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Epson Stylus Color, User Manual

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Chapter 8

Troubleshooting

Diagnosing the Problem   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-2

Error indicators  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-2

Status Monitor  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-4

Printer operation check  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-4

Problems and Solutions   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-7

Power supply   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-7

Operation   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-8

Paper handling  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-14

Printing quality  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-17

Printer utilities   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-23

Increasing the Print Speed   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-25

Cleaning the Print Head   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-26

Using the Head Cleaning utility .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-27

Using the control panel  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-29

Aligning the Print Head   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-30

Ink Cartridge Problems  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-31

Contacting Customer Support   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-35

For United Kingdom and the Republic of Ireland users  .  .  8-35

For Australian users  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-38

For Singapore users   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-40

For Hong Kong users  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-40

For Philippines users   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  8-41

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EPSON Stylus Photo

User’s Guide

A5 size

Chapter 8

12-28-96

Troubleshooting      

8-1

Summary of Contents for Stylus Color

Page 1: ......

Page 2: ...nal information on using your printer and printing with colors Here s what you ll find in EPSON Answers q How To displays a step by step guide for using your printer information about printer maintenance and instructions on replacing consumable products q Problem Solver helps you fix common printing problems when you encounter them q Test Print lets you print a test page to check the results of se...

Page 3: ...epairs or alterations to this product or excluding the U S failure to strictly comply with SEIKO EPSON CORPORATION s operating and maintenance instructions SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION ...

Page 4: ...83 AT Amstelveen The Netherlands Declares that the Product Product Name Ink Jet Printer Type Name EPSON Stylus Photo Model P952A Conforms to the following Directive s and Norm s Directive 89 336 EEC EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 50082 1 IEC 801 2 IEC 801 3 IEC 801 4 Directive 73 23 EEC EN 60950 February 1997 M Hamamoto President of EPSON EUROPE B V L EPSON Stylus Photo User s Guide...

Page 5: ...tions and Consumable Products 1 6 Options 1 6 Consumable products 1 6 Chapter 2 Getting Started Unpacking the Printer 2 2 Attaching the Paper Support 2 3 Choosing a Place for the Printer 2 3 Using a printer stand 2 4 Plugging in the Printer 2 5 Installing the Ink Cartridges 2 5 Connecting the Printer to Your PC 2 10 Installing the Printer Software in Your PC 2 11 Installing the software for Window...

Page 6: ...e Printer Software 4 2 From Windows applications 4 3 From Windows 95 4 3 From Windows 3 1 4 4 Using the Automatic Setting 4 5 Using the Predefined Settings 4 6 Customizing the Print Settings 4 8 Saving your settings 4 9 Making the Media Type Setting 4 10 Using EPSON Printer Utilities 4 12 EPSON Status Monitor 4 13 Nozzle Check 4 14 Head Cleaning 4 14 Print Head Alignment 4 14 Understanding the EPS...

Page 7: ...efining a Custom Paper Size 5 20 Using EPSON Printer Utilities 5 21 EPSON StatusMonitor 5 22 Nozzle Check 5 23 Head Cleaning 5 24 Print Head Alignment 5 24 Using the EPSON Monitor2 Utility 5 25 Chapter 6 Printing on Special Paper Choosing Special Paper and Other Media 6 2 About special media cleaning sheets 6 3 Loading Special Paper and Other Media 6 4 Loading Envelopes 6 7 Loading Transparencies ...

Page 8: ...8 Paper handling 8 14 Printing quality 8 17 Printer utilities 8 23 Increasing the Print Speed 8 25 Cleaning the Print Head 8 26 Using the Head Cleaning utility 8 27 Using the control panel 8 29 Aligning the Print Head 8 30 Ink Cartridge Problems 8 31 Contacting Customer Support 8 35 For United Kingdom and the Republic of Ireland users 8 35 For Australian users 8 38 For Singapore users 8 40 For Hon...

Page 9: ...x B Specifications Technical Specifications B 2 Printing B 2 Paper B 3 Ink cartridges B 6 Mechanical B 7 Electrical B 8 Environmental B 8 Initialization B 8 Safety approvals B 9 Interface Specifications B 10 Parallel interface B 10 Serial interface B 11 Glossary Index R EPSON Stylus Photo User s Guide A5 size Front 12 27 96 vii ...

Page 10: ...L EPSON Stylus Photo User s Guide A5 size Front 12 27 96 viii ...

Page 11: ... equipment to properly grounded power outlets Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off q Do not use a damaged or frayed power cord q If you use an extension cord with the printer make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total of ...

Page 12: ...breaker Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden daß die Gebäudeinstallation mit einem 16 A Überstromschalter abgesichert ist A few precautions Even if you are familiar with other types of printers be sure to read through the following list of precautions before operating your ink jet printer q Do not put your hand inside the printer or touch the ink cartridges du...

Page 13: ...he printer off using the Ppower button When this button is pressed the Ppower light flashes briefly then goes out Do not unplug the printer or turn off the power to the outlet until the Ppower light is off q Before transporting the printer make sure the print head is capped in the far right position and the ink cartridges are in place ENERGY STAR Compliance As an ENERGY STAR Partner EPSON has dete...

Page 14: ...ed to this appliance are coloured in accordance with the following code Green and yellow Earth Blue Neutral Brown Live If you have to fit a plug As the colours of the mains lead of this appliance may not match coloured markings used to identify the terminals in a plug please proceed as follows The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E...

Page 15: ...ze and rating Warnings Cautions and Notes w Warnings must be followed carefully to avoid bodily injury c Cautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of your printer R EPSON Stylus Photo User s Guide A5 size Introduction 12 26 96 Safety Instructions 5 ...

Page 16: ...L EPSON Stylus Photo User s Guide A5 size Introduction 12 26 96 6 Safety Instructions ...

Page 17: ...s 1 2 System Requirements 1 4 When using your printer with a PC 1 4 When using your printer with a Macintosh 1 5 Options and Consumable Products 1 6 Options 1 6 Consumable products 1 6 1 R EPSON Stylus Photo User s Guide A5 size Chapter 1 01 14 97 Getting to Know Your Printer 1 1 ...

Page 18: ...feeder paper support extension output tray output tray extension c 1 ink cartridge clamps adjust lever black ink out light color ink out light cleaning button paper out light power light power button print head c 2 L EPSON Stylus Photo User s Guide A5 size Chapter 1 01 14 97 1 2 Getting to Know Your Printer ...

Page 19: ...hat the lights mean P S B A Printer Status N Printer is on F Receiving data replacing an ink cartridge charging ink or cleaning the print head N Paper out Load paper in the sheet feeder then press the E load eject button to resume printing F O O Paper jam Take all the paper out of the sheet feeder reload the paper then press the E load eject button If the light continues to flash turn off the prin...

Page 20: ... 16MB RAM 32MB RAM or more 20MB hard disk space 50MB or more free hard disk space VGA monitor VGA or better monitor If you decide to use the EPSON Answers online guide included with your printer software your system should also meet the following requirements q At least 20MB of free disk space for full program installation q Double speed CD ROM drive Quad speed or faster recommended For more detai...

Page 21: ...ntosh PowerBook Series excluding PowerBook 100 Macintosh PowerBook Duo Series Macintosh Performa Series Power Macintosh Series Interface cables To use your printer with a Macintosh you need a standard Apple System Peripheral 8 cable 8 pin mini circular connector or equivalent Environment Minimum system Recommended system System 7 1 System 7 1 or later 5MB of RAM 8MB of RAM or more 20MB hard disk s...

Page 22: ...See your computer manual for any additional requirements Parallel Interface Cable shielded C83602 from D SUB 25 pin computer to 36 pin Amphenol 57 series printer Note The asterisk is a substitute for the last digit of the product number which varies by country Consumable products Ink cartridges Black ink cartridge S020093 Color ink cartridge S020110 L EPSON Stylus Photo User s Guide A5 size Chapte...

Page 23: ...Photo Quality Ink Jet Card 10 8 in S041122 EPSON Photo Quality Glossy Film A4 S041071 EPSON Photo Quality Glossy Film Letter S041072 EPSON Photo Quality Glossy Film A6 S041107 EPSON Photo Quality Glossy Paper A4 S041126 EPSON Photo Quality Glossy Paper Letter S041124 EPSON Ink Jet Transparencies A4 S041063 EPSON Ink Jet Transparencies Letter S041064 EPSON Photo Quality Self Adhesive Sheet A4 S0411...

Page 24: ...L EPSON Stylus Photo User s Guide A5 size Chapter 1 01 14 97 1 8 Getting to Know Your Printer ...

Page 25: ...er Software in Your PC 2 11 Installing the software for Windows 95 2 12 Using your printer on a network with Windows 95 2 16 Installing the software for Windows 3 1 2 18 Connecting the Printer to Your Macintosh 2 20 Installing the Printer Software in Your Macintosh 2 21 Installing the printer software 2 21 Printer software components 2 24 Using the Chooser to select your printer 2 25 2 R EPSON Sty...

Page 26: ...ug included is the right shape for your location Remove all protective materials packed with your printer before you set it up and turn on the power Follow the instructions inserted with the printer to remove these materials Save all packaging and protective materials in case you need to transport the printer later printer paper support color ink cartridge black ink cartridge power cord C 3 L EPSO...

Page 27: ...delines listed below when placing your printer q Place the printer on a flat stable surface The printer will not operate properly if it is tilted or at an angle q Place the printer close enough to the computer for the interface cable to reach it easily q Leave adequate room for easy operation and maintenance q Leave enough room on the table at the front of the printer to lower the output tray C 4 ...

Page 28: ... by wall switches or automatic timers Also avoid outlets on the same circuit as large motors or other appliances that can cause fluctuations in line voltage q Keep the entire computer system away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones q Use a grounded power outlet do not use an adapter plug Using a printer stand When usi...

Page 29: ...r cord is not attached to the printer connect it to the AC inlet on the back of the printer 3 Plug the power cord into a properly grounded electrical outlet Installing the Ink Cartridges w Warning The ink cartridges are self contained units Under ordinary use ink will not leak from a cartridge If ink does get on your hands wash them thoroughly with soap and water If ink gets into your eyes flush t...

Page 30: ...he front of the printer then holding the center edge of the cover open the printer cover 2 Turn on the printer by pressing the Ppower button C 6 C 7 L EPSON Stylus Photo User s Guide A5 size Chapter 2 12 28 96 2 6 Getting Started ...

Page 31: ...osition The P power light flashes and the B and A ink out lights come on c Caution Do not move the print head by hand otherwise you may damage the printer 3 Lift up the two ink cartridge clamps C 8 C 9 2 R EPSON Stylus Photo User s Guide A5 size Chapter 2 12 28 96 Getting Started 2 7 ...

Page 32: ...om the bottom of the cartridges otherwise ink will leak 5 Lower the cartridges into their holders with the labels face up and the arrow marks pointing to the rear The color cartridge which is larger goes on the right and the black ink cartridge goes on the left Note Install both ink cartridges If either of the cartridges is not installed the printer will not work black ink cartridge S020093 color ...

Page 33: ... the P power light flashes Note Even if you do not press the Rcleaning button the printer moves the print head and begins the ink charging process about 60 seconds after you install the cartridges The ink charging process takes about five minutes to complete during which time the printer produces a variety of mechanical sounds These sounds are normal When the ink delivery system has been charged t...

Page 34: ...r PC To connect the printer to your computer using the built in parallel interface you will need a shielded twisted pair parallel cable To connect the printer to a Macintosh see page 2 20 Follow the steps below to connect the printer to the computer 1 Make sure both the printer and computer are turned off 2 Plug the cable connector securely into the printer s interface connector Then squeeze the w...

Page 35: ...er The printer driver gives you complete control over your printer With it you can make settings such as Print Quality Media Type and Paper Size q Utilities The Status Monitor utility allows you to check the current status of your printer The Nozzle Check Head Cleaning and Print Head Alignment utilities help you to keep your printer in top operating condition q Online help Online help gives you in...

Page 36: ...all the printer software using Windows 95 plug and play capabilities your computer s parallel port must be an IEEE 1284 compatible bidirectional parallel port See your computer documentation for more information 1 Make sure the printer is connected to the computer s parallel port 2 Turn off your printer and computer if necessary 3 Turn on the printer first then turn on the computer Your computer b...

Page 37: ...and clicking OK If an error message appears click OK to return to the Install From Disk screen Type D then specify your preferred language by typing English Francais German Italian Portugal or Spanish followed by Windows Click OK If your CD ROM drive uses a drive letter other than D substitute the appropriate letter If you use the floppy disk version insert it in a disk drive If the drive you are ...

Page 38: ...allation begins automatically once the printer driver and utilities are installed Follow the on screen instructions If you use the floppy disk version click OK when the installation of the printer driver and utilities is completed Your printer software is now installed For information on opening and using the software see Chapter 3 Starting to Print with Windows If you use your printer on a networ...

Page 39: ...e essential printer software printer driver utilities and online help included on your CD ROM click the Driver disk creation utility button and follow the on screen instructions 4 Double click the appropriate drive icon 5 Double click the Setup exe icon If you don t see the Setup exe icon use the arrows to scroll through the folder 6 Select your printer icon in the EPSON Printer Utility Setup dial...

Page 40: ... and using the software see Starting to Print with Windows in Chapter 3 If you use your printer on a network with Windows 95 see the next section Using your printer on a network with Windows 95 If you want to use your printer on a network you need to set up your printer as a network printer Follow these steps 1 Double click the My Computer icon 2 Double click the Printers folder 3 Right click the ...

Page 41: ... Programs and Epson then click Spool Manager4 The Spool Manager window opens 7 Select your printer click the Queue menu then click Setup The Queue setup window opens 8 Make sure the Use Print Manager for this port option is on it is on if the box contains a check mark Then click OK Now you can use your printer on a network dr 1 2 R EPSON Stylus Photo User s Guide A5 size Chapter 2 12 28 96 Getting...

Page 42: ...You see the Run dialog box In the Command Line box type D SETUP If your CD ROM drive has a drive letter other than D or you are using the floppy version substitute the appropriate letter Note If you wish to make a floppy disk version of the essential printer software printer driver utilities and online help on your CD ROM type EPSETUP instead of SETUP In the dialog box that appears click the Drive...

Page 43: ...printer driver and utilities are installed Follow the on screen instructions If you use the floppy disk version click OK when the installation of the printer driver and utilities is completed The installation program automatically selects this printer as the default printer for Windows applications Your printer software is now installed For information on opening and using the printer driver and u...

Page 44: ... printer Note Use only an Apple System Peripheral 8 cable to connect the printer to your Macintosh Do not use a LocalTalk cable 3 Connect the other end of the interface cable to either the modem port or printer port on the Macintosh The ports are marked with the following icons Some Macintosh Power Book models have only one serial port Note If your Macintosh has a built in modem connect the interf...

Page 45: ...intosh when printing with your printer This software is specially designed to allow easy access to all the features of the printer c Caution Turn off all virus protection programs before you install your printer software Installing the printer software Follow the steps below to install your printer software If you are using the floppy disk version make a backup copy of the EPSON Macintosh printer ...

Page 46: ...cons for several languages Double click the Installer icon if it is displayed or open the folder for your preferred language then open the Disk 1 folder and double click the installer icon inside it 2 After the initial screen appears click Continue to advance to the following dialog box where you can choose to install all or some of the software components included on your printer software CD For ...

Page 47: ...ylus Printer Driver Package Confirm the destination for installation then click Install If you later decide you need the Power Macintosh Extension Module select and install it using the custom install procedure described here Note Click the button to get information on each component 4 When a message appears informing you that installation is finished click Restart to complete the installation and...

Page 48: ...printing scanned photographs or computer graphics To use this feature you may need to set the system profile for your monitor Access the ColorSync System Profile utility through the Control Panel and click the Set Profile button Select your monitor from the list of monitors that appears and then click Select Close the dialog box q StatusMonitor Keeps track of the current status of your printer and...

Page 49: ...ing CAD documents or line art For more information see your Macintosh user s guide Using the Chooser to select your printer After you install the printer software you need to open the Chooser to select your printer You have to choose the printer only the first time you use it or whenever you want to switch to another printer Your Macintosh will always print using the last printer selected Note If ...

Page 50: ...le icons q If your Macintosh has only one serial port select the modem port 3 If your printer is connected to the Macintosh s printer port and you are not using an AppleTalk network make AppleTalk inactive by clicking the Inactive radio button You do not need to make AppleTalk inactive if the printer is connected to the modem port picture4 L EPSON Stylus Photo User s Guide A5 size Chapter 2 12 28 ...

Page 51: ...ng is on you can use your Macintosh while it is preparing a document for printing You must turn on background printing to use the EPSON Monitor2 utility to manage print jobs For more information see Using the EPSON Monitor2 Utility on page 5 25 5 Close the Chooser Your Macintosh will check that the printer is connected correctly If the following message appears follow the instructions on the scree...

Page 52: ...L EPSON Stylus Photo User s Guide A5 size Chapter 2 12 28 96 2 28 Getting Started ...

Page 53: ...Chapter 3 Starting to Print Loading Paper 3 2 Printing with Windows 3 5 Printing with a Macintosh 3 8 3 R EPSON Stylus Photo User s Guide A5 size Chapter 3 12 28 96 Starting to Print 3 1 ...

Page 54: ...x cards and adhesive sheets For details on using such media see Chapter 6 Printing on Special Paper Note To print on transparencies you need to reposition the paper support as described in Loading Transparencies on page 6 8 1 Lower the output tray at the front of the printer and slide out the extension C 15 L EPSON Stylus Photo User s Guide A5 size Chapter 3 12 28 96 3 2 Starting to Print ...

Page 55: ...l go If you load long paper for example legal size paper pull up the paper support extension 3 Fan a stack of paper then tap it on a flat surface to even the edges C 16 C 17 3 R EPSON Stylus Photo User s Guide A5 size Chapter 3 12 28 96 Starting to Print 3 3 ...

Page 56: ... feeder short edge first Load envelopes flap edge first with the flap side down q Load pre printed forms or letterhead top edge first 5 Slide the left edge guide against the left edge of the paper Make sure the paper stack fits under both the edge guide tab and arrow mark as shown below C 18 C 19 L EPSON Stylus Photo User s Guide A5 size Chapter 3 12 28 96 3 4 Starting to Print ...

Page 57: ...cations override the settings made with the printer driver some do not so you must verify the settings to get the results you expect 1 From your application open the document you want to print 2 Click Print on the File menu The Print dialog box or a similar dialog box appears 3 Make sure your printer is selected and then click Printer Setup Properties or Options You may need to click a combination...

Page 58: ... scroll through the list See Making the Media Type Setting on page 4 10 for more information Note If you choose Plain Paper Photo Quality Ink Jet Paper or Photo Quality Glossy Paper a slide bar appears in the Mode box that lets you choose Quality or Speed Select Quality when print quality is more important than speed 6 Select Color as the Ink setting if your document includes color Select Black if...

Page 59: ...r the paper size in the dialog box that appears For information on the User Defined option see online help 9 Make the Orientation setting The effect of your setting is shown in the display to the left Note Always load paper into the sheet feeder short edge first Load envelopes flap edge first with the flap side down 10 Click OK at the bottom of the window You return to the Print dialog box or a si...

Page 60: ...ting right away follow the printing method explained below which is typical of many Macintosh applications The actual way you print may vary depending on the application you use See your application manual for details If you are printing from Windows applications see the previous section Note While many Macintosh applications override the settings made with the printer driver some do not so you mu...

Page 61: ... the OK button to close the Page Setup dialog box Note You cannot print from the Page Setup dialog box You can only print from the Print dialog box 6 Choose Print from the File menu This brings up the dialog box shown below 7 Make sure the Mode option is set to Automatic Note When Automatic is selected the printer software determines the best settings according to the Media Type and Ink settings y...

Page 62: ...de bar appears in the Mode box that lets you shoose Quality or Speed Select Quality when print quality is more important than speed 9 Select Color as the Ink option if your document includes color Select Black if you are printing black text a draft or if you want colors to print as varying shades of gray 10 Click Print to start printing L EPSON Stylus Photo User s Guide A5 size Chapter 3 12 28 96 ...

Page 63: ...ettings 4 8 Saving your settings 4 9 Making the Media Type Setting 4 10 Using EPSON Printer Utilities 4 12 EPSON Status Monitor 4 13 Nozzle Check 4 14 Head Cleaning 4 14 Print Head Alignment 4 14 Understanding the EPSON Spool Manager 4 15 Checking printer status 4 15 Getting Information Through Online Help 4 17 From Windows applications 4 17 From Windows 95 4 17 From Windows 3 1 4 17 4 R EPSON Sty...

Page 64: ...om settings you need to select Advanced as the Mode option These settings are described in detail starting on page 4 6 To check the condition of the printer or perform a maintenance procedure see Using EPSON Printer Utilities on page 4 12 Accessing the Printer Software As explained on the following pages you can access the printer driver settings and printer utilities contained in your printer sof...

Page 65: ...river settings The Utility menu contains the printer utilities Click the tabs at the top of the menus to open them For information on the printer driver settings see online help and pages 4 5 to 4 11 See page 4 12 for information on the printer utilities From Windows 95 Follow these steps to access the printer software from My Computer If you are using Windows 3 1 see the next page 1 Double click ...

Page 66: ... 1 Open the Main program group and double click the Control Panel icon 2 Double click the Printers icon 3 Choose your printer from the Installed Printers list 4 Choose Setup You see the Main menu of the printer software window The Main and Paper menus contain the printer driver settings The Utility menu contains the printer utilities Click the tabs at the top of the menus to open them For informat...

Page 67: ...r settings on the Paper menu but if your application does not you should also check the items on the Paper menu Note If you choose Plain Paper Photo Quality Ink Jet Paper or Photo Quality Glossy Paper as the Media Type setting while Automatic is selected a slide bar appears in the Mode box that lets you choose Quality or Speed Select Quality when print quality is more important than speed Online h...

Page 68: ...propriate setting from the list according to the type of document or image you will print When you choose a predefined setting other settings such as Print Quality Halftoning and Color are set automatically Changes are shown in the Current Settings display at the bottom of the Main menu Before printing be sure to verify the Media Type and Ink settings as they may be affected by the predefined sett...

Page 69: ...hotoEnhance selected may take longer depending on your computer system and the amount of data contained in your image Text Good for printing text only documents Economy Good for printing drafts of text ICM ICM means Image Color Matching This feature automatically adjusts printout colors to match colors on your screen Note q ICM is only available for Windows 95 q Selecting PhotoEnhance or ICM autom...

Page 70: ...pending on the Print Quality Media Type and Ink settings you make To save time and effort always customize your settings in this order Print Quality Media Type Ink and then make other settings See the next section for details about making the Media Type setting After making your settings click OK Your settings will be applied and you will return to the Main menu To return to the Main menu without ...

Page 71: ...ngs on the Main menu select the setting in the Custom Settings dialog box and then click Delete q You cannot delete the predefined settings If you change the Media Type or Ink setting when one of your customized settings is selected in the Advanced settings list on the Main menu the setting selected in the list changes to Custom Settings The customized setting that was previously selected is not a...

Page 72: ...ttings list on the Main menu Plain Paper Plain paper Envelopes 360 dpi Ink Jet Paper EPSON 360 dpi Ink Jet Paper A4 S041059 S041025 EPSON 360 dpi Ink Jet Paper Letter S041060 EPSON Special Coated Paper for 360 dpi Printing A4 S041059 S041025 EPSON Special Coated Paper for 360 dpi Printing Letter S041060 Photo Quality Ink Jet Paper EPSON Photo Quality Ink Jet Paper A4 S041061 S041026 EPSON Photo Qu...

Page 73: ...ransparency Film A4 S041063 EPSON Transparency Film Letter S041064 Photo Quality Glossy Paper EPSON Photo Quality Glossy Paper A4 S041126 EPSON Photo Quality Glossy Paper Letter S041124 EPSON Photo Paper 4 6 in S041134 Photo Quality Glossy Film EPSON Photo Quality Glossy Film A4 S041071 EPSON Photo Quality Glossy Film Letter S041072 EPSON Photo Quality Glossy Film A6 S041107 EPSON High Quality Glo...

Page 74: ...e window then click the button for the utility you want to use The utilities are explained briefly below For more details see online help Note The letter in parentheses after the utility name indicates the shortcut key for that utility On your keyboard press the Alt key and the letter to open that utility utility L EPSON Stylus Photo User s Guide A5 size Chapter 4 12 28 96 4 12 Using the Printer S...

Page 75: ...ed directly to the host computer You cannot use this utility when printing over a network When you send a print job to the printer the Status Monitor will appear in the Despooler dialog box For information on the Despooler dialog box see Understanding the EPSON Spool Manager on page 4 15 The Status Monitor provides information about the printer status as shown by the icons below Checking the print...

Page 76: ...t head with this utility You may need to clean the head if you notice a decline in print quality Before and after print head cleaning use the Nozzle Check utility to check whether the print head needs to be cleaned again You can access the Nozzle Check utility directly from the Head Cleaning utility See Cleaning the Print Head on page 8 26 for more information Print Head Alignment This utility ali...

Page 77: ... the Spool Manager from Windows 95 click the EPSON Spool Manager icon after it appears on the taskbar To access the Spool Manager from Windows 3 1 double click the EPSON Spool Manager icon after it appears at the bottom of your desktop For more information see online help Checking printer status When you send a print job to the printer the EPSON Despooler dialog box appears in the lower right port...

Page 78: ...rinting later The Status Monitor at the bottom of the Despooler dialog box only appears if you are using Windows 95 See page 4 13 for more details Note The small printer illustration in the Status Monitor may continue to indicate that the printer is printing even when the Despooler dialog box displays an error status alert If this happens check your printer and resend the print job L EPSON Stylus ...

Page 79: ...e you are using Click the Help button at the bottom of the Main Paper or Utility menu for help related to the items on that menu If you are running Windows 95 you can get specific help related to any item on a menu by right clicking the item then clicking the What s This prompt From Windows 95 To access online help from Start click the Start button point to Programs and Epson and then click EPSON ...

Page 80: ...L EPSON Stylus Photo User s Guide A5 size Chapter 4 12 28 96 4 18 Using the Printer Software for Windows ...

Page 81: ...ttings 5 10 Choosing your settings 5 11 Modifying visual effects 5 11 Controlling the printing quality 5 16 Changing the Paper Size 5 18 Defining a Custom Paper Size 5 20 Using EPSON Printer Utilities 5 21 EPSON StatusMonitor 5 22 Nozzle Check 5 23 Head Cleaning 5 24 Print Head Alignment 5 24 Using the EPSON Monitor2 Utility 5 25 5 R EPSON Stylus Photo User s Guide A5 size Chapter 5 96 12 28 Using...

Page 82: ... to select Advanced as the Mode option These settings are described in detail below To check the condition of the printer or perform a maintenance procedure see Using EPSON Printer Utilities on page 5 21 Using the Automatic Setting When Automatic is selected as the Mode setting in the Print dialog box the printer driver takes care of all detailed settings according to the Media Type and Ink settin...

Page 83: ...you choose Quality or Speed Select Quality when print quality is more important than speed Before printing be sure to verify the Media Type and Ink settings as described below because they also have an effect on the other settings You may also need to check the Page Setup dialog box for other basic settings such as paper size See page 5 18 for information on the Page Setup dialog box dr 6 5 R EPSO...

Page 84: ...dpi Printing Letter S041060 Photo Quality Ink Jet Paper EPSON Photo Quality Ink Jet Paper A4 S041061 S041026 EPSON Photo Quality Ink Jet Paper Letter S041062 EPSON Photo Quality Ink Jet Paper Legal S041067 EPSON Photo Quality Ink Jet Card A6 S041054 EPSON Photo Quality Ink Jet Card 5 8 in S041121 EPSON Photo Quality Ink Jet Card 10 8 in S041122 EPSON Photo Quality Self Adhesive Sheet A4 S041106 EP...

Page 85: ... Letter S041124 EPSON Photo Paper 4 6 in S041134 Photo Quality Glossy Film EPSON Photo Quality Glossy Film A4 S041071 EPSON Photo Quality Glossy Film Letter S041072 EPSON Photo Quality Glossy Film A6 S041107 EPSON High Quality Glossy Paper A4 S041071 EPSON High Quality Glossy Paper Letter S041072 Note The availability of special media varies by country Ink If your document includes color select Co...

Page 86: ...e list and select a setting according to the type of document or image you want to print When you choose a predefined setting other settings such as Print Quality Halftoning and Color are set automatically Changes are shown in the Current Settings display on the right side of the Print dialog box Before printing be sure to verify the Media Type and Ink settings as they may be affected by the prede...

Page 87: ...gs so always make your Ink setting before you select this option PhotoEnhance This setting is best for printing images captured using a video digital camera or scanner EPSON PhotoEnhance feature produces sharper images and more vivid colors by automatically adjusting the contrast saturation and brightness of the original image data Note q Selecting PhotoEnhance automatically sets the Ink option to...

Page 88: ...ted returns the settings list to Custom Settings Text This setting is best for printing text only documents It provides you with faster printing than the Text Graph setting with only a slight decrease in printing quality Note Changing the Ink setting after Text is selected returns the setting list to Custom Settings so always make your Ink setting before you select this option Customizing the Prin...

Page 89: ... this chapter Note The Print Quality Media Type and Ink settings affect the availability of other options so always make your settings in this order Print Quality Media Type Ink then other settings 3 After making your settings click OK Your settings will be applied and you will return to the Print dialog box To return to the Print dialog box without applying your settings click Cancel dr 8 5 R EPS...

Page 90: ...ps of settings You can select your saved group of settings from the settings list in the Print dialog box Note q You cannot use a predefined setting name for your custom settings q To delete a custom setting click Save Settings in the Print dialog box to open the Custom Settings dialog box then select the setting and click Delete q You cannot delete the predefined settings dr 9 L EPSON Stylus Phot...

Page 91: ... it in the list Modifying visual effects If you want to make detailed modifications to the printed appearance of your color and black and white documents you can use the Color and Halftoning settings in the More Settings dialog box You can also invert the entire image using the Flip Horizontal option You may need to experiment with different settings to get the output you want Note When Color is s...

Page 92: ...sifies the colors and lightens the midtones and highlights of an image Use this setting for presentation graphics such as charts and graphs No Color Adjustment The printer driver does not enhance the color Choose this option only when making a ColorSync profile for this printer When printing normally choose one of the other modes Slide bars For the settings below drag the slide bar to the right or...

Page 93: ...camera digital camera or scanner EPSON PhotoEnhance automatically adjusts the contrast saturation and brightness of the original image data to produce sharper more vivid color printouts PhotoEnhance does not affect your original image data When PhotoEnhance is selected other settings are dimmed meaning you cannot change those settings Note q PhotoEnhance is only available when Color is selected as...

Page 94: ...ColorSync is available only when Color is selected as the Ink option Profile Matches the colors in your output with the colors displayed on your monitor This software provides one profile EPSON Standard which is custom designed to work with your printer When this option is selected the printer software uses the profile provided by EPSON Some companies may provide other profiles with their products...

Page 95: ...lect No Halftoning when printing black and white text only This option is only available when black ink is selected q Select Error Diffusion to make edges and colors softer when printing photographic images Error diffusion blends every colored dot in your image with the surrounding colored dots q Select Fine Dithering for images with significant detail but limited shading such as presentation grap...

Page 96: ...pecial media Normal 360 dpi Select this setting for most types of documents Use this setting for plain paper EPSON Ink Jet Transparencies or EPSON 360 dpi Ink Jet Paper See page 5 4 for a complete list of EPSON special media Economy Select this option for printing rough drafts of text This setting speeds printing and saves ink by printing fewer dots per character Note The Print Quality settings li...

Page 97: ...tings dialog box When Photo Quality Ink Jet Paper or Photo Quality Glossy Paper is the Media Type setting you can select Super MicroWeave if your printout still has banding problems even with MicroWeave turned on However the printing time is longer when Super MicroWeave is selected High Speed This setting activates bidirectional printing which reduces the time it takes to print an image Keep in mi...

Page 98: ...emory requirements Additionally you may not be able to print some larger images and some patterns may not print correctly If you experience problems printing with Finest Detail on turn it off or add more memory Changing the Paper Size To change the paper size choose Page Setup from the File menu of your application The following dialog box appears dr 5 L EPSON Stylus Photo User s Guide A5 size Cha...

Page 99: ...lopes flap edge first with the flap side down Orientation Use this setting to specify the direction of printing on the page Portrait or Landscape Reduce or Enlarge Use this setting to reduce or enlarge the size of your image Printable Area Select Maximum to make your printout as large as possible on the paper Select Centered to position your printout at equal distances from the edges 5 R EPSON Sty...

Page 100: ...stomize The following dialog box appears 2 To define a new paper size click New The dialog box updates to allow you to enter a name for the new size 3 Type the paper size name in the New Paper Size box 4 Specify the measurement unit as either inches or cm 5 Type in the width and the height dr 11 dr 12 L EPSON Stylus Photo User s Guide A5 size Chapter 5 96 12 28 5 20 Using the Printer Software for ...

Page 101: ...the Page Setup dialog box select its name from the list in the Custom Paper dialog box and click Delete Using EPSON Printer Utilities EPSON printer utilities allow you to check the current printer status and do some printer maintenance from your screen Click Utility in the Print dialog box to view the Utility dialog box dr 13 5 R EPSON Stylus Photo User s Guide A5 size Chapter 5 96 12 28 Using the...

Page 102: ...o use the StatusMonitor follow these steps Click the EPSON StatusMonitor button in the Utility dialog box The following dialog box appears The StatusMonitor checks the amount of ink remaining once when you click the StatusMonitor button in the Utility dialog box To update the ink level information click the Update button status01 L EPSON Stylus Photo User s Guide A5 size Chapter 5 96 12 28 5 22 Us...

Page 103: ...s whether or not the print head nozzles need to be cleaned Click the Nozzle Check button to print the nozzle check pattern If the print head needs cleaning you can directly enter the Head Cleaning utility from this utility After you clean the print head you can return to the Nozzle Check utility directly from the Head Cleaning utility For detailed information on print head cleaning see Cleaning th...

Page 104: ...t head cleaning For detailed information on print head cleaning see Cleaning the Print Head on page 8 26 Note To avoid wasting ink clean the print head only if print quality declines Print Head Alignment Aligns the print head so that images print clearly If you find that your printed image is fuzzy or the vertical lines in your printout are not properly aligned you may need to use this utility For...

Page 105: ...ly being printed Before using EPSON Monitor2 you must first turn on background printing in the Chooser After starting a printing operation select Epson Monitor2 from the Application menu at the right end of the menu bar This opens a dialog box similar to the following To cancel a print job click the name of the job and then click Cancel Printing dr 16 5 R EPSON Stylus Photo User s Guide A5 size Ch...

Page 106: ...L EPSON Stylus Photo User s Guide A5 size Chapter 5 96 12 28 5 26 Using the Printer Software for Macintosh ...

Page 107: ...sheets 6 3 Loading Special Paper and Other Media 6 4 Loading Envelopes 6 7 Loading Transparencies 6 8 Using EPSON Photo Paper S041134 6 9 Loading 6 9 Removing the perforated margins 6 11 Storing EPSON Photo Paper 6 11 6 R EPSON Stylus Photo User s Guide A5 size Chapter 6 01 14 97 Printing on Special Paper 6 1 ...

Page 108: ...you to use media distributed by EPSON to ensure high quality results The product names of some EPSON media currently on the market may vary depending on when it was distributed The following table lists media types whose product names have changed The media names used in this manual are shown in the Current name column and the former names for the same media are shown in the Former name column The...

Page 109: ...e q The availability of special media varies by country q Since the name on the special media packaging may vary in certain markets you may need to use the product number to confirm the type of special media you have About special media cleaning sheets Cleaning sheets packaged with EPSON special media should not be used with this printer The cleaning function performed by these sheets is not neces...

Page 110: ...heets packed with the media to determine which side is the printable surface Some media features cut corners to help identify the correct loading direction as shown below q Make sure the paper stack fits under the edge guide tab and the arrow mark both of which are located on the inside surface of the left edge guide Basic loading capacity for special media is explained below printable surface cut...

Page 111: ... glossy paper EPSON Photo Quality Glossy Film For best results you should load glossy film one sheet at a time If you wish to load multiple sheets of glossy film load only up to 30 sheets and set the minimum top margin of the page to 30 mm Before loading glossy film always put a support sheet or a sheet of plain paper under the glossy film EPSON Ink Jet Transparencies You can load up to 10 transpa...

Page 112: ...nt on it q Set the adjust lever to the position when you print on envelopes or if ink smears on your documents when printing on thick special media To change the setting open the printer cover and position the lever as shown below Note Return the adjust lever to the 0 position before printing on media of normal thickness Leaving the lever in the position may cause gaps in the printed image C 21 L ...

Page 113: ...driver For more details on making printer driver settings see online help for Windows or Chapter 6 for Macintosh q Set the adjust lever to the position before printing on envelopes To change the setting open the printer cover and reposition the lever See the illustration on page 6 6 Note Return the adjust lever to the 0 position which is the normal position after you finish printing on envelopes L...

Page 114: ...k of transparencies q You can load up to 10 transparencies q Make sure the printable surface of the paper is face up when loading transparencies into the sheet feeder See the illustration on page 6 4 q Select Ink Jet Transparencies as the Media Type setting in the printer driver For more details on making printer driver settings see online help for Windows or Chapter 5 for Macintosh C 2324 L EPSON...

Page 115: ... with the perforated margins positioned as shown below q Use flat undamaged paper If the paper or the support sheet is curled flatten it before loading to avoid paper feeding problems q Always place the included support sheet under the stack of Photo Paper but do not print on it q You can load up to 20 sheets of Photo Paper into the sheet feeder loading position c 24a 6 R EPSON Stylus Photo User s...

Page 116: ... with black ink on the non coated side EPSON logo side of Photo Paper To print on this side select 360 dpi Ink Jet Paper as the Media Type setting and then select EPSON Photo Paper 4X6 in as the Paper Size setting q Cut or tear the paper at the perforation only after printing Do not cut tear or fold the paper before printing trim size 17 mm 0 67 in c 24b printed image size 6 mm 0 24 in 3 mm 0 12 i...

Page 117: ...ns Storing EPSON Photo Paper q Return unused paper to the original package as soon as you finish printing and avoid storing it in places exposed to high temperature humidity or direct sunlight q EPSON recommends storing your printouts in a resealable plastic bag and keeping them away from high temperature humidity and direct sunlight c 24c 6 R EPSON Stylus Photo User s Guide A5 size Chapter 6 01 1...

Page 118: ...L EPSON Stylus Photo User s Guide A5 size Chapter 6 01 14 97 6 12 Printing on Special Paper ...

Page 119: ...ance and Transportation Replacing an Ink Cartridge 7 2 Cleaning the Printer 7 7 Transporting the Printer 7 8 7 Maintenance R EPSON Stylus Photo User s Guide A5 size Chapter 7 12 28 96 Maintenance and Transportation 7 1 ...

Page 120: ...ducts not manufactured by EPSON may cause damage to your printer not covered by EPSON s warranties When the B ink out light is q flashing obtain a replacement black ink cartridge S020093 q on replace the empty black ink cartridge When the A ink out light is q flashing obtain a replacement color ink cartridge S020110 q on replace the empty color ink cartridge Note If the ink runs out you cannot con...

Page 121: ...ashing Determine which cartridge needs to be replaced as indicated by the B black and A color ink out lights 2 Make sure the output tray at the front of the printer is lowered then open the printer cover 3 Hold down the Rcleaning button for three seconds until the print head moves left slightly to the cartridge replacement position The Ppower light flashes when the print head is in position c Caut...

Page 122: ...artridge holder The following illustration shows color ink replacement For black ink replacement lift up only the smaller clamp on the left c Caution Once you open the ink cartridge clamp the ink cartridge becomes unusable and cannot be reinstalled even if ink remains 5 Lift the cartridge out of the printer and dispose of it properly Do not take the used cartridge apart or try to refill it w Warni...

Page 123: ...rtridge will permanently damage it q Do not remove the tape seal from the bottom of the cartridge otherwise ink will leak 7 Lower the ink cartridge into the cartridge holder with the label on the cartridge face up and the arrow on the cartridge pointing to the rear of the printer The larger color cartridge goes on the right the black ink cartridge on the left black S020093 color S020110 C 10 c 10a...

Page 124: ...ns charging the ink delivery system This process takes about two minutes to complete When the ink charging process is finished the Ppower light stops flashing c Caution The Ppower light continues to flash while the printer performs the ink charging operation Never turn off the printer while this light is flashing Doing so can result in incomplete charging of ink Note Even if you do not press the R...

Page 125: ...m getting inside 5 If the inside of the printer accidentally gets soiled with ink wipe it off with a damp cloth w Warning Be careful not to touch the gears inside the printer c Caution q Never use alcohol or thinners to clean the printer these chemicals can damage the components as well as the case q Be careful not to get water on the printer mechanism or electronic components q Do not use a hard ...

Page 126: ...cover c Caution Leave the ink cartridges installed when you transport the printer Removing the cartridges during transport can damage the printer 2 Unplug the power cord from the electrical outlet then disconnect the interface cable from the printer 3 Remove the paper from the sheet feeder and remove the paper support 4 Push in the output extension tray and then raise the output tray 5 Attach the ...

Page 127: ...Print Speed 8 25 Cleaning the Print Head 8 26 Using the Head Cleaning utility 8 27 Using the control panel 8 29 Aligning the Print Head 8 30 Ink Cartridge Problems 8 31 Contacting Customer Support 8 35 For United Kingdom and the Republic of Ireland users 8 35 For Australian users 8 38 For Singapore users 8 40 For Hong Kong users 8 40 For Philippines users 8 41 8 Troubleshooting R EPSON Stylus Phot...

Page 128: ...forming a printer operation check In Problems and Solutions later in this chapter you can find causes and solutions to specific printer problems Use the information presented in this chapter to pinpoint the source of your problem then apply the recommended solutions until the problem is solved Error indicators You can identify many common printer problems with the lights on the control panel If yo...

Page 129: ...paper Turn on the printer and try again F Ink Low black ink cartridge The black ink cartridge is nearly empty Obtain a replacement black ink cartridge S020093 N Ink Out black ink cartridge The black ink cartridge is empty Replace the black ink cartridge with a new one S020093 F Ink Low color ink cartridge The color ink cartridge is nearly empty Obtain a replacement color ink cartridge S020110 N In...

Page 130: ...he printer itself is all right and that the problem probably lies in the printer software settings application settings the interface cable be sure to use a shielded cable or the computer itself q If the operation check page does not print satisfactorily for example if any segment of the printed lines is missing there is a problem with the printer This could be a clogged ink nozzle or a misaligned...

Page 131: ... Then disconnect the cable from the printer s interface connector 3 Make sure that paper is loaded in the sheet feeder c Caution Use paper at least 182 mm 7 17 inches wide for example A4 size paper loaded short edge first Otherwise the print head will spray ink directly onto the platen which could mar future printouts C 28 8 Troubleshooting R EPSON Stylus Photo User s Guide A5 size Chapter 8 12 28...

Page 132: ...n of your printer s ROM the ink counter code character table and a nozzle check pattern Here is a typical printout The above sample is in black and white but the actual test prints in color 5 Press the Ppower button to turn off the printer after it finishes printing the operation check page C 29 L EPSON Stylus Photo User s Guide A5 size Chapter 8 12 28 96 8 6 Troubleshooting ...

Page 133: ...rst so try them in the order that they are written until the problem is solved Power supply The lights come on briefly but then go off and stay off Cause What to do The printer s voltage rating may not match the voltage of your electrical outlet Check the printer and outlet voltage ratings If the voltages do not match unplug the printer immediately and contact your dealer wWarning Do not reconnect...

Page 134: ...rent outlet The electric outlet is out of order Plug another electrical device into the outlet to determine whether the outlet is working If it is not use a different outlet Operation The Ppower light is on but nothing prints Cause What to do The interface cable is not connected properly Confirm that the cable is fastened to the printer and the computer securely If the cable is connected correctly...

Page 135: ... What to do Several common printer errors have occured at once Use the table in Error indicators on page 8 3 to determine what combination of errors may have occurred and apply the recommended solutions The printer sounds like it is printing but nothing prints Cause What to do The print head nozzles are clogged Clean the print head See Cleaning the Print Head on page 8 26 If this does not work aft...

Page 136: ... or double click this icon in the EPSON program group Windows 3 1 and select Setup from the Queue menu Your computer system s memory is too small to handle the volume of data in your document Try reducing the image resolution of your document in your image editing software Install more memory in your computer if you can Select lower resolution or less colors for your display setting as described b...

Page 137: ...lect Monitors Select a lower resolution For detailed information on making this setting see your Macintosh user s guide Color documents print out in black and white Cause What to do Your printer is not selected in your software Select your printer in your software Color printing is not selected in your application or in the printer driver Select color printing in your application and the printer d...

Page 138: ...s within your application program or printer driver to match the size of paper you are using Print speed is not what you expect Cause What to do The image resolution and the amount of color used in the document may be too high Carefully considering your use of color and resolution can help you optimize your printing times For more details see Increasing the Print Speed on page 8 25 Note High resol...

Page 139: ...curred Disconnect the interface cable from the computer then try the printer operation check described on page 8 4 The print head moved to the ink cartridge replacement position unexpectedly Cause What to do The R cleaning button was pressed while the B or A light was flashing or on One or both of the ink cartridges is low or out of ink Replace the ink cartridges as described on page 7 2 The New H...

Page 140: ...button If the Spaper out light continues to flash turn off the printer and gently pull out any paper that may be jammed in the printer If it tears and pieces remain inside the printer open the printer cover then remove the pieces of paper The paper stack does not fit under the edge guide tab inside the left edge guide Reload the paper so that it fits under the edge guide tab See Loading Paper on p...

Page 141: ...k and fan it Tap it on a flat surface to even the edges Then reload the paper The edges of the paper stack are not even Remove the paper stack and tap it on a flat surface to even the edges Then reload the paper The paper is too thin Make sure the paper meets the paper requirements for this printer See Paper on page B 3 Ejected paper is wrinkled Cause What to do The paper is damp Do not store your...

Page 142: ...e paper meets the paper requirements for this printer See Paper on page B 3 Too many sheets are loaded in the sheet feeder Check the paper package and Loading Special Paper and Other Media on page 6 4 for the amount of paper you can load at one time in the sheet feeder The printable side of the paper is not correctly loaded Try turning the stack of paper over in the sheet feeder Most packages of p...

Page 143: ...sure the Media Type setting is appropriate for the type of paper loaded in the printer The printed image is blurred Cause What to do Your paper is damp Do not store your paper in a damp or humid environment Store the paper in its original packaging The printer driver settings may not be correct Select Automatic on the printer driver s Main menu Windows or Print dialog box Macintosh and make sure t...

Page 144: ...et for glossy film glossy paper and transparencies See Loading Special Paper and Other Media on page 6 6 or the instructions packed with your paper Multiple sheets of EPSON Photo Quality Glossy Film are loaded Load glossy film one sheet at a time with the loading support sheet or a piece of plain paper under it If you need to load multiple sheets of glossy film load only up to 30 sheets with the l...

Page 145: ...e of paper loaded in the printer The MicroWeave or Super MicroWeave option in your printer driver is not selected Turn on MicroWeave or Super MicroWeave in your printer driver One of the ink cartridges is low on ink Check the control panel to confirm that the B or A ink out light is flashing and replace the appropriate ink cartridge The print head nozzles are clogged Clean the print head See Clean...

Page 146: ... that meets the paper requirements for this printer See Paper on page B 3 You are not printing on the correct side of the paper Check the paper packaging for the correct side for printing then load the printable side of the paper face up in the sheet feeder The printer driver settings are not correct Check the printer driver settings to make sure they are appropriate If these settings are correct ...

Page 147: ... that matches the Media Type setting you selected in the printer driver The ICM Windows or ColorSync Macintosh setting in your driver is not appropriate for your document Select Automatic as the Mode setting in the printer driver Your printer and monitor are not properly calibrated for color matching See the user s guides of your image editing software and your monitor for information on calibrati...

Page 148: ...matches the type of media you have loaded or load media that matches the Media Type setting Color dots are missing in printed graphics or characters The printed color image has gaps or faint areas Cause What to do The color print head nozzles are clogged Clean the print head See Cleaning the Print Head on page 8 26 Black dots are missing in printed graphics or characters The printed black image is...

Page 149: ...ure is recommended for printing photographic images On the printer driver s Main menu Windows or Print dialog box Macintosh click the Advanced button and select PhotoEnhance from the settings list Printer utilities The Status Monitor window does not appear when you are using Windows 95 Cause What to do The Use Print Manager for this port option is selected in the Queue Setup window Make sure Use P...

Page 150: ...op down menu Click the Details tab then click Spool Settings Select Enable bi directional support for this printer When you clean the print head using the Head Cleaning utility the output quality does not improve Cause What to do You attempted to clean the print head while one or both of the ink cartridges were low or out of ink Check the B and A ink out lights When one or both of the ink cartridg...

Page 151: ...still be possible to optimize the print speed by adjusting other printing conditions Keep in mind that changing some conditions to increase the print speed may also lower print quality The following table shows the factors that inversely affect print speed and print quality increasing one will decrease the other Print quality Print speed Lower Faster Higher Slower Printer software settings Print Q...

Page 152: ...ng applications One Many Virtual memory Not in use In use Varies depending on the printer software and application software you are using Grayscale means using black ink only to print varying shades of gray from pure black to pure white Cleaning the Print Head If you find that the printed image is unexpectedly faint or dots in the printed image are missing you may be able to solve these problems b...

Page 153: ...d Replace the appropriate ink cartridge first To clean the print head follow these steps Using the Head Cleaning utility For Windows users 1 Make sure that the printer is on and the B and A ink out lights are off 2 Access the Utility menu as described in Chapter 4 Then click the Head Cleaning button 3 Follow the on screen messages The Ppower light flashes while the printer performs the cleaning cy...

Page 154: ... lines you may need to repeat the head cleaning and print the nozzle check pattern again If print quality hasn t improved after repeating this procedure four or five times follow the recommendations listed in this chapter If the print quality still has not improved contact your dealer For Macintosh users 1 Make sure that the printer is on and the B and A ink out lights are off 2 Choose Utility fro...

Page 155: ...d print the nozzle check pattern again If print quality hasn t improved after repeating this procedure four or five times try other recommendations listed in this chapter If the quality still has not improved contact your dealer Using the control panel To clean the print head using the control panel buttons follow these steps 1 Make sure that the printer is on and the B and A ink out lights are of...

Page 156: ... able to solve these problems from your computer using the Print Head Alignment utility in the printer software c Caution Before using this utility make sure the paper loaded in the printer is at least 210 mm 8 27 inches wide for example A4 size paper loaded short edge first Otherwise the print head will spray ink directly onto the platen which could mar future printouts For Windows users 1 Make s...

Page 157: ... the ink cartridges To replace an ink cartridge while the B and A ink out lights are off follow these steps c Caution q Once you remove an ink cartridge it becomes unusable and cannot be reinstall even if ink remains q Leave the old cartridge installed in the printer until you are ready to replace it with a new one 1 Make sure the printer is on The Ppower light should be on but not flashing 2 Lowe...

Page 158: ...ly moves the print head back to its home far right position after 60 seconds if you have not started the replacement procedure 4 Lift up the clamp that holds the cartridge you want to replace When you do the cartridge rises partly out of the cartridge holder For color ink cartridge replacement lift up the larger clamp on the right For black ink cartridge replacement lift up the smaller clamp on th...

Page 159: ...m the cartridge as shown below c Caution q You must remove the yellow tape seal from the cartridge Leaving the tape on when you install the cartridge will permanently damage it q Do not remove the tape seal from the bottom of the cartridge otherwise ink will leak 7 Lower the ink cartridge into the cartridge holder with the label on the cartridge face up and the arrow on the cartridge pointing to t...

Page 160: ...and begins charging the ink delivery system This operation takes about two minutes to complete When the ink charging process is finished the Ppower light stops flashing c Caution The Ppower light continues to flash while the printer performs the ink charging operation Never turn off the printer while this light is flashing Doing so can result in incomplete charging of ink Note Even if you do not p...

Page 161: ...your Version menu Version of Windows 95 3 1 etc you are using now Version of software applications you normally use with your printer For United Kingdom and the Republic of Ireland users If you purchased your printer in the UK or the Republic of Ireland Epson UK Limited provides a range of customer services and technical support Note For customers in the Republic of Ireland please use the correct ...

Page 162: ...stomer Support team can provide the following services q Technical information on installing configuring and operating your EPSON products q Arranging for faulty EPSON products to be repaired within the warranty period For information on contacting our Customer Support team please see the Service and Support Information booklet that came with your EPSON product If this booklet is not available det...

Page 163: ...ment ID numbers The documents will be faxed to you automatically EPtec Bulletin Board Service Call the Epson Bulletin Board Service on 01442 227479 for the latest drivers and utilities No membership is required Make sure that your communications software is set to 8 data bits 1 stop bit no parity bit ANSI terminal mode emulation and a modem speed of up to 28 8 Kbps Downloading protocols supported ...

Page 164: ... offered in Australia There is also technical information including details of the latest software and drivers available Phone 02 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine EPSON Bulletin Board System This is where you can download the latest software and drivers Visit the BBS to check out the latest versions If you have a ...

Page 165: ...s of new products for the first 12 months of that product s life After that period a different phone number is used and charges are debited to your telephone account The current charge rates are specified when you ring the chargeable support number You are asked to signify your acceptance before any charges are incurred The Helpdesk numbers are first 12 months 02 9903 9040 after 12 months 1 902 26...

Page 166: ... to provide users with the following information q Product information q Answers to Frequently Asked Questions FAQs q Latest versions of EPSON printer drivers Users can access our World Wide Web home page at http www epson com hk Electronic bulletin board system An electronic bulletin board system BBS is also available to obtain printer information and the latest versions of printer drivers You ca...

Page 167: ...or Philippines users To obtain technical support as well as other after sales services users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below Phone 632 813 6552 Fax 632 813 6545 BBS 632 814 0595 8 Troubleshooting R EPSON Stylus Photo User s Guide A5 size Chapter 8 12 28 96 Troubleshooting 8 41 ...

Page 168: ...L EPSON Stylus Photo User s Guide A5 size Chapter 8 12 28 96 8 42 Troubleshooting ...

Page 169: ...dix A Tips for Color Printing Basics of Color A 2 Image Resolution and Image Size A 5 Basics of Color Documents A 7 A R EPSON Stylus Photo User s Guide A5 size Appendix A 12 27 96 Tips for Color Printing A 1 ...

Page 170: ...tand the properties of color See also the Color Guide Synchronizing monitor colors and printer colors Your printer produces images by printing tiny patterns of ink dots on paper It uses the colors cyan C magenta M yellow Y and black K to create a blending effect that makes you think you are seeing millions of colors This type of color produced by pigments that absorb some colors of light and refle...

Page 171: ... management software is available from a variety of software and monitor companies to help you match colors produced by your monitor and printer See your image editing software user s guide for information on color matching The range of colors that can be displayed Note When printing a scanned image you may find it more difficult to match colors Because scanners create the original image data usin...

Page 172: ...g Dithering uniformly aligns individual dots of different colored inks to create the appearance of neutral colors This method is suitable for printing documents that contain large areas of solid color such as bar charts and graphs Error diffusion Error diffusion randomly places individual dots of different colors to create the appearance of neutral colors By randomly placing dots the printer can a...

Page 173: ...a document Generally the printed image size is in inverse proportion to the image resolution as shown below The larger the image size the lower the image resolution Conversely the smaller the image size the higher the image resolution Note Some applications have a function that can correct this relationship 300 pixel 225 pixel 300 dpi Print Print 225 pixel 300 pixel 150 dpi 4 5aa A R EPSON Stylus ...

Page 174: ...to documents created with word processing software To avoid print quality and color tone problems change the size and the resolution of the image in your graphics application before pasting it into your document 400 pixel 292 pixel 300 dpi Print Print 72 pixel 100 pixel 75 dpi 4 5bb L EPSON Stylus Photo User s Guide A5 size Appendix A 12 27 96 A 6 Tips for Color Printing ...

Page 175: ...standing of your message and when it distracts the reader Sometimes a serious business message is best delivered without additional colors Remember that white and black are colors too For example A job offer letter to a prospective employee works best in black and white while a list of safety rules benefits from attention getting color Decide WHERE color will most benefit your document If you use ...

Page 176: ...nteresting and memorable if you show the figures with colored charts and graphs Know How to select colors q Use just one hue in the hue circle to make your document unified Modify saturation or brightness to add interest q Use contrasting hues to make your work more eye catching q Use of complementary colors in documents is generally not recommended q Determine a rule for using color throughout th...

Page 177: ...er B 3 Ink cartridges B 6 Mechanical B 7 Electrical B 8 Environmental B 8 Initialization B 8 Safety approvals B 9 Interface Specifications B 10 Parallel interface B 10 Serial interface B 11 B R EPSON Stylus Photo User s Guide A5 size Appendix b 12 27 96 Specifications B 1 ...

Page 178: ...ches per second Resolution Maximum 720 dpi 720 dpi Print direction Bidirectional with logic seeking Control code ESC P Raster Line spacing 1 6 inch or programmable in 1 360 inch increments Paper feed speed 66 6 milliseconds per 1 6 inch line Input buffer 64KB Character tables The characters for PC437 US Standard Europe and PC850 Multilingual can be selected using control panel buttons While holdin...

Page 179: ... 356 mm Half Letter 139 7 mm 215 9 mm Executive 190 5 mm 254 mm Paper types Plain bond paper special papers distributed by EPSON Thickness for plain bond paper 0 08 mm to 0 11 mm 0 003 to 0 004 inch Weight for plain bond paper 64 g m2 17 lb to 90 g m2 24 lb Transparencies glossy film glossy paper Size A4 210 mm 297 mm Letter 216 mm 279 mm A6 105 mm 148 mm Glossy film only Paper types Special paper...

Page 180: ... quality paper may reduce print quality and cause paper jams and other problems If you encounter problems switch to a higher grade of paper q Do not load curled or folded paper q Special papers distributed by EPSON are only usable under normal conditions Temperature 15 to 25 C 59 to 77 F Humidity 40 to 60 RH q Printouts on EPSON Photo Quality Glossy Film should be stored under the following condit...

Page 181: ...and legal size paper The minimum right margin for letter and legal size paper is 9 0 mm 0 35 inch The minimum right margin for envelopes is as follows 7 mm 0 28 inch for DL envelopes 28 mm 1 10 inches for No 10 envelopes 3 mm 0 12 inch for C6 envelopes C The minimum bottom margin is 14 0 mm 0 54 inch Note Always load paper into the sheet feeder short edge first However envelopes should be loaded l...

Page 182: ...0110 Colors Cyan Magenta Yellow Light Magenta Light Cyan Print capacity 190 pages A4 360 dpi 5 duty each color Cartridge life 2 years from production date if unopened 6 months if opened at 25 C 77 F Temperature Storage installed 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Storage uninstalled 30 to 40 C 22 to 104 F 1 month at 40 C 104 F Transit 30 to 60 C 22 to 140 F 1 month at 40 C 104 F 120 hours...

Page 183: ...t feeder rear entry Sheet feeder capacity 100 sheets at 64 g m2 17 lb paper Dimensions Storage Width 429 mm 16 9 inches Depth 275 mm 10 8 inches Height 168 mm 6 6 inches Printing standard Width 429 mm 16 9 inches Depth 613 mm 24 1 inches Height 309 mm 12 2 inches Printing on transparencies Width 429 mm 16 9 inches Depth 695 mm 27 4 inches Height 196 mm 7 7 inches Weight 5 2 kg 11 5 pounds without ...

Page 184: ...35 C 50 to 95 F Storage 20 to 60 C 4 to 140 F 1 month at 40 C 104 F 120 hours at 60 C 140 F Humidity without condensation Operation 20 to 80 RH Storage 5 to 85 RH Stored in shipping container Initialization The printer can be initialized returned to a fixed set of conditions in these ways Hardware initialization The printer is turned on The printer receives an INIT signal from the parallel interfa...

Page 185: ...are initialization Clears the print buffer and returns printer settings to their default values However software initialization does not initialize the printer mechanism or clear the data buffer Safety approvals Safety standards U S model UL 1950 with D3 CSA C22 2 No 950 with D3 European model EN60950 VDE and NEMKO EMC U S model FCC part 15 subpart B class B CSA C108 8 class B European model EN 55...

Page 186: ...g BUSY and ACKNLG signals Signal level TTL compatible Connector 57 30360 Amphenol connector or equivalent Reverse channel Transmission mode IEEE 1284 Nibble mode Adaptable connector 57 30360 Amphenol connector or equivalent Synchronization Refer to the IEEE 1284 specification Handshaking Refer to the IEEE 1284 specification Signal level IEEE 1284 Level 1 device Data transmission timing Refer to th...

Page 187: ... 423 Synchronization Synchronous Bit rate Approx 900K bps Handshaking X ON X OFF DTR protocol Word format Data bit 8 bits Parity bit None Start bit 1 bit Stop bit 1 bit Connector 8 pin mini circular connector Recommended cable Apple System Peripheral 8 cable Part number M0197 B R EPSON Stylus Photo User s Guide A5 size Appendix b 12 27 96 Specifications B 11 ...

Page 188: ...L EPSON Stylus Photo User s Guide A5 size Appendix b 12 27 96 B 12 Specifications ...

Page 189: ... smallest unit of information used by a printer or computer brightness The lightness or darkness of an image buffer The portion of the printer s memory used to store data before printing it byte A unit of information consisting of eight bits character table A collection of letters numbers and symbols that provides you with the characters used in a particular language CMYK Cyan blue green magenta y...

Page 190: ...ast saturation and brightness of the original image data Error Diffusion This halftoning setting smooths out edges by randomly placing dots of varying colors This has the opposite effect of the Finest Detail setting ESC P Abbreviation for Epson Standard Code for Printers This system of commands gives you control of your printer from your computer It is standard for all EPSON printers and supported...

Page 191: ... ink onto paper interface The connection between the computer and a peripheral such as a printer Generally printers have two interfaces parallel and serial A parallel interface transmits data one byte or eight bits at a time A serial interface transmits data one bit at a time loading position The position to which the paper is automatically loaded IPS Inches per second This scale is used to measur...

Page 192: ... also print queue print queue If your printer is connected to a network print jobs that are sent to the printer while it is busy are stored in a waiting line or print queue until they can be printed RAM Random Access Memory The portion of the printer s memory used as a buffer All data stored in RAM is lost when the printer is turned off reset To return a printer to its defaults either by sending a...

Page 193: ...such as the amount of ink remaining before printing subtractive colors Colors produced by pigments that absorb some colors of light and reflect others See also CMYK unidirectional printing Printing in which the print head prints in one direction only Unidirectional printing is useful for printing graphics because it allows more precise vertical alignment than bidirectional printing WYSIWIG What yo...

Page 194: ...L EPSON Stylus Photo User s Guide A5 size Glossary 12 16 96 6 Glossary ...

Page 195: ...s on using A 2 8 Color Adjustment settings Macintosh 5 12 13 Windows See online help Colorimetric setting 5 15 Color settings Macintosh 5 5 5 12 15 Windows 4 7 See also online help Color slide bars Macintosh 5 12 Windows See online help ColorSync setting 5 14 Computer requirements 1 4 5 Connecting the printer to a Macintosh 2 20 to a PC 2 10 Consumable products 1 6 7 Contrast setting Macintosh 5 1...

Page 196: ... 22 Windows 4 13 EPSON Stylus Printer Driver Package 2 24 25 Error diffusion A 4 Error Diffusion setting Macintosh 5 15 Windows See online help Error indicators 8 2 3 F Fine 720 dpi setting Macintosh 5 16 Windows See online help See also Print Quality settings Fine Dithering setting Macintosh 5 15 Windows See online help See also Halftoning settings Finest Detail setting Macintosh 5 18 Windows See...

Page 197: ...out 1 3 7 2 3 8 3 Acolor ink out 1 3 7 2 3 8 3 S paper out 1 3 8 3 P power 1 3 8 3 Loading paper See Paper M Main menu 4 3 4 See also online help Maintenance Chapter 7 Matching color A 2 4 Macintosh 5 11 15 Windows 4 7 See also online help Media Type settings Macintosh 5 4 5 Windows 4 10 11 See also online help MicroWeave setting Macintosh 5 17 Windows See online help More Settings dialog box Maci...

Page 198: ... 7 See also online help Print quality 8 17 23 8 26 31 speed 8 25 26 Printable Area setting Macintosh 5 19 Windows See online help Printable area specifications B 5 Print dialog box 3 9 5 3 Printer cleaning 7 7 operation check 8 4 6 parts 1 2 stand 2 4 transporting 7 8 unpacking 2 2 Printer driver Macintosh 2 21 25 5 2 21 See also Printer software for Macintosh Windows 2 11 19 4 2 11 See also onlin...

Page 199: ...ges Resolution image A 5 6 printing B 2 See also Print Quality settings S Safety approvals B 9 instructions 1 5 Saturation B 2 Saturation setting Macintosh 5 13 5 15 Windows See online help Self adhesive sheets 1 7 6 5 Special media 1 7 See also Special paper Special paper 1 7 6 2 3 cleaning sheets 6 3 loading 6 4 10 Specifications B 2 11 electrical B 8 environmental B 8 ink cartridges B 6 7 initi...

Page 200: ...artridges 8 31 34 operation 8 8 13 paper handling 8 14 16 power supply 8 7 8 printing quality 8 17 23 printer utilities 8 23 24 U Unpacking the printer 2 2 User Defined Paper Size dialog box See online help Utilities Driver disk creation 2 12 2 15 2 18 Macintosh 5 21 25 Windows 4 12 14 Utility menu 4 3 4 4 12 See also online help Macintosh only Windows only L EPSON Stylus Photo User s Guide A5 siz...

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Page 202: ...No 1 Temasek Avenue 36 00 Millenia Tower Singapore 039192 Phone 065 33 77 911 Fax 065 33 41 185 EPSON HONG KONG LTD Rooms 4706 10 47 F China Resources Bldg 26 Harbour Road Wanchai Hong Kong Phone 2585 4300 Fax 2827 7083 EPSON TAIWAN TECHNOLOGY TRADING LTD 10F No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phone 02 717 7360 Fax 02 712 9164 EPSON ITALIA S p A V le F lli Casiraghi 427 20099 Sesto S ...

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