After printing remove the roll paper from your product for the best results Caution Always remove media after printing This avoids creases in the media that may be caused by the pressure rollers Creased wavy or curled media could cause it to jam inside the printer or contact the print head 1 Press the load remove paper button The Load Remove...

Page 37: ...per remaining when you replace the roll paper Enter the length of the roll the next time it is used The printer automatically rewinds the paper onto the roll and displays this message Press and load paper Note If you see a message telling you to turn the roll paper adapter rewind the paper by hand using the adapter instead 3 Open the roll paper cover 4 Lift up the adapter holder lock lever ...

Page 38: ...ia to the roll rest temporarily 6 Lift up the lock levers on both roll paper adapters 7 Remove the roll paper adapters from each end of your media roll 8 Carefully rewind the media onto the roll and store it in its original packaging 9 Close the roll paper cover ...

Page 39: ...cally rolls up printed media as you print It is best to do the following when using the auto take up reel Load media with the printable side in Use a take up roll core that is the same width as your media so the core does not bend or take up media incorrectly Do not attach take up roll cores with worn or deformed edges The media may not wind correctly causing banding in the print results Use any c...

Page 40: ...40 1 Set the Auto switch on the auto take up reel unit to Off 2 Make sure the media roll is loaded correctly in the product and press the cut feed media button on the control panel ...

Page 41: ...e of the loaded media reaches the roll core holders Note Always use the down arrow button to feed loaded media or the media may twist during take up 4 Unlock the roll core holder lock levers and adjust the roll core holders so they are wider than your media ...

Page 42: ...42 5 Align the right roll core holder with the right edge of the media ...

Page 43: ...43 6 Lock the right roll core holder lock lever so the roll core holder does not move 7 Insert the roll core onto the right roll core holder ...

Page 44: ...der 9 Confirm that the roll core and the edges of the media are aligned If they are misaligned loosen the right roll core holder locking screw and repeat these steps to attach the roll core again 10 Lock the left roll core holder lock lever so the roll core holder does not move ...

Page 45: ...ore on the auto take up reel follow these steps to take up media with the printable side in Note Before proceeding select Off as the Auto Cut setting Using the auto take up reel when On is selected will cause errors 1 Guide your loaded media behind the roll core then attach the media to the roll core with tape in the order shown here ...

Page 46: ...he left and right sides pull the paper to the corresponding sides 2 Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core 3 Confirm that the Auto switch on the auto take up reel is set to the Off position then push and hold the Manual switch up to the Backward position to wind the media around the roll core ...

Page 47: ...47 4 Move the Auto switch up to the Backward position ...

Page 48: ...teps to reload the media on the auto take up reel Parent topic Using the Auto Take up Reel Removing Media from the Auto Take up Reel After printing on media loaded on auto take up reel follow these steps to remove it Caution Remove media from the auto take up reel with two people one on each end of the roll Removing media by yourself could result in injury Note Make sure the media is cut before re...

Page 49: ...n 2 Cut the media and move the Manual switch to the Backward position and hold it until all the media is on the take up reel Note After cutting the media support the cut edge to prevent it from touching the floor until all the media is taken up ...

Page 50: ...ck the roll core holder lock levers and remove the holders from the roll core as shown here 4 Remove the roll core from the auto take up reel Parent topic Using the Auto Take up Reel Related tasks Cutting Media ...

Page 51: ...Note Press the back button to go back 3 To change the highlighted setting press the OK button 4 Press the up or down arrow button to scroll through the options 5 To select an option press the OK button 6 Press the right or left arrow button to switch between tabs You can also use these buttons to position the cursor when entering data on the screen 7 When you finish changing settings on a menu pre...

Page 52: ...ription Select Reference Paper Select the type of paper that is closest to the paper you are using Thinnest Thin Thick Thickest Adhesive Platen Gap Select 1 6 for most media Select 1 2 if head alignment does not completely align the print head Select 2 0 or 2 5 if printouts are smeared Head Alignment Select when print results are grainy or out of focus Manual Uni D when printing in one direction M...

Page 53: ...t from Lv1 to Lv5 Increase the value if creases appear in media during printing Take up Tension if the take up reel is installed Set from Lv1 to Lv4 Decrease the value if creases appear in media during printing or ink adheres to the back of the take up roll Increase the value if there is too much slack in the media or thick media cannot be wound correctly Prevent Sticking Select On only if the med...

Page 54: ...sed on the nozzle check pattern Select the lightest cleaning level first If nozzles are still clogged select a heavier cleaning Cutter Maintenance Adjust Cut Position Replace Cutter Adjusts the cutter position in increments of 0 039 inch 1 mm from 0 12 to 0 12 inch 3 to 3 mm Replace Cutter positions the cutter for replacement Head Maintenance Yes No Positions the print head for cleaning using the ...

Page 55: ...s The Setup menu lets you configure and monitor the following aspects of your product Printer setup Printer status Network setup Power settings General preferences Date and time settings Caution Follow the instructions in the topic links below the tables to use these menu settings correctly Printer Setup Settings ...

Page 56: ...en pages if Auto Cut is off Roll Paper Margin Sets the margins for each page Note Settings made using the RIP software take priority over these settings Side 3mm 0 12 in or 15mm 0 59 in Top 5mm 0 2 in or 15mm 0 59 in Bottom 5mm 0 2 in 15mm 0 59 in or 150mm 5 9 in Roll Paper Remaining Displays and records the amount of paper remaining on a roll after you enter the total roll length Remaining Alert ...

Page 57: ... often to print an automatic nozzle check pattern from 1 to 10 pages Periodical Cleaning Selects the strength Light Medium or Heavy and frequency of automatic head cleaning cycles Even when Off the printer automatically cleans the print head at set intervals to prevent clogging Cleaning Cycle Selects the frequency of automatic head cleaning cycles OFF or from 1 to 10 pages Charge Setting Adjusts t...

Page 58: ...rk status and settings Restore Settings Yes No Restores all network settings to their defaults Power Settings Setting Options Description Sleep Mode 5 to 240 minutes Selects the interval before the printer enters sleep mode Default is 15 minutes Power Off Timer Off 1 to 24 hours Selects the interval before the printer turns off automatically when it is idle Default is 8 hours Restore Settings Yes ...

Page 59: ...e time and date are used in logs and status sheets Time Zone Enter the difference between your time zone and GMT The time zone is used in email notifications sent by the Remote Manager utility Reset All Settings Yes No Restores all Setup menu settings to their defaults except Date and Time Language and Unit Length Parent topic Using the Control Panel Menus Related references Printable Area and Pap...

Page 60: ...mables If you need to perform an operation use the links at the end of this topic Caution To prevent sedimentation and incorrect colors in your printouts stir the High Density Black ink in the ink tank once a week Note You can set up certain maintenance operations to run automatically using settings on your product control panel Symptom Maintenance or consumable operation Regular ink maintenance S...

Page 61: ...drying caps Replace the head cleaning set Printed media is smudged Ink paper particles or lint from the media accumulate on the platen Clean the platen as necessary Parent topic Maintenance Related tasks Cleaning the Print Head Checking for Clogged Print Head Nozzles Replacing the Chip Unit and Refilling Ink Replacing the Waste Ink Bottle Cleaning the Anti drying Caps Cleaning the Platen Replacing...

Page 62: ...ve eyewear Obtain commercially available eyewear to protect your eyes from ink and ink cleaner Mask Obtain a commercially available mask to protect your mouth and nose from ink and ink cleaner Wiper kit Use the wiper kit that came with your product to replace the wiper and wiper cleaner Number Part Quantity 1 Gloves 2 2 Wiper 2 3 Wiper cleaner 2 ...

Page 63: ...ms Number Part Quantity 1 Gloves 2 2 Dropper 2 3 Cleaning stick wide 50 4 Cleaning stick narrow 25 5 Cap cleaning liquid 1 6 Cup 1 Metal or plastic tray Obtain a metal or plastic tray to hold cleaning tools and removed consumables Head Maintenance Kit Use the head maintenance kit that came with your product to clean the print head ...

Page 64: ...cks Do not touch the ends of the cleaning sticks to prevent oil from your hands from damaging the print head Use only the cap cleaning liquid specified to clean the caps Using anything else could damage your product or reduce print quality Do not use alcohol or water to clean the nozzle surface caps or wiper or you may damage your product Store ink packs waste ink and ink cleaner out of the reach ...

Page 65: ...s such as entrusting it to an industrial waste disposal company When handing over the waste ink to the industrial waste disposal company make sure you include the Safety Data Sheet SDS found on the Epson support website Parent topic Preparing for Maintenance Related tasks Performing Head Maintenance Removing Media Stirring High Density Black Ink To prevent sedimentation and incorrect colors in you...

Page 66: ...66 2 Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap ...

Page 67: ...tick up to the top each time Caution Move the stick slowly and steadily or ink may splatter 4 Insert the stirring stick into the ink tank and replace the ink inlet cap Caution Press the ink inlet cap down firmly If the slider comes into contact with the ink inlet cap when pulling it out the cap could get damaged ...

Page 68: ...l panel screen you need to refill the ink and replace the chip unit soon Obtain an ink pack of the appropriate color as soon as possible You will be unable to print if a chip unit needs to be replaced If the Check Ink Levels message is displayed during a print job the print job pauses while you refill the ink and replace the chip unit You can use the same procedure to refill the ink and replace ch...

Page 69: ...9 in 50 mm from the base of the ink tank Parent topic Replacing the Ink and Chip Unit Related tasks Replacing the Chip Unit and Refilling Ink Ink and Chip Unit Precautions Follow these precautions as you refill the ink in your product Store ink packs and waste ink in a location out of the reach of children Wear protective eyewear gloves and a mask when refilling ink Be sure to read the Safety Data...

Page 70: ... how much ink is left in the ink tank If the remaining ink level is above the top edge of the metal plate or greater than 1 9 in 50 mm from the base of the ink tank continue to use the printer until the remaining ink level is below the top edge of the metal plate or less than 1 9 in 50 mm from the base of the ink tank so that you can use all the ink in a new ink pack to refill the ink tank If the ...

Page 71: ... and conditions Contact Epson Support for information on replacing components 2 Open the ink tank cover 3 Insert a finger into the groove on the top of the slider and pull it straight out Caution Do not tilt the slider If you drop the chip unit it may break ...

Page 72: ...72 4 Remove the chip unit from the slider 5 Confirm that the label color on the slider matches the label on the new ink pack Then attach the chip unit supplied with the new ink pack to the slider ...

Page 73: ...orce Failure to observe this precaution could damage the printer The new chip unit is automatically charged when the charge status is expended and no blue bars remain on the product s control panel screen 7 Shake the new ink pack horizontally approximately 2 inches 5 cm left and right for 5 seconds approximately 15 times ...

Page 74: ...74 8 Open the ink inlet cover 9 Do the following For all ink colors except High Density Black ink remove the ink inlet cap from the ink tank ...

Page 75: ...75 For High Density Black ink grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap ...

Page 76: ...76 Rest the stirring stick on the tab at the edge of the tank as shown ...

Page 77: ...77 10 Cut or tear off the ink pack spout seal ...

Page 78: ... the groove and slowly tilt it to pour the ink Note Be sure to completely empty the ink pack into the tank Do not use an ink pack to refill multiple ink tanks This can prevent the proper display of messages from the remaining ink warning system ...

Page 79: ... ink replace the ink inlet cap For the High Density Black ink lift up the stirring stick guide it into the ink tank and replace the ink inlet cap as shown Caution Press down the ink inlet cap firmly so it does not interfere with the slider and damage the ink inlet cap ...

Page 80: ...nce as necessary Nozzle Check Check for clogged nozzles before each print job or if you have not used the printer for an extended period of time Inspect the printed check pattern and clean the print head if you notice faint or missing areas Head Cleaning Clean the print head if you notice faint areas or gaps in the printed result Head Alignment Align the print head if your printouts are grainy or ...

Page 81: ...tomatically print a check pattern before each print job You can select how often the product performs a nozzle check in the Setup menu Manually run a nozzle check from the product control panel as described here 1 Load roll paper and select the matching paper type on the product control panel 2 Press the maintenance button You see the Maintenance menu on the product control panel screen 3 Select N...

Page 82: ... Parent topic Print Head Maintenance Related references Setup Menu Settings Maintenance Menu Settings Related tasks Loading Media Viewing and Changing Media Settings Cleaning the Print Head Cleaning the Print Head If printouts are faint or have gaps you should clean the print head to clear the clogged nozzles Clean the print head only if print quality declines or image colors are incorrect Note Yo...

Page 83: ...inish select Proceed and press the OK button 5 Press the up or down arrow button to select the cleaning level and press the OK button Print head cleaning starts When it is complete the menu closes 6 Print a nozzle check pattern or check your printout to confirm that the nozzles are cleared Parent topic Print Head Maintenance Related references Setup Menu Settings Related tasks Checking for Clogged...

Page 84: ...ual Bi D setting If the print quality has not improved repeat the steps here and select the Manual Uni D setting If you are printing unidirectionally on your media select the Manual Uni D setting 6 Press the OK button to print an alignment test pattern Note When paper is loaded in the auto take up reel the paper is not automatically cut after printing the alignment pattern If the alignment pattern...

Page 85: ...alignment test pattern to select the pattern number with the least visible white lines as in pattern 3 shown here 8 Take the average number for each row and color in the alignment patterns as shown in the example below ...

Page 86: ...s onto your printed media even after cleaning the print head you should perform head maintenance to clean inside the product near the print head Use the head maintenance kit that came with your product to perform head maintenance 1 Remove any paper loaded in the product 2 Press the left or right arrow on the product control panel to highlight the tab and press the OK button You see the Maintenance...

Page 87: ... 6 Open the printer cover 7 Place the pads on the platen on both sides of the print head a Caution Make sure the pads do not cover the ink absorbing areas b on the platen so the pads do not stick to them Do not move the print head by hand this can damage your product ...

Page 88: ...nance will not be performed properly 9 Rub the areas shown here to secure the pads to the platen Caution Do not press too hard on the pad or you could damage the platen 10 Close the printer cover Note Do not open the printer cover during head maintenance or the procedure will stop 11 Press the OK button The head maintenance procedure begins ...

Page 89: ...Precautions Related tasks Removing Media Cleaning the Anti drying Caps Clean the anti drying caps at least once a week to remove any ink that may affect print quality Be sure you have a Cap Cleaning Kit handy 1 Press the left or right arrow button to select the tab and press the OK button The Maintenance menu is displayed 2 Press the up or down arrow button to select Head Cap Cleaning and press th...

Page 90: ...ow cleaning stick perpendicularly and wipe off any ink around the outsides of the caps Note Do not touch the inside of the caps shown here to avoid damaging the caps and preventing the print head from capping correctly ...

Page 91: ... 5 Wipe inside the guides as shown here 6 Place the cup supplied in the cap cleaning kit on a tray and pour approximately 0 17 ounce 5 ml of cap cleaning liquid into the cup 7 Recap the ink cleaner bottle ...

Page 92: ...92 8 Draw some cap cleaning liquid with the dropper ...

Page 93: ...verflowing Caution Do not add cap cleaning liquid to the first cap on the left This is the suction cap and adding cleaning liquid to it may cause the product to malfunction If you added cleaning liquid to the suction cap do not try to wipe it up Touching the inside of the suction cap may prevent proper capping ...

Page 94: ...94 10 Use a new dry cleaning stick wide to soak up the cap cleaning liquid from the anti drying caps ...

Page 95: ...elated references Consumables and Replacement Parts Maintenance Supplies Maintenance Menu Settings Maintenance Precautions Cleaning the Platen Carefully follow the steps here to clean the platen to remove ink paper particles and lint We recommend cleaning these parts once a month Clean these parts more frequently depending on the environment and media being used Caution If dust or other particles ...

Page 96: ...ean cloth to clean away any dust or dirt inside the product 4 Open the printer cover and use a soft clean cloth to carefully clean platen area a as shown here Wipe from the inside of the printer toward the outside to avoid spreading dirt Caution As you clean do not touch the ink tubes rollers or platen area b shown here to avoid staining future prints If necessary clean area a using a cloth dampen...

Page 97: ...eed paper over the rollers 9 Cut the media after feeding Parent topic Maintenance Related references Maintenance Precautions Related tasks Cutting Media Removing Media Replacing the Waste Ink Bottle When you see one of these messages on the product control panel screen you need to replace the waste ink bottle Prepare empty waste ink bottle Replace waste ink bottle and press OK Wait until the produ...

Page 98: ...n the maintenance kit Leave the waste ink in the bottle for disposal and do not transfer it to another container Note You will need the lid for the waste ink bottle when disposing of waste ink Keep the lid in a safe place and do not throw it out 1 Lift up the waste ink bottle and remove it from the holder as shown here Note If the back of the stopper is stained wipe it ...

Page 99: ... Press the OK button on the product control panel 6 Press the OK button again to reset the waste ink counter Caution Waste ink is classified as industrial waste Dispose of waste ink according to your local laws and regulations such as entrusting it to an industrial waste disposal company When handing over the waste ink to the industrial waste disposal company make sure you include the Safety Data ...

Page 100: ...d screwdriver before you begin 1 Remove any paper loaded in the product 2 Press the left or right arrow on the product control panel to highlight the tab and press the OK button The Maintenance menu appears 3 Press the up or down arrow button to select Cutter Maintenance and press the OK button 4 Press the up or down arrow button to select Replace Cutter and press the OK button twice The cutter mo...

Page 101: ...ng a Phillips head screwdriver loosen the screw holding the cutter in place and carefully pull the cutter straight out Warning Keep the cutter out of the reach of children The blade is sharp and can cause injury ...

Page 102: ...ote Tighten the cutter screw securely so the cutter does not shift position 7 Press the OK button The cutter returns to its original position and the product is ready to print Parent topic Maintenance Related references Consumables and Replacement Parts Maintenance Menu Settings Related tasks Cutting Media Removing Media ...

Page 103: ...ad 1 Use the left or right arrow button to select the tab and press the OK button The Maintenance menu is displayed 2 Use the up or down arrow button to select Head Cap Cleaning and press the OK button The print head moves to the cleaning position 3 Before you replace the head cleaning set move the print heads into maintenance position 4 Follow the on screen instructions to open the maintenance co...

Page 104: ...104 5 Grip the wiper cleaner as shown and remove it from the product ...

Page 105: ...105 6 Place the new wiper unit on the attachment point and press it down until it clicks into place ...

Page 106: ...106 7 Remove the wiper by holding it at the attachment point tilting it left and lifting it out ...

Page 107: ... place it on the attachment point and press down until you hear a click 9 Close the maintenance cover and press the OK button twice Parent topic Maintenance Related references Consumables and Replacement Parts Maintenance Menu Settings Maintenance Precautions ...

Page 108: ... waste ink bottle 4 Remove all cables 5 Release the locks on the product stand Caution Do not try to move the stand while the casters are locked Roll the product for only a short distance over a level floor Do not tilt the product more than 10 in any direction or the product may fall over Parent topic Moving or Transporting the Product Related tasks Replacing the Waste Ink Bottle Removing Media Se...

Page 109: ...clogged nozzles 6 Align the print head and check the print quality Parent topic Moving or Transporting the Product Related tasks Loading Media Checking for Clogged Print Head Nozzles Aligning the Print Head Cleaning the Print Head Replacing the Waste Ink Bottle ...

Page 110: ...l the chip unit If the error recurs replace the chip unit with a new one Condensation may have formed on the chip unit Make sure the ink is at room temperature for at least four hours Chip Unit Error Chip unit not recognized Refill after matching ink pack with label Use only chip units from the Epson ink packs specified for this product Check Ink Levels The chip unit is nearing the end of its serv...

Page 111: ...arrow button to feed the paper then use scissors or a commercially available cutter to cut the paper after the final print out Remove the paper from the take up reel Install a new take up roll core and use tape to secure the leading edge of the paper to the core Set the Auto switch on the auto take up reel to the Backward position and press the OK button Reel Unit Error Connect Auto Take up Reel U...

Page 112: ...ror XXXX Power off and then on If this doesn t work note the code and call for service A call for service occurs when The power cable is not connected securely An error occurs that cannot be cleared When a call for service has occurred the product automatically stops printing Turn off the product disconnect the power cable from both the outlet and the product and then reconnect them Turn the produ...

Page 113: ...e power cable for another electronic device Parent topic Solving Printer Problems Product Turns Off Automatically If your product turns off automatically it may be in power off mode Turn off or adjust the Power Off Timer setting as necessary Parent topic Solving Printer Problems Related references Setup Menu Settings LCD Screen Shuts Off If the LCD screen shuts off intermittently the printer may b...

Page 114: ...ct Correctly Media Does Not Cut Cleanly Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sure your printer is turned on Make sure any interface cables are connected securely at both ends If you have a spare cable try connecting with the spare cable Check the model and specifications of the interface cable to see if the cable is a...

Page 115: ...ss point switch or hub Try connecting your printer to a different port or a different router access point switch or hub Try connecting with a different Ethernet cable Try printing to your printer from another computer on the network Parent topic Solving Printing Problems Related references Setup Menu Settings Print Head Moves But Nothing Prints If the print head is moving and nothing prints try th...

Page 116: ...th your printer and your RIP software Check the RIP software manufacturers media guidelines Follow the steps here if media becomes jammed in the product 1 Turn off the product wait a moment and turn it back on After a moment you see a message telling you to open the printer cover on the product control panel screen 2 Pull the media toward you and cut off any torn or creased media from the roll usi...

Page 117: ...e the ejected paper 8 Close the printer cover and press the OK button 9 Reload the media when instructed on the LCD screen and resume printing Note Before you reload the media roll cut the edge straight horizontally Cut off any wavy or creased sections If there is a problem at the edge print quality may be affected and paper jams may occur Parent topic Solving Printing Problems ...

Page 118: ...ing certain media check that the Paper Suction setting on the product control panel is not too strong Parent topic Solving Printing Problems Related references Paper Menu Settings Media Specifications Related tasks Loading Media Media Does Not Cut Cleanly If the built in cutter does not cleanly cut your media replace the cutter Parent topic Solving Printing Problems Related tasks Replacing the Cut...

Page 119: ...hat your print quality is uneven too light too dark or there are vertical or horizontal lines in the print banding try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head Make sure to use genuine Epson ink packs Using any other type of ink pack may result in reduced print quality Use a new ink pack Print...

Page 120: ...wiper and caps as necessary to remove ink that may have stained these parts and transferred to your printout Adjust the Platen Gap setting on the product control panel to prevent the print head from striking the media as you print If the edge of the media is marred set the Top value of the Roll Paper Margin setting on the product control panel to the 15mm setting If the bottom edge of the media is...

Page 121: ...onal printing products through the Epson Preferred Limited Warranty Plan Dial 888 377 6611 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Note If you experience difficulty with the toll free number call 562 276 1305 U S Before you call make sure you have your printer serial number and proof of purchase Visit epson com support U S or e...

Page 122: ...122 your product series and product and click the Where to Buy button Or call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 123: ...ications Environmental Specifications Dimension Specifications Interface Specifications Ink Pack Specifications Media Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should meet these requirements Microsoft Windows OS version 32 and 64 bit compatible Windows 10 Windows 8 x Windows 7 CPU Core 2 Duo 3 05 GHz or better ...

Page 124: ...ethod On demand ink jet Nozzle configuration 360 nozzles 2 rows 4 colors Resolution 720 1440 dpi maximum Control code ESC P raster undisclosed command Media feed method Friction feed Built in memory Main memory 512MB Network 128MB Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 120 V Rated frequency range 50 60 Hz Rated current 0 5 to 1 0 A Power consumpt...

Page 125: ...RH 40 to 60 RH recommended Storage before and after unpacking 5 to 85 RH Parent topic Technical Specifications Dimension Specifications Height 44 4 inches 1128 mm Width 63 3 inches 1608 mm Depth 36 0 inches 914 mm Weight without ink 207 2 lb 94 kg Parent topic Technical Specifications Interface Specifications USB Interface Hi Speed USB Compatible with the Universal Serial Bus Specifications Revisi...

Page 126: ...the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any non Epson brand or type of paper Always test a sample of paper stock before purchasing large quantities or printing large jobs Do not use paper that is wrinkled scratched torn or dirty Roll core size 2 or 3 inches Roll outer diameter Up to 5 9 inches 150 mm ...

Page 127: ...127 Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class A Parent topic Technical Specifications ...

Page 128: ...on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Place the product near a wall outlet where the plug can be easily unplugged Connect your product to a properly grounded power outlet Avoid plugging the product into an outlet on the same circuit as a photo copier or air control system ...

Page 129: ...l sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones When connecting the product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not spill liquid on the product...

Page 130: ...n the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the int...

Page 131: ...isappropriation an IP Claim You and Epson also agree notwithstanding Section 1 6 that a court not an arbitrator may decide if a claim or cause of action is for an IP Claim 1 2 Binding Arbitration You and Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GRO...

Page 132: ... Procedure If you or Epson commences arbitration the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed excluding any rules that permit arbitration on a class or representative basis the JAMS Rules available at http www jamsadr com or by calling 1 800 352 5267 and under the rules set forth in this Agreement All Disputes shall be resolved by a single...

Page 133: ...h you or Epson seeks 75 000 or less in damages exclusive of attorney s fees and costs if the arbitrator s decision results in an award to you in an amount greater than Epson s last written offer if any to settle the Dispute Epson will i pay you 1 000 or the amount of the award whichever is greater ii pay you twice the amount of your reasonable attorney s fees if any and iii reimburse you for any e...

Page 134: ...provision shall be severed with the remainder of this Agreement remaining in full force and effect The foregoing shall not apply to the prohibition against class or representative actions as provided in Section 1 5 This means that if Section 1 5 is found to be unenforceable the entire Section 1 but only Section 1 shall be null and void Parent topic Notices Trademarks EPSON and SureColor are regist...

Page 135: ...ation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice A Note Concerning Responsible Use of Copyrighted Materials Copyright Attribution Parent topic Notices A Note Concerning Respon...

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Epson SureColor F6370, User Manual

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